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TRANSCRIPT
INVITATION TO TENDER
No. -------------------- February 27, 2017
Dear Sirs,
Sub: Providing Reception, Catering, Housekeeping Services cum Operation & Maintenance of
Civil PH & Electrical Installations at DOS Staff Housing, Sector 17, Dwarka * * *
DOS/ISRO Br. Secretariat Delhi for and on behalf of the President of India (The Purchaser) invites sealed Tender in TWO PARTS for entering Contract for Providing Reception, Catering and Housekeeping Services cum Operation & Maintenance of Civil PH & Electrical Installations at DOS Staff Housing, Sector 17, Dwarka The due date for submission of quotation in Two Parts is 20/04/2017 16:00 Hrs. IST. Since late offers are not considered, please send your offer to reach us well within the due date and time.
Thanking you,
Yours faithfully,
[Rathin Sengupta] Under Secretary
For and on behalf of the President of India [The Purchaser]
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TENDER NOTICE
SUB: Service Contract for Providing Reception, Catering and Housekeeping Services cum Operation and Maintenance of Civil, PH & Electrical Installations at DOS Staff Housing, Sector 17, Dwarka, New Delhi” ISRO invites sealed quotations in Two parts, i.e. Techno-Commercial Bid and Price Bid from eligible service providers who have their Registered office/ Branch office within Delhi-NCR for Providing Reception, Catering and Housekeeping Services cum Operation and Maintenance of Civil, PH & Electrical Installations at DOS Staff Housing, B5, Sector 17, Dwarka, New Delhi” for a period of 2 years which shall be extendable for a further period of Two years on annual basis.
Interested Service Providers who are complying with the eligibility criteria mentioned in this Tender document may download the Tender documents from our website www.isro.gov.in and submit offers along with a prescribed Tender fee of Rs.563/- in the form of Demand Draft (DD) drawn in favour of Accounts Officer, DOS Br Sectt payable at New Delhi. No other mode of payment for tender fee is acceptable. Service Provider’s name and Tender No. shall be indicated on reverse side of the DD. DD shall not be dated prior to the date of advertisement and after Tender due date. DD shall be kept separately along with a Techno-Commercial Bid. Techno-commercial Bids without DD for tender fee shall be treated as incomplete and the same shall be rejected.
Tenders completed in all respect shall be submitted to the Under Secretary, DOS Br Secretariat, New Delhi on or before 20/04/2017 @ 16:00 Hrs. IST. Techno-Commercial Bid(s) will be opened on 21/04/2017 @11:00 Hrs. IST in the presence of Service Providers/representatives.
I. Instructions to Tenderers
I.1 Submission of Techno-Commercial Bid
a) Service Provider shall submit Techno-commercial bid as specified in Annexure-A duly conforming all the parameters mentioned therein.
b) All the points are to be properly responded instead of simply mentioning "compliant" or otherwise.
c) In order to evaluate the eligibility of the Service Provider, all the conditions mentioned in the Annexure–B shall be considered. Techno-Commercial Bid without any supporting documents for the details provided therein shall not be considered. No correspondence in this regard shall be entertained.
d) Earnest Money Deposit/ Bid Security: – Service Providers are required to submit Earnest Money Deposit (EMD) for an amount of Rs.1,50,000/- [Rupees One Lakh Fifty Thousand Only] refundable (without interest), in the form of Demand Draft/Pay Order/Banker’s Cheque drawn in favour of Accounts Officer, DOS Br. Sectt, New Delhi payable at New Delhi along with their Techno-commercial bid. EMD/Bid Security of unsuccessful bidders shall be returned to them at the earliest after the finalisation of the Tender without any Interest whatsoever. The EMD/Bid Security of the successful bidder would be returned,
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without any interest whatsoever, after the receipt of Performance Security from them as called for in the contract. The DD/PO/BC towards EMD shall be enclosed along with Techno-commercial Bid. In case, if it is enclosed with Price Bid, the offer will not be considered.
e) The documents mentioned in the above tender along with the Demand Drafts for Tender Fee & EMD must be kept in a sealed envelope and superscribed as
“PART – I: Techno-Commercial Bid for Service Contract for Providing Reception, Catering and Housekeeping Services cum Operation and Maintenance of Civil, PH & Electrical Installations at DOS Staff Housing, Sector 17, Dwarka, New Delhi”
I.2. Submission of Price Bid:
a) The price Bid shall be submitted in Annexure – I to this Tender Notice.
b) ISRO HQ/DOS reserves the right to reject any unreasonable/conditional offer without assigning any reasons.
c) Price must be shown in figures and words. In case of difference in amounts mentioned in words and figures, the amount mentioned in words shall prevail over the amount mentioned in figures.
d) Duly filled Price bid form must be kept in a sealed envelope superscribed as
“PART – II: Price Bid for Service Contract for Providing Reception, Catering and Housekeeping Services cum Operation and Maintenance of Civil, PH & Electrical Installations at DOS Staff Housing, Sector 17, Dwarka, New Delhi”
NOTE: Both the separate sealed covers of Techno-commercial bid and Price bid
shall be placed in a bigger sealed envelope superscribed as
“Tender for Service Contract for Providing Reception, Catering and Housekeeping Services cum Operation and Maintenance of Civil, PH & Electrical Installations at DOS Staff Housing, Sector 17, Dwarka, New Delhi - Containing Part-I and Part-II bids individually sealed”
1. Preamble: DOS Staff Housing, B5, Sector 17, Dwarka New Delhi, is situated at B5, Sector 17, Dwarka New Delhi, and is catering to the needs of the ISRO Centers located across the country. DOS Staff Housing, Dwarka, New Delhi provides transit accommodation arrangement primarily for ISRO/DOS officials as well as officials from other central Govt. Departments. DOS Staff Housing, Dwarka, New Delhi comprises of well-furnished 50 rooms [4 suites, 8 VIP rooms, 24 double bed rooms, 2 committee rooms, 2 Office Rooms, 4 Family Suites, 2 Dining Halls, 1 Conference Hall, 2 Store Rooms & 1 Power Control Room] besides a Front Office Reception-cum-lobby.
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ISRO/DOS is looking for a qualified and a well-established Service Provider who has the potential to manage the DOS Staff Housing, Dwarka, New Delhi facility.
2. SCOPE OF WORK 2.1 The scope of work to be carried out under the Service Contract is essentially
maintenance and smooth running of the DOS Staff Housing, located at B5, Sector 17, Dwarka, New Delhi and shall include:
A. Manning of Front office by supervision B. House Keeping services by positioning suitable personnel and C. Catering Services by preparation of food items and maintenance of canteen
and dining area by positioning cooks/bearers/helpers. D. Operation and Maintenance of Civil, PH & Electrical Installations E. Inventory Management All the activities shall be carried out on round the clock by engaging suitable person[s] on three shift basis. The details of the work to be carried out under each category shall comprise: A. Manning of Front office:
2.2 Manning of Front office by the well educated, well mannered and trained
supervisory level person on round the clock basis or as directed by Under Secretary/Section Officer of ISRO/DOS or any authorised officer.
2.3 The activities for manning the front office shall include:
• Receiving notification of arrivals of guests.
• Making the rooms ready for occupation for guests by changing linens such as bed sheets, pillow covers, towels etc.
• Servicing of guest rooms including toilets.
• Welcoming the guests and making their stay comfortable.
• Preparation of bills and collection of room tariff / food charges from the guests and depositing the same as per the instruction of authorised official of ISRO at Dwarka OR at ISRO/DOS Office at Loknayak Bhawan, New Delhi, on the same day with proper accounting entries in the registers.
• Preparing and submitting Room Occupancy Report.
• Arranging food requirement for the guests.
• Attending the room calls of inmates/guests and to provide wake-up calls at the appropriate time, if any, requested by the guests.
• Daily cleaning of all rooms and common areas of the property.
• Maintenance of the Check-in and Check-out register on daily basis.
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• Maintaining accommodation register and other requisite records as directed by the Under Secretary/Administrative Officer of ISRO/DOS.
• Providing round-the-clock counter service/room service to the officials and guests.
2.4 Co-ordinate with the Under Secretary/ Section Officer of ISRO/DOS for allotment of rooms to guests and their transport arrangements.
B. House-keeping Services: 2.5 The successful service provider shall be fully responsible for the Housekeeping services at Antariksh Vihar, DOS Staff Housing located at, Sector-17, Dwarka, under the overall supervision and direction of the Department. The facility consists of approx Plinth area of 4263 sq. m and Floor area 3836 sq. m 2.6 Utmost attention shall be given towards excellent upkeep and cleanliness of
common toilets, fixtures therein such as Western Commodes, urinals, washbasins, etc., and lobbies, lifts, corridors, staircases, etc. The successful tenderer will, therefore, ensure washing and pocha every four hours in these places. As regards dedicated toilets attached to senior officers this would need to be attended on call basis.
