status of open government and transparency
DESCRIPTION
Lecture given at Tel Aviv University by Andrew Krzmarzick, GovLoop Director of Community Engagement, on September 4, 2012. Sponsored by Transparency International-Israel and the Hartog School of Government.TRANSCRIPT
![Page 1: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/1.jpg)
From Open Government to Online Engagement: Lessons Learned
Andrew KrzmarzickGovLoop Director of Community Engagement
![Page 2: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/2.jpg)
Our Time Together
1. Overview of GovLoop
2. Evolution of Open Government
3. Social Media Trends
4. Online Engagement: Lessons Learned
![Page 3: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/3.jpg)
• 14 years raising money and awareness for non-profits, educational institutions and social businesses
• Generated over $100 million through proposals, fundraising and marketing
• Design and deliver presentations on social media, generational diversity, telework, and social learning
• Built first-of-its-kind, government-wide mentors program in the U.S.
• Manage a team of 15 full-time and part-time employees to deploy a comprehensive digital engagement strategy
Andrew KrzmarzickLinkedIn.com/in/
andrewkrzmarzick
@krazykriz
![Page 4: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/4.jpg)
Online community of government colleagues
helping each other to do their jobs better.
Mission: “Connect government to improve government”
![Page 5: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/5.jpg)
JAN 2009:Community
Leaders
JAN 2009:Community
Leaders
JUN 2009:10,000
Members
JUN 2009:10,000
Members
JUN 2008:GovLoop Launched
JUN 2008:GovLoop Launched
Passionate Federal
Employee
Passionate Federal
EmployeeCommitted VolunteersCommitted Volunteers
SEP 2009:20,000
Members
SEP 2009:20,000
Members
Full-Time Team = 4Full-Time Team = 4
Evolution
JUL 2010:Next Gen Gov Event
in DC
JUL 2010:Next Gen Gov Event
in DC
MAR 2011:
Mentors Program
MAR 2011:
Mentors Program
SEP 2011:50,000
Members
SEP 2011:50,000
Members
SEP 2010:40,000
Members
SEP 2010:40,000
Members
20+ Corporate Partners
20+ Corporate Partners
Jul 2012:Next Gen =
600+
Jul 2012:Next Gen =
600+
Team = 14
Team = 14
SEP 2012:60,000
Members
SEP 2012:60,000
Members
Sub-Communities, Podcast, Guides
Sub-Communities, Podcast, Guides
![Page 6: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/6.jpg)
Member OverviewTop 10 Agencies on GovLoop1.Dept. of Defense2.Dept. of Health & Human Services3.Dept. of Agriculture4.Dept. of Veterans Affairs5.Dept. of Homeland Security6.General Services Admin.7.Dept. of Commerce8.Environmental Protection Agency9.Dept. of Transportation10. Dept. of Labor
Total # of Agencies: 37
![Page 7: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/7.jpg)
Vehicles:Vehicles:• Blogs
• Forums
• Groups
• Events
• Guides
• Podcasts
• Webinars
Value:Value:•Share and find best practices
•Get questions answered quickly
•Solve problems faster
•Learn from peers and experts
“Knowledge Network”
![Page 8: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/8.jpg)
“Knowledge Network”
1. Learn from each other online.
![Page 9: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/9.jpg)
“Knowledge Network”
2. Learn from each other in person.
![Page 10: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/10.jpg)
“Knowledge Network”
3. Learn from each other one-on-one.
![Page 11: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/11.jpg)
“Knowledge Network”
4. Learn from experts via webinars.
![Page 12: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/12.jpg)
“Knowledge Network”
5. Learn from experts via podcasts.
![Page 13: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/13.jpg)
“Knowledge Network”
6. Learn from experts / each other via guides.
![Page 14: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/14.jpg)
Partners Partners WithWith:
“Knowledge Network”
7. Teach citizens that government works.
![Page 15: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/15.jpg)
“Knowledge Network”
Questions?
![Page 16: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/16.jpg)
![Page 17: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/17.jpg)
President Obama: Day 1
![Page 18: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/18.jpg)
Historic Change?
"Liberty cannot be preserved without a general knowledge among the people, who have a right and a desire to know.”
"Liberty cannot be preserved without a general knowledge among the people, who have a right and a desire to know.”
![Page 19: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/19.jpg)
President Obama: Day 2
http://www.whitehouse.gov/the_press_office/TransparencyandOpenGovernment
![Page 20: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/20.jpg)
January 21, 2009
http://www.justice.gov/ag/foia-memo-march2009.pdf
“Nondisclosure should never be based on an effort to protect the interest of Government officials at the expense of those they are supposed to serve.”
“All agencies should adopt a presumption in favor of disclosure….”Presume openness; disclose affirmatively; and modernize.
