sps abu dhabi communicating the business value of sharepoint

Communicating the Business Value of SharePoint to Executives

Naomi Moneypenny

Abu Dhabi

About Me…

April 12, 2023

Chief Technology Officer

at ManyWorlds, Inc.

Internally responsible for our knowledge infrastructure – defacto CIO

Run the engineering team for Synxi - machine learning engine for personalized knowledge and expertise discovery in SharePoint and other collaborative environments such as Yammer & Tibbr platforms.

Passionate about user adoption and enterprise collaboration & innovation

geek

Technology forecasting and strategy manager at Shell, consulted at many Fortune 100 companies since then

20 patents in adaptive systems

Naomi Moneypenny [email protected]

2900+ followers on Twitter

3+3 dogs Astrophysicist

@nmoneypenny #SPSAbuDhabi [email protected]

mailto:[email protected]

Communicating your SharePoint Value

Projects rarely fail because of the technology - they fail because no-one uses the system, or wants to use it

It can be critical to achieving good, sustained levels of user adoption (not just ‘mandated’ adoption)

Communication is 80% of a Project Manager’s job

Communications planning is usually confined to the implementation rollout/timeline details

For executives, the understanding of what SharePoint does may be very limited (since they often are consumers of information rollups not contributors)

The Boardroom

April 12, 2023 © ManyWorlds, Inc

Positioning

In an 85,000 person company, with global implementations - 40

staff to support SAP but only 4 for SharePoint

IT Manager

SharePoint isn’t ERP/BPR….

ERPs are the embodiment of

business process

reengineering efforts.

BUSINESS DRIVEN

SharePoint grew from file shares,

document/records management.

IT DRIVEN

Execs Have Been Burned Before on IT Projects…


Key survey findings include:

• Lack of confidence in project success: 75% of respondents admit that their projects are either always or usually “doomed right from the start.”

• Rework wariness: 80% admit they spend at least half their time on rework.

• Business involvement is inconsistent or results in confusion: 78% feel the business is usually or always out of sync with project requirements and business stakeholders need to be more involved and engaged in the requirements process.

• Fuzzy business objectives: Only 55% feel that the business objectives of their projects are clear to them.

• Requirements definition processes do not reflect business need: Less than 20% describe the requirements process as the articulation of business need.

• Lack of complete agreement when projects are done: Only 23% state they are always in agreement when a project is truly done.

Key Considerations

Establishing Trust & Internal Credibility

Business Case for upgrading/resourcing

Demo of Real World Scenario

Priority of Needed Solution

Fit in Portfolio

Putting Together the Business Case


Hard Benefits

e.g. NPV, IRRCost Savings, Reduced Licensing

Soft Benefits

e.g. Efficiency gain, % of automation, productivity increase

Leverage of Existing Assets

Risk Mitigation

How Much Opportunity For Your Industry?


Knowledge Worker Productivity


Time Savings


Source: XKCD, http://imgs.xkcd.com/comics/is_it_worth_the_time.png

The Four Most Common Issues in Project Failures


Unclear Objectives

What We Discuss Most

What We Should Be Discussing Most

Don’t rearrange the deck chairs because it’s the problem that you can get your hands around.

How to enable users by making the system as efficient and valuable as possible to them

RBS, BCS, Security, SPD access

Be SMART - Learn from BPR

Specific – outline in a clear statement precisely what is required.

Measurable – include a measure to enable you to monitor progress and to know when the objective has been achieved.

Achievable – objectives can be designed to be challenging, but it is important that failure is not built into objectives. Employees and managers should agree to the objectives to ensure commitment to them.

Realistic - focus on outcomes rather than the means of achieving them

Timely - (or time-bound) – agree the date by which the outcome must be achieved.


“What gets measured, gets managed.”

- Peter Drucker

Improve Engineering department product support documentation lifecycle by 20% in 100 days. [as part of Phase 1 objectives…]

Key Considerations





Fit in Portfolio

Comment on Users

Only two industries call customers

‘users’…

- drug dealers and IT

Eugene Lee

Simple Prioritization Example


Low Hanging

FruitPhase

Don’t do

Difficulty to Execute

Value to the Business

Example Solutions


• Project Management Solution• Registration Management System• Basic FAQ Solution• Learning Center• Help Desk Management• Virtual Teams Activity Site• Team Blog Platform• RFP Response Solution• Contact Management Solution• Resource Scheduling Solution

DO: Show realistic demo or wireframe

DON’T: Assume they know what UX looks like

Employee Training Scheduling and Materials


http://sp2010teamplates.codeplex.com/


http://sp2010teamplates.codeplex.com/

Business Intelligence


Branding

Integration with Project 2010

Complementarity between Dynamics CRM and SharePoint

Structured & Semi-structured

Data

Social Engagement & Collaboration

Information Evolution &

Storage

Informal Rules Enterprise Search

Across Teams & Domains

Structured Relational

Data

Interactions, Activities &

Tasks

Information Generation &

Analytics

Formalized Processes

Data Query & Filter

Within Teams & Domains

SharePoint

CRM

Integration with Dynamics CRM

Surface CRM data in configurable audience-specific dashboards

Key Considerations





Fit in Portfolio

Actionable insights/learning that make better decisions

April 12, 2023 © ManyWorlds, Inc.