2.7 The service provider shall make arrangements to refill the sanitary cubes,
deodoriser and other consumables like air fresheners, phenyl, toilet roll, tissue box and liquid soap for hand wash & other cleaning material as specified under Annexure H. He shall also arrange to spray air fresheners in VIP rooms, Conference Rooms, Lifts, Dinning Areas, Public Meeting Places, Reception Area on a daily basis and also as and when required. These materials shall be brought against the delivery challan after making necessary entry at security. A separate Register shall be maintained by the service provider regarding the receipts and usage of the materials to be countersigned by the authorized person of DOS/ISRO. If the brand/quality of the cleaning material is not satisfactory, the same is liable to be changed as per the requirement of ISRO/DOS Staff Housing, Dwarka, New Delhi.
2.8 The work to be carried out shall also include by the service provider
arranging of heavy duty and low duty vacuum-cleaners, scrubbing and polishing machines and other equipment which are required to be used during execution of the work. All the machines to be used should be appropriate for the surfaces existing at site and in no way damage the surfaces/fixtures/fittings/furniture beyond normal wear and tear. In case the housekeeping personnel damage the surfaces/fixtures/fittings/ furniture, the Department will be well within its rights to recover the cost of restoring the damaged area and/or impose a penalty on the Tenderer. The decision of the ISRO/DOS Staff Housing, Dwarka, New Delhi will be final and binding on the Tenderer. The List of such equipments as
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indicated under Clause 4 will be submitted by the tenderer in advance. The equipments should be in full working condition and suitable back-up is to be maintained for ensuring fail-safe maintenance.
2.9 The service provider will be allowed to dispose off the garbage generated and
retain the proceeds out of the sale of the garbage. This will be open to the scrutiny of ISRO/DOS Staff Housing, Dwarka, New Delhi.
3.0 The periodicity at which work is to be carried out at site is broadly divided
into three categories Daily, Weekly and Monthly. 3.1 DETAILS OF WORK TO BE CARRIED OUT DAILY ARE AS UNDER: (including Sunday & Holidays)
(a) General cleaning (sweeping, mopping, dusting and any other connected work) of the office rooms, open office halls, Conference rooms, reception, corridors, lifts, stores, pantry areas, stairs, Air Handling Unit area, space for water coolers, toilets, parking areas, service areas, service roads, pavements and roads within ISRO/DOS Staff Housing, Dwarka etc., and all unspecified areas/locations within ISRO/DOS Staff Housing, Dwarka.
(b) Removal of garbage from dustbins in plastic bags. Replacing used plastic garbage bags with fresh ones. Carrying of garbage in trolley with high quality rubber wheels. No garbage will be left at the site overnight. The plastic bags for the dustbins and for removal of garbage will be provided by the Tenderer.
(c) Removal of waste paper, packing material and any other garbage from the entire premises including staircases, lift areas, open areas, etc.
(d) Cleaning of table tops, chairs, almirahs, frames, panels, railings, glasses with approved cleaning material besides cleaning of workstations, PCs and printers/photocopiers with dry cloth.
(e) Stain removal treatment of entire premises including stairs, rooms, halls, reception, toilets, lifts, etc., and stain removing from fixtures, furniture and equipment.
(f) Air-freshener spray in officers’ rooms and lifts once in a day and also as and when required and as directed by ISRO/DOS
(g) Restocking of toiletries in toilets after intensive daily checking in the morning and at intervals of 6 hours thereafter, cleaning and scrubbing of toilets, WCs, urinals, wash basins, floor area of toilets and cleaning and wiping of mirrors, frames, etc., in toilets with approved material, refilling liquid soap dispensers (on daily basis in public toilets and on requirement basis in officers’ toilets), re-filling of toilet rolls / tissue papers, etc.
(h) Removal of dirt on the inner walls, or on the foot of doors, ventilators, etc., as and when required.
(i) Biodegradable and non-biodegradable waste shall be segregated and disposed of by the Tenderer on a day-to-day basis and required numbers of dustbins will be provided by the Tenderer. The Tenderer should follow the Government guidelines/Acts in this regard.
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3.2 DETAILS OF WORK TO BE CARRIED OUT WEEKLY ARE AS UNDER: (a) Machine and hand scrubbing and thorough cleaning / washing of the entire
floor area by using approved cleaning material and dry/wet mopping. (b) Dusting of walls, ceilings, etc., from top downwards and removal of
cobwebs. (c) Polishing of brass / copper fixtures. (d) Cleaning of window panes and partition doors. (e) Cleaning of drinking water cooler areas, dust bins, buckets, etc., with
detergent. (f) Cleaning and dusting of venetian blinds and brushing of upholstered chairs
and sofas besides cleaning of wooden flooring areas.
3.3 DETAILS OF WORK TO BE CARRIED OUT MONTHLY ARE AS UNDER: (a) Vacuum cleaning of upholstery of sofas and other upholstered chairs and
A.C. grills. (b) Cleaning of nameplates and paintings (glass framed). (c) Cleaning of floors by shifting and moving furniture such as sofas, almirahs,
tables, etc. (d) General cleaning/dusting of panels, posters, paintings, light fittings, fans,
tube lights and other electrical fittings. (e) Polishing of Granite/Marble floor areas, cleaning of sanitary/water supply
fixtures, wall tiles, etc. (f) Removal of cobwebs in back/hidden areas in places like electric
substations, U.P.S. room, telephone exchange, A.H.Us, etc. (g) Removal of weeds from the edges of paths/roads, paved-laid areas, corners,
crevices in terraces, etc. (h) Cleaning of Fountain, balconies & other outside areas.
4.0 The indicative list of tools, accessories and cleaning equipment to be deployed by the Tenderer are as under: -
(a) 4 wheeled trolley (for garbage removal) (b) 4-legged stools (industrial), or balanced ladders (c) Industrial vacuum cleaners – (01 nos.) (wet and dry) (d) Heavy duty scrubbing machines (01 nos.) (e) High power jet machines (01 nos.) (f) Heavy duty polishing machines with pads (01 nos.) (g) Mops /swabs (h) Feather brushes (i) Upholstering brushes (j) Brooms & Dusters (k) Scrubbing brushes (hand) (l) Squeezes 18”, 24”, etc. (m) Glass squeezes (n) W/C brushes (o) Buckets (p) Long handled cobweb brushes (q) Metal dust pans (r) Nylon scrubbers
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C. CATERING SERVICES
5.1 The Tenderer shall arrange for providing cooking and service of quality
vegetarian/non-vegetarian food and other items at the ISRO/DOS staff housing as per rates specified in Annexure D. The rates of various items of snacks, food, general items & beverages at the Staff Housing shall be fixed by the Department and these shall be prominently displayed on Notice Board.
5.2 The tenderer shall arrange for preparation and service of quality items of snacks, beverages as decided by the Department and serve them to the guests, visitors and all the programmes organized by the Department.
5.3 The Tenderer shall have required specialized and trained staff for cooking as well as supervision and for service, catering, helping jobs etc. The cooks should be proficient and trained in different cooking specialties like North Indian, South Indian, Continental, Chinese and any other Special Dish(es). The workforce deployed should be adequate to provide highest standards of quality and services.
5.4 The Shift Manager is overall responsible for the supervision of all personnel including kitchen, Dinning Hall & Store Operation.
5.5 The Department reserves the right to ask the tenderer to replace the Workforce which shall be replaced within one week from the date of such communication in case of misbehaviour, poor quality of preparation of food, etc.
5.6 Various kitchen equipments and gadgets shall be supplied by the Department which shall be maintained in good condition by the Successful Tenderer and if any damage of such equipments not attributable to normal wear and tear shall be replaced by the Successful Tenderer with a similar quality item or remit the book value of the item to the ISRO/DOS, New Delhi. The handed over kitchen equipment and gadgets shall be returned by the Successful Tenderer at the time of expiry / termination of the Contract, to authorized representative of the Department in good working condition.
5.7 Apart from the kitchen infrastructure, gadgets, equipments and other items provided by the Department, the utensils, crockery and all other required material for providing high quality and standards of cooking and catering services shall be arranged by the tenderer at his own cost.
5.8 The Piped Natural Gas (PNG) connection is provided at the kitchen and the monthly consumption charges shall be borne by the Successful Tenderer on receipt of the bill before the due date to avoid disconnection of the PNG connection.
5.9 Cooking & catering is the responsibility of the Service Provider as per need i.e. for normal time and peak time. The menu, timings and rates are fixed in the Tender document. The catering bill shall be collected by the Service Provider.
D. Operation and Maintenance of Civil, PH & Electrical
Installations.
