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Hope Agora 2013 The Hague, 12 June Standardized Processes to Improve Patient Safety in Austrian Hospitals

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Page 1: Standardized Processes to Patient Safety in Austrian Hospitals · Patient Pathway • OP – Checklist • Clinical Guidelines Standardized Processes in Patient Pathway (2) Measurements

Hope  Agora 2013The Hague, 12 June

Standardized Processes to Improve Patient Safety in Austrian Hospitals

Page 2: Standardized Processes to Patient Safety in Austrian Hospitals · Patient Pathway • OP – Checklist • Clinical Guidelines Standardized Processes in Patient Pathway (2) Measurements

Agenda • General Information about 

the Austrian Health Care System

• Elements to Support Patient Safety

• Standardized Processes in Patient Pathway

• Measurements• The National Strategy for 

Patient Safety

Page 3: Standardized Processes to Patient Safety in Austrian Hospitals · Patient Pathway • OP – Checklist • Clinical Guidelines Standardized Processes in Patient Pathway (2) Measurements

Austria

Area:          84,000 km2

Population:  8.42 million 

Hospitals :                                   273 / 64.417 Beds

is a federal republicwith 9 federal states (Bundesländer)

Page 4: Standardized Processes to Patient Safety in Austrian Hospitals · Patient Pathway • OP – Checklist • Clinical Guidelines Standardized Processes in Patient Pathway (2) Measurements

Access to Hospital 

Page 5: Standardized Processes to Patient Safety in Austrian Hospitals · Patient Pathway • OP – Checklist • Clinical Guidelines Standardized Processes in Patient Pathway (2) Measurements

Elements to Support Patient Safety

• Risk Management

• Complaints  Management 

• Process Management

• IT Tools

Page 6: Standardized Processes to Patient Safety in Austrian Hospitals · Patient Pathway • OP – Checklist • Clinical Guidelines Standardized Processes in Patient Pathway (2) Measurements

Elements to Support Patient Safety (2)

• Quality indicators

• Hygiene data  

• Certification  

• Education in RM, PcM, Complaints MM, QM, etc.

Page 7: Standardized Processes to Patient Safety in Austrian Hospitals · Patient Pathway • OP – Checklist • Clinical Guidelines Standardized Processes in Patient Pathway (2) Measurements

• Patient Identification

Old: Administrative info  New: Clinical info 

Standardized Processes in Patient Pathway

Page 8: Standardized Processes to Patient Safety in Austrian Hospitals · Patient Pathway • OP – Checklist • Clinical Guidelines Standardized Processes in Patient Pathway (2) Measurements

• OP – Checklist

• Clinical Guidelines 

Standardized Processes in Patient Pathway (2)

Page 9: Standardized Processes to Patient Safety in Austrian Hospitals · Patient Pathway • OP – Checklist • Clinical Guidelines Standardized Processes in Patient Pathway (2) Measurements

Measurements

• A – IQI • Audits• Decubitus Data • Infection Data  • Falls • Patient surveys • Complaints

Page 10: Standardized Processes to Patient Safety in Austrian Hospitals · Patient Pathway • OP – Checklist • Clinical Guidelines Standardized Processes in Patient Pathway (2) Measurements

AIQI ‐Austrian Inpatient Quality Indicators

Legende: Status in Punktform, Trend in Rechteck

Page 11: Standardized Processes to Patient Safety in Austrian Hospitals · Patient Pathway • OP – Checklist • Clinical Guidelines Standardized Processes in Patient Pathway (2) Measurements

ELGA: Electronical Health Records 

Page 12: Standardized Processes to Patient Safety in Austrian Hospitals · Patient Pathway • OP – Checklist • Clinical Guidelines Standardized Processes in Patient Pathway (2) Measurements

Organizational developmentPolicy 

development measures

Measures to raise public awareness

Monitoring measures

Personnel development measures

Fields of intervention

Model for the Patient Safety Strategy

Page 13: Standardized Processes to Patient Safety in Austrian Hospitals · Patient Pathway • OP – Checklist • Clinical Guidelines Standardized Processes in Patient Pathway (2) Measurements

Österr. Plattform für Patientensicherheithttp://www.plattformpatientensicherheit.at/

Page 14: Standardized Processes to Patient Safety in Austrian Hospitals · Patient Pathway • OP – Checklist • Clinical Guidelines Standardized Processes in Patient Pathway (2) Measurements
Page 15: Standardized Processes to Patient Safety in Austrian Hospitals · Patient Pathway • OP – Checklist • Clinical Guidelines Standardized Processes in Patient Pathway (2) Measurements

Thank you

Hanne Dorte Miguel Carmen

IoannesKristina Inger


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