Actionable Learning

Drive from the business value.

If the information doesn’t influence a decision (or indicate compliance), it’s worth absolutely zero.

Actionable learning can be put in the context of a data-to-action lifecycle process.

Actionable learning has quantifiable value!

SharePoint’s value proposition can be put in the context of an enterprise’s data-to-action lifecycle.

Data-to-Action Lifecycle


DataAcquisition

DataFiltering

DataStorage

Search &Discovery

PredictiveAnalytics

Process & Collaborate


Decide Act

Data

Information

Insights

Institutionalized Insights &Processes

Findings

Value


Debottlenecking Organizational Learning

Bottlenecks can occur that inhibit learning throughput

Debottlenecking learning throughput delivers tangible value

Enhancing the flow of learning needs to be a

continuous, dynamic, and strategic process for every enterprise

Data-to-Action Lifecycle Constraints Analysis


DataAcquisition

DataFiltering

DataStorage

Search &Discovery

PredictiveAnalytics


Contribution-to-Learning Throughput

Bottleneck Bottleneck

Decide ActProcess & Collaborate


Enhancing Organizational Learning Throughput

SharePoint can address multiple areas of the data-to-action lifecycle

SharePoint’s value is proportional to the degree it improves overall learning throughput

Depending on your organizational culture and policies as to how detailed you need to be to demonstrate this

SharePoint Enhances Enterprise Learning


DataAcquisition

DataFiltering

DataStorage

Search &Discovery

PredictiveAnalytics


Contribution-to-Learning Throughput

SharePoint

Decide ActProcess & Collaborate

SharePoint

Process for Optimizing Learning Throughput


Identify Key Recurring Decision(s) for Selected Domain

Determine Decision Improvement Bottlenecks in Data-to-Action

Lifecycle

Determine the Expected Value of Resolving Bottlenecks

Develop Solution to Resolve Bottlenecks & Expected Net Value

Implement Solution(if Net Value Sufficient)

Illustrative Technology Mappings (for Portfolio Fit)


DataAcquisition

DataFiltering

DataStorage

Search &Discovery

PredictiveAnalytics


Sensors RFID User

Interface

Decide Act

MS StreamInsights

SQL Hadoop MS Parallel

Data Warehouse

Teradata

FAST Google

Appliance Learning

Layer

SAS Spotfire Case-based

Reasoning

SharePoint Yammer tibbr

Process & Collaborate

Key Considerations





Fit in Portfolio

Valuing the Glue?

We have 4 million documents in

SharePoint, only 2 FTEs to support it

Org that is halfway down on the Fortune 500 list

We spend $535M every 3 years with Microsoft for Office

USAF

Utility Provider


• Only noticed when there is a disruption

• Having all the infrastructure performing reliably is table stakes

• Most of the time, people complain about costs and shop other providers

• Track record isn’t great – earn the right

• Total cost of ownership increased between Osterman Research surveys, from $45.77 per seat per month in August 2011 to $48.47 in September 2012.

Reviewing What We’ve Learned

Stakeholders need to understand that SharePoint is a platform on which business users and IT pros can build collaborative applications

The goal is to empower business users to serve themselves

Executives do best with prioritized, specific objectives for the business that transform into real solutions in SharePoint.

Accurately capturing business need and assessing resourcing needs is critical

Demonstrate that SharePoint is part of your overall technology roadmap and fits in your Data to Action lifecycle


Want to talk more?

Business cards at the front

Always happy to hear from you, follow up questions or comments. Or just moral support! [email protected]

Follow me on Twitter? (I will follow you back ) @nmoneypenny

Let’s connect… www.linkedin.com/in/moneypenny

mailto:[email protected]

http://www.twitter.com/nmoneypenny

http://www.twitter.com/nmoneypenny

http://www.linkedin.com/in/moneypenny

sps abu dhabi communicating the business value of sharepoint

Technology

business stakeholders

business involvement

business value of sharepoint

business driven sharepoint

fuzzy business objectives

embodiment of business

articulation of business

project requirements