6.1 Co-ordination with power supply companies for ensuring the availability of external power supply to DOSSH, Dwarka.
6.2 Coordination with EB authorities, Diesel suppliers, other service personnel, AMSC agencies, A/c plant operators etc, for smooth operation all the systems.
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6.3 Preparation of maintenance / operation reports as instructed and directed by the Engineer-in-charge, carrying out all instructions from by the Engineer-in-charge and other authorized staff of department.
6.4. Monitoring various running operations and maintenance of DG Set along with associated batteries and AMF panels. Filling of diesel when required.
6.5. Safe operation of DG during the failure of EB power or as and when required. 6.6. Continuous monitoring of DG generator and engine parameters like voltage,
frequency, current, output power, power factor etc, temperature, RPM recording the readings in the log book etc, and taking appropriate corrective actions as per the instructions already available when the system deviates from normal working conditions.
6.7. Maintenance of DG log books, occurrence register, complaints register, etc. 6.8. Operations of UPS with battery bank, AC systems and other systems as mentioned
in the schedule 6.9. Operation and maintenance of sub-station associated switchgears and LT
switchgears including break-down & preventive maintenance, continuous monitoring of parameters like voltages, frequency, current, power, power factor etc, recording the reading in the log book etc; and taking appropriate corrective actions as per the instructions already available when the system deviates from normal working conditions.
6.10. Maintaining to ensure the availability of power supply for the pump motor in the pump house.
6.11. The pumping operation for pumping of water to over head tank shall be streamlined to ensure availability of water round the clock (24X7) without any disruption.
6.12. Maintaining to ensure to the condition of Electrical panels, distribution boards always in good condition for ensuring the availability of power supply continuously.
6.13. Maintenance of all safety equipments and first aid facility. 6.14. Receiving complaints from users, recording in the complaints registers attending the
complaints and coordinating with users for attending the complaints 6.15. Periodic maintenance of all electrical power systems as required by ISRO/DOS 6.16. Attending electrical breakdown connected to AC systems in the Campus. 6.17. Attending all fuse off calls, electrical breakdown connected to the power systems in
the Campus without failure 6.18. Attending periodic and preventive maintenance, maintenance of stock of essential
instruments, tools, spares and consumables. 6.19. Co-coordinating to provide the power supply for any other new facility coming up in
the campus during the contract period 6.20. Co-ordination with other department and manufacturers in carrying out preventive
maintenance of AC equipments as per the preventive maintenance schedules of manufacturers /department
6.21. Co-ordination with service agencies for up keeping of all equipments and system under contract
6.22. Updating all the records / log books in the formats as specified by the department incorporating the latest amendments to them from time to time.
6.23. Maintaining all the records / drawings manuals / catalogues and other documents related to operation and maintenance of Ac power systems in updated form ready for submission as and when required.
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E. Inventory Management:
7.1 A proper Inventory of all the equipments, fittings and furniture, linen including consumables etc., which are placed at the direct charge and custody of the Contractor shall be maintained by the Contractor. For any shortage of items noticed during the period of the contract, appropriate replacement value of the item shall be recovered from the amount payable to the Contractor by DOS/ISRO.
7.2 The successful service provider has to account for the inventory while taking the charge and the Focal Point of DOS/ISRO shall take over the inventory after the termination/expiry of the contract.
8.0 Workforce for executing the Work:
8.1 The work involved in each category of workforce is quantified as Units. Each unit is equal to 2hrs of work assigned to respective category. Each shift contains 4 Units of work.
8.2 To execute the above-defined activities, the Service Provider shall provide following minimum number of personnel every day [i.e. 365/ 366 days in a year] including shifts as per the scope of the work and other terms and conditions mentioned.
* The Manager is overall responsible for the supervision of all personnel
$ Two hours of duty of each category of work is defined as one unit of service. For example: two hours of Reception clerk duty is one unit of Reception clerk services. Thus 8 hours of duty will contain 4 units of service.
Sl.No. Description of Work & Category
Minimum No. of Persons To be deployed daily
Total No. of Units$
for two years
I House Keeping & Reception Services
IA Manager* – Highly Skilled 02 5840
IB Floor Supervisor - Semiskilled 01 2920
IC Reception Clerk – Skilled 03 8760
ID Room Attendant - Unskilled 05 14600 IE Safaiwala – Unskilled 04 11680
II Maintenance Service for Civil, PH Electrical Installations
IIA Plumber - Skilled 01 2920
IIB Electrician - Skilled 01 2920
IIC Helper to Electrician – Semiskilled
01 2920
IID DG Set Operator - Skilled 01 2920
III Catering Services
IIIA Cook – Skilled 02 5840
IIIB Kitchen helpers – Unskilled 03 8760
IIIC Bearers – semiskilled 02 5840
Total : 26
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8.2 The activities to be carried out by each category of person shall include,
Sl. No.
Category Nature of Work
01 Manager
Overall Supervision of all shift personnel including Reception, Kitchen Dining Hall and stores. Preparation of Guest House rooms, arranging Lunch/Dinner to the guests, laundry co-ordination such as changing bed spreads, house linen viz. bed sheets, pillow covers, towel etc. Oversee the cleaning of all rooms, stair cases, entrance of Guest House, Reception Office and including the compound wall of the Guest House premises. The Manager shall be responsible to extract & manage the work efficiently from other workers, maintenance of accounts of linen items given for washing. Interaction with the Officer-in-charge of ISRO/DOS regarding proper maintenance & up keep of the Guest House.
02 Reception Clerk Person engaged for manning the front office shall be responsible for all activities relating to Reception Office viz. Receiving notification of Guests, welcoming the Guests & allotting Room, Daily Check-in & Check-out entries in Guest House Register. Attending room calls of inmates/Guests & to provide wake-up calls etc. Preparation of Guest House boarding & lodging Bills. Preparation of Daily Occupancy Report (to be submitted with the monthly Bills)
03 Cook Preparation of quality Vegetarian, Non-Vegetarian & Continental ffod for Breakfast, lunch, Dinner besides snacks and Coffee/Tea/Milk etc. He should be proficient & trained in preparation of South and North Indian Dishes besides Chinese and other special dishes. He should maintain high standards of hygiene and cleanliness in the Kitchen.
04 Bearer Helping the Cook in Kitchen for preparation of Lunch, Dinner, Snacks, Coffee/Tea/Milk etc. Serving the Coffee/Tea/Breakfast/lunch/dinner etc. to VIP Guests in the VIP Suites/ VIP Dining Hall. Providing catering support services during various meetings in the Conference Hall. Serving other guests at dining hall in a most efficient manner.
05 Kitchen Helpers Washing used meal plates, tumblers, katories (with washing powder using hot water) as per the pattern adopted by this office. Providing clean filtered drinking water and mosquito repellents in the rooms. Watering of the potted plants placed outside the building. He will also assist the cook during Breakfast, lunch, Dinner preparations and maintain high standards of hygiene and cleanliness in the Kitchen.
06 Safaiwala Performing housekeeping, cleaning duties of Guest house rooms including common areas, open terraces and other premises. Cleaning of waste bins and collection of general waste from all public areas, removal & disposal of dry garbage, mopping of uncarpeted floors, cleaning of lights &
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A/C vents, fans, lights, panel strips, artifacts, Disinfectant treatment of toilets, water closets and wash basins, sponging off wall stains, polishing telephone instruments, thorough cleaning of the refrigerators and underneath & behind all movable furniture. Cleaning of office and conference room etc., in complete.
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Room Attendant Upkeep of rooms and suites of Guest House in perfect and impeccable manner. Making beds by changing the bed spreads etc. Preparation of the rooms. Servicing of guest rooms and toilets. Dusting of table tops, cleaning of partition & window glasses, removal of stains from the table tops & walls, back entrance, main & rear stairways and other common areas. Escort the guest and carrying their luggage during check-in and check-out. Helping the guest to familiarize with guest house rooms. Providing clean filtered drinking water and mosquito repellents in the rooms. Sending soiled spreads, linen and towels for washing/laundering on periodical basis and collecting the same after washing and keeping in safe custody.
08 Plumber Plumber shall be capable of attending to the plumbing complaints independently.
09 Electrician Electrician shall be capable of attending to the electrical complaints independently in LT installation and shall be familiar with control wiring, power wiring, cabling etc.
10 DG Set Operator He shall be capable of operations and maintenance of DG Set along with associated batteries and AMF panels, filling of diesel when required and attending to the minor electrical maintenance.
11 Helper to Electrician He should have 2/3 yrs of experience of attending to electrical complaints independently in LT installation and shall be familiar with control wiring, power wiring, cabling etc.
9.0 General Terms and Conditions : 9.1 Water supply for carrying out the work as per this agreement shall be provided in
Toilets only. The Successful Tenderer shall be required to make his own arrangement to carry water wherever required by means of base pipes, buckets, etc., as per requirement.
