stki it work ratios 2014 v2
TRANSCRIPT
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8/12/2019 STKI IT work Ratios 2014 v2
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How does the CIO deliver?
Staffing ratios
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STKI Ratios TOC PC support
Security
Networking
Storage
Servers
NOC
Data Center
DBA
Enterprise System Management
BI
ERP
Portal
OCIO
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PC Support Ratios Support Per PC for FTE
Support per Employee for FTE
Total Su
per PC
Third ImageSecond LevelService
Desk
Per FTE
100150025018825 percentile
1263200450315Median
247400056758975 percentile
Total Sup
per Emp
Third ImageSecond LevelService
Desk
Per FTE
124150030022525 percentile
1523000438300Median
193400056747575 percentile
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Security personal ratio Number of Security personal in IT as percentage of to
employees:
Source: STKI
Security % IT personalPer FTE
2.2%25 percentile
3.6%Median
5%75 percentile
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Networking active ports ratio Number of active ports divided to total ports:
Source: STKI
Active ports ratioPer FTE
62%25 percentile
67%Median
79%75 percentile
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Networking personal ratio Number of active ports divided to network staff mem
+ data):
Source: STKI
# of active portsPer FTE
50025 percentile
1000Median
180075 percentile
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Usable/Raw storage ratio Net Storage in this research usable for applications:
After Raids
After replication to DRP
Without VTLs
The term Usable storage is tricky since with snapshots application can se
then Raw storage
Slowly (but surely) the net/raw percentage is growing
RatioNET\RAW
25%25 percentile
50%Median
70%75 percentile
Source: ST
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Storage Ratios Number of Raw TB and Usable TB per Storage Staff Member FTE (including
DRP of storage):
The ratios have increased dramatically. This means that storage staff is und
Source: STKI
Usable StorageRAW StoragePer FTE
75T148T25 percentile
128T350TMedian
301T575T75 percentile
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Server Ratios - Windows Number of Windows Servers (logical ) per System member
Result is similar to lasts year
Server is either physical or virtual
This includes SBC\VDI (Citrix\WTS\Jetro) support
For development environments ratios can grow up to 600 servers per FTE
Organizations with 100% identical servers in branches can get ratios up to 1500 servers per
Source: ST
Prod Win ServersAll Win ServersPer FTE
55servers96 servers25 percentile
73 Servers117 ServersMedian
92servers145 Servers75 percentile
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Percent of Production Windows server from all Windo
Percent of prod
servers
Per FTE
50%25 percentile
64%Median
73%75 percentile
Source: STKI
Server is either physical or virtual
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Percent of SBC FTE vs. total FTE system
Percent of SBC FTE from
total System FTE
Per FTE
17%25 percentile
27%Median
38%75 percentile
Source: STKI
Organization with significant SBC (Terminal Server\VD
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How many users are supported by SBC Terminal Server\VDUsers per SBC FTEPer FTE
33325 percentile1271Median
300075 percentile
Source: STKI
Users and not concurrent users
Users might work completely on SBC or partly (just deliver several ap
The heavy SBC users (above 7500 users) will have mini team of 3-4
The rest of the users will have 0.5 to 1 FTE as part of the general syste
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NOC, Operators Ratio* Number of production servers per NOC person:
Organizations will have generally 1 person in the day and 2 people at evening\night (if organization is used to have change
Huge variety of NOC responsibility:
Look only at monitoring screens
Batch operations (both production Control-M, FTP, and infra such as backup)
Change management
Service desk during night
Physical room electricity, cooling
Mostly 7*24 with\without Saturday
In organizations with no NOC the Service Desk will have to look at the monitoring screens
MF AS/400 not included in count
Source: ST
Servers (win, linux, unix)Per FTE
73 servers25 percentile
108 ServersMedian
196 Servers75 percentile
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Datacenter used space- production Net size of Datacenter vs. gross size of Datacenter
When considering that at least 20% of DC room is needed to move and
conclusion that 75% of organization has used all space in their DC!
Source: STK
Percent of DC usedPer FTE
50%25 percentile73%Median
81%75 percentile
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DRP Datacenter space vs. Prod Datacenter s Net size of Datacenter vs. gross size of Datacenter
Source: STKI
Percent of DC usedPer FTE
28%25 percentile41%Median
71%75 percentile
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DBA Ratios Number of open applications (all instances dev, test
counted as 1) supported by DBA (very big variations
developer ratios might be better)
Source: STKI
# of applicationsPer FTE
1725 percentile
25Median
3775 percentile
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DBMS Support Ratios Number of developers (in the Open) supporte
FTE
Source: STKI
# of developersPer FTE
1025 percentile
16Median
2675 percentile
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ADBA vs. DBA ratios What is the ratio of Application DBA from tot
(in the Open):
Source: STKI
ADBA/total DBAPer FTE
33%25 percentile
40%Median
50%75 percentile
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ESM Enterprise System Management) support ra Numbers of servers in Open (Win, Linux, Unix) covered by ESM team (in
CMDB, etc. if implemented)
MF AS/400 not included in server count significant bias. Best metric is
monitored.
Data about not capable ESM teams above 1000 servers per FTE not
# of Servers (all)Per FTE
22725 percentile
412Median
48575 percentile
Sou
I l DW/BI St ffi ti
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Average Israeli ratio: BI/DW is 6% of IT department (compa
abroad source: Computer Economics)
An average of 8 DW/BI employees in Israeli organizations
Insourcing trend continues
But organizations will look for outside help in analytics
Israel DW/BI Staffing ratio
ERP Staffing ratios in Israel
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Average size of Israeli ERP department:
15 employees Clear link between degree of customizations, nature of imp
and size of ERP staff (next slides)
Average ratio ERP staff / ERP users: 1: 52 1:80
Ratio abroad: 1:31 in multiple versions installations, 1:40 for single vinstallation (Source: Computer Economics)
ERP Staffing ratios in Israel
ERP Staffing is (still) an issue
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ERP Staffing is (still) an issue
On average, the ERP staff accounts for 10% of
total IT staff
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Size of ERP department depends o
((20%38%
((20%-10%25%
Source: S
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And on type of use:
37%
50%
13%
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Source: S
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Portal staffing ratioOn average, the Portal staff accounts
for 5.3% of the total IT staff
IT- ? /
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OCIO Staffing RatioAverage size of Israeli OTC department: 3-7
~3 % of IT staff (between 0.5% - 10%!)
Compared to ~7-14.6% in global orgs
OCIO department has doubled in recent year