stop wasting time and become more productive
DESCRIPTION
Learn tools and techniques to identify and reduce repetitive problems in your work processes. Thus, allowing you to spend less time band-aiding the problem and spend more time being productive. Experience level: Intermediate Target audience: Affiliate/Publisher Niche/vertical: Productivity Bhavik Modi, Owner, Inkdatabase.com (Twitter @bhavik_modi)TRANSCRIPT
Stop Wasting Time and Become More Productive
Bhavik ModiSix Sigma Black Belt
About Me
Six Sigma Black Belt 8 Years
Affiliate 3 Years Inkdatabase.com
Session Objectives
Understand types of problems that can occur in your processes
Learn techniques to identify repetitive problems
Learn techniques to resolve the systemic issues causing those problems
Be a fun and interactive session
Exercise
What is Waste?
Non-value added
Unneeded/Unnecessary tasks
Anything that the customer is not willing to pay for
Exercise Debrief
What were some of the problems that were experienced?
Why reduce problems?
Increased customer satisfaction
Increased productivity
Increased employee satisfaction
Reduce costs
Problem Identification
How do you know a problem occurred? Product Defects
Issues with the product itself that requires reworking Excess Processing
Putting more work on the product than required Frustrations doing the process
When something does go as designed,
When something makes you want to swear, vent, complain, you probably had a problem
Problem Identification
What problems do you experience in your processes?
Resolving Problems
Problem Occurs
Overcome Issue
Keep Working
Exercise Debrief
Were there any recurring problems?
Was there a difference in the severity of the problems?
What if we track how often issues happen?
Difficulty get-ting parts
Missing Parts Too Many parts
Incorrect Instructions
0
5
10
15
20
25
30
35
Resolving Problems
Problem Occurs
Overcome Issue Keep Working
Track problems for Reoccurance
Systemically fix repeating
issues
Eliminate problem
completely
Systemically solve repeating issues
Utilize tools & techniques to systemically solve the underlying issue for the most impactful problems
Impact Determinations: Quantity Time Pain Money
Root Cause Analysis Tools
5 Why’s
Fishbone Diagram
Fault Tree
And many more….
5 Why’s
Methodology of asking why repeatedly to get to the root cause
Example: Car wont start
Why wont car start? Battery dead Why is the battery dead? Alternator not working
Why is alternator not working? Alternator belt is broken Why is belt broken? Because it was not replaced per
mfg recommendations Why not replaced? No method to keep track of
repair schedule Fix – Develop method to track repair schedules
Fault Tree
Missing Parts
Part need not anticipated
No list of required parts
No method to track parts required for
product
Change in demand
Lost Part
Parts already taken No Part kits
Example of Affiliate Site
0
10
20
30
Example of Affiliate Site
Out of Memory Error
Hosting Server Settings
Incorrect settings
Content/Usage
Site Design
Wordpress
Plugin Plugin designed incorrectly
Resources
Books Apollo Root Cause Analysis Root Cause Analysis Handbook Root Cause Analysis Simplified Tools & Techniques Black Belt Memory Jogger
Any Questions?