Start Your CareerChisnupong Sakulrangsun, 2015

What will you be . . .In the next 5 year?

Where are you? Where do you want to go?

How to get there with what you

have?

I.T. Service Business Overview

Design PhaseDesign

ImplementOperate

Improve

Business Service

AssessmentAsset and Resource

AssessmentValue / Mission

Statement SetupService Strategy

DesignService Solution

DesignPurchase Order

Design Phase

Architecture BlueprintsHardware

ImplementationSoftware

ImplementationAs Build Document

Acceptance TestTransition To

Support

Implementation Phase

Service OperationOperation

ManagementPreventive

MaintenanceCorrective

MaintenanceService Operation

MonitoringService Operation

Report

Operation Phase

Measurement

DesignGather DataProcess DataAnalyze Data

Present and Use InformationImplement

Improvement

Improvement Phase

I.T. Service Business Overview

Business Service

AssessmentAsset and Resource

AssessmentValue / Mission

Statement SetupService Strategy

DesignService Solution

DesignPurchase Order

Design Phase

Design

Project Owner (Investor)

Business Manager (Business Strategy)

Business Analyst

Presale Consultant / Enterprise Architect

Sales Account Manager

I.T. Service Business Overview

Architecture BlueprintsHardware

ImplementationSoftware

ImplementationAs Build Document

Acceptance TestTransition To

Support

Implementation Phase

Implement Infrastructure/Project Manager

System/Network Engineer

Data Storage Engineer/Application Infrastructure

Database Administrator/I.T. Security Engineer

Software Developer/Programmer

Customer Solution Inspector

I.T. Service Business Overview

Change Admin/Manager

System Operator/Admin

Service Desk/Help Desk

Service Delivery/Operation Manager

Operate

Service Engineer (Tier2)

Incident Admin/Manager

Technical Specialist (Tier 3)

Other ITIL Related Positions

Service Operation

Operation Management

Preventive Maintenance

Corrective Maintenance

Service Operation Monitoring

Service Operation Report

Operation Phase

I.T. Service Business Overview

Process Architect

Operation Audit

Continual Service Improvement Manager

Process Owner

I.T. Business/Service Consult

Measurement

DesignGather DataProcess DataAnalyze Data

Present and Use InformationImplement

Improvement

Improvement Phase

Improve

I.T. Service Business Overview

Where do you place a freshly graduated studentinto this life-cycle?

9

System• System Engineer/Admin• Networking Engineer/Admin• Data Storage Engineer/Admin• System Management Tool Admin• System/Solution Architect

Management• Project Coordinator• Infrastructure Project Manager• Service Portfolio Manager• Delivery Manager

Software• Database Administrator• Middleware/Web Server Admin• Application/Web Programmer• Software Architect

Roughly 13 Job

positions

Implementation Phase Jobs

I.T. Position in Business Life-cycle

10

ITIL roles – Service Strategy [6]

• Business Relationship Manager• Demand Manager• Financial Manager• IT Steering Group (ISG)• Service Portfolio Manager• Service Strategy Manager

ITIL roles – Service Design [14]

• Application Analyst• Availability Manager• Capacity Manager• Compliance Manager• Enterprise Architect• Information Security Management• IT Service Continuity Manager• Risk Manager• Service Catalogue Manager• Service Design Manager• Service Level Manager• Service Owner• Supplier Manager• Technical Analyst

ITIL roles – Service Transition [7]

• Application Developer• Changer Manager• Configuration Manager• Knowledge Manager• Project Manager• Release Manager• Test Manager

ITIL roles – Service Operation [8]

• 1st Level Support• 2nd Level Support• 3rd Level Support• Access Manager• Facilities Manager• Incident Manager• IT Operations Manager• IT Operator• Major Incident Team• Problem Manager• Service Request Fulfilment Group

ITIL roles – Continual Service Improvement [3]

• CSI Manager• Process Architect• Process Owner

Roughly 38 Job

positions!Source: Wikipedia

I.T. Position in Business Life-cycleOperation Phase Jobs

11

ITIL roles – Service Strategy [6]

• Business Relationship Manager• Demand Manager• Financial Manager• IT Steering Group (ISG)• Service Portfolio Manager• Service Strategy Manager

ITIL roles – Service Design [14]

• Application Analyst• Availability Manager• Capacity Manager• Compliance Manager• Enterprise Architect• Information Security Management• IT Service Continuity Manager• Risk Manager• Service Catalogue Manager• Service Design Manager• Service Level Manager• Service Owner• Supplier Manager• Technical Analyst

ITIL roles – Service Transition [7]

• Application Developer• Changer Manager• Configuration Manager• Knowledge Manager• Project Manager• Release Manager• Test Manager

ITIL roles – Service Operation [8]

• 1st Level Support• 2nd Level Support• 3rd Level Support• Access Manager• Facilities Manager• Incident Manager• IT Operations Manager• IT Operator• Major Incident Team• Problem Manager• Service Request Fulfilment Group

ITIL roles – Continual Service Improvement [3]

• CSI Manager• Process Architect• Process Owner

Source: Wikipedia

I.T. Position in Business Life-cycle

System• System Engineer/Admin• Networking Engineer/Admin• Data Storage Engineer/Admin• System Management Tool Admin• System/Solution Architect

Software• Database Administrator• Middleware/Web Server Admin• Application/Web Programmer• Software Architect

Management• Project Coordinator• Infrastructure Project Manager• Service Portfolio Manager• Delivery Manager

Roughly 51 Job positions!

I.T. Service Business Overview

Now you know Where you are,

How about Where are you going?

13

1. Design 3. Operate 4. Improve

System Integrator

Software Developer

Managed Service

Consulting

Free Presale Consult Small MA Contract

General I.T. Service Business Category

2. Implement

I.T. Service Business OverviewProject Owner (Investor)

Business Manager (Business Strategy)

Business Analyst

Presale Consultant / Enterprise Architect

Sales Account Manager

Infrastructure/Project Manager

System/Network Engineer

Data Storage Engineer /Application Infrastructure

Database Administrator/I.T. Security Engineer

Software Developer/Programmer

Customer Solution InspectorService Delivery/Operation Manager

System Operator/Admin

Service Desk/Help Desk

Incident Admin/Manager

Change Admin/Manager

Service Engineer (Tier2)

Technical Specialist (Tier 3)

Other ITIL Related Positions

Service Operation Auditor

Process Architect/Owner

I.T. Business/Service Consult

Continual Service Improvement Manager

What will you be . . .In the next 5 year?Career or Mission?G o o d Lu c k