Stepping Into Internship Program - Position DescriptionThe Australian Network on Disability’s Stepping Into program is a paid internship scheme that matches talented university students with disability with roles in leading Australian businesses.

Position Title

Telecommunications Industry Ombudsman Ltd (TIO) - Inclusion & Intersectionality Intern

Location

Melbourne

Position Duration

Minimum of 152 hours

Position Overview

Position purpose

The Inclusion and Intersectionality Intern will play an integral role contributing to the success of the People & Culture work group by analysing gaps in inclusion and working to address them. This is role is suitable for a person with a deep passion for equality, diversity and inclusion. This is a varied role that will involve supporting the P&C team specifically, and other TIO work groups as needed, with a variety of administration and programmatic tasks and is suitable for a graduate passionate about removing barriers to inclusion in the workplace.

The role requires a solid understanding of the issues affecting Aboriginal and Torres Strait Islander peoples, and the ability to bring those insights into making a workplace culturally safe and inclusive.

Team overview: Who you will work with

The People & Culture team is positioned within the Strategy & Engagement Team at TIO.

P&C is accountable for the development and execution of the People & Culture strategy aligned with the Equality, Diversity & Inclusion (EDI) strategy and to the 3-year organisational strategic plan.

P&C aims to develop, innovate and manage value-added, impact-driven and purposeful people & culture policies, projects and programs.

P&C provides expert consultation, advice, services and solutions in an efficient, customer-focused and inclusive manner; and to provide all our employees with the resources, guidance and tools necessary to meet their needs and to ensure their success.

Level 3, 80 Clarence Street, Sydney NSW 2000 (02) 8270 9200 www.and.org.au

P&C is committed to equality, inclusion and diversity in all aspects of our work and works with our people across the TIO to embed EDI in all we do.

P&C aims to build resilience, capability and equity of our people and of the TIO, while setting the standards and ensuring our work and conduct always aligns to our Values.

Organisation overview: Who we are

The TIO offers an independent and accessible service for resolving complaints about telephone or internet services. The service is free to consumers, and most complaints that come to the TIO are resolved between the consumer and the service provider. To resolve complaints, the TIO uses a wide range of dispute resolution techniques including conciliation and investigation.

The TIO was established in 1993 and legislation requires telecommunications providers to join the scheme. The TIO is not for profit, and independent of the Government, telecommunications companies, and consumers.

The TIO’s purpose is to provide fair, independent and accessible dispute resolution services and improve outcomes for consumers and members.

The TIO provides a respectful and culturally safe workplace for all our employees.

The TIO has five key strategic goals for FY21-23:

Work with members to reduce complaints and improve practices

Leverage the power of our people to strengthen our capability and performance

Create a great consumer and member experience

Expand services with innovative solutions and Technology

Use data and insights to influence policy and shape public debate.

The TIO’s value statement is “Together we DREAM”

That is, together, we:

Dare to be great

Respect and inspire

Evolve and grow

Appreciate and celebrate

Make it easy

Key responsibilities

Smart and relevant research external developments in the field of equality, diversity and inclusion to keep team and other internal stakeholders informed.

Co-creating and co-facilitating/delivering workshops that focus on inclusion in the workplace

Research and propose (and in some cases, help implement) benefits that will create a more inclusive service delivery, work environment and understanding the impact of inclusive teams on the TIO (including mental health, cultural competencies, accessible and inclusive services and policies, and so forth).

Participate in our RAP working group and work with the P&C Team to implement specific actions.

Developing materials for all work groups (specifically designed to speak to the work group’s focus area) with a focus on intersectional EDI.

Writing case studies for internal use about TIO employees who are leading diversity and inclusion best practice or who are from relevant diverse groups.

Managing the Confluence EDI space and keeping it up to date.

This internship will provide a learning and development experience in the following areas:

A clear understanding of equality, diversity and inclusion in a workplace

Building and retaining stronger, inclusive teams in the workforce

Communication, presentation and facilitation skills

Project monitoring skills

This position is required to undertake other duties and project-related work as required and as directed.

Person specification: Who you are

You are deeply passionate about everything related to equality, diversity and inclusion (EDI). You are deeply curious to learn more about EDI. You are committed, mindful, love to work hard, have fun, while dreaming big.

You are self-aware, a team player, approachable and love building relationships and a career in embedding inclusion within an organisation.

Knowledge, skills & experience to be successful

Understanding of (or demonstrated commitment to know more) intersectionality within equality, diversity and inclusion

Demonstrated strength in analytical and problem-solving skills

Demonstrated fabulous communication skills (can include different kinds of communication and not just verbal)

Solid ability and willingness to learn quickly – the various aspects of an organisation such as the TIO

Ability to work independently, exercise discretion and work collaboratively in a dynamic environment

Interpersonal skills, with the ability to work with a broad range of people from a variety of backgrounds and experiences

Natural curiosity with the ability to think laterally and introduce new and Innovative thinking to the position, the work and the P&C function.

Computer skills, including word processing, spreadsheets, and outlook

What will be great if you have (Desirable):

An interest in mental health, cultural competencies, Reconciliation, intersectionality, diversity and inclusion.

An understanding of Equality, Diversity and Inclusion in the workplace

This position will report to the Senior Advisor – EDI and will work closely with all members of the P&C Team.

Qualifications

Be currently undertaking or have recently completed a degree level qualification in a related field, for example gender studies, human rights, cultural studies, political science, business.

The filling of this position is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and [select appropriate jurisdiction/s from: s 27 of the Discrimination Act 1991 (ACT) / s 57 of the Anti Discrimination Act 1996 (NT) / s 105 of the Anti Discrimination Act 1991 (Qld) / s 65 of the Equal Opportunity Act 1984 (SA) / ss 25 and/or 26 of the Anti-Discrimination Act 1998 (Tas) / s 12 of the Equal Opportunity Act 2010 (Vic) and s 8(4) of the Charter of Human Rights and Responsibilities Act 2006 (Vic) / s 51 of the Equal Opportunity Act 1984 (WA)].

Ideal Degree/Discipline

HR, Gender Studies, Cultural Studies or any similar disicplines

Eligibility Requirements

Second last or final year of a relevant undergraduate or postgraduate degree

Permanent residents and Australian citizens only

Identify as having disability

Candidates may be required to undergo a background check security clearance

The position is therefore only open to Aboriginal or Torres Strait Islander applicants.

Apply Here

www.tfaforms.com/420924

Contact the AND Programs Team at applications@and.org.au or 1300 363 645 for further information.

Please be aware that all Stepping Into internships are paid placements. The employing organisation will pay the intern’s pro rata salary for the internship period (including superannuation) at a rate commensurate with the duties performed and abiding by Fair Work standards.