9.2 Once the Competent Authority accepts the tender, the Successful Tenderer shall be responsible to provide the contracted services within 10 days from the date of issue of letter of award.
9.3 Canvassing of any information in connection with the tender is strictly prohibited
which may disqualify the tender. The tender must be unconditional.
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9.4 For any clarification regarding the scope of work and/or any terms and of tender, the intending tenderer can seek clarification from Under Secretary/Administrative Officer, ISRO/DOS, New Delhi, on working days.
9.5 The Successful Tenderer shall avoid frequent replacement of Maintenance staff and
shall do so only with the prior approval of Under Secretary/ Section Officer or any authorized personnel specified for the work. Whenever any housekeeping staff is absent due to illness or any other reason, the contractor shall make necessary arrangements to provide similar workforce during their absence or till the staff returns to the work so as to avoid in convenience and delays in routine maintenance activities. The Successful Tenderer shall arrange for identification cards / badges (duly counter – signed by the Departmental Officer-in-Charge for his staff/workers engaged by him and the same shall be carried with them and produced when demanded by the authorized personnel of the Department and by any occupants of DOS Staff Housing Complex whenever necessary for maintenance works. The contractor shall effect payment of wages to his staff promptly every month and furnish poof of the same to the Engineer in charge so as to safe guard the interest of the staff deployed works. If any complaint is received from the staff about non–payment of their wages by the Successful Tenderer the matter will be viewed seriously and necessary amount withdrawn from his bill and paid to the staff so affected.
9.6 The Successful Tenderer shall co-operate and co-ordinate with other Departmental
staff for proper and timely implementation of his services in terms of circulars issued by the department from time to time.
9.7 The Successful Tenderer shall co-operate and co-ordinate with other contractors /
agencies working in the same area and shall not cause any hindrance to the other agencies in their work.
9.8 No claims whatsoever, either for loss of Successful Tenderer’s property, tools and
appliances, equipments etc., or accident of workmen during the course of work, will be entertained and no losses made good by the Department on any such account. The workmen deployed on the work shall evince particular care and abundant precaution while doing their duties and special precaution shall be bestowed where electric lines and cables exists, both exposed and underground. Any damage to men or property of Department due to careless operation and consequential losses shall be to Successful Tenderer’s account. The Department will not to be responsible for payment of any compensation on such account. The Successful Tenderer shall take all precautionary steps to avert any accidents resulting in damages to men and property.
9.9 All maintenance activities shall be so carried out as not to damage Departmental
property or existing Sanitary / Water supply / Electric service lines. Any damage or extraneous loss to Departmental property due to rough or careless handling will be to Successful Tenderer’s account.
9.10 The Successful Tenderer shall employ trusted workmen on the job and inhabited
areas shall not be trespassed without obtaining specific permission of the
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Occupants. The contractor’s men shall not infringe the normal principles of carrying out their duties with the least disturbance or least discomfort to the occupants.
9.11 The Successful Tenderer shall ensure that the pump operator exercises a constant
vigil to monitor the operations for an effective and safe performance of the pump sets for an uninterrupted supply of water during the pump operations. The timings for pump operation shall be decided in consultation with and as per direction of authorized personnel In the event of general failure of Electricity, load shedding by BSES authorities or interruption of Electricity, due to fault in the line or equipment, the operation schedule of pumping and associated activities shall be rescheduled as my be considered necessary to suit such occasions.
9.12 The ISRO/DOS does not extend facilities like transport, canteen and medical and other facilities to the Successful Tenderer and his laborers. The Successful Tenderer should make his own arrangement for the same.
9.13 The workmen shall have to inform the Under Secretary/Section Officer, DOS/ISRO
immediately in case of any mal-functioning of plant equipment and the instructions conveyed consequently shall be strictly followed.
9.14 The tenderers attention is invited to the provisions under clauses 18A to 20 dealing with workmen compensation, contract labour (R & A) Act 1970 Fair wage clause and minimum wages Act 1948 etc. Tenderers shall abide by these provisions to the extent applicable. The fair wages to be paid to the labour employed by contractors shall not be less than the Minimum fair wages declared from time to time by the respective state Government Authorities of Central Government whichever is higher.
9.15 The contract also includes providing maintenance support for Civil, PH and Electrical installations as per para 2(D) and provide high safety measures through out the contract period. The following guidelines / information have to be followed in addition to the standard practices. • Safe operation of the equipments / systems under contract is sole responsibility
of the contractor • Safety of operational / maintenance personnel engaged by the contractor is sole
responsibility of the contractor • The contractor may arrange for suitable insurance coverage against accidents
etc for his personnel and contractor or his personnel are not eligible for any compensation from The Engineer-in-charge
• The contractor should ensure that all personnel engaged by them are adequately trained for the use of firefighting equipments maintained in the campus incase of requirement.
• The contractor should ensure that all personnel engaged by them are adequately trained for the use of FIRST AID KIT maintained in the campus incase of requirement. The contractor shall maintain at one standard FIRST AID KIT at site for the use of his personnel
• The contractor should ensure that all personnel engaged by them are adequately trained for the standard Grounding practices while performing operation and maintenance of electrical equipments
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• The contractor should ensure that all personnel engaged by them are adequately trained for the use of PERMIT to WORK and other safety procedures while performing operation and maintenance
• The contractor should ensure that all personnel engaged by them are adequately trained for the use of OBSERVATION and INSTRUCTION registers procedures while performing operation and maintenance
• The contractor should ensure that all personnel engaged by them are Polite and possess good manners while on duty and while dealing with Department / other agency officials.
• No damage shall happen to the Department’s property, equipments, systems and if anything happens by action of contractor or his personnel during the period, the contractor is required to set right / repair or make good the loss according to the decision taken by DOS/ISRO.
The Standards applicable for operation and maintenance of Civil PH and Electrical installations are as follows:
a. CED/DOS/CPWD Maintenance manuals b. Equipment’s manufacturer manuals c. Indian Electricity Rules as amended from time to time d. IS code of practice 732 low voltage wiring e. IS code of practice 3043 earthing f. Electricity board guidelines g. Pollution board guidelines h. Central electricity authority guidelines i. National Safety codes for electrical works. j. Delhi state Labour rules.
15
CERTIFICATE
The above General Terms and Conditions are acceptable to me/us and these
shall also be deemed to form part of contract Agreement along with all other Tender forms, my/our rates are quoted accordingly.
DATE:
SIGNATURE OF TENDERER PLACE: NAME AND ADDRESS
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9.0 EVALUATION OF BIDS A) TECHNO COMMERCIAL BID EVALUATION 10.1 The techno-commercial bid shall be opened first and prior to the detailed
technical evaluation, ISRO/DOS shall determine the substantial responsiveness of each bid to the Bidding Documents. For the purpose of these Clauses, a substantially responsive bid is one which confirms to all the terms and conditions of the Bidding Documents without any deviations.
10.2 A bid determined as not substantially responsive shall be rejected by ISROHQ/DOS.
10.3 Technical Evaluation Criteria: Service Providers have to meet following evaluation criteria to be technically qualified. Any service provider who does not meet any of the following criteria will be technically dis-qualified and their price bids will not be opened. Sl
No: Criteria/ Condition to be met Proof required to be submitted in
Support
1 Bidder should have expertise in providing the primary scope of this Tender ie Reception, Catering and house-keeping services for the guest house
As a proof Copy of at least two such contracts/Work orders executed in last five years in a guest house/hostel/Township having at least 10 rooms in a reputed organisation/ establishment and successful completion certificates from respective service receivers shall be enclosed. Service Provider should facilitate Survey visit by ISRO/DOS to such Service Receiver’s premises for inspection.
2 Bidder should have an established arrangement to meet the other services in the scope of the tender ie maintenance of civil, PH & Electrical installations in the guest house
As a proof Copy of at least one contract/Work order executed in last five years with scope maintenance of civil, PH & Electrical installations in any reputed organisation/ establishment and successful completion certificates from respective service receivers shall be enclosed. OR Proof for Tie up with any other agency meeting the above qualification ie expertise in providing maintenance of civil, PH & Electrical installations shall be enclosed
3 Bidder should have Registered office/Branch office within Delhi NCR to ensure regular liasoning & coordination
A copy of any valid registration showing Office address, Office Telephone/ electricity bill showing address shall be enclosed
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4 Bidder shall be in sound financial condition
Copies of Profit & Loss accounts and Balance sheets of last 3 financial years and IT returns of last 3 years shall be enclosed as proof.
