stakeholder management: abnormal load hauliers to zoo keepers, by derek linden, aberdeen, 21st april...
TRANSCRIPT
facilitate DEVELOPMENT
Managing Stakeholders
Welcome
Derek Linden
© Facilitate Development Limited: [email protected]
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Session Goals
• To look at the Stakeholder roles
• To consider the requirements of a Stakeholder
• To gain insight into the mindset of those we communicate with
• To explore the negotiations we should have with Stakeholders
• To uncover the skills we require to make ourselves even more effective
© Facilitate Development Limited: [email protected]
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Is this what you have witnessed in Project
Management? Lucy
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How would you Define a Stakeholder? One Who...
• ...is affected by what you do
• ...has influence over you
• ...wields power from your actions
• ...has an interest in your success/failure
• ...has an interest in your development
© Facilitate Development Limited: [email protected]
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Key roles and impact upon you?
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How do you actually manage Stakeholders?
Defender
Promoter
Apathetic
Latent
PO
WER
INTEREST
Manage Closely
Monitor Keep Informed
Keep Satisfied
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Relationships with people
Amiable
Task
People
Measured Fast
Driver Analytic
Expressive
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Handling Expectations
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PM Skills - Being DOJI
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Judgement Influence
Drive Output
Task
People
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PM Key Skills
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Judgement Influence
Drive Output 1
13
5
9
6
12
10
11
8
7 4 3
2 1. Drive 2. Output 3. Judgement 4. Influence 5. Task 6. Please others/Help Self 7. People 8. Political/Astute 9. Management 10. Trustworthy Worker 11. Logical Persuasion 12. Talks a good game 13. Nirvana (Leadership)
facilitate DEVELOPMENT
Session Goals
• To consider the requirements of a Stakeholder
• To look at the Stakeholder roles
• To gain insight into the mindset of those we communicate with
• To explore the negotiations we should have with Stakeholders
• To uncover the skills we require to make ourselves even more effective
• Dance
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This presentation was delivered at an
APM event
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