WATER WASTE (CALENDAR YEAR TO DATE) WATER CONSERVATION RESPONSE UNIT

STAT SHEETDecember 26-January 2, 2017

customersPOWER

99.01%experienced no outagescustomers

343 outage incidents13,771 customers affected

WATER45 main leaks 900 service interruptions

99.86%customers experienced no service interruptions

JULY

2014

AUGU

ST 20

14

SEPT

EMBE

R 201

4

15:34

OCTO

BER 2

014

8:21

APRI

L 201

5

8:15

MAY 2

015

9:14

JUNE

2015

8:35

JULY

2015

2:44

AUG

2015

2:02

SEPT

2015

OCT 2

015

NOV 2

015

DEC 2

015

1:540:44 0:25

1:38

MARC

H 20

15

10:06

NOVE

MBER

2014

4:13

DECE

MBER

2014

5:43

FEBR

UARY

2015

5:57

JANU

ARY 2

015

3:29810PE

AK AV

ERAG

E HOL

D TIM

ES

MAR 2

016

MAY 2

016

JUN

2016

JUL 2

016

AUG

2016

SEP 2

016

101

41

66

10,525

3,005

6,302

complaints processed

inspections

letters mailed

YTDthis

week

OCT 2

016

NOV 2

016

APR 2

016

0:11 0:12 0:17 0:16 0:16 0:28 0:59 0:220:10

FEB 2

016

0:19

40:12

39:39

JAN

2016

0:43

40 CUSTOMER SERVICE

customer calls handled

34,500

meters read

96.08%

on time billing

98.60%3.98%

estimated bills

20SE

C O N

DS

This week’s

average

hold time!

STORMWATER CAPTURERAINSTORM: DECEMBER 15-16

1.51 inches of rain in LA944.9 million gallons captured= water supply for 8,781 LA homes for one year

PRECIPITATION SINCE OCTOBER 1 (START OF WATER YEAR)

LA Rain Owens River Basin Snow6.75 inches 148% of average to date

10.2 inches (water content) 101% of average to date

Project: 300B Westmont in San Pedro, on portion of 900,000 square foot rooftop, one of the largest solar rooftop spaces in the country

Online: December 31, 2016

Capacity: 3 MW

Total FiT InstallationsTo-Date: 18.6 MW

SOLAR FEED-IN TARIFF PROGRAM

100 1

7

0

0

8

46

1,203

1

1

1,251

200

300

this week YTD

warnings

fines

total tickets

STORM-RELATED OUTAGESOutage Dates: December 30-January 1

Total Outage Customers: 12,030

Incidents: 102

Customers Restored Within 24 Hours: 12,030 (100%)

POWEROutages99.01% of customers experienced NO OUTAGES during the week of December 26-January 2. For the week, there were 343 outage incidents, affecting 13,771 customers. • Full and partial circuit outages affected customers mostly

in Porter Ranch, Downtown Los Angeles, Vermont Square, Palms and Boyle Heights.

• Transformer outages affected customers mostly in San Pedro, Vermont Square, Porter Ranch, El Sereno and Granada Hills.

Crews Meet Challenge of Storm-Related OutagesThe greater Los Angeles area experienced a wind and rain storm beginning in the early morning hours on December 30 and continuing until the morning of January 1. The storm caused 102 outage incidents in the LADWP service area, resulting in loss of power to 12,030 customers. Crews worked as safely and as quickly as possible, restoring power to 100 percent of impacted customers within 24 hours.

Solar Feed-in Tariff Project Goes OnlineAn LADWP Solar Feed-in Tariff project known as 300B Westmont, on a portion of a 900,000-square-foot rooftop in San Pedro, went online December 31, 2016, with capacity of 3MW. The rooftop is one of the largest in the country to be equipped with a solar panel system. Total LADWP FiT installations to-date are now at 18.6 MW. Another portion of the same rooftop has been set aside for project 300A, which is not yet in service.

New LADWP Bill of Rights UnveiledMayor Garcetti and LADWP announced the first-ever LADWP Customer Bill of Rights at a press conference on January 3 that included LADWP General Manager David Wright and Mel Levine, President of the Board of Water and Power Commissioners. The landmark document is designed to reinforce LADWP’s commitment to customer service by formalizing service standards for the utility while promising safe, sustainable and reliable water and power service to all LADWP customers. The Customer Bill of Rights makes four core commitments to LADWP customers: timely, clear and consistent customer service; reliable, safe and sustainable power; reliable and high-quality water; and a collaborative approach to implementing customer programs like rebates and incentives. The Customer Bill of Rights includes language that holds LADWP accountable if the utility fails to deliver timely service.

WATERService Interruptions99.86% of customers experienced NO SERVICE INTERRUPTIONSFor the week, there were 45 main leaks and 900 service interruptions.

The Water Conservation Response Unit• Handled 101 complaints, 10,525 so far in 2016• Mailed 66 informational letters, 6,302 so far in 2016• Conducted 41 inspections, 3,005 so far in 2016• 7 warning tickets, 1,203 YTD• 1 $100 fine, 46 YTD • 0 $200 fines, 1 YTD• 0 $300 fines, 1 YTD• 8 total tickets, 1,251 YTD

Recent Stormwater Capture Benefits Angelenos LADWP was able to capture 944.9 million gallons of water during the recent rain storm of December 15-16, which dropped 1.51 inches of rain in the area. This is enough water to supply 8,781 homes for one year.

Precipitation Numbers Above Average For LA, Owens ValleyRecent rainfall in Los Angeles as well as snowfall in the Owens River Basin brought welcome news to drought-plagued areas since the start of the water year on October 1. LA has received 6.75 inches of rain, which is 148 percent more than average. In the Owens Valley area, 10.2 inches of snow (water content) fell in that same period, which is 101 percent of average.

CUSTOMER SERVICE• Customer call wait times averaged 20 seconds for the

reporting period of December 26-January 2, 2016. • Customer call wait times have remained below the

3 minute goal for one year and twenty-four weeks (since July 20-26, 2015).

STAT SHEET