strand hospitality services event | clay staires
TRANSCRIPT
Are we on the same page from the beginning?
“If we stay together…”
Not everyone “Comes Together”
Why say, “If we stay together we have a better chance to survive”?
Why ask if anyone has been in the army?
Our Goals Have To Be “As One”
WHAT IS GETTING IN YOUR WAY?
“The price on success is organization.” CLAY CLARK, USSBA Entrepreneur of the Year
“Nothing grows unless you do.” Maya Angelou
Played for Barry Switzer at OU… back in
the day!
High School Teacher For 15 Years
1998 Teacher of the Year
1999, 2000, 2001 Missouri State Coach
of the Year
Executive Director for 10 years at
Shepherd’s Fold Ranch
Thrive15 Mentor and #1 Ranked
Motivational Speaker in Oklahoma
GOOGLE ME! “CLAY STAIRES” – I
promise I’m not a freak.
Who Is This Guy?
.com
Rate your confidence on a scale from 1 to 10, with 10 being
the highest with these 3 statements:
What is your ONE LIMITING FACTOR?
1. Our Team Is A Well Oiled
Machine.
1. We have written systems in
place to maintain teamwork
throughout our company.
1. We incorporate regular
teambuilding activities to
ensure we’re all on the same
page.
.com
TODAYS “3” GOALS
“On a football team, it’s not the
strength of the individual players,
but the strength of the unit and
how they function together.”
Bill Belichick, Head Coach,
New England Patriots .com
1. Explain The Art Of Building A
Dream Team (it’s not magic)
1. Equip You With Specific Tools and
Actions Needed To Keep
Everyone On The Same Page.
2. CALL YOU TO ACTION!
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ARE WE ALL ON
THE SAME PAGE?
Our MissionDeveloping Prosperous Relationships
Our ValuesService - Passionately serving our owners, employees, and guests.Team Oriented - Working together to achieve results.Responsive - Timely responding to our customers.Accountable - Taking ownership of results.Noble Spirit - High moral character, integrity, courage, generosity, and honor.Dynamic - Initiate positive change.
Core Values
RATE YOURSELF! Scale from 1-10 with 10
being the highest
You’re gonna need a Yoda?
Not Just Those Here but
THE WHOLE TEAM
You can either learn from Mentors or from Mistakes
Step One –• Make a list of your employees• Put a “+” if they embrace your core
value at least 80% of the time.• Put a “- if they DON’T embrace your
core value at least 80% of the time.• Put a “+/-” if it usually just depends on
the day.
Step Two –• Now for each employee, put a “G” in
the space if the employee GETS IT.• Put a “W” in the space if the WANT IT.• Put a “C” in the space if they HAVE
THE CAPACITY TO DO IT.
G W C
Building A Team
or
Raising A Family
FAMILY•The Goal is to belong and be loved•Heavy emphasis on Relationship•Confrontation is emotional•Sense of Entitlement•Overlook flaws because…family•Focus on enjoyment and fun•Create safety and comfort•Leaders are “there for you”•Pack Training•Everybody in Everybody's business
TEAM•There is One shared goal – To Win!•Specific Positions – Do Your Job!•Everyone accepts responsibility•Heavy emphasis on Performance•We Keep Score!•Daily practice on position•Game film for accountability•Strong sense of camaraderie•Multiple coaches to diversify training and management•Personal Consequences for poor performance•Getting kicked off the team is a possibility if you don’t pull your weight.
“Action is the real measure of intelligence.”
Napoleon Hill, author – Think and Grow Rich
Putting It
Into Motion
Action Steps -1. Display your Core Values
2. Complete Your People
Analyzer
3. Display the difference
between Team and
Family
4. Schedule a meeting with
your team to Cast Vision
“Knowledge without application is meaningless.”
Thomas Edison, author –American Inventor
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Second Quarter “The Art of Building A Dream Team”
“People change…seldom.” Lee Cockerell, former Executive VP of Disney World Resorts –
Managed over 40,000 at at a time!
.com
TEAM BUILDING
THUNDER MOVES!
The 3-Step Dream Team Hiring System
1. CONSTANTLY RECRUIT
2. STRATEGICALLY INTERVIEW
3. SYSTEMATICALLY ONBOARD
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1. Constantly Recruit
“A Players”
“A small team of ‘A Players’ can run circles around a giant team of
B and C Players.” Steve Jobs
Recruiting The Dream Team1. Constantly Post Job Ads2. Always start ad with your
Core Focus3. Let your Core Focus
emphasis be divisive (Filter)4. When people respond, give
them ONE OPTION to come for an interview.
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2. Strategically Interview for
“A Players”
How To MINE FOR GOLD!1. Group Interview2. Shadow3. Personal Interview4. Reference/Background Check
“Clay, we have developed a culture of quickly adopting new ideas and implementing new strategies. We have hired people that embrace this and have fired those that are either unwilling or unable to. Suddenly, I have a dream team that is able to adapt quickly to change and it has allowed us to maintain pace with our success. The HR System Works!” Dr. Kyle Tate, Owner, Insight Eye Care
.com
3. Systematically Onboard
“A Players”
Written Game Plan!1. Pre-Day One2. Day One3. First Week4. First 30 Days5. First 90 Days
“86% of new hires make their decision to stay within the first six months.” SHRM, April 16, 2015 – Onboarding Key To Retaining, Engaging Talent
“This is genius. This will change everything.” Alan Ferree, President, Gateway Mortgage
Manager satisfaction increases by 20%
when their employees have formal onboarding training.
http://blog.clickboarding.com/18-jaw-dropping-onboarding-stats-you-need-to-know
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Dream Team Formula
Dream Formula!1. Hire For FIT2. Train For FUNCTION3. Manage For FREEDOM
“We have seen (and data backs this up), that when new hires fail, in the vast majority of cases – almost 90% - the problem is poor cultural fit.” Forbes.com, June
2014
“Action is the real measure of intelligence.”