5 Proprietors/Directors/Office bearers of the bidder shall not be under any criminal prosecution
A declaration to this effect shall be submitted in bidders letter head
10.4 The Techno-Commercial Bid evaluation shall be done on the basis of bidder’s response to “Bid Compliance Statement” as in Annexure B
10.5 During evaluation of the bids, ISRO/DOS shall ask any service provider to produce the Originals of the documents attached for verification. Any failure in this regard by the Service provider shall be entitled for gross rejection of their Technical Bid.
10.6 After evaluation of the Techno-Commercial bids, the Pr ice bids of those found
qualified as per the tender requirements of the ISRO/DOS shall only be opened.
10.7 Prices are to be quoted in the Price bid format Annexure I.
10.8 Tenderer has to quote only Service charges per unit for each category of service
in Rupees. All other entries in the Price bid format are as fixed by ISRO/DOS.
10.9 Determination of L1: The total lowest landed cost to ISRO/DOS for all line items in Price bid Annexure I shall be reckoned as L1.
10.10 Split orders shall not be provided.
10.11 Tenderers quoting unreasonably low service charges and zero service charges for any categories of services are liable for rejection.
10.12 In addition, prices for Cleaning Materials to be used per month by Service Provider
during the period of contract are to be submitted in Annexure H.
10.13 Tender Fee:
Tender Fee for a sum of Rs.563/- (Rupees Five hundred and sixty three Only) in the form of Demand Draft/Pay Order/Banker’s Cheque drawn in favour of Accounts Officer, DOS Br. Sectt, New Delhi payable at New Delhi. No other mode of payment for tender fee is acceptable. Service Provider’s name and Tender No. shall be indicated on reverse side of the DD. DD shall not be dated prior to the date of advertisement and after Tender due date. DD shall be kept separately along with a Techno-Commercial Bid. Techno-commercial Bids without DD for tender fee shall be treated as incomplete and the same shall be rejected.
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10.14 Earnest Money Deposit
Service Providers are required to submit Earnest Money Deposit (EMD) for an amount of Rs.1,50,000/- [Rupees One Lakh Fifty Thousand Only] refundable (without interest), in the form of Demand Draft/Pay Order/Banker’s Cheque drawn in favour of Accounts Officer, DOS Br. Sectt, New Delhi payable at New Delhi along with their Techno-commercial bid. EMD/Bid Security of unsuccessful bidders shall be returned to them at the earliest after the finalisation of the Tender without any Interest whatsoever. The EMD/Bid Security of the successful bidder would be returned, without any interest whatsoever, after the receipt of Performance Security from them as called for in the contract. The DD/PO/BC towards EMD shall be enclosed along with Techno-commercial Bid. In case, it is enclosed with Price Bid, the offer will not be considered
10.15 Techno-Commercial bids without Tender Fee/EMD the tender shall be rejected
summarily. The conditional bids shall not be considered and will be out rightly rejected in very first instance.
10.16 Tender Fee/EMD/Bid security shall be exempted to registered vendors or vendors who have already applied for renewal of registration, Central PSUs/PSEs/Autonomous Bodies, Micro and Small Enterprises, KVIC, National Small Industries Corporation, on submission of attested copy of such Registration Certificate. ISRO/DOS shall not entertain any correspondence in this regard after opening of the Tender. The EMD/Bid Security will be forfeited if the Tenderer withdraws or amends, impairs or derogates from the tender in any respect during the period between Tender Due date and tender finalisation. No separate order or letter would be issued for forfeiture of EMD/Bid Security which follows on default and shall be credited at once to the Government Account.
11.0 Performance Bank Guarantee/Security Deposit & Contract Execution
11.1 The Successful Tenderer shall guarantee faithful execution of the contract in accordance with the terms and conditions specified herein. As a performance security, the Successful Tenderer shall furnish a Security Deposit in form of a Performance Bank Guarantee (PBG) for 10% of the total contract value valid till the completion of the contract. The PBG shall not carry any interest and shall be returned after the completion of all the contractual obligations. The PBG shall be issued by Nationalized Bank and has to be executed within 10 days of receipt of Order.
In the event of breach of any of the terms and conditions of the Contract, ISRO/DOS shall have (without prejudice to other right and remedies) the right to terminate the contract forthwith and/or to forfeit the entire amount of Security Deposit or any part thereof.
11.2 The notice inviting tender shall form a part of the contract document. The Successful
Tenderer shall, as directed by the Department, sign the necessary contract documents on a non-judicial stamp paper of Rs.100/- consisting of the notice inviting
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tender, all the documents including various Terms and conditions attached the Service Contract.
12. Period of Contract 12.1 The Tender is for entering into contract initially for a period of 3 months and on
satisfactory completion of the trial period of three months, the contract may be confirmed and extended for a period totaling Two years from the date of award of contract unless it is curtailed or terminated by ISRO/DOS, New Delhi, owing to deficiency of service, sub-standard quality of workforce deployed, breach of contract, reduction or cessation of the job requirements with 30 (Thirty) days’ notice. The contract shall automatically expire unless extended further upon mutual consent.
12.2 The Contract may be extended on the same terms and conditions for a further period of two more years with the Successful Tenderer.
12.3 The Successful Tenderer shall not be allowed to transfer, assign, pledge or sub-contract its rights and liabilities under the contract to any other agency without the prior written consent of ISRO/DOS.
12.4 The Tenderer shall comply with the statutory rules connected with Contract Labour [Registration and Abolition Act] 1970, and Central Rules 1971, Employees Provident Fund Act, Employees State Insurance Act, Minimum Wages Act, Payment of Wages Act, Workmen’s Compensation Act and shall submit necessary registration documents whenever called for.
12.5 The Tenderer shall be bound by the details furnished by him/her to ISRO/DOS while submitting the tender or at subsequent stage. In case, any of such documents furnished by him/her is found to be false at any stage, it would be deemed to be a breach of terms of contract making him/her liable for legal action besides termination of the contract.
12.6 The agency shall depute a coordinator who would be responsible for immediate
interaction with DOS/ISRO so that optimal services of the persons deployed by the agency could be availed without any disruption.
13. Liabilities, control etc. of the persons deployed 13.1 Services will be required round the clock for all the days in a month irrespective of
holidays. Successful Tenderer shall deploy the workforce such that round the clock services are provided.
13.2 The Successful Tenderer shall maintain Attendance Register, and a copy of the
same shall be submitted along with bills while claming monthly payment. 13.3 The shift timing and number of persons deployed in each shift shall be prepared in
consultation with Section Officer of ISRO/DOS. Successful Tenderer shall provide
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the duty chart every month on the Notice Board and hand over a copy to Section Officer for records.
13.4 The Shift persons shall not leave the premises unless the reliever reports for duty. 13.5 The Workforce deployed shall reach the work spot well in time and strictly follow the
rules and regulations regarding safety and security of the office. 13.6 All Workforce deployed should attend for duty in proper uniform (as prescribed by
ISRO/DOS, New Delhi) and they shall be courteous and well behaved. 13.7 The character and Antecedents of the Workforce deployed shall be got verified
through record check by the Successful Tenderer from the concerned Police authorities, and submit the Original Police Report to this office.
13.8 Successful Tenderer will be required to follow the Security requirements such as
possessing a valid pass/identity card while entering the ISRO/DOS and maintaining high order of discipline while on duty. The Successful Tenderer will make own arrangement for preparing Photo ID Card, duly signed by Under Secretary/Section Officer of ISRO/DOS
13.9 The Workforce deployed are not authorized to communicate any official information
they may come across during their working in the office. 13.10 No overtime shall be paid under any circumstances.
13.11 The Successful Tenderer shall be responsible for any theft, pilferage or misbehavior by any his workforce engaged for carrying out the work.
13.12 In case, the workforce employed by the Successful Tenderer commits any act of
omission/Commission that amounts to misconduct/indiscipline/incompetence, the Successful Tenderer will be liable to take appropriate disciplinary action against such persons, including their removal from site of the work, if required by ISRO/DOS.
13.13 The Successful Tenderer shall replace immediately any of its personnel who is
found unacceptable to ISRO/DOS because of security risks, incompetence, conflict of interest, improper conduct etc. up on receiving written notice from this office.
13.14 The Services should be provided as per timings mentioned at Annexure F by the
Contractor. He shall also receive instructions from ISRO/DOS and/or any authorized officer of ISRO/DOS from time to time for carrying out the housekeeping services at ISRO Guest House.
13.15 The Reception Clerk shall prepare individual bills for the food items like Lunch,
Dinner, Break-fast, tea, coffee etc. as well as room rent as per the prescribed rates and collect payment and issue receipt to Guests directly. The daily accounts should be submitted to Section Officer/ authorised officer of ISRO/DOS, New Delhi.
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13.16 ISRO/DOS, New Delhi will not be responsible for non-collection of payment or for any compensation for loss incurred because of failure of Successful Tenderer to collect payment or keep proper accounts.
