springboard quarterly report form report date: (12/02/2017 ... · springboard job club – in the...

1

Springboard

Quarterly Report Form

Report Date: (12/02/2017)

(Dec 2016 – Feb 2017)

Claim number x of x

ERYC

OVERALL PROJECT PROGRESS

Please provide an overall assessment of your project’s RAG status

Red Amber Green

PA section

Springboard East Riding of Yorkshire Council (SB ERYC) has maintained progress this

quarter and continued to achieve well over the contract targets for starts, combined

outcomes and sustained.

With the contract ending 31.3.17 one part time PA has been re-assigned and a

second part time PA has been working on exit strategies for the remaining handful of

clients.

PA`s have continued to follow up on sustainments with clients and JCP`s.

We have not taken any new referrals from January 2017 and a large majority of our

existing clients have been signposted to other appropriate agencies.

Exit Strategies We have worked closely with all our partner agencies to ensure all our

clients are signposted to the appropriate support.

Project Title Springboard

LA Area: East Riding of Yorkshire Council

Start Date of Project 1 May 2014

Expected End Date of Project 31 March 2017

Date of this report 1 December 2016 to 28 February 2017

Name of person completing this claim Dawn Redfern

Contact number 01482 887670

Contact email [email protected]

2

HULL



Red Amber Green

PA section

Springboard Hull currently has 13 NEET clients and 3 Not available to the labour market

[NATLM] This quarter has focused its time and resources on moving current NEET caseload

into EET before project ends March 2017. This has proven difficult for PAs as remaining

caseloads are;

1. The ‘hardest to engage into EET’ due to personal barriers for example, undertaking

support for mental health needs and not yet ready to enter EET but still requiring

Springboard support.

2. ‘Revolving employment door’ – the majority of NEET participants are looking for

employment only, after achieving the necessary qualifications/skills/work experience.

However, the majority are offered zero contract hr or casual work contracts and tend to

go in and out of work on a regular basis. Out of the 13 NEET clients 2 of them have had

1-3 jobs whilst being on the project but nothing permeant.

3. Access to Apprenticeships for 19+ - It has proven difficult to secure apprenticeships for

19+ participants in Hull. Training Providers advertise apprenticeships for 19+ and

participants are interviewed but are never successful.

4. A gap in provision for 19+ - it has proven difficult to find suitable provision for 19+ clients

who do not hold a level 1 qualification in a vocational area. FE generally only recruits

once a year (September), Participants cannot secure a vocational Level 1 qualification on

a Traineeship and this age range does not qualify to do Study programmes.

PAs will continue to support all NEET participants with transition options in place for

Springboard ending in March 2017.

Another focus this quarter has been preparing for the Springboard audit in Jan 2017 and

providing the necessary evidence required. Key Findings - Hull has produced good Action

Plans with clear goals/actions set for participants. Hull needed to provide more ‘hard

evidence’ to prove sustainment. Hull has focused on obtaining further ‘hard evidence’ which

has proven more accessible for participants in training or education. However, it has proven

more difficult to gain ‘hard evidence’ for Participants who have entered/sustained

employment. This is mainly due to difficulty contacting participants who are in full time work

Project Title Springboard (Hull)

LA Area: Kingston-Upon-Hull City Council

Start Date of Project August 2014

Expected End Date of Project March 2017

Date of this report 10/03/2017

Name of person completing this claim Michelle Bamford & Mark Felgate

Contact number 01482 615625/ 01482 615622

Contact email [email protected] [email protected]

mailto:[email protected]

mailto:[email protected]

3

to confirm employment or set up a suitable time to gain evidence and no access to IT/smart

phone facilities for participants to send evidence digitally, participants having zero contract

hour contracts but doing full time hours, entering and leaving temp work on a regular basis.

However, DWP have provided e-mail evidence to confirm SB participants who have come off

benefits and started EET.

Springboard has negotiated with HCC work experience team and the Humber LEP to allow 2

participants, interested in Graphic Design, media and IT, the opportunity to gain work

experience with Strawberry and contribute towards the design and development of end of

SB programme brochure. This will give participants the opportunity to gain experience in

chosen vocational area, in a working environment and will enhance individual CVs.

NLincs



Red Amber X Green

Project Title Springboard Programme

LA Area: North Lincolnshire

Start Date of Project June 2014

Expected End Date of Project March 2017


Name of person completing this claim Sheryle Price-Jones

Contact number 01724 297352

Contact email [email protected]

Please provide commentary on your project’s overall progress. Highlight any issues or concerns that you would like to be highlighted to BIS

and highlight any positive points including future news items.

Springboard Team – As stated previously the Springboard team suffered with

staffing issues due to a shortage in staff and changes to the team. This was

resolved in this quarter and 3 new staff members were recruited to run the

programme for its final 3 months. 1 member of the team left her post to take up

the job of a Building Better Opportunities job role.

Springboard Job Club – In the last report it was stated that we planned to re-

launch the job club so that we can engage with our clients on a set weekly basis.

This was successful and we have seen on average of around 10 young people

attending the job club every week and around 6 clients have progressed into

employment as a result of us re-launching the job club.

4

Links with other North Lincs Council Programmes – The Springboard team have

continued to work in close partnership with North Lincolnshire Council, we have

recently just enrolled 3 of our clients onto a 6 week work experience placement

with a guarantee interview at the end with The Pods in Scunthorpe. One of our

clients on this initiative currently does extra hours as a Lifeguard so that they can

apply for the next available position. During the apprenticeship week, we have

held several one to one engagements with our client to aid their progression.

