marketing and research services team ruffalo noel levitz€¦ · marketing and research services...
TRANSCRIPT
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High School Seniors on College Choice during COVID-19
Marketing and Research Services TeamRuffalo Noel Levitz
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Over two-thirds of 2020 college-bound seniors who took this
survey said that COVID-19 has already or may influence their
college plans
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• Partnered with Dynata to hear the voices of more than 500 prospective incoming freshmen
• Open April 7 – 8th
• Respondents had to be seniors in high schools who wanted to attend or are considering attending college in 2020 or 2021
• If in 2021, their decision to attend in 2021 had to be related to COVID-19
• If unsure if attending college in next two years, their uncertainty had to be related to COVID-19
Methodology
531 high school seniors
10 minute, online survey
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Current College Plans
7%
14%
14%
17%
48%
Undecided on whether to attendcollege in next two years because of
COVID-19
Plan to attend college in 2020 and stillin the process of selecting a college
Plan to attend college but unsure if in2020 or 2021
Plan to attend college in 2021 becauseof COVID-19
Plan to attend college in 2020 andhave selected a college
0% 10% 20% 30% 40% 50%
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• One quarter of respondents attending college in 2020 are still considering which college to attend
• 82% of those students who do know which college they are attending have formally committed
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Anticipated Institution Type
Public, 4-year or above, 58%
Private not-for-profit, 4-year or
above, 20%
Private for-profit, 4-year or above,
2%
Public, 2-year, 20%
Private for-profit, less-than 2-year,
0%
N = 225
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Concerns
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Key Finding: Students worry they will not have a traditional college experience—orientation, forming new friendships, activities
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22%27% 25% 28% 24%
31%41%
29%
33%29% 33% 31% 36%
37%31%
41%
45% 43% 42% 41% 40%31% 29% 30%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Opportunity tohave a
traditional newstudent
experience
Affordingcollege
Lack ofopportunities
for co-curricularactivities
Having to takecourses online
Increasedlikelihood ofcontracting
Covid-19
Finding a senseof community at
college
Living awayfrom home
Capabilities ofthe college
health center
How has the Covid-19 pandemic impacted your concerns, if at all, about attending college?
No concern A little more concerned A lot more concerned
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0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Opportunity tohave a
traditional newstudent
experience (e.g.activities,
orientation)
Increasedlikelihood ofcontracting
Covid-19
Lack ofopportunities
for co-curricular
activities (e.g.athletics, clubs)
Capabilities ofthe college
health center
Finding a senseof community
at college
Affordingcollege (e.g.
tuition)
Having to takecourses online
Living awayfrom home
Concerns by Institution Type
4 Year Public 4 Year Private 2 Year Public
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Financial concerns have a larger impact than distance from home
35%
57%
39%
52%
71%
24%
36% 38%
20%
48%
0%
10%
20%
30%
40%
50%
60%
70%
80%
I know which college Iwill attend in 2020
I do not know where Iplan to attend college in
2020
I plan to attend collegein 2021 because of
COVID-19
I plan to attend college,but unsure if in 2020 or
2021
Undecided on attendingcollege because of
COVID-19
Concerns by Attendance Plans
A lot more concerned about "Affording college" A lot more concerned about "Living away from home"
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• “I assumed I was going to get to meet new people and make friends. I was wrong. I thought orientation would be exciting. I don’t get to be housed in the dorms either this time.”
• “I have to find even more scholarships to cover the costs because I cannot work to save money up yet.”
Comments
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Attractions and Detractions
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More Appealing• Affordability including tuition, aid, flexibility• Communication and handling of COVID-19
changes and adjustments• Closer to home options
Less Appealing• A location in a major city
Mixed: Online or Starting Online first semester option
Key Finding: College Characteristics that are More or Less Appealing
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53%47% 43% 44% 40% 37%
31%25%
29%32% 37% 38%
27% 30% 40%
39%
18% 21% 20% 18%
33% 33% 29%36%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Affordabletuition
College'shandling of
Covid-19
A locationclose to my
home
Your financialaid package
Option to startthe first termonline, thentransition to
campus
Online courseoptions
Option not tolive in
residence halls
A location in amajor city
Do the following characteristics or offerings make a college more or less attractive because of the Covid-19 pandemic?