Napoleon Hill, author – Think and Grow Rich
Putting It
Into Motion
Action Steps -1. Write your Job Ad
2. Download the Group
Interview System and
Personalize
3. Download the Shadow
Checklist
4. Write your Personal
Interview Questions
“Knowledge without application is meaningless.”
Thomas Edison, author –American Inventor
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Third Quarter “Getting On The Same Page”
The Dream Starts At The TOP GM
SM/VP SM/VP
MASTER THE MEETING4 Stats That Make Us Hate Meetings
•$37B Spent Per Year - $658/mtg•78% of attendees are distracted
• - 39% are asleep!•67% are considered UNPRODUCTIVE•63% of meetings have no planned agenda.
•(Inc. Magazine June 22, 2015)
It’s not different hats, IT’S DIFFERENT MINDSETS!
CEO
VP
Mid Mgr
Team Leader
Worker
Mid Mgr
Team Leader
Worker
VP
Mid Mgr
Team Leader
WorkerDo the Work!
Encourage/B
uild Up Workers
Implement
Put Out Daily Fires
Plan & Organize
Vision & Culture
Work IN
Wor
k ON
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“Same Page Meeting”
1. 1x/month2. 2-4 Hours3. Offsite – fun, food, view
GM
SM/VP SM/VP
Schedule:•Check In•Create Issues List – limiting factors•Prioritize/Discuss/Solve Top 3
•63% of meetings have no planned agenda.
“Action is the real measure of intelligence.”
Napoleon Hill, author – Think and Grow Rich
Putting It
Into Motion
Action Steps –1. Schedule your Same
Page Meeting(s).
2. Create your Perfect
Meeting Agenda
“Knowledge without application is meaningless.”
Thomas Edison, author –American Inventor
.com
Fourth Quarter “Staying On The Same Page”
1. 1x/week2. 60 Minutes3. Weekly Focus for Team
SM/VP
Mid Mgr Mid Mgr Mid Mgr
Schedule:•Scorecard•Adjustments•Goals for Week•Assign High Level Tasks
WEEKLY MANAGEMENT MEETING
Alternatives1. In Oncoming Traffic – CRAZY2. In The Ditch - STUCK
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Management Implies
Consistency
“He will win whose army is animated with the same spirit
throughout all it’s ranks.” Sun Tzu, Art of War
Most Powerful Tool To Unite Your Team?1. Weekly meetings2. Standardize Core Communications Tools3. Develop simple rules, strategies and
skills to be repeated again and again, until all your people rise to the master level skill – this is the second most powerful thing!
“The speed of the boss is the speed of the team.”
Lee Iacocca
.com
Daily Adjustments
1. Every Day2. 5-10 Minutes – Stand Up3. Engagement!4. Evaluation Mid Mgr
Worker Worker Worker
Schedule:•Morning pre-work•End of Day•(Midday Rally?)
Daily Huddles
•Check all your “lambs”.•Morning Inspiration•Set Expectation for the day•Make corrections
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How To
Manage The Daily Work
Create Daily To Do’s for EACH Worker!
1. Shareable Calendars2. Shareable To Do List3. Shareable Document
StorageHow To Delegate –1. Who2. What3. How/Where4. When
You’ll Need 3 Tools
CEOs with high Delegator talent also generated 33% greater revenue in 2013 than those with low or limited levels of the talent. (Gallup.com, April 2014)
“Action is the real measure of intelligence.”
Napoleon Hill, author – Think and Grow Rich
Putting It
Into Motion
Action Steps –1. Schedule your Weekly
Management Meeting(s).
2. Create Your Consistent
Meeting Agenda.
3. Implement a shareable
Daily To Do List.
4. Implement Daily Huddles
with your team.
“Knowledge without application is meaningless.”
Thomas Edison, author –American Inventor
So, How did we do with
the “3” GOALS
“It’s not just what you do, it’s how
you do what you do that makes
all the difference!”
Dave Anderson, Learn To Lead
.com
1. Explain The Art Of Building A
Dream Team (it’s not magic)
1. Equip You With Specific Tools and
Actions Needed To Keep
Everyone On The Same Page
2. CALL YOU TO ACTION!
DOWNLOADABLES -
1. Organizational Chart Samples
2. Graphic Display of Core Values
3. Recruiting System
4. Interviewing System
5. Hiring Letter
6. Onboarding System
7. Same Page Meeting System
8. Weekly Level 10 Meeting System
9. Daily Huddle Meeting System
10.How To Manage The Daily Work System
LET’S FILL YOUR
DREAM TEAM
TOOLBOX
Call a Yoda!
Next Steps1. Turn In Personal Survey
2. Fill Out Speaking Eval
3. Schedule Your First
“Same Page Meeting”!