Springboard Celebration Event – In preparation for the Springboard Celebration

event, we have been able to showcase some of our clients’ story and have had

some of our clients filmed on camera taking part in an interview about how the

Springboard project has helped them.

5

NELINCS

1. OVERALL PROJECT PROGRESS

Red Amber Green

Project Title Springboard Year 3 – 2016/2017

LA Area: North East Lincolnshire

Start Date of Project 01/06/2014

Expected End Date of Project 31/03/2017


Name of person completing this claim Hayley Mogg (YPSS) Wendy Trask (CLS)

Contact number Hayley 01472 326294 (option 1) Wendy 07702 338542

Contact email [email protected] [email protected]

YPSS FROM PROGRAMME START TO DATE:

91 total sign ups to date.

7 previously transferred from strand 1 to strand 2 due to making a claim for Job Seekers Allowance however new eligibility criteria will enable YPSS to continue to support.

21 total withdrawn from Springboard due to non-engagement.

3 have completed Springboard and are in provision but will not reach sustainment.

2 have been removed from Springboard due to programme end and will continue to receive support from a YPSS NEET Personal Adviser.

59 have re-engaged into provision.

28 have reached sustainment. CURRENT PARTICIPANTS:

29 currently engaged on Springboard with YPSS.

16 are engaged in provision and working towards sustainment. 2 of these clients are due to sustain in March and 14 are in provision but will not reach sustainment.

13 are NEET (not in employment, education or training) and receiving move on support. They will either be transferred onto Springboard YEI or receive general support from a YPSS NEET Personal Adviser after programme end.

Month Year 12-13 NEET

Cohort

Available Not Available

December 2016

193 151 (35 x 18yr olds)

23.1% eligible

42 (14 x 18 yr olds)

33.3%

January 2017

202 160 (42 x 18 yr olds)

26% eligible

42 (16 x 18 yr olds)

38%

February 2017

229 183 (53 x 18 yr olds)

28.9% eligible

46 (17 x 18 yr olds)

36.9%

6

Outputs

ERYC

Month Dec Jan Feb Total

Prof act Prof act prof act prof act

Starts on programme 10 8 10 2 0 0 20 10

Nos of 18 year olds into

apprenticeships

2 2 2 1 2 1 6 4


traineeships

2 0 2 0 2 0 6 0


other learning

2 0 2 0 2 0 6 0

Into employment 0 5 0 3 0 0 0 8

Sustained still in positive

outcome after 26 weeks

5 3 6 0 6 0 17 3

CLS Small successes continue to be made on our engagement and sustainment targets. These outcomes

relate to college/university/apprenticeships and are from a range of clients across the RAG rating

spectrum. 3 clients entered into education: full time university or Level 3 courses. One client has

sustained in an apprenticeship with Empower. Ongoing partnerships with training providers and

community involvement have aided outcomes.

The disengagement of clients remains an issue, even after several attempts of contact. For example

CLS contacted all clients with a view of offering ongoing support post Springboard. The majority of the

clients were unavailable, did not return reply, or have now been removed from benefits. Some clients

refused further support.

Provision for mental health support in the Grimsby area is still limited, but improving. This is a positive

step in addressing the increasing issues of limited support for mental health in the local area.

The Youth Ambassador has been offered employment starting in April 2017. She has achieved her IAG

level 2 qualification and has been a valued asset.

7

HULL

Month Dec Jan Feb Total

Prof act Prof act prof act prof act

Starts on programme 44

0 0 0 0 0 0 0


apprenticeships

6 0 5 1 6 1 17 2


traineeships

4 0 3 0 3 1 10 1


other learning

3 0 3 1 3 0 9 1

Into employment / 19+

Learning

5 2 5 3 5 3 15 8

Sustained still in

positive outcome after

26 weeks

0 7 0 4 0 4 0 15

Comments: No signups were recorded during the period Dec-Feb due to the project ending recruitment.

Progression into EET was lower than profiled although this was anticipated with fewer education/training starts on offer through this period.

Sustainment outcomes continue to be exceeded.

NLINCS

Month Dec 16 Jan 17 Feb 17 Total

prof act prof act prof act prof act


No into work or full time

training (16 hrs)

6 1 6 4 6 3 18 8

No of 18 year olds Into

apprenticeships

2 0 2 0 2 0 6 0

No of 18 year olds in Into

traineeships

2 0 2 0 2 0 6 0

No of 18 year olds into

other learning

2 1 2 1 2 3 6 5

8



5 0 5 0 5 0 10 0

Outcomes

Also achieved for the period

Into part time training/Other initiative = 4

RAG Rating of Clients

Red = 0

Amber = 6

Green = 7

NELINCS

Month December 16 January 17 February 17 Total

prof act prof act prof act prof act


Into full-time work/education 0 0 8 0 8 4 16 4

18 year olds into traineeships 1 0 3 0 3 2 7 2

18 year olds into apprenticeships 2 0 2 0 2 1 6 1

18 year olds into other learning 0 0 1 5 2 2 3 7



4 2 5 0 4 1 13 3

9

Project

Progress against Delivery/Outputs

ERYC

Milestone Date Progress

Employability Workshops

Cancelled Aim: To provide SB clients with the opportunity to develop

and improve employability skills. Humber LEP will be asked

if an employer would be available to present at the

workshops highlighting what employers are looking for

when recruiting YPs.

Outcome: Due to the LEP being unable to locate a suitable

employer, PAs delivered individual employability sessions

to their clients needing this knowledge/training on a 1:1

basis.

Employer led Mock interview session Cancelled Aim: Humber LEP to provide an employer who is willing to

take part in a mock interview session in order to develop SB

clients interview skills.

