Steven R Gardner3370 E Joseph Way

Gilbert, AZ 85295Phone: 480-359-5253

Email: steven_gardner@msn.com

OBJECTIVETo work with a well respected organization that can benefit from my impeccable customer service skills, sales talent and my experience in the hospitality industry as well as offer personal and professional growth for myself.

PROFESSIONAL EXPERIENCE

Encompsol - Data Entry March 2003 - Current

Data entry coordinator for company specializing in emergency planning and software packages for emergency responders in the event of an incident.

WageWorks – Customer Service RepresentativeNovember 2015 – February 2016

Client contact for a company that managed employer and employee benefits. Responsible for client retention and customer satisfaction. Exercised discretion and independent judgement with respect to matters of significance. Exhibited leadership and professionalism in all areas of managing international and external

customer requirements. Managed daily client activity to minimize client issues; proactively managed expectations.

DriveTime - Loan AdvisorOctober 2014 – August 2015

Provided suburb customer service to clients who need assistance in regards to their contract obligations. 

Maintained working relationships with customers who are delinquent on personal accounts. Met and exceeded corporate goals and expectations.

Macy’s Department Store – Sales Associate October 2013 – May 2014

Sales Associate Specialist in the Home store. Assist guests in finding products that match their buying needs Complete knowledge of linens, bedding, kitchen appliances and accessories Marketed, prepared displays

Norwegian Cruise Line – Personal Vacation Planner/Guest Services RepresentativeAugust 2012 – June 2013

Consulted, advised, and sold various cruise itineraries. Maintained knowledge of cruise destinations, ports of call, land excursions, onboard ship

entertainment and activities for all sailings in the United States, Europe, Africa, and the Mediterranean.

Carlson Wagonlit Travel - Sr. Travel ConsultantMay 2011 - October 2011

• Corporate travel consultant for a large medical services corporation.

BCD Travel - On-line Services Travel ConsultantJuly 2010 to April 2011

Consulted, advised, scheduled, and arranged, travel itineraries for employees from more than 300 diverse companies, revising and booking the client’s airline tickets, hotel and car reservations, and private transfers for bookings completed through each corporation’s on-line booking tool.

On-call support for clients experiencing difficulties navigating through their corporation’s internet application.

Efficient in four different airline reservation systems with the ability to switch from one to another effortlessly.

TCS Expeditions Guest Services ManagerJune 2000 to March 2009

Lead sales/concierge contact for all clients interested and confirmed on an upscale tour product, by selling product and acknowledging all inquiries, both written and verbal.

Worked closely with non-profit and affinity organizations to assist in achieving their sales goals. Coordinated with local vendors, hotels, airlines, and appropriate conveyance of transportation Assisted in extensive international air itineraries in order to send employees in advance to various

destinations. Maintained complete knowledge of all travel products, including destinations, modes of

transportation and extra services. Excellent organizational skills used to reconcile financial spreadsheets. Managed daily records and bookings in company reservation system. Maintained a database registering all guests and vendors in a companywide accessible system. Produced, updated, and proofed rooming lists, banquet event orders, passport manifests,

alphabetical and chronological lists and tour documentation. Efficient multi-tasking in a fast-paced environment with continuous changes and updates.

Cornerstone Meetings & Incentives Group Travel CoordinatorFebruary 1997 to June 2000

Negotiated with vendors on air block space, meeting space, hotel room rates, and ground transportation as well as planned special events at various venues in order to keep clients within their budgetary parameters.

Consulted with conference attendees on personal travel for pre and post meeting trips.

EDUCATION

• Gilbert High School, Gilbert, AZ• Mesa Community College, Mesa, AZ• Currently attending Grand Canyon University, Phoenix AZ

SKILLS• Apollo, Sabre, WorldSpan, Amadeus, and SeaWeb reservation systems • Microsoft Office Programs• Ten Key

PHILANTHROPIC SERVICES

Instrumental in creating a philanthropic program where money was donated to ANIQUEM, a children’s rehabilitation burn center in Lima, Peru.

Volunteer for Arizona ALS Organization, Royal Rosarian Foundation, and a member of the One More Time Around Again Marching Band.