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Achieving Retention Results at Paul Smith’s College with Starfish Retention Solutions and the

College Student Inventory™

July 2012

Welcome

Starfish & Noel‐LevitzPowerful Information. Simply Integrated.

Presentation to:

Noel‐Levitz Community

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What is Starfish?

We are…  • A Student Success Company

We believe…• The campus community engaged with a student will lead to that student’s success.

We help academic institutions…• Identify which students are at risk now

• Connect students to their success network

• Simplify student planning, case management & tracking

• Optimize program delivery through better data

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“I made a difference for that one.”

Foundation of Student Success Platform

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Address Problems Before It’s Too Late

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• Manually flag based on observations.  Progress surveys, on‐demand, instructor tools

• Automatically flag based on system data.  LMS, SIS, student survey systems

• Keep track through resolution.  Communicate, report, close the loop

Early Warning & Student Tracking System

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Advisor View of Student Folder

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Drive Engagement

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• Personalize your success network.  People, offices, and services available to help

• Schedule meetings online.  Individual and group.  2‐way sync with Microsoft® Outlook®

• Track progress.  Plans, milestones, referrals, notes, history of appointments

Educational Support Networking System

The Starfish Community

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Example Goals, Metrics & Outcomes

Institution Type Goal & Metric Outcome

Four‐Year Private College

Persistence.  Metric: Sophomore‐to‐juniorretention rates from current five‐year average of 62%.  

The 2010 cohort had a 12%increase in retention over the previous five‐year average.

Four‐Year Public University Online Program

Persistence.Metric: Online students who are not participating in courses.

More than 26,000 flags for inactivity raised. 53% of students logged back in within 4 days of receiving a message from Starfish.

Four‐Year PublicUniversity

Instructor and student buy‐in.  Metric: End user qualitative feedback from online questionnaires and focus groups.

Faculty indicated satisfaction with ease of use and effectiveness, with 100% noting they would use it again.

Two‐Year Community College

Instructor and student buy‐in.  Metric: Instructor adoption and participation based on response rates to Starfish progress surveys.

70% of instructors surveyed responded within 8 days, raising more than 1,060 flags.

Extend Your Investment with Noel‐Levitz

• What.  We enable you to combine the student motivation and receptivity 

data from Noel‐Levitz with the Starfish tracking and case management system.

• Why.  As a result, you have a seamless approach to identifying at‐risk and 

receptive students, understanding their needs and then prioritizing and managing student interventions.

• Value.  You are giving your advisors and first year experience instructors or success coaches  real‐time, convenient access to valuable Noel‐Levitz data within the context of working directly with an at‐risk student throughout the term, helping them be better informed, more effective, and more efficient.

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• College Student Inventory• Mid‐Year Student Assessment

• Student Retention Predictor• Second‐Year Student Assessment

How the Integration Works

• At‐Risk Students:  Raise flags when issues are identified in Noel‐Levitz data sets.

• All Students: Provide a direct link from the Starfish student folder out to the student specific CSI report (PDF).

• Data is read by Starfish and flags are raised automatically.

• Zipped file of the PDF reports are imported into Starfish, displayed on the right student folders, and available to users with the correct permissions.

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Noel‐Levitz on the Starfish Student Folder

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To learn more about Starfish, we invite you to connect with us.

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Learn More

Conference Noel‐Levitz Conference July 24‐26, 2012

Web www.starfishsolutions.com

Webinars www.starfishsolutions.com/webinars

Twitter @Starfish360

Phone 703.260.1186

Beyond Retention:

Student Success with Starfish and Noel Levitz

Loralyn Taylor, Ph.D.

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High First Generation, High Pell, High Risk

Retention Rate

First Time Freshmen Fall-to-Fall Retention

Freshman to Soph

All Fresh: 60-65%

Bachelors: 64-65%

Associates: 50-60%

Soph to Junior

All Soph: 60-63%

Bachelors: 70-73%

Associates: 35-50%

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Summary Report

Retention Office

Accommodative Services

TRiO Advisor

ARP Advocate

Faculty Advisor

HEOP Advisor

Program Coordinators

Instructors

Academic Support

Student Life

Deans

Student

Student Development

Health Services

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Retention Office

Accommodative Services TRiO Advisor

ARP Advocate

Faculty Advisor

HEOP Advisor

Program Coordinators

Instructors

Academic Support

Student Life

Deans

Student

Student Development

Health Services

Early Warning & Student Tracking System

•Manual flags or flag surveys.

•Automatic flags – based on system data

•Automatic communication – appropriate personnel and/ or

student

•Close the loop – Results of intervention to flag

raiser

Educational Support Networking System

•My Success Network– Personalized for each student

•Service catalog– Campus support resources

•Online scheduling

•Appointment confirmation by email.

•Documentation of contact with students

– private and shared notes.

