Program Management Professional

Suely BodartPassion | Leadership | Results

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Core CompentenciesThe Critical Skills

PROGRAM MANAGEMENTPM certified, with over 15 years managing global Software Development, Migration, Infrastructure, software package implementation and integration projects utilizing project management tools and methodologies, Agile, Scrum, Waterfall, SDLC. Developed Program Evaluation Framework.Managed Business Process Transformation using BPM

COMMUNICATION

Excel at communicating effectively with all stakeholders (team, peers, clients, VP’s, business units directors, C-level), facilitating conflict resolutions. Creation of Dashboard Program to report overall program with drill-down analysis concept.

LEADERSHIP / TEAM MANAGEMENTProven people leadership, managing large (50+) collocated and off-shore cross-functional teams, including technical and business experts. Oversee PMs, providing coaching and training.

FINANCIAL / RESOURCES MANAGEMENTExperience working with high-end budgets ($ 20M). Outstanding ability to deal with constraints without compromising quality and tracking expenditures and variances.

RISK MANAGEMENTAccomplished at identifying project risks, developing Contingency and Mitigation Plans and controlling them (PIERC)

CUSTOMER RELATIONSHIP MANAGEMENTProven track record establishing and maintaining customer relationships. Outstanding ability to manage and resolve customer concerns, issues and requests.

VENDOR MANAGEMENT

Experience in vendor RFI RFP, bidding, evaluation, selection process and on going management.

ANALYTICAL AND TECHNICAL SKILLSProblem solving, big picture thinker, proactive, persuasive, tough negotiator. Technical: Microsoft Project, Office, Visio, SharePoint, Eclipse, Android Studio, Cloud Computing.

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1Case Study 1Recover strategic project working with multinational teams

Overdue ProjectS

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Project was 2,5 years behind the schedule Team unmotivated Over budget Just 10% complete

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Technologies never used before High degree of integration with back office Various vendors: locals and off-shore Local and off-shore cross functional teams Scope has changed along the years There was no documentation

Mobilized and trained the team Created a project plan to manage activities and

timelines Created some procedures and rules for infrastructure

team and internal development Improve communication between stakeholders Defined strategies and priorities to deliver the project

with packages along the Business Unit Director Defined with the client the criteria of acceptance Created Change Request procedure and Statement of

Work for vendors (local and off-shore)

The project was implemented in 6 months and more than 150 customers were trained

Solution was adopted in whole Latin America The solution got the “Innovative Processes” Gold

award related to Customer and Quality Services Mapfre was the first insurance company in Brazil to

integrate Services Providers, Clients, Brokers and back-office

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Case Study 2Creation of an infrastructure to improve reliability and usability of PIMS Eco-System

Innovative ProgramO

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Access and visibility of existing information due to systems performance, reliability and responsiveness

Level of mistrust of available information Departments and groups produce different

reports using individual spreadsheets

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Lack of visibility of data and information Ungoverned and unsupported applications Inability to implement improvement projects Scope has changed along the years Lack of information to improve viability, asset

and process optimization, quality and costs

SAP, SharePoint, Web Services Microsoft Project Enterprise New Data Mart New infrastructure (servers, high availability, network,

virtualization) Migration of 1400 reports / trends / dashboards

Execution of migration Interruption of application services and

availability IT Standards potentially not aligned with

current solution Changing of the process

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Improve the network infrastructure Automate Systems Collection and storage of Process Data Presentation and Distribution of Process Data

(trends and reports) Provide operational insight

Asset and Process optimization Improve Quality, performance, reliability Increase Production, self-serve tools Increase operational insight for more informed

management decisions Reduction of energy and maintenance costs T

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Work ExamplesProgram Dashboard

Program Dashboard reflects all consolidated projects.Show main aspects of program, especially Benefits and measurable items (Costs and Schedule).After this screen, the audience can see details of the program and of each project.S Curve shows graphically trends and behaviour of Financials (Budget, EAC, ETC).Risk Analysis is detailed later.Use the concept “drill – down”.

Obs.: Data are not real (confidentiality)

Work ExamplesProject Accountability & Planning

This spreadsheet helps to control all costs (CAPEX & OPEX) of Project / Program, dealing with accruals, budget, forecast, ETC, EAC and variance