strategies & benefits of integrating billing and payment channels
DESCRIPTION
Strategies & Benefits of Integrating Billing and Payment Channels. John Goering Kathy Norgaard. utility regulations. economic pressures. employment. taxation. fuel prices. regulatory pressures. Utility Payment Challenges. Technology Needs. Business Needs. Marketplace/Consumer Needs. - PowerPoint PPT PresentationTRANSCRIPT
Strategies & Benefits of Integrating Billing and Payment Channels
John GoeringKathy Norgaard
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economic pressures
fuel prices
employment
taxation
utility regulations
regulatory pressures
Utility Payment Challenges
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Tech
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Integrating Billing and Payment Channels
• Managing the customer experience• Best practices in managing multiple payment
processes Traditional paper-based Electronic-based Mobile-based
• Pain points to avoid• Reporting considerations
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• Information across different methods is consistent and shared across all systems
• Customer controls their bill-viewing and payment experience
Truly Integrated Billing Solution
Billing delivered to the end customer via the presentation method they want
ANDthe ability to pay bills via the payment method they want!
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Truly Integrated Billing Solution
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Truly Integrated Billing Solution
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Truly Integrated Billing Solution
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Busin
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Tech
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Mar
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Truly Integrated Billing Solution
Next Steps
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• Evaluate and understand the needs and motivators of your customers
• Align integrated solution strategy with customer needs How would you integrate? What are the impacts on the business and end customers?
• Evaluate all options Size and scope of the overall effort
• Complete business case/plan and outline key measurable items
Q&A Session
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Kathy Norgaard Sr. Product Manager of Payment SolutionsCDS [email protected]
John Goering Vice President of Solutions EngineeringCDS [email protected]
www.cds-global.com
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