student services - edge hill university · student services student services • drop in ( 20 min...
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Student Services
Student Services
StudentServices
Personal Tutor Training: Pastoral
Student Services
StudentServices
• Ground Floor, Student Information Centre
• Information on a range of topics including;
*Council Tax Exemption Certificates
* Information on EMCs
• Point of contact for other Student Services Teams;
*Accommodation
*Money Advice Team
*Student Wellbeing Team
*Inclusion Team
• https://www.edgehill.ac.uk/studentservices/student-information-desk/
Student Information Desk
Student Services
StudentServices
• Four drop in sessions per week
• Financial health checks
• Budgeting advice
• Hardship Fund applications
• Additional financial support
• Based in Student Information Centre
• https://www.edgehill.ac.uk/studentservices/moneyadvice/
Money Advice Team
Student Services
StudentServices
• Information, guidance, support for students with disabilities
• Assistance with applying for Disabled Students Allowance
• Liaison with academic departments
• Close working with SPLD Team
• Based in Student Information Centre
• https://www.edgehill.ac.uk/studentservices/inclusive/
Inclusion Team
Student Services
StudentServices
• Enquiries, room allocation
• Disciplinary issues
• On and off campus issues
• Campus Life roles
• Close working with Campus Support + Student Wellbeing Team
• Based in Student Information Centre
• https://www.edgehill.ac.uk/undergraduate/accommodation/
Accommodation Team
Student Services
StudentServices
• Drop in ( 20 min slots ) between
2.00 – 3.00 daily Mon- Fri (term-time only)
• Appointments - No referral needed, students can book
appointment by email, phone or in person. Evening or early
morning appointments available
• Workshops including; ‘Why Worry,’ ‘Confidence Building,’
‘Mindfulness,’ ‘Overcoming Procrastination.’
• Based in Milton House, on Ruff Lane
• http://www.edgehill.ac.uk/studentservices/counselling/
Counselling Team
Student Services
StudentServices
• Wellbeing assessments
• Close working with internal + external teams
• Risk management
• Liaison, joint working with academic departments
• Proactive mental health and wellbeing campaigns/promotion
• Fitness to Study
• Based in the Student Information Centre
• https://www.edgehill.ac.uk/studentservices/the-health-well-being-
centre/
Student Wellbeing Team
Student Services
StudentServices
• Supports students/staff of all faiths + none
• Confidential, non-judgemental service from spiritual perspective
• Pastoral guidance, support and encouragement
• Information/advice re faith, issues it may raise
• Bereavement support
• Prayer
• Signposting
• Links to local faith communities
• Meetings/events
• https://www.edgehill.ac.uk/studentservices/chaplaincy/chaplaincy-
service/
Chaplaincy
Student Services
StudentServices
• First introduced 14/15
• Student Wellbeing + senior Student Services manager
• Close collaboration with department
• Three stages
• Supportive process
• Early referral encouraged
• Policy and further training available
Fitness to Study
Student Services
StudentServices Academic Registry
• Central support service, facilitating student journey
• Enrolment, Council Tax Exemption Certificates, course confirmation letters,
Student Census
• Programme Management, Timetables
• Student Records
• Invoicing + collection of tuition fees, payment of Bursaries, admin of Scholarships
• Examinations
• Progression + Award Boards
• Results notification + Certification
• Academic Appeals
• Graduation
• Fitness for Practice
Student Services
StudentServices Academic Registry
Students may encounter circumstances that adversely impact on their ability to
successfully undertake their studies. Academic Registry is responsible for the
administration of a number of schemes that the University has developed to
support students through these periods. These include;
• Academic Appeals
• Intercalation (Taking Time Out)
• Repeating Years
• Deferring Assessment (EMC)
• Withdrawal
Information on all of these processes, including deadlines for submission during
the academic year, are available on the Academic Registry webpages
https://www.edgehill.ac.uk/registry/assessment-and-results/difficulties/
Student Services
StudentServices Academic Registry
• For students who are not attending it is essential that Academic Registry are
informed as soon as possible
• This is a key requirement for Government and University financial planning.
• It also helps to ensure students are not liable for tuition fee and maintenance
loan costs if they have dis-engaged from the programme and the University
does not make a bursary or Scholarship payment to them.