STARFISH

Accommodative Services

TRiO Advisor

ARP Advocate

Faculty Advisor

HEOP Advisor

Program Coordinators

Instructors

Academic Support

Student Life

Deans

Student

Student Development

Health Services

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Information Management

Three types of Flags– Informational

• Notify about concern

– Action• Student in need of intervention

– Urgent• Critical action needed

• Student in danger of suspension

Informational Flags

Low Grades

Attendance Concern

Missing Work

Social/Personal Concern

No Show in Class

Behavioral Issues

Academic Probation

Transitional Program

High Academic Risk

CSI Risk Factors

Registrar’s Office Hold

Financial Aid Hold

Student Accounts Hold

Health Services Hold

Did Not Pre-register

Action Flags

3 Flag Warning—Support Action

6 Flag Warning—Advisor and Support Action

Student Development—Private

Health Concern—Private

Missed Required Tutoring

Urgent Flags

Suspension for Non-payment

Academic Recovery Program Suspension Warning

Health Services Suspension Warning

Financial Aid Loss of Funding

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Dear STUDENT FIRST NAME:

Your instructor in CLASS NAME has reported that they are concerned about your grades on assignments and/or tests

We are concerned about your success!

Paul Smith’s has a number of student support services designed to help you on your path to graduation. These can be accessed through your home page in Starfish in the My Success Network channel on the bottom left of the screen or through the Success Network link at the top of the page.

Please take advantage of our student support resources.

The Academic Success Center has a number of resources including individual and group tutoring, supplemental instruction, and the Writing Center. Appointments can be made with Renee Marleau, the Tutor Coordinator, through Starfish.

Sincerely,

Virginia McAleese, Associate ProfessorDirector of the Academic Success Center

Feedback to FacultyFeedback has been provided for the Low Grades flag which you raised

on STUDENT NAME.

Flag Details

Student: STUDENT NAMEFlag Name: Low Grades Category: AcademicRaised On: 9/14/2010 Cleared On: 9/20/2010

Feedback From: Monica Buriello

Feedback: The student will be speaking to his professor, attending the SI, and getting tutoring. His tutoring was just assigned for Dendrology. We have a follow-up meeting planned for next week. If you would like to discuss this in more detail please contact me.

Identification of High Risk Students

• Pre-Enrollment– College Student Inventory (CSI)

– High Risk characteristics– First generation, Pell, HS GPA, minority

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Identification of At-Risk Students

• During semester– Become at-risk

– Behaviors—attendance, studying, homework

– Early Alert, Midterm grades, continuous reporting

• Pre-Semester– Probation

– Large gpa drops

Our customized CSI Risk Factor Score

• Scored High Risk =1 or not =0 • Study habits

• Self-reported college prep

• Dropout proneness

• Predicted academic difficulty

• Educational stress

• Academic stress

CSI Risk Factor Score

• Score 5 or 6• High Risk

• Raise CSI Risk Factor Flag• Counts toward 3 Flag Warning

• Pre-enrollment outreach• Voluntary Mentoring Program

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College Student Inventory

• Summary Observations & Receptivity Report– snapshot of CSI results

– Quick identification of high risk students

Early Alert Survey

• 4th week– Automated faculty survey

–Low grades,

–Missing work

–Attendance Concern,

–Social/Personal concerns

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Early Alert Survey

Early Alert Survey Results

2010 2011

Spring Fall Spring Fall

Sections Reporting 92% 98% 96% 84%

Completion Time 1.8 1.4 2.25 1.7

# Flags Raised 614 789 700 810

# Students Flagged 291 380 342 387

% Students Flagged 35% 38% 37% 36%

Top Five:  Most Concentrated Departments (by number flagged)

DepartmentFlagged Students

Total Students

% Students

MAT 80 381 20

FOR 69 297 23

ENG 60 332 18

BIO 58 283 20

CHM 50 177 28

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Top Five:  Most Concentrated Sections (by number flagged)

Section IDFlagged Students Total Students

% Students

BIO 101.LEC.01 52 191 27

FOR 110.LEC.01 31 84 36

CHM 141.LEC.01 18 113 15

CHM 141.LEC.02 16 69 23

FOR 110.LEC. 02 16 69 23

Key Performance Indicators• Pre-Enrollment Identification

– Do we identify high risk students?

– How accurate are we?

High and Low Risk Students identified by CSI Risk Factors

Low RiskHigh Risk % Change

Average GPA 2.74 1.60 -42%

Probation 14% 39% 179%

Withdraws 3% 11% 267%

% in Good Standing 79% 40% -49%

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5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

Prior Three-yearAverage

2010 2011

% o

f g

rad

es e

arn

ed

Final Grade Distribution First Time Students

A

B

C

D

F

0%

10%

20%

30%

40%

50%

60%

70%

80%

Prior 3 yr ave 2010 2011

First Semester GPA >2.0

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0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

Prior Three-yearAverage

2010 2011

% Students with min 1 D or F grade

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

Prior 3 year ave 2008 2009

% Students Earning Associates

Assoc Seeking Graduating in 2 Years

Increase in Net Student Revenue due to Increased Overall Retention RateIncreased retention Additional Students Net Student Tuition

Spring 2010 to Fall 4.40% 36 360,000.00 

Fall 2010 to Spring 0.80% 39 390,000.00 

Spring 2011 to Fall 3.60% 59 590,000.00 

Fall 2011 to Spring 2.00% 70 700,000.00 

Grand Total $2,040,000.00 

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We’re here to support your student success initiatives!

For More Information, Contact:Beth Richter

Associate Vice PresidentNoel-Levitz

Beth-richter@noellevitz.com800-876-1117, ext. 8785