Outcome: Due to the LEP being unable to locate a suitable

employer in Bridlington, Goole and Holderness, PAs

delivered individual employability sessions to their clients

needing this knowledge on a 1:1 basis.

Sports Development – Team Building

Day

Cancelled Aim: In partnership with ERYC Sports, Arts & Play Resource

Team, SB clients to attend an activity day that provides the

opportunity for clients to improve confidence and self-

esteem and to develop core employment skills including,

teamwork, problem solving and communication through a

series of mental and physical group tasks and challenges.

Outcome: Due to lack of availability of the Sports, Arts &

Play Resources Team this quarter this event was unable to

take place.

10

Milestone Date Forthcoming Events/Activities over next Quarter

Mock Interview Sessions 09/03/2017 Aim: ERYC Recruitment & selection team will provide the

opportunity for client to attend mock interview panels.

Benefits: Improve client’s interview techniques, by

receiving feedback on individual performance and personal

future development.

Work Experience Opportunity 14/03/17 Aim: To attend voluntary work experience placement at

Burnby Hall and Gardens in Pocklington (interviews to take

place 08/03/17).

Benefits: Gain valuable experience of working as part of a

team, gain knowledge and practical skills in in Customer

Services Tour Guide and horticulture/gardening.

HULL


Notifying partner agencies – DWP

and YEI manager of referral freeze

for Springboard A.

Notifying active Springboard

participants of the project end date.

Nov/Dec

2016

All partner agencies are aware of recruitment freeze and that Springboard A will end 31st March 2017.

All active participants on Springboard have been notified of Springboard end date and options explained of alternative support participants can access.

Hull Springboard Audit – completed.

Jan 2017 ER has now completed Springboard in Audit.

Key Findings: -

Individual Action Plans are good with clear actions agreed and signed by both the PA and client.

More physical evidence is needed to prove outcomes and sustainment.

11

Outcome: - Hull PAs have been collating more physical evidence

(provider e-mails, payslips, and employment contracts) from

participants, Learning Providers, employers and DWP to evidence

starts and sustainment. SB Hull did have difficulties with this as

highlighted in Overall Project Progress section.

Springboard work experience

opportunity in partnership with

Strawberry.

Feb 2017

2 Participants have been given the opportunity to gain work experience with Strawberry to produce end of Springboard project brochure. HCC have done necessary checks needed to allow participants to do this. Both participants are interested in Graphic Design/Art and Design/IT so this will give them the opportunity to taster chosen vocational areas, learn new skills and enhance CVs.

Outcome: - 1 participant completed the work experience

placement which has helped raise her confidence and gave her an

insight into digital media and gained a reference for her CV. In

addition to the work experience, SB Co-ordinator, 1 participant

and strawberry took part in making a video to promote the

successes of Springboard in Hull.

Milestone Date Forthcoming Events/Activities over next Quarter

Evaluation of project

March 2017

Evaluation of project – Hull SB will provide a summary of how the project has been delivered, positive outcomes, barriers, challenges and findings.

Outcome: - Co-ordinators have completed evaluation with Rose

Regeneration and provided all evidence requested, answered set

questions, provided feedback on advantages and disadvantages of

delivering SB project in Hull. During March 2017 Rose

Regeneration will contact 4 Hull Participants and stakeholders to

gain further feedback and report on findings.

Client continuation of support

through YEI or alternative agency.

March 2017

Springboard PAs will liaise with YEI, DWP, providers and refer current NEET participants to appropriate service for continuation of support to find EET opportunities. PAs will support this transition.

12

NLincs


Non Given

NELincs

Milestone

Date Progress

YPSS:

Youth Ambassador

Development.

Complete

Aim: To increase skills, knowledge and confidence of YPSS Springboard

Youth Ambassador to enable effective support for Springboard clients.

Outcome: YPSS Youth Ambassador has now achieved NCFE Level 2 in

Information, Advice and Guidance with Grimsby Institute Distance Learning

Team. Youth Ambassador has now found alternative employment with

YPSS support so will not be unemployed at programme end.

YPSS:

Springboard clients to engage in

renewables/offshore tasters to

increase their knowledge/ skills

in this upcoming industry within

North East Lincolnshire.

Complete

Aim: To create bespoke opportunities for clients focusing on the emerging

renewables/offshore working opportunities within North East Lincolnshire

to help them increase their skills/knowledge and be able to access local

jobs.

Outcome: Bespoke programme of activities created/undertaken for

Springboard learners.

13

YPSS:

Springboard clients to be invited to HETA open event on 22nd and 23rd February 2017 and talk with Grimsby Institute apprenticeships department.

Complete

Aim: To increase re-engagement outcomes for Springboard clients through an open event at AVANT training with Springboard learners. Outcome: Open event attended by 3 Springboard learners with a view of applications for September intake.

CLS:

Youth Ambassador IAG training

Dec 16

Aim – Strand 2 to support level 2 IAG training provided by local college, to

Youth Ambassador (YA).

SB Adviser to provide 1-2-1 tutorial help when required.

Outcome – Resulted in a successful completion of the qualification in

March 2017, gained new skills, and increased confidence for role as YA.

CLS:

6 Week Career Progression

Workshop

Nov 16 -

Mar 17

Aim: Offer clients an opportunity to improve confidence, communication

skills, and meet with employers to discuss labour market opportunities and

employer expectations.

Outcome – Four clients attended 6 week course, accessed 6 week

counselling course, clients increased personal network, liaised with

employers, undertook practical and fun activities and developed good

communication and confidence skills as a result.