![Page 21: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/21.jpg)
![Page 22: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/22.jpg)
![Page 23: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/23.jpg)
![Page 24: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/24.jpg)
![Page 25: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/25.jpg)
January 2010
![Page 26: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/26.jpg)
January 2010
![Page 27: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/27.jpg)
January 2010
![Page 28: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/28.jpg)
March 2010March 2010
http://www.whitehouse.gov/sites/default/files/omb/assets/memoranda_2010/m10-11.pdf
![Page 29: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/29.jpg)
http://www.whitehouse.gov/sites/default/files/omb/assets/memoranda_2010/m10-11.pdf
300+ to date
![Page 30: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/30.jpg)
September 2011September 2011
http://www.whitehouse.gov/sites/default/files/omb/assets/memoranda_2010/m10-11.pdf
• disclosed more information under the Freedom of Information Act.
• devised ambitious Open Government Plans to increase opportunities for public engagement
• made voluminous information newly available on government websites.
• shined more light on federal spending.
• taken steps to provide more disclosure of sensitive government information.
• used technology in many innovative ways that make information useful to citizens in their everyday lives.
![Page 31: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/31.jpg)
Freedom of Information
http://www.whitehouse.gov/sites/default/files/omb/assets/memoranda_2010/m10-11.pdf
• Agencies made full disclosures—i.e., un-redacted disclosure of all requested information—for nearly 56% of all FOIA requests where responsive records were processed.
• constitutes more than a 6% increase over the previous year from October 2008 through September 2009.
• marks the first increase in full FOIA disclosures in the past ten years.
• Taking partial and full disclosures together, agencies made disclosures in 93-94%% of all processed FOIA requests over the last fiscal year.
![Page 32: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/32.jpg)
Freedom of Information
http://www.whitehouse.gov/sites/default/files/omb/assets/memoranda_2010/m10-11.pdf
• Over the past fiscal year, the ninety-seven agencies subject to the FOIA together invoked FOIA exemptions less than in the previous year. In fact, the invocation of FOIA exemptions dropped by nearly 54,000 over the past year, more than a 10% reduction.
• agencies overall processed more requests than they received this past fiscal year…also increased the number of FOIA requests they processed as compared with last fiscal year
• reduced their backlogs of pending FOIA requests over the past fiscal year. The ninety-seven agencies across the government that are subject to FOIA collectively reduced their backlogs by 10.1%.
![Page 33: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/33.jpg)
Freedom of Information
![Page 34: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/34.jpg)
Digital Government Strategy
http://www.whitehouse.gov/sites/default/files/omb/memoranda/2012/m-12-18.pdf
March 2012March 2012
![Page 35: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/35.jpg)
Digital Government
http://www.whitehouse.gov/sites/default/files/omb/memoranda/2012/m-12-18.pdf
![Page 36: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/36.jpg)
Digital Government
http://www.state.gov/digitalstrategy/
![Page 37: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/37.jpg)
Digital Government
http://www.state.gov/digitalstrategy/
![Page 38: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/38.jpg)
Digital Government
http://www.gsa.gov/portal/content/142785
![Page 39: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/39.jpg)
Digital Government
http://www.howto.gov
![Page 40: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/40.jpg)
Digital Government
http://www.howto.gov
![Page 41: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/41.jpg)
Digital Government
http://www.apps.gov/
![Page 42: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/42.jpg)
Open Innovation: Leading Practices
• compares different plans
• shows information that has never been made public
• Allows vets to access and download information from My HealtheVet into simple text file or PDF
• Gives control without special software
• Enables sharing with health care providers, caregivers, or people you trust.
![Page 43: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/43.jpg)
Open Innovation: Leading Practices
![Page 44: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/44.jpg)
8 Lessons from Open Gov in the U.S.1.Nail down policy first.
2.Remove legal hurdles.
3.Give clear directions and deadlines.
4.Assign agency champions.
5.Provide tools and resources.
6.Hold agencies accountable, report on progress.
7.Use peer pressure via comparison.
8.Highlight leading practices.
![Page 45: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/45.jpg)
Open Government: Global Impact
http://www.opengovpartnership.org/
Sep 2011
![Page 46: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/46.jpg)
http://www.opengovpartnership.org/
• Launched on September 20, 2011, with 8 founding governments (Brazil, Indonesia, Mexico, Norway, Philippines, South Africa, UK, US)
• aims to secure concrete commitments from governments to promote transparency, empower citizens, fight corruption, and harness new technologies to strengthen governance.
• overseen by a steering committee of governments and civil society organizations.Participating countries must:
• embrace a high-level Open Government Declaration; • deliver a country action plan developed with public
consultation; and • commit to independent reporting on their progress.