More attractive Covid-19 has not impacted my perception Less attractive
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36%29%
37%48% 50%
28%33%
35%
32%19%
36% 38%28%
19%31%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
I plan to attend collegein 2020 and know which
college I will attend
I plan to attend collegein 2020 but unsure of
where
I plan to attend collegein 2021
I plan to attend college,but I am unsure if it will
be in 2020 or 2021
I am undecided onwhether I will attend
college in the next twoyears
Do the following characteristics or offerings make a college more or less attractive because of the Covid-19 pandemic? “Online Course
Options”
More attractive Covid-19 has not impacted my perception Less attractive
Online courses appeal to uncertain seniors (considering deferral or starting online)
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0%
10%
20%
30%
40%
50%
60%
70%
Affordabletuition
College'shandling of
Covid-19
Your financialaid package
A location closeto my home
Option not tolive in
residence halls
Online courseoptions
Option to startthe first termonline, thentransition to
campus
A location in amajor city
More Attractive by School Type
4 Year Public 4 Year Private 2 Year Public
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Since the Covid-19 pandemic, has any college or university changed the
scholarship or financial aid package they originally
offered you? 29% said Yes
Key finding: Colleges already listening &
acting
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• “Greater flexibility, understanding, and communication among students.”
• “Option to take a gap year, but still have the acceptance we got this year.”
• “Increased financial aid for those affected by job loss due to COVID-19.”
Attractiveness Comments
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What do students want to see more of
from colleges?
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Key Finding: More than half, 53% of seniors, would like more technological
resources and 49% would like more online course options
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60%57%
53%49%
47%43%
5%
0%
10%
20%
30%
40%
50%
60%
70%
More financialassistance
Morecommunication
and updates
Availability oftechnologyresources
More onlinecourse options
Postponementof student's
decisiondeadlines
Postponementof course
registrationdeadlines
Other
What would you like to see from a college in response to the Covid-19 pandemic?
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0%
10%
20%
30%
40%
50%
60%
70%
80%
Morecommunication
and updates
More financialassistance
Availability oftechnologyresources(access tocomputer,
internet, etc.)
Postponementof student's
decisiondeadlines
Postponementof course
registrationdeadlines
More onlinecourse options
Other (specify)
Response Preference by Institution Type
4 Year Public 4 Year Private 2 Year Public
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2424
Key finding: Virtual Tours and Events Critical
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49%47%
42%40%
38% 38% 37% 37% 36%
30%
0%
10%
20%
30%
40%
50%
60%
As colleges navigate current government restrictions, what would you like to see offered to new students?
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0%
10%
20%
30%
40%
50%
60%
70%
Potential Offers by Institution Type
4 Year Public 4 Year Private 2 Year Public
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College plans
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Selected Where Attending College
N=257
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50%
32%
13%
3% 1%0%
10%
20%
30%
40%
50%
60%
Extremelycommitted
Very committed Moderatelycommitted
Slightly committed Not at all committed
To what extent are you committed to your college choice?
82% of those who have selected a college are extremely or very committed to that choice
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Key Findings
More than one quarter (28%) of those who know where they are attending said that COVID-19 had changed their college choice.
Of those, more students will attend two-year publics and fewer students will be found at private four-year schools Fall 2020.
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58%
20% 20%
2%
57%
39%
0%4%
0%
10%
20%
30%
40%
50%
60%
70%
Public, 4-year or above Private not-for-profit, 4-year or above
Public, 2-year Private for-profit, 4-yearor above
Type of College you are Attending in 2020
Attending Choice Prior to COVID-19
N=28
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Unsure of College Choice or College Plans
N=274
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Finding: students worry they will not traditional college experience—orientation, friendships,
activities
Key Findings:
Because of COVID-19 those who are still unsure of their college or college plans are considering… More affordable schools
and Colleges closer to home Colleges that offer more
online course options
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Students with unsure plans who indicated Covid-19 has had an impact on your college plans explain they are looking at more affordable colleges and colleges closer to home because of Covid-19
87%
79%
62%
47%42%
25%
14%11%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Moreaffordable
colleges
Colleges closerto home
Colleges thatoffer more
onlinecoursework
Not attendingcollege in
2020
Two yearcolleges
instead of afour year
college
Deferring yourenrollment
Not attendingcollege ever
Other
Has Covid-19 caused you to consider....?