14

Future Milestones


YPSS & CLS:

Ensure all remaining clients on Springboard have

access to IAG and the offer of alternative support

post Springboard including Springboard B/YEI.

March 17

Aim: Maintain engagement with remaining

caseload and refer clients onto other suitable

provision to continue support.

YPSS & CLS:

Attend Springboard Celebration event on 26th

March 2017.

March 17

Aim: Attend celebration event to celebrate the

successes of Springboard programme across the

Humber.

CLS:

Attend VANEL event to celebrate Youth

Ambassador achievements.

March 17

Aim: Celebrate achievement in gaining voluntary

card and liaise with stakeholders to increase

profile of Springboard B project.

Project Management Status

ERYC RAG quarterly RAG overall Comments

Delivery Timescales GREEN GREEN On track

Client expenditure GREEN GREEN There has not been any significant spend this quarter

Other expenditure GREEN GREEN

Continue to have issues with room hire and have had expenditure on

room hire in more remote locations.

Output Targets AMBER AMBER When combining all targeted outcomes the target has been exceeded.

Continue to work on evidencing sustained outcomes.

Other Project Benefits GREEN GREEN We continue to support other projects in our team as this helps the

clients employability skills.

15

HULL

NLincs

RAG quarterly RAG overall Comments

Delivery Timescales Green Green Commentary not provided

Client expenditure Amber Amber

Other expenditure Amber Amber

Output Targets RED RED

Other Project Benefits Green Green

NELINCS


Delivery Timescales Green Green

Delivery timescales continue to be met under for the young people

engaged on Springboard.

Client expenditure Amber Amber There is an underspend on personal budget due to careful usage of this

and client not needing to use this.


Delivery Timescales RED RED Programme continues to fall behind on targets, therefore delivery timescales could be longer to support with this.

Client expenditure GREEN GREEN Personal budget expenditure remains below overall targets.

Personal budgets have reduced over the last quarter due to clients exiting the programme and no new clients being taken on.

Other expenditure GREEN GREEN Staff salaries remain below allocated expenditure due to operating with a reduced workforce.

Output Targets RED AMBER Starts on programme and engagement targets remain below

those anticipated.

Sustainment targets continue to be exceeded.

Other Project Benefits GREEN GREEN

Remaining clients continue to be supported on programme, with progression packages in place to support those still NEET at the end of programme.

Sustainment outputs continue to provide evidence of the effectiveness of intensive holistic support in progressing clients into EET and maintaining this whilst in the positive activity.

16

Other expenditure Green Green

Resourcing costs continue to be claimed quarterly for all associated

Springboard costs.

Output Targets Green Green

Apprenticeship/traineeships are the only outcomes that remain low

due to 18+ young people mainly wanting employment only. Temporary

part-time work is not included in outcome targets and North East

Lincolnshire has a high number of temporary positions part-time

positions due to tourism/Thorpe Park and Christmas vacancies. Other

outcomes are healthy.

Other Project Benefits Green Green

One-to-one mentoring support has proved beneficial which has

enabled a high number of YPSS clients who have re-engaged sustain in

positive outcomes.

Project Outputs Achieved to Date

ERYC

Output Project Overall

Target to date

Achieved to

date

Target for

next quarter

RAG

R A G

Comments

% achieved of target

Starts 531 555 0 GREEN 105%

18 year olds into

apprenticeships

37 15 2 RED 41%

18 year olds into

traineeships

345 0 1 RED 0%

18 year olds into Other

Learning

35 8 1 RED 23%

Employment 143 276 0 GREEN 193%

Of Sustained 85 115 6 GREEN 135%

17

HULL

Output Project

Overall

Target to

date

Achieved

to date

Target for

next

quarter

RAG

R A G


Starts

834 608 0 72.90%

18 year olds into

apprenticeships

54 8 0 14.81%

18 year olds into traineeships 52 19 0 36.54%

18 year olds into Other

Learning

50 31 0 62.00%

Employment / 19+ Learning 240 209 2 87.08%

Of Sustained

153 225 0 147.06%

NLincs

Output Project

Overall

Target

Achieved

to date

Target for

next

quarter

RAG

R A G

Comments


Starts On Programme 344 216 49 R 63%

Into employment or full time

training 96 65 19

68%

18yr olds Into apprenticeships 24 3 6 13%

18yr olds Into traineeships 22 5 6 23%

18 yr olds Into other learning 22 11 6 5%

Sustained still in positive outcome

after 26 weeks 62 27 16

44%

Into part time training/Other

initiative/work experience 71

n/a

18

NELincs

Output Project

Overall

Target

Achieved

to date

Target for

next

quarter

RAG

R A G

Comments

Engagement 406 394 0 G 97% achieved.

OUTCOMES

18 yr old apprenticeships 29 9 2 R 31% achieved.

18 yr old traineeships 27 3 3 R 11% achieved.

18 yr old Further Learning 27 21 2 G 78% achieved.

Full-Time Employment/

Learning

111 95 8 G 86% achieved.

Sustained 71 61 5 G 86% achieved.

Commentary on Project Outputs:

ERYC

Combine the overall targets for (Apprenticeships/Traineeships/Other Learning and in to Employment)

against those outcomes actually achieved to date, then the following statistic would apply:

118% of overall combined targets achieved

Refer to appendix 1 for the latest statistical results in relation to the following:

Length of unemployment prior to point of referral to Springboard

Client RAG Rating Status

HULL

Signups to programme remain below target as the decision was made to end recruitment to

the programme in November. This was so that continued support could be provided to

existing clients for a period of 6 months, which would not have been possible if SB Hull

continued to recruit past November.