• A Student Census is conducted three times during each academic session,
briefing notes in relation to the Student Census can be accessed via the
Academic Registry webpages at https://www.edgehill.ac.uk/registry/academic-
registry-timeline-staff/
• It is important that students no longer attending are reported via the Census or
outside of these dates directly to Academic Registry.
Student Services
StudentServices
• If in doubt, ask!
• Happy to help
• Signposting and Referral
• Early intervention is crucial
• https://www.edgehill.ac.uk/studentservices/student-information-desk/
Advice and Guidance
Student Services
StudentServices
• What are they?
• Why are they important?
• What happens if you work outside of boundaries?
• How to maintain boundaries
• What to do if you are concerned about boundaries
Professional Boundaries
Student Services
StudentServices
• Prolonged contact with a student can mean you get to know them particularly
well & want to help them as much as possible
• Students with complex needs may burn out the most diligent of people. At
times, they may lack interpersonal skills & therefore, won’t appreciate
boundaries
• It is important to take this into consideration when establishing boundaries for
your working relationship
• Clearly established limits allow safe connections between staff members &
students & ensure the student has a clear understanding of the limits &
responsibilities of your role
Professional Boundaries
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StudentServices
“Healthy boundaries build trust, which is crucial for
effective relationships.” (Whitfield, 1993)
• Helps to keep people in appropriate roles
• Provides an opportunity to role model healthy communication & professional
relationships
• Helps to avoid the “rescuer” role
• Allows us to stay focused on our responsibilities to the student and the provision of
helpful & appropriate services
• Reduces personal stress & prevents burn out
• Protects the self by setting limits & increasing the effectiveness of interactions.
Advantages of Boundaries
Student Services
StudentServices
• The student does not feel empowered to change their unhealthy
behaviours
• Doing too much for students can mean they miss out on the
opportunity to master new skills
• Student becomes dependent on staff member
• Leads to compassion fatigue
• Student may feel poorly served
• Staff member may act unethically
• Reputation of staff member and team may be compromised
Working Outside of Boundaries
Student Services
StudentServices
• Clearly outline your role, availability & the best ways to communicate with you.
• Set clear boundaries, without feeling guilty, fearful, or doubting yourself.
• Communicate these boundaries clearly from the start.
• Check the student understands the boundaries set out. Ask them to clarify what
you’ve discussed and agreed.
• Consider what you can tolerate/accept and what makes you feel uncomfortable or
stressed.
• Recognise limits and expertise (particularly if you have additional
qualifications/skills)
• Try not to aim to ‘solve the problem’ for students with mental health issues- it can
make us feel inadequate/upset if we aim to and are not able to do so.
Maintaining Boundaries
Student Services
StudentServices
• Establish clear guidelines and procedures when it comes to onward referrals
• Practice being self-aware and identifying whether your boundaries are still in place
• Self-care (putting yourself first): the more we do this, the stronger our need and
motivation to set boundaries becomes
• Assertiveness: Creation of boundaries is one step but following them through is
another
• Don’t mind read: others may not be aware that they are crossing boundaries
• Address boundaries issues early. Emphasise the importance of maintaining healthy
boundaries.
• Take a direct approach with those students who may be invested in forming and
maintaining unhealthy boundaries.
Maintaining Boundaries
Student Services
StudentServices
• Identify any existing unhealthy boundaries and discuss with student, identifying ways
to avoid this happening again in the future
• Identify the unhelpful behaviours and agree upon alternative behaviours to replace
them with.
• Set firm limits with the student and be prepared to reinforce them. Refer back to
alternative behaviours agreed.
• If you are finding boundaries difficult, seek support and advice from colleagues, line
management, student wellbeing.
• Refer student to appropriate specialist team/agency early on. Don’t be afraid to
identify what you do/don’t do and what the specialist team does/doesn’t do.
Concerned about Boundaries?
Student Services
StudentServices Additional Training Sessions
• Enhancing student resilience
• Introduction to Safeguarding
• Fitness to Study
• Solution Focused Brief Interventions
• Professional boundaries
• For further Academic Registry sessions, consult the team