13.17 Besides providing necessary space for running the Housekeeping and Catering
Support Services, ISRO/DOS, New Delhi shall also make available the following items to the Successful Tenderer on Free of Cost. •••• All Crockery, Cutlery and other required equipment (to be taken over by
authorized person(s) of Successful Tender against acknowledgement) •••• Water and Electricity. •••• Furniture in the Kitchen and Dining Hall. •••• Utensils for cooking (to be takes over by authorized person(s) of Successful
Tender against acknowledgement).
13.18 The Successful Tenderer shall be responsible for maintaining stock of the linen, crockery and cutlery etc. A Stock register of all the items shall be maintained and shall be submitted to the Section Officer, ISRO/DOS, New Delhi for inspection every month before release of the payment.
13.19 The Successful Tenderer shall also bring all standard quality raw materials for
cooking of food items as approved by ISRO/DOS, New Delhi.
13.20 The Successful Tenderer shall make his own arrangements for transportation of items required for housekeeping, cooking, conveyance of persons, and any other items for the workers for attending the work at our premises for which no facilities will be extended by ISRO/DOS, New Delhi or no charges whatsoever, shall be borne by ISRO/DOS.
13.21 The persons to be provided by the Successful Tenderer shall maintain personal
hygiene as per the instruction of the Guest House in-charge such as cutting of nails, daily shave, short hair etc., as per the catering norms.
13.22 If any cash or valuables are found misplaced in Guest House rooms, it should be
brought to notice of Under Secretary/Section Officer, ISRO/DOS, New Delhi.
14 Legal
14.1 The Successful Tenderer will be responsible for compliance of all statutory provisions relating to Minimum Wages, Provident Fund, and Employees State Insurance etc. in respect of the workforce deployed at ISRO/DOS, New Delhi.
14.2 Successful Tenderer shall also be liable for depositing all taxes, levies, Cess etc. on
account of Service rendered by it to ISRO/DOS, New Delhi to concerned tax collection authorities from time to time as per extant rules and regulations on the matter.
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14.3 The Successful Tenderer shall maintain all statutory registers under the applicable
Law. The Successful Tenderer shall produce the same, on demand, to the concerned authority of ISRO/DOS, New Delhi or any other authority under Law.
14.4 The Tax Deduction at Source (T.D.S.) shall be deducted as per the provisions of
Income Tax Department as amended from time to time and a certificate to this effect shall be provided to the Successful Tenderer by ISRO.
14.5 In case, the Successful Tenderer fails to comply with any statutory/taxation liability
under appropriate law, and as a result thereof, if ISRO/DOS, New Delhi is put to any loss/obligation, monetary or otherwise, ISRO/DOS, New Delhi will be entitled to get itself reimbursed out of the outstanding bills, to the extent of the loss or obligations in monetary items.
14.6 The Successful Tenderers shall be solely responsible for the redressal of
grievances/resolution of disputes relating to services deployed. ISRO/DOS, New Delhi shall, in no way, be responsible for settlement of such issues whatsoever.
14.7 ISRO/DOS, New Delhi shall not be responsible for any damages, losses, claims,
financial or other injury to any person deployed by Successful Tenderer in the course of their performing the functions/duties, or for payment towards any compensation.
15. Financial. 15.1 Payment will be made to actual number of units of services as defined in scope of
work availed by the ISRO HQ/DOS 15.2 ISRO HQ/DOS shall pay applicable Service Tax/GST extra as per the prevailing
rates along with bills.
15.3 Unit Rate for Service: Unit rate of service shall be FIXED/ DECIDED by ISRO/DOS as given in Annexure I. ISRO has the right to revise the same during the contract period, if the situation demands.
15.4 Service Charges: The Service provider should quote the Service charges per unit
for providing each category of Services in the Price Bid (Annexure I), 15.5 The Service charges per Unit quoted shall be firm & fixed for the Second year as
quoted in the Price Bid. 15.6 In case of extension of contract beyond two years, service charges per unit shall be
fixed in proportion to the preceding two years.
15.7 Service Provider shall provide 2 sets of stitched Uniform per year to the personnel at OWN COST as per Annexure ‘G’.
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15.8 The Service Provider has to deploy a minimum of 16 work force per day failing which a penalty of Rs. 250/- per day per person will be recovered from their pending/ future bills. The manpower requirement may increase/decrease on any given day during the validity of contract and the Successful Tenderer is liable to provide additional workforce if required. ISRO/DOS, New Delhi reserves the right to reduce the manpower if need be. If the late coming or early going persists, the individual shall be discontinued by the Successful Tenderer, and a replacement workforce have to be provided immediately. The intimation to the Successful Tenderer in this regard, will be made by Section Officer, ISRO/DOS, New Delhi or his representative.
15.9 Payment will be made on receipt of the Invoice/Bill (in duplicate) duly certified by the
Under Secretary, ISRO/DOS, New Delhi. The Invoice/Bill indicating separately (i) Total no. of Units of work carried out by each type of Workforce deployed, (ii) Service Tax/ GST as applicable should be submitted to the Under Secretary, ISRO/DOS on or before 5th of every month. The payment would be restricted to the number of unit of work actually carried out after deducting penalties if any. A requisite portion/whole of the bill amount shall be held up by ISRO/DOS till such proof/clarity is furnished, at the discretion of this office.
15.10 The Successful Tenderer has the obligation to provide any other related document
called for by ISRO/DOS, New Delhi from time to time. 15.11 The ISRO/DOS, New Delhi reserves right to withdraw/modify any of the terms and
conditions mentioned above as may be required.
16.0 Terms and Conditions or clauses not covered in this document:
16.1 Any other terms & conditions or clause not covered in this document shall be in accordance with the concerned Labour and other statutory rules/acts.
17.0 Parallel/Adhoc Contract:
17.1 ISRO reserves the right to enter into parallel/achoc contract(s) with one or more parties during the currency of this contract for availing same or similar service.
17.2 ISRO reserves the right to terminate the contract in whole or in part without assigning any reason by giving a prior notice of 30 days.
17.3 ISRO reserves the right to terminate the contract in whole or in part owing to deficiency of service, breach of contract, non-performance, cessation of the requirement by giving a prior notice of 30 days.
18.0 Indemnity Bond:
18.1 The Service Provider shall indemnify ISRO against any action, claim or proceedings relating to infringement of all or any of the prevailing laws like Workman’s Compensation Act, 1923, Contract labour (R&A) Act, 1970, EPF Act, ESI Act, Industrial Dispute Act and any other Acts specifically not mentioned during the currency of the Contract (this shall be on a Rs. 200/- non-judicial stamp paper as per the specimen format available in Purchase Section).
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19.0 Arbitration: 19.1 In the event of any dispute or difference relating to the interpretation and
application of the contract, such dispute or difference shall be settled amicably by mutual consultations of the good offices of the respective parties. If such a resolution is not possible, then unresolved dispute or difference shall be referred to the Sole Arbitrator in accordance with the rules and procedures of Indian Arbitration and Conciliation Act 1996 or any modification thereof. The decision of the Arbitrator shall be final and binding on the parties. The expenses for the Arbitration shall be paid as may be determined by the Arbitrator. The Arbitration shall be conducted in New Delhi.
20.0 Jurisdiction: 20.1 The Courts within New Delhi shall have jurisdiction to deal with and decide
any matter arising out of this contract. 21.0 Applicable Law : 21.1 The contract shall be construed and interpreted in accordance with the
Indian Law. 22.0 Subletting of the Contract: 22.1 The service provided shall not be allowed to transfer, assign, pledge or sub-
contract its rights and liabilities under the contract to any other agency or person without the written consent of ISRO.
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Annexure – A
TECHNO COMMERCIAL DETAILS
Providing, Reception, Catering, Housekeeping Services cum Maintenance services of Civil, PH & Electrical Installations at DOS Staff Housing, DWARKA, New Delhi.
1. Name of Service Provider / : __________________________________________
Tendering Company / Firm / Agency : __________________________________________
(Attach certificate of registration)
2. Name of Proprietor / Director : __________________________________________
of Company / Firm / Agency : __________________________________________
3. Full Address of Regd. Office : __________________________________________
: __________________________________________
Telephone & Mobile No. : __________________________________________
FAX No. : __________________________________________
E-Mail Address : __________________________________________
4. Full address of Operating / : __________________________________________
Branch Office : __________________________________________
Telephone & Mobile No. : __________________________________________
FAX No. : __________________________________________
E-Mail Address : __________________________________________
5. Registration Certificate No. & : __________________________________________
Validity date (Issued by Central Labour Commissioner) (Attach attested copy)
6. PAN / GIR No. : __________________________________________ (Attach attested copy)
26
7. Service Tax Registration No. : __________________________________________ (Attach attested copy) 8. E.P.F. Registration No. : __________________________________________ (Attach attested copy) 9. E.S.I. Registration No. : __________________________________________ (Attach attested copy)
10. I T Returns of Last 03 Years : ___________________________________________
(Attach attested copy)
11. Give details of the major similar contracts handled by the tendering / Firm / Agency during the last
5 years in the following format. Also attach copy of agreement made by the company for each case.