19

Engagement outputs remain below targets which were anticipated for December in regards

to clients moving into education and training due to the minimal start dates on offer from

providers. Employment outputs were anticipated to be higher due to the number of

Christmas jobs and temporary working being available, although the majority of recruitment

for this was completed in the months preceding December.

Sustainment targets continue to be exceeded suggesting the intensive support offered

through the programme has an increased probability of clients remaining in employment,

education and training for 6 months+.

N Lincs

NELincs

Commentary on wider programme benefits.

Please provide commentary on outputs and benefits achieved to date and any potential future issues or slippage

The starts and outcomes for this quarter have significantly increased due to staffing levels.

YPSS: Collective sign up rates are much healthier now at 97% of our target and collective achievements all documented above. The qualitative nature of the support given to YPSS clients has been demonstrated through our high sustainment outcomes meaning most young people once they have found provision remained in it for at least 26 weeks (86% of target). The vast majority of clients who are engaged on Springboard have wanted work only. This is reflected in the number of young people we have moved into employment (86% of target) compared to the low numbers into traineeships (11% of target) and apprenticeships (31% of target). It is unfortunate that part-time work is not included within the outcomes as due to the tourist and food industry part-time work is common in North East Lincolnshire. YPSS actual ratio of sign up to re-engagement and re-engagement to sustainment rates are healthy. YPSS have prevented 34 young people in the last 9 months from making a claim for Job Seekers Allowance. CLS: Success for 1 into university through the efforts of both springboard and Job Centre Advisers working together to support with UCAS and student finance applications. one client participated as a contributor for local magazine (Voxx) and this has led to increased confidence, starting a reading/writing blog, and ultimately consideration for continued development onto a journalism course at the Grimsby Institute university campus. Another client gained an apprenticeship with one of our local stakeholders (Empower) after the adviser made arrangements for her to undertake a work placement. The adviser liaised with a local training provider to deliver basic skills and continued to support this client when the apprenticeship was offered.

20

ERYC

ERYC Apprenticeship Service. We continue to maintain good links with this service, and the

evaluation team will consider any ways we can improve on these links.

Employer Engagement. SB PA`s have continued to engage directly with employers and develop

networking links throughout the ER. This quarter 1 SB client has been put forward for a vacancy

sourced in this way, and has gained full time employment. (See case study).

Adult Learning We can now access Functional Skills on-line and 1 client is now working towards

Level 2 maths.

Recruitment and Selection. See Project Milestones

Burnby Hall Gardens. This valuable link is now coming to fruition and we are currently identifying

possible clients for volunteer garden work and garden tour guides.

HULL

Finances continue to be utilised to support clients that are in hardship and have no further

access to funding. The majority of expenditure is utilised on travel and lunch allowances due

to delays/inconsistencies in bursary payments, or having no access to a bursary. Hardship

payments for living costs have increased this quarter in light of new claimants having to

apply for Universal Credit and waiting 6 wks initially before receiving payment. Finances

have been utilised to subsidise wages where the client has had to sign off and has no further

income until their first wage is paid (usually around a month’s time). The benefits of this

continued financial support is reflected in engagement and sustainment figure detailed

above as clients are able to maintain their attendance at their chosen provision without

having to leave due to financial crisis. This quarter Hull has underspent on personal

budgets due to low numbers left on programme and all participants are now aware that

financial support will end March 2017.

Working for Health CIC – As discussed in previous report, 4 participants were referred to this

programme to access specialist one-to-one support with their mental health and start to

look at employment opportunities they could consider and engage. Working for Health CIC

are fully aware of Springboard ending in March 2017 and now relationships have been

established with participants Health CIC have agreed to continue supporting the 4

participants with mental health barriers into EET opportunities.

SB will continue to operate the Wednesday afternoon Job Club for current NEET participants

to receive support with job search, CVs interview skills until the project ends in March 2017.

SB currently has 4-6 participants attending the job club. During March 2017 PAs will identify

other sources of support for Job search for example, local library and take participants to

the venues to help with transition.

21

NLincs

Please provide commentary on what other outputs and benefits your project has contributed to, if for example, funding has

been used to support part of a wider programme of delivery.

WESTCLIFF HUB

After identifying that a lot of our clients are from the Westcliff area of Scunthorpe, the new team

members discussed ways of making easier access to the service we can provide and came up with the

idea of a once a week “drop in” type session within their area.

Westcliff is an estate where there are high levels of unemployment, substance misuse and criminal

activity, also some of the most disengaged and hard to reach young people.

We approached Westcliff Hub and the Safer Neighbourhoods team who run the Hub with our idea and

they welcomed us. So Wednesday was the chosen day and armed with motivational resources such as

a notice board, CV writing/interview skills literature and sweets, we set up our table.

The staff at the Hub predicted that some of the most hard to reach young people on the estate would

not go into the Hub because of the police and PCSO presence.

On our first week we stood out on the precinct talking to some of the young people who we had

worked with in a previous employment. Word got around that we were there and a few more young

people came to visit us, refusing to come into the Hub as predicted, but we were quite happy to speak

with them outside the door. As the weeks have gone on we now have existing clients visiting us and

have managed to engage with other young people, some of them are now coming into the Hub and

sitting with us on a regular basis.

Since starting our drop in sessions we have supported our visitors in various ways:

Writing a letter to appeal against an exclusion from college

Updating CVs

Explored further education/training providers

Job searching

Identifying personal skills

Completing application forms

How to review a driving licence

General chit chat with a cup of tea

22

NELincs

Risk Summary Report

ERYC

Risk Description (include date

identified)

Probability

Impact Assessment

(Critical/High/ Medium)

Mitigating actions and progress being made.