N=150
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47% Yes37% Unsure 12% No longer current first choice
Public 4-year
Private 4-year
Public 2-year
For-profit 4 year Other
Changes in college choiceWhich college was your first choice just before covid-19
Is this college still your first choice?
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Four year publics may lose a little; Community Colleges may gain
Right now those considering change
47%
26% 23%
1% 2%
58%
27%
14%
1% 1%0%
10%
20%
30%
40%
50%
60%
70%
Public, 4-year orabove
Private not-for-profit, 4-year or
above
Public, 2-year Private for-profit,4-year or above
Other
Type of college by first choice if changed or and choice prior to Covid-19
Current College Choice Choice Prior to Covid-10
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18%
29% 29%
18%
6%
0%
5%
10%
15%
20%
25%
30%
35%
Extremelycommitted
Verycommitted
Moderatelycommitted
Slightlycommitted
Not at allcommitted
Unsure Plans: To what extent are you committed to your current college choice?
Less than half of students with unsure plans are very or extremely committed to any one college
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Distance from Home
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Key findings: Do not dismiss students who live further away
.
53% of those unsure of plans say they are looking at colleges 50 miles or further
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40
35%
18% 17%
25%
5%
25%
13% 13%
40%
10%
19%
14%
24%
32%
0%
24% 24%
21%
18%
1%0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
1 to 25 miles 25 to 50 miles 50 to 100 miles More than 100 miles Other/online
How far from home is the college you are attending or how far from home are you willing to travel for college?
College Decided I plan to attend college in 2020 but unsure of whereI plan to attend college in 2021 Unsure of when, or if, attending
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Communication
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Email and telephone most desired communication medium
Students who are sure, as well as those unsure of where they want to attend college both report email as their most preferred method of communication.
Students who are sure prefer phone calls, where as students who have decided prefer text
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58%47% 42%
35%28% 23% 23% 21% 20%
3%9% 9%
17%
40%
19%
37%
17%
35%
0%
20%
40%
60%
80%
100%
Email Textmessaging
Phone Instagram Other Website chat Twitter Videomessages
How, and how often, would you like to receive communication updates from your college?
Frequently Every once in a while Rarely Never
Those who know which college they are attending prefer to be contacted frequently through email and text messaging
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Those with unclear plans would like to be contacted via email
62%
47%
39%
23%
16%13%
10% 9%5%
0%
10%
20%
30%
40%
50%
60%
70%
Email Phone Text Instagram Videomessaging
Website chat Facebook Twitter Other
How would you like to receive communications from potential college or universities?
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In their own words
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Financial assistance, flexibility, safetyIs there anything colleges or universities can do now to help you make a decision during the Covid-19 pandemic? Open-end, themes:
• Financial assistance (decrease tuition, increase financial aid, lower housing)
• Flexibility on decisions (enrollment, application)
• Safety (more broadly, increase space)
• Online education (move courses online, increase online offerings)
• Increase communication (from financial aid, on what makes their campus different, safety protocols, etc.)
• Make decisions for fall (moving online, housing, etc.)
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Recommendations
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• Flexibility: where possible offer more aid; flexible deadlines and/or Payment programs; Strengthen the tuition cost value proposition especially outcomes student’s program of interest
• COVID-19: communicate regularlyabout COVID-19 changes, let them know they will be the first to know
• Engage all students: Distance is relative. Though students may be concerned about living away from home and report looking for college closer to home, more that 50% of those unsure are looking at schools more than 50 miles away. How can you make your school feel like home?
So what more can colleges do?
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• Your campus and prospective students are unique. Nothing can beat the feelings and connections made on campus, but bring that sense of belonging and uniqueness to students through virtual events and campus tours.
• Be more deliberate about relationship building. Plan ways to connect new students with each other and with peers and faculty.
Highlight uniqueness
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Speak to concerns and new priorities
• Raise the visibility of online offerings. Speak to the quality and breath of courses and programs.
• Promote online courses and programs as an alternative to deferral.
• Look at strategies which emphasize local recruitment markets in a new way. Local students who had previously intended to attend campuses further away may now be more interested.
• Communicate the benefits of your campus setting– Urban campuses have heavier burden to prove they can be safe– Suburban/rural campuses may be more attractive
• Hear the voices of your prospect students.
Pivot to meet the needs of rising seniors
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Contact UsFor questions or to conduct your own college
bound senior survey, please reach out to us today:[email protected]