Sl.No.
Details of Client along with Address,
Telephone and Fax Numbers
Contract Amount
Rs.
Nature of work executed along with Categories and number of
persons deployed
Duration of Contract
Categories Nature of
Work
No. of Persons
From To
1.
2.
3.
Date: Signature of the Tenderer along with Rubber Stamp
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ANNEXURE - B
Compliance Statement/ Check List
Sl.No. Particulars YES / NO
1 Copy of PAN/GIR Card.
2 Copy of the latest IT Return filed by agency.
3 Certified document in support of financial turnover of the agency for the last 03 (three) years.
4 P&L account & Balance sheet of the Company/ Agency for the last 03 financial years.
5 Details of Similar works carried out/agreement made by company during the last 05 years along with completion certificates.
6 Undertaking by the contract Company/ Firm/ Agency that the contracting Company / Firm/ Agency is having no legal suit/criminal case pending against its proprietor or any of its Directors (in the case of Private Ltd., Company) or having not been earlier convicted on grounds of moral turpitude or for violation of laws in force.
7 Signed declaration (as per the format given in Tender Document).
Note: In order to evaluate the offers, all the above conditions will have to be fulfilled by the Tenderers failing which the offers will be summarily rejected. Such of those tenderers/agency/company/firm which does not have any earlier experience in these services will not be considered and summarily rejected.
Signature of the Tenderer along with Rubber Stamp
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ANNEXURE - C
DECLARATION
(On the letterhead of Agency / Firm of the Tenderer)
1. I, __________________________________Son / Daughter / Wife of Shri __________________________________Proprietor / Director / Authorized signatory of the Agency / Firm, am competent to sign this declaration and execute this tender document.
2. I have carefully read and understood all the terms and conditions of the tender for providing workforce for Reception, Catering, Housekeeping cum Civil, PH & Electrical maintenance work for ISRO/DOS, New Delhi and undertake to abide by them.
3. I agree to pay the Wages and Overtime Allowance to the workforce in time as prescribed by ISRO/DOS by cheque / ECS and remit ESI and EPF contributions of both the Employee's as well as Employer's without fail to the concerned government authorities regularly.
4. I also agree to abide by all the statutory requirements as prevailing from time to time.
5. I will also agree to bring in the required good quality cleaning material as required at Annexure H and the rates quoted in this regard by me shall not be more than the prevailing whole sale rates in the market.
6. I / We hereby Undertake that our Company / Firm do not have any legal suit / criminal case either pending against me / us / proprietor or any of our Directors (in the case of Company) or being contemplated and have not been earlier convicted on the grounds of moral turpitude or for violation of laws in force.
7. The information / documents furnished along with the above application are true and authentic to the best of my knowledge and belief. I / we, am / are well aware of the fact that furnishing of any false information / fabricated document would lead to rejection of my / our tender at any stage besides liabilities towards prosecution under appropriate law.
Signature of authorized Signatory
Date : Full Name:
Place: Seal:
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ANNEXURE - D
Prescribed rates for food items to be served at DOS Staff Housing, Dwarka,
DETAILED MENU a) Break Fast (Vegetarian): {any one on rotation basis}
North Indian Dish: Chole Bhature – 2 pieces with curd & pickle /
Puri – 4 Nos. with 100g Sabzi or 2 Alu Parantha with curd & pickle / 4 Bread slices with two-egg Omlette, butter and jam / 4 pieces bread toast with butter/jam & Cornflakes with milk
OR
South Indian Dishes (along with Nariyal Chatni & Sambhar) Idli and/or Vada – 4 pieces/ Masala Dosa – 2 pcs / Uthappam – 2 pcs
Plain dosa – 3 pieces / Upma with 2 vada pcs.
Sl.No. Items Rates
1. Coffee/Tea
(125 ml cup)
Rs.8/- per Cup
2. Bread 4 slices with 10 gms. Butter and 10 gms. Jam
Rs. 30.00
3. Double egg Omelet Rs. 25.00
4. Cornflakes 25 gms. With 1 glass (200 ml) milk
Rs. 25.00
5. Boiled egg – 2 Nos Rs. 18.00
6. Milk (per 200ml glass) Rs. 12.00
7. Break Fast Rs. 50/-
8. Buffet Lunch Rs.70/-Vegetarian
9. Buffet Dinner Rs.70/-Vegetarian
10 Working Lunch (Buffet) Rs.200/-Vegetarian
11 Special Lunch (Buffet) Rs.280/-Non- Vegetarian
12 High Tea (for meetings) Rs.75/-
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b) Lunch & Dinner - (BUFFET)
1. Roti / Chapati
2. Plain Rice / Veg. Pulao / Jeera Rice
3. Raita / Curd
4. One Dry Vegetable
5. Dal / Sambar
6. One vegetable with gravy
7. Green Salad, Pickle & Papad
c) Working Lunch / Dinner (Vegeterian Buffet for official meetings)
D. Special Lunch / Dinner (Non-Vegetarian Buffet for official meetings)
1. Soup
2. Roti/Poori/Chapati
3. Plain Rice/Veg. Pulao/Jeera Rice
4. Raita/Curd
5. One dry Vegetable
6. Dal / Sambar
7. One vegetable with gravy OR One special Veg. paneer or mushroom sabzi
8. Green Salad, Pickle & Pappad
9. Sweet
10. Ice Cream
11. Butter milk
12. One Non-Veg dish
1. Soup
2. Roti/Poori/Chapati/Naan
3. Plain Rice/Veg. Pulao/Jeera Rice
4. Raita/Curd
5. One Dry Vegetable
6. Dal / Sambar
7. One vegetable with gravy OR One special Veg. paneer or mushroom sabzi
8. Green Salad, Pickle & Papad
9. Sweet / Ice Cream
10. One banana
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E. High Tea (during meeting) : Package includes following 4 items: i. Tea/Coffee ii. Cookies(4pcs)/Alu Wafers iii. 1 Pakora iv. 1 Sweet/Pastry
CATERING SERVICE TIMINGS :
01 Bed Tea 06.00 HRS - 06.30 Hrs
02 Break Fast 07.30 HRS - 09.30 Hrs
03 Evening Tea
17.00 HRS - 19.00 Hrs
04 Dinner 20.00 HRS - 22.00 Hrs
Terms & Conditions
(i) The rates shall be fixed by the Department and no escalation in the rates of the
food items shall be allowed, for whatsoever reason.
(ii) The cooks have to follow the scheduled menu and any other instructions given by Guest house in charge.
(iii) Items such as milk, bread, eggs, vegetables etc should be bought fresh & stored
properly. Spoiled or substandard items should not be used at any point of time.
(iv) Any damage caused to the materials supplied by Department shall be replaced by the contractor at his own cost.
(v) Items should be prepared and served hygienically and must be of high quality.
(vi) Prior booking of dinner / breakfast shall be ensured from the occupants.
(vii) In addition to the Buffet, the Dinner may also be required to be served at Tables.
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ANNEXURE - E
TENDERERS UNDERTAKING
1. We Intend to carry out the work by resorting to engage services as given in the Tender Document as per details given below:-
Sl. No.
Designation Qualification & Experience
1 Manager Preferably diploma in catering / Hotel Management/Graduation with 2/3 years experience in similar line [Certificates to be produced].
2 Floor Supervisor 2/3 years Experience as Security Supervisor (preferably Ex-Service men).
3 Room Attendant Should possess good experience in the similar field.
4 Safaiwala Should possess good experience in the similar field.
5 Receptionist Clerk
Graduation with good knowledge in computer skills and should possess experience of 2-3 years. [Certificates has to be produced]
6 Cook Eighth Standard pass with minimum 3 years’ experience of working in a reputed Hotel / Guest House. [Certificates has to be produced]
7 Kitchen Helpers Preferably 2/3 years experience in the similar field
8 Bearers Eighth Standard Pass with good health. Three years experience in servicing in good Hotels / Canteen. [Certificates has to be produced].
9 Plumber He should have minimum 3 years experience after completion of ITI with plumbing trade license. Plumber shall be capable of attending to the plumbing complaints independently.
10 Electrician He should have minimum 3 years experience after completion of ITI with electrician trade / wireman license. Electrician shall be capable of attending to the electrical complaints independently in LT installation and shall be familiar with control wiring, power wiring, cabling etc.