Assessment post

mitigation (critical/high/ medium/low)

Unable to find suitable provision for exiting

clients Low High Medium

Working with external partners to obtain information for all possible

exit sign posts available Low

YPSS & CLS One-to-one mentoring support continues to be effective for young people on Springboard meaning they are

able to maintain relationships with a single point of contact throughout their journey on Springboard.

3 young people reached sustainment during this quarter thus preventing them becoming unemployed again.

An introduction to renewables activity packed training course with AIS training helped 6 young people raise

their aspirations in terms of future careers. 4 of the 6 clients have already moved into other provision and are

clear about progression routes from this point.

CLS: The 6 week workshop has resulted in steady engagement of current clients, encouraged new clients to

participate and developed new working relationships and communication skills between existing clients.

23

HULL

Risk Description (include date identified)

Probability

Impact Assessment



Assessment post mitigation (critical/high/ medium/low)

Clients sustaining past programme end date – missed data.

High Low Medium Discuss possibility of all LA’s making a note of clients still engaging in EET on 31st March and RAG rate to show possibility of sustainment.

Low

Clients not engaged in EET by programme end date of 31st March 2017.

High High Critical PA’s to make contact with partner agencies and provide a future package of support where possible to remaining clients.

Letters to be sent to all remaining clients outlining support opportunities and information on how to access these.

Medium

24

NLincs

Risk Description (include

date identified)

Impact Probability Assessment

(Critical/High/

Medium)

Mitigating actions

and progress being

made.

Staffing levels not adequate to deliver

outputs 4 4 High

Recruitment underway to fully

staff both Springboard

Programmes

Ensure Team get support

required currently to deliver

support to clients

Lack of referrals to programme 3 3 High

Wide promotion programme

Expansion of eligibility criteria

Awareness raising amongst

variety of agencies as

outlined above

Unable to engage clients in programme

resulting in low numbers moving onto

employments/training/other outcomes

4 1 Low

Ensure clear boundaries,

open lines of communication

Team continue to build

excellent relationships with

clients

Insufficient resource to manage

grant funding 4 1 Low

Ensure Staff assigned to

grant management tasks

Secure Support from

corporate services

25

NELINCS

Case Studies

ERYC

Case Study 1

Risk Description (include date identified)

Probability

Impact Assessment



Assessment post mitigation (critical/high/ medium/low)

None

R was referred by JCP to the Springboard A programme in November 2016 and after an informal meeting with the

SB PA was then enrolled on the programme. He presented himself as quiet but open minded to a range of work

opportunities.

Home circumstances were not settled or ideal as R was gravitating between his parents and grandparents.

Grandparents would be happy to let him stay with them only when he was in work.

R had had some short term employment with local firms but suffered from some low key bullying and

discrimination, but this is of course not verifiable. Adviser support sessions concentrated on CV and cover letter re-

drafting but more importantly increasing his self esteem and confidence building.

The PA instigated an employer engagement programme. As part of this programme the PA contacted a local

scaffolding firm and was able to secure an interview for R.Following a successful interview R was offered a job

within the firm.

Transport to and from the firm was a problem. Wheels to Work was not an option due to where the client lived. A

26

Case Study 2

bicycle was provided by SB and his employer helpfully adjusted R`s working hours to allow him to travel to and

from work on the buses when the weather was bad.

Here are some insightful text messages:-

18.1.17 “the yard manager has said he`s doing well, very enthusiastic and reliable”.

9.2.17 “hi ----- works great, enjoy being up and out every day if I`m honest,

struggling with the buses a bit as its still taking over an hour to get

there but it`s better than walking or biking in this weather”.

R continues to work at the firm.

Many of the Springboard clients naturally have a fear of interviews. In an effort to make this less of a fear, we

teamed up with the East Riding of Yorkshire Council’s (ERYC) Training Unit.

On a regular basis the Training Unit run a Recruitment and Selection two day training course. This is for council

employees, who in part of their job roles will be required to interview people for jobs.

The training is very much based on the ERYC Core Competence Framework.

Three clients were invited to attend the final session of the training, which consisted of the last afternoon of the

two day training and would require them to be interviewed at least 3 times each. The post was for a Support

Services Assistant (general administration).

Prior to the interviews clients attended a training session presented by Springboard PA. The clients were given a

job specification and a job outline for the post which they were to be interviewed for. As a group, we discussed

the core competences and methods of how the interviews would be conducted. All the interview panels would

be asking the same questions to the clients, based around the ERYC behaviours.

27

We looked at client’s individual STAR examples that they would be able to use. The Training Unit had provided a

brief outline for the clients to use:

On the day the clients were well prepared, smart and ready for the mock interviews .Two SB PAs stayed with our

clients, as this would enable them to give feedback on their performance and identify any areas for development.

All three clients were very nervous at the first interview. It was made clear to our clients that the staff on this

training were also very nervous as these were the first interviews they had done (putting the theory into

practice).

The trainers and council staff had been given a bit of information about the Springboard clients. One client had a

CV to hand over.

After all had completed the first interview, we got together for a coffee and all discussed their experiences. It

was really good to see the clients talking to each other about the questions they were asked and the answers

they gave. All worked well at giving each other encouragement and advice.

After the next interview, again the clients discussed their answers and agreed that the second interview was

better than the first. Once they had the third interview, all agreed that they felt much more confident.

