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Straight2Bank Payroll Payment Guide

Business Banking

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Lead time for Payroll Payments 2

Prepare Bulk Payroll Payment upload file 3

Upload Payroll Payment file in Straight2Bank 5

Approve the Payment 13

• Approve the Payment using Mobile token

• Approve the Payment using Vasco token

Release Payroll Payment instruction to Bank 20

Status of the Payroll Payment Transaction 21

Contents

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Lead time for Payroll Payments

• Payroll cutoff time is 5pm on a working day.

• There are no payment on weekends.

• Payroll turnaround time is T+2 for interbank, and same day for StanChart accounts

Example:

• If payday is on 10th of the month which is a Friday, payroll needs to be submitted and

approved on Wednesday 8th before 5pm.

• For payment on Monday, payroll must be uploaded and approved by Thursday before

5pm.

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Prepare Bulk Payroll Payment upload file

Download template here.

Click on “Enable

Content” as this

is a macro-

enabled

template.

Once all details

are completed,

click on “Export

File” and save

file as a CSV file.

Instructions:

• All columns shown shown above are compulsory. Data in Column A, B, C, AQ and AR should remain unchanged. Please amend

Column E, F, G, H, J, P, R, T, U, V per your details.

• Special notes:

• Column E (Debit Account Number): Your 10-digit StanChart Current Account Number to Debit from

• Column G (Debit Account Bank SWIFT code): StanChart Swift Code “SCBLSG22XXX” has been entered

• Column H (Payment Date): Date to perform salary payment in dd/mm/yyyy format

• Column J (Payee Name): Name of payee/employee in English (up to 35 characters)

• Column P and R (Payee Bank and Branch Code): If you are unsure, visit https://www.sc.com/sg/help/faqs/bank-code-

finder/ and use “Lookup Branch Code” to search for bank and branch code.

• Please ensure total number of records and payment amount matches with cell B6 and C6 respectively.

Notes:

• Please insert row(s) as necessary; 1 row per employee (or payment transaction).

• The other fields in the file not shown in above screenshot are optional. You may fill in where necessary.

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Verify your upload file

Once it is exported as an CSV file, please right click the file and select Edit to verify your details keyed in on notepad.

Important: if your account/bank/branch codes start with “0”, please ensure it is appears in the file. If not, please amend accordingly and save the file.

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Upload Payroll Payment file in Straight2Bank

Go to Menu > Cash > Upload > Transactions

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Upload Payroll Payment file in Straight2Bank

Select “Payment

Template – Lite”

Drag and drop

your .csv file to

this screen.

Maximum upload

limit: 10MB

Click Import to

upload the file.

You will see this message once the file is uploaded:

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Check status of the uploaded file

To check whether there are errors or duplicates to your uploaded file, go to Menu > Cash > Manage > Uploaded Files.

Example of a successful upload:

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Example of an unsuccessful upload:

File Status Definitions

Check status of the uploaded file

Common reasons for an unsuccessful upload:

• Invalid debit account number. If it starts with “0”, please ensure it

is present in the upload file. View details here.

• Invalid field characters (no special characters allowed)

• Missing / invalid payee bank and branch code on Column P and

R. If you are unsure, visit https://www.sc.com/sg/help/faqs/bank-

code-finder/ and use “Lookup Branch Code” to search for bank

and branch code.

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Check status of the uploaded file

If the status of the file upload is uploaded with errors, click on the transaction reference number to view the error reasons.

Select Discard File. Update the file with missing information and upload it as a new transaction.

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Create an adhoc Payroll Fund Transfer

For adhoc payroll payments, you may choose to do a simple fund transfer. This is ideal if you have very few transactions. Go to Menu > Cash > Create > Fund Transfer.

Select your debiting

account

Select a registered

payee or you can

also create a one-

time payee.

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Create an adhoc Payroll Fund Transfer

Input the payment

amount

Input the payment

schedule.

Debit Date: Date

amount to be debited

from account

Value Date: Date of

payment

For inter-bank

transfers, please

indicate Debit Date

as T-2 from Value

Date.

Select this option for

Payroll

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Create an adhoc Payroll Fund Transfer

For domestic

payments, select

“Payer”. FAST

charges will apply.

TT charges will apply

for overseas

payments.

Input any reference

you will like to

include to Payee or

Self.

Click on Continue to

proceed.

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Approve the payment

Upon successful file upload, your authoriser can log into Straight2Bank to authorise the payment. Authoriser(s) will be able to view this on their main page dashboard.

Alternatively, go to Menu > Cash > Approve > Transactions.

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Locate the transaction and verify the details.

Approve the payment

You can approve the selected payment

by clicking on the Action Menu.

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Approve the payment via Mobile Token

For users using Mobile token:

Step 1: Log in to your Straight2Bank NextGen App

Step 2: Select Mobile Token to Approve option

Step 3: Scan QR code or enter Challenge Code

manually (as shown on your “Submit Approval” screen.)

Step 4: Enter Response Code from Mobile token

Step 5: Send to Bank

For users using VASCO token, please refer to the

next 4 slides.

Once you have clicked on “Approve”, the “Submit

Approval” screen will be shown:

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Approve the payment via VASCO Token

For users using VASCO token

Once you have clicked on “Approve”, the “Submit Approval” screen will be shown:

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Approve the payment via VASCO Token

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Approve the payment via VASCO Token

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Approve the payment via VASCO Token

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Final step – Send to Bank

Once the payment is fully authorised, the Send to Bank feature on Straight2Bank allows

you to release the payment instruction to the Bank for processing.

Payments that are pending Send to Bank will be available on the main page dashboard.

Alternatively, go to Menu > Cash > Manage > Transactions to locate the transaction and

select Send to Bank.

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Status of the Payroll Payment transaction

Once this is done, status will be changed to Processed by Bank.

Click on the reference number to find out the detailed status. Example of a payment under processing:

Example of a completed payment transaction:

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End