33
11 DG Set Operator He should have minimum 3 years experience after completion of ITI electrician / diesel mechanic trade license. DG set operator / Diesel mechanic shall be capable of operations and maintenance of DG Set along with associated batteries and AMF panels, filling of diesel when required and attending to the minor electrical maintenance.
12 Helper to Electrician
He should have 2/3 yrs of experience of attending to electrical complaints independently in LT installation and shall be familiar with control wiring, power wiring, cabling etc.
2. The Tenderer shall visit the site and acquaint themselves regarding the
nature and extent of work involved for effective maintenance and accordingly
assess the man power requirement before submitting the quotation.
3. The Tenderer shall quote prevailing minimum wages issued by Ministry of
Labour, Government of India or Government of National Capital Territory of
Delhi (NCT) of Delhi, whichever is higher for all the work force, from time to
time till the completion of this contract. Any subsequent revisions in the
minimum wages issued by Labour Department of Govt. of National Capital
Territory of Delhi) will be reimbursed to the contractor on production of
documentary proof for having paid the enhanced payment to the labourers
engaged to carry out the works.
4. It is the responsibility of the Successful Tenderer & the supervisor to ensure
the upkeep of the colony premises as per the various items indicated, to the
full satisfaction of DOS/ISRO by adequate deployment of experienced/skilled
man power. Any increase in manpower if so required, during the period of
contract, for effective maintenance shall be provided by the Contractor at no
extra cost.
5. In case of absence / leave of any regular workers, the Successful Tenderer
shall make alternate arrangement by deploying required number of workers,
so as to avoid any lapse in carrying out maintenance works.
Name & Address of Tenderer Signature of Tenderer SEAL
34
ANNEXURE – ‘F’
DUTY CHART
The Service Provider shall arrange for providing the services of the following minimal staff for rendering
efficient service as per the duty chart given below.
Sl.
No HOUSE KEEPING / RECEPTION
Staff category and strength Hours of work No. of shifts 1. Manager [ 2 persons] 6.00 am to 2.00 pm
2.00 pm to 10.00 pm
Two shifts
2. Floor Supervisor (1 person) 10.00 am to 6.00 pm General shift
3. Room Attendant [05 persons] 6.00am to 2.00 pm 2 persons for 1st shift
2.00 pm to 10.00 pm 2 persons for 2nd
shift
10.00 pm to 6.00 am One person for 3rd
shift
5. Safaiwala [4 persons] 6.00 am to 2 pm 2 persons for 1st shift
2.00 pm to 10.00 pm 1 persons for 2nd
shift
10.00 pm to 6.00 am 1 person for Night shift
6. Reception Clerk [3 persons] 6.00 am to 2.00 pm
Three shifts 2.00 pm to 10.00 pm
10.00 pm to 6.00 am
CATERING/PANTRY
1. Cooks [2 persons] 6.00 am to 2.00 pm Two shifts
2.00 pm to 10.00 pm
2. Bearer [2 persons] 6.00 am to 2.00 pm Two shifts
2.00 pm to 10.00 pm
3. Kitchen Helper[3 persons] 6.00 am to 2.00 pm
2.00 pm to 10.00 pm
10.00 pm to 6.00 am
Three shifts
Civil, PH & Electrical 1 Plumber [01 person] 10.00 am to 6.00 pm General shift
2 Electrician [1 person] 2 pm to 10:00 pm 2nd shift
3 Helper to Electrician [1 person] 2 pm to 10:00 pm 2nd shift
4 DG Set Operator [1 person]
/Diesel Mech
10 pm TO 6 am Night shift
35
ANNEXURE – ‘G’
Uniforms for House Keeping/Reception/Kitchen Staff
House Keeping & Reception
1 Manager & Floor Supervisor White full sleeve shirt, black trousers. Managers should also wear blazer
2 Housekeeping staff (Room Attendant + Safaiwala)
Half sleeve shirt blue gray & gray trousers
3 Receptionists White full sleeve shirt, black trousers
Kitchen Staff
4 Cooks White Pant & white shirt + Apron & Cap.
5 Kitchen Helper Half sleeve shirt (blue) & gray trousers 6 Bearers Should be provided with black pant & white
coat with collar bow
Civil, PH & Electrical Maintenance
7 Plumber To be provided with 2 sets of uniforms –
once in 6 months. 8 Electrician & Helper To be provided with 2 sets of uniforms –
once in 6 months. 9 DG Set operator To be provided with 2 sets of uniforms –
once in 6 months.
36
Annexure H
Indicative List of Cleaning Materials to be used – per month – in DOS STAFF HOUSING, DWARKA by Service Provider during the period of contract
Sl No.
Description Quantity
Rate Total
1. Perfumed Liquid Deodiser (Concentrate) Anti Bacterial liquid for toilets and floors cleaning
40 Ltrs.
2. Glass cleaning liquid soap 10 Ltrs.
3. High power detergent for mosaic cleaning 30 Kgs.
4. Perfume spray superior quality to give Anti-bacterial atmosphere & pleasant Smell for spraying in the corridors
15 Ltrs.
5. Room freshner to spray in the Conference Rooms & VIP Areas (Premium or equivalent brands)
10 Bott/Can
6. Mosquito repellent with pleasant smell (concentrated)
50 Nos.
7. Mop sticks 05 Nos.
8. Brooms soft 30 Nos.
9. Coconut brooms 15 Nos.
10. Bathroom cleaning brush with plastic bristle 30 Nos.
11. Flat brush 05 Nos.
12. Scrubber 30 Nos.
13. Cleaning cloth 30 Nos.
14. Urinal Cakes 60 Nos.
15.
Detergent liquid/powder & other necessary chemicals to remove stains of toilets, urinals, closets, glazed tiles etc. besides anti-bacterial treatment of toilets
60 L
16. Dettol 05 Ltrs.
17. Fem/Lifebuoy/Dettol liquid soap for VIP toilets (250ml bottles) along with Dispenser
08 Ltrs.
18. Naphthalene balls 02 Kgs.
19. Spray for Cockroaches 03 Nos.
20. Toilet roll 60 Nos.
21. Harpic 1 Ltr capacity 15 Nos.
22. Paper Napkin for Dining Hall 40 Pkts.
23. Bath Soaps 30gms 05 Pkts.
Grand Total NOTE:
(1) Payment shall be reimbursed to the service provider for the actual Consumption of materials at the above quoted rates or actual rates, whichever is less, on certification of bills by Under Secretary and approval by OSD.
(2) Prices quoted for above cleaning materials will not be considered for evaluation of Price Bid i.e. Determination of L1 vendor as explained in para 9 of Tender.
SIGNATURE OF TENDERER WITH SEAL
37
Annexure-I
Providing, Reception, Catering, Housekeeping Services cum Maintenance services of Civil, PH & Electrical Installations at DOS Staff Housing, DWARKA, New Delhi.
PRICE BID FORMAT
• Two hours of duty of each category of work is defined as one unit of service. For example two hours of Reception clerk duty is one unit of Reception clerk services and thus 8 hours of duty will contain 4 units of service.
• Cost (in Rs.) per unit for providing various Services at Col.5 above except IIIA is FIXED as per below formula:
Unit Rate for Services ==
## ISRO/DOS may revise these rates, if necessary, at any point during the Contract period.
• The Tenderer should indicate Service Charges per unit for each category separately in terms of fixed amount (in Rs.) and the same shall be firm and fixed during the currency of the contract. Service Charges quoted in percentage or any other manner will lead to disqualification/ rejection of bid.
• Service tax/ GST as per rates applicable from time to time shall be paid EXTRA
SIGNATURE OF TENDERER WITH SEAL
Sl.No.
(1)
Description of Workforce & Category
(2)
Minimum No. of
Persons To be
deployed daily (3)
Approximate No. of Units for two years
(4)
Cost (in Rs.) per unit for providing
Services {FIXED for the
contract period}
(5)
Service Charge per unit of service (To be
quoted by Vendor) (in Rs)
FIRST YEAR
(6)
SECOND YEAR
(7) Part - A [ House Keeping & Reception ]
IA Manager Services – HIGHLY SKILLED
02 5840
IB Floor Supervisor – SEMI SKILLED
01 2920
IC Reception Clerk Services - SKILLED
03 8760
ID Room Attendant Services- UNSKILLED
05 14600
ID Safaiwala Services - UNSKILLED
04 11680
Part - B [ Maintenance Service for Civil, PH Electrical Installations]
IIA Plumber Services - SKILLED
01 2920
IIB Electrician Services - SKILLED
01 2920
IIC Helper to Electrician - SEMI SKILLED
01 2920
IID DG Set Operator - SKILLED
01 2920
Part – C [ Catering ]
IIIA Cooks Services - 02 5840 ##162
IIIB Kitchen Helpers Services- UNSKILLED
03 8760
IIIC Bearers Services - SEMI SKILLED
02 5840