At the final session all clients went back to the four interview panels to receive verbal feedback about their

performance. This constructive feedback was received well. The main theme on feedback to the clients was that

they were underselling themselves. They were given advice on how to add more weight to their answers.

The clients were also asked to give feed back to the panel regarding their performance. One client did say that

she found it difficult to lip read as the interviewer was looking down, reading from notes. Another client said that

one interviewer spoke too quietly and he found it difficult to hear the questions.

One SB client not used to receiving praise, actually burst into tears. This did give the interview panel some

experiences they did not expect.

At the end of the sessions our discussions did reveal that all clients really enjoyed the experience, even if they

were terrified at the start. Their confidence in themselves really showed through and should they ever be

28

HULL

interviewed by the council then this would be the method used.

Since this experience all three clients have had interviews with employers and feel more in control and confident

about their performance. They have also asked for feedback on their interview performance.

To date two of these clients have now been successful in gaining employment.

CASE STUDY -

Background

Jekaterina is 18 years old and had recently moved to Hull from Boston. She had moved with her parents to Boston

from Russia when she was 13 years old. She completed her studies in England and achieved 6 A to C GCSE’s. She

then achieved an extended Diploma in Art and Design at Boston College. J parents then returned to Russia but J

wanted to remain in England to further study and gain a career in England. J moved to Hull to live with her

boyfriend (who is a student at Hull University) and wanted to apply to Hull College to further study. J had a clear

career aim of working in media – TV production but was unsure of course to apply for and how she could fund this.

J approached the Connexions service for Advice, Information, Guidance and support.

Engagement and exploration meetings

Springboard Project was discussed with Jekaterina and she signed up to the project in August 2016 to receive

support. An initial Needs Assessment was completed and the first action was for J to have a career guidance

interview so an appropriate course of study could be identified. From this J decided to apply to Hull College to do a

Diploma in Creative Media Production. PA accompanied her to Hull College to discuss finances and to help her

apply/enrol on her chosen course. There was no course fees attached to the course but Jekaterina needed an

income to support herself, whilst studying. PA explored benefits with her and income support benefit was

identified but PA made Jekaterina aware she may not be entitled to this. J was not successful with her claim and

could not provide extra evidence needed to appeal the decision. PA agreed to help her with lunch allowance and

stationary needed to maintain attendance on her course. PA then focused on one to one sessions on job search,

CV writing and interview skills so J was equipped with skills needed to find P/T work. PA continued to help J with

applying for P/T work each wk. J also took part in the Springboard ‘Turning Tables event’ to secure P/T

employment. In addition to this J needed to find a voluntary placement as part of her course but as she did not

know the Hull area needed support with this. PA explored opportunity with Humber LEP and an opportunity with

Strawberry was identified to assist them with putting together an end of project brochure. Hull CC work

experience team worked with PA and Strawberry to set up a voluntary placement for J. J undertook this

29

NLincs

Brittany age 19

I first met Brittany at North Lincolnshire Council Jobs Fair that was hosted by

British Steel on 25th January 2017. Brittany was looking for employment. We

chatted about the Springboard Programme and how we could support her.

Brittany gave us her contact details we arranged for her to come into the

Action Station the following week to sign up to the programme.

Background

Brittany lives at home with parents has 2 brothers one at university the other

works for her father’s company. They live in a small rural village. Brittany

completed 2 years at John Leggott College studying Media. Brittany did not

want to go to university. She is a very independent young person who has

opportunity which has raised her confidence gave her an insight into chosen vocational area and enhanced her CV.

J decided that she would like to further study at university but her ideal course and location would be at Middlesex

University in London. The university had an open day on 11th February but J did not have the finances to pay for

her travel to attend this. After J produced evidence of the open day, her PA agreed to pay for the train tickets so

she could attend the open day and raise her aspirations.

Other areas of support PA helped J with were setting up dentist and GP in the Hull area. Paid for suitable

interview/warm clothing needed. Further support was given to her and partner to help them apply for housing

benefit for financial help towards rent.

Outcomes

J is receiving lunch allowance to attend Hull College and is able to maintain her course. J is doing well on her

course and is receiving distinctions for her assignments.

Through Springboard, J has completed a voluntary placement needed for her course, to build confidence and enhance her CV.

J has up to date CV, interview clothing and has been offered a work trial for a P/T retail position. J has access to a GP and Dentist in the Hull area. J is receiving Housing Benefit to contribute towards her rent. J has now attended Middlesex University open day and plans to apply for a degree course there. J has one to one appointments each week with her Springboard adviser to discuss any concerns and issues

she may have.

J is now involved in the student union and has made a friendship group.

30

taken it upon herself to pass her test and has access to a car. She sometimes

lacks confidence when in unfamiliar settings.

What Springboard did

Signed Brittany onto the programme, on a one to one basis looked at her

skills any barriers to learning

Developed a programme to support goals

Extensive job searching matching skills to the jobs

interview techniques, help with application forms

Updated her CV

Help with interview clothes

Present

Brittany has had an interview but unfortunately did not get the job she

recognises the areas for development. I have seen a huge improvement in her

confidence in the short time I have known her. We have weekly contact face to

face where we continue to have extensive job search. Brittany has registered

on the Apprenticeship website.

Brittany is committed and determined I am sure that she will succeed in

finding employment in the very near future.

Douaa wanted a some work experience so we arranged with Job Centre Plus for

her to do voluntary work at Credit Union where she has developed good

customer service skills. She also registered on a Teaching Assistant course at

North Lindsey College where she gained work experience at Little Owls

Nursery.