Open Government: Global Impact
![Page 47: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/47.jpg)
Open Government: Israeli Impact
http://www.opengovpartnership.org/
![Page 48: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/48.jpg)
Open Government: Israeli Impact
http://www.opengovpartnership.org/
![Page 49: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/49.jpg)
Open Government: Global Impact
http://www.opengovpartnership.org/
![Page 50: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/50.jpg)
Open Government: Global Impact
http://www.opengovpartnership.org/
![Page 51: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/51.jpg)
Dec 2010
Open Government: Local Impact
![Page 52: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/52.jpg)
OpenGovernmentInitiative.org/
Open Government: Local Impact
![Page 53: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/53.jpg)
Open Government: Local Impact
![Page 54: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/54.jpg)
5 Mega Trendswith Social Media and Government*
*Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
![Page 55: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/55.jpg)
1. The cry for transparency
“This is a terrible time to be a control freak” – Hillary Clinton, U.S. Secretary of State
•broad recognition that government information belongs to the
people
•technology is enabling a new wave of sharing
•Best practice: U.S. Government Printing Office site o volumes of documents now available at visitor finger tips
*Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
![Page 56: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/56.jpg)
2. Citizen engagement
“The opportunity of social media and government is not economic or technological.
It’s emotional.” — Aneesh Chopra, Former CTO of the U.S. Government
•Challenge.gov rewards citizens with cash prizes for solving
government problems
•Crowd-sourced budgeting processes
•NASA has a range of programs encouraging active participation
in agency project – customize your own NASA project page
*Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
![Page 57: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/57.jpg)
3. Humanizing government
*Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
“Social media is not a second website, it’s a community.”
— Tristram Perry, U.S. State Department
•people are people, brands are building an emotional connection
•citizens are expecting government to do the same
•City of Reno poked fun with YouTube videos, crooked Christmas tree.
•U.S. Embassy, Jakarta = more Facebook fans than all embassies
combined:o Spark discussion and give people a reason to belong.o Customize your information for your audience.o Develop unique, engaging content.o Post regularly.o Set goals and reassess them periodically.
![Page 58: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/58.jpg)
4. Crisis management
*Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
![Page 59: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/59.jpg)
5. Real-time response (and mobile)
*Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
•in private sector, there are many case studies about companies
using social media as an effective tool to solve problems in real-time
•these practices are being adopted by state and city (and federal)
governments.
•with a tweet or text (or an app) — potholes, broken street lights and
other issues are being reported and fixed.
•311-Twitter service in San Franciso, for example, has answered
over 7 million calls and thousands of more requests online.
Why wouldn’t citizens expect national
governments to do the same?
![Page 60: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/60.jpg)
*Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
Leading Practice: Israel Ministry of Foreign Affairs
![Page 61: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/61.jpg)
*Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
Leading Practice: Israel Ministry of Foreign Affairs
![Page 62: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/62.jpg)
*Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
Leading Practice: Israel Ministry of Foreign Affairs
![Page 63: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/63.jpg)
*Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
Leading Practice: Israel Ministry of Foreign Affairs
![Page 64: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/64.jpg)
*Source: http://www.businessesgrow.com/2011/04/04/five-mega-trends-how-social-media-is-transforming-government/ç
Anatomy of a Fantastic Facebook Page
1. Human voice
2. Effective use of photos
3. Relevant, local information
4. Diverse information
5. Blend of fun and serious
6. Frequent posting
7. Open forum
![Page 65: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/65.jpg)
4 Lessons for Open Online Engagement
from
![Page 66: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/66.jpg)
1. Engagement is Not Easy
• It’s REALLY hard, but…• There’s a methodology and rigor
Integration with traditional communication =
key to driving real results
![Page 67: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/67.jpg)
1
2
3
4
5
6
7
8
9
2. Email is Not Dead
![Page 68: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/68.jpg)
Population: 140 millionIt would be bigger than Russia, Ukraine and
Kazakhstan
If Twitter was a country
![Page 69: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/69.jpg)
Population: 1 billion active usersIt would be the world’s 3rd largest country
Bigger than North and South America combined
If Facebook was a country
![Page 70: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/70.jpg)
It Covers ContinentsIt would be an empire: 2.9 Billion users
If Email Was a Country
![Page 71: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/71.jpg)
1
2
3
4
5
6
7
8
9
Anatomy of a “Social” Newsletter
![Page 72: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/72.jpg)
3. Aim for an Integrated Approach
![Page 73: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/73.jpg)
4. You Don’t Have to Do It All
Test => Learn => Iterate
![Page 74: Status of Open Government and Transparency](https://reader036.vdocuments.site/reader036/viewer/2022081414/54b55a424a795979748b49cb/html5/thumbnails/74.jpg)
http://www.slideshare.net/alexgrech/open-government-and-social-media
Recommended Resource