BACKGROUND

Douaa joined the Springboard programme at the age of 23 after her friend had told

her about the support he had received. She had never been employed and for a

number of years she had been a full time carer for her mum. Douaa is a very friendly

fun character however she is of an Arabic culture and has had a restricted up bringing

regarding employment and relationships.

31

Douaa attended our weekly job club and attended careers fairs and events with

us. She kept in regular touch via email and phone.

Douaa is now 25 and has just secured her first paid employment at Golden

Wonder crisp factory.

At first her family were not happy about her new found independence but are

now supporting her.

Douaa would prefer to be working in customer service but is enjoying having

money to spend on herself and making new friends at the factory. She is saving

up to get her own flat and looking forward to becoming independent.

WHAT SPRINGBOARD DID

¨ VOLUNTARY WORK AND WORK EXPERIENCE

¨ CV WRITING

¨ SKILLS MATCHING TO JOB ADVERT

¨ INTERVIEW TECHNIQUES

¨ LIFE COACHING AND CONFIDENCE BUILDING

¨ SUPPORT WITH CLAIMING BENEFITS

BACKGROUND

Victoria came into the Action Station after Springboard was

recommended to her by her Job Coach at Job Centre Plus. She had

recently been made redundant from a cleaning job on a car sales

site. Prior to that she had completed Level 1 and 2 in Childcare and

Functional English/Maths Level 1 at college. Victoria had low

confidence and said she liked her cleaning job because she “worked

on her own and didn’t have to speak to people “

Working together we identified areas where support was needed and

developed an action plan. I supported Victoria at her Universal Credit

appointments and Victoria attended our weekly job club where we had 1-1

sessions and also small group sessions. After updating her CV Victoria began to

get selected for interviews, however her lack of confidence and nervousness was

another barrier to overcome. We practiced interview techniques and after 4

interviews Victoria finally found a job in a factory.

The bike was bought from a local charity Crosby Community Association (CSA)

and had been refurbished and checked over before being sold to us.

32

WHAT SPRINGBOARD DID

¨ CV WRITING

¨ SKILLS MATCHING TO JOB ADVERT

¨ INTERVIEW TECHNIQUES

¨ LIFE COACHING AND CONFIDENCE BUILDING

¨ WORK GOAL SETTING

¨ SUPPORT WITH CLAIMING BENEFITS

¨ PROVIDED INTERVIEW CLOTHES

¨ PROVIDED A REFURBISHED BIKE, LOCK, LIGHTS AND HI-VIZ VEST

NELincs

CLS:

BACKGROUND INFORMATION

JF was referred to Springboard via the National Careers Service. He had left college in the past 6

months, had not worked, was applying for jobs and failing to receive any replies back from

employers and as a result was feeling despondent.

Springboard Adviser encouraged him to focus on his passion (writing) in the first instance; setting

achievable goals and working on positive activities (something he enjoyed). This led to voluntary

work for a local youth magazine (Voxx) and the design and development of his own blog.

An unpaid work placement was arranged at a local café, and the client made arrangements to attend

a part-time course at a local college. The placement resulted in paid work – casual hours, and lasted

for a couple of months. The part-time course led to a full-time degree offer from the same college.

This client has been able to sustain engagement at university, continues to contribute to his new

blog, and has recently won a UK award for his writing. He is going from strength to strength and has

shared his success story with other young people at his local college.

33

YPSS:

CASE STUDY ‘NORTH EAST LINCONSHIRE – A place of diversity and opportunity’.

NELC are keen to support with driving the growth of the Humber economy through work with young

people who are key to the areas future. YPSS, in partnership with Advanced Industrial Solutions

devised an ‘introduction to renewables’ offer giving 6 Springboard clients a taster of the off-shore oil

and gas, wind energy and onshore industrial sectors using AIS’ purpose built state of the art facility.

The taster also acted as a means of encouraging confidence building, teamwork and raising

aspirations. Tasters included:

Working at heights Harness, lanyard, work positioning, ladder inspection/tagging, double

hooking, evacuation procedures including 15m climb on external ladder.

Fire Awareness Legislation, combustion, triangle of fire, extinguishing of fires – theoretical

and practical, moving to a place of safety in a smoke filled environment.

Manual Handling Risk assessments, causes of muscular injuries, anatomy of the human body,

demonstration individual lift, team lift and mechanical lift using equipment.

First Aid Role of a first aider, contents of a first aid box, CPR on an adult, wounds –

types of wounds, bleeding types, treatment without equipment, dressings.

Rigging Equipment familiarisation, beam clamps, chain blocks, slings – single and

double wrap,

angles, lift

plans and

demonstratio

n of a basic

lift.

34

The young people also attended an all-day

energy and skills event where they were given

the opportunity to network with local

providers/employers and also give their input

on the skills shortage across the borough. 4 of

the 6 young people have already found

alternative opportunities.

35

1

4 4

1

RAG rating for starts over the quarter

Red

Amber

Green

Not completedRAG as yet

5

1 1

0 0

1

0 0 0 0 0 0 0 0 0

6

1 1

0 0 0

1

2

3

4

5

6

7

Less than 3months

3 to 6 months 7 to 11 months 12 to 24months

24+ months

Length of unemployment at start of programme for those with outcomes this

quarter

Dec-16

Jan-17

Feb-17

total

ERYC

Appendix 1

36

Stats for March all LAs

Month Hull ERYC NE Lincs N Lincs

Starts on programme 0 1 0 0


apprenticeships

0 0 0 0


traineeships

0 0 0 0


other learning

0 0 0 0

Into employment 2 3 0 0



9 0 0 0

springboard quarterly report form report date: (12/02/2017 ... · springboard job club – in the...

Documents