sports, arts, culture & community services committee 12

118

Agenda – Sports, Arts, Culture & Community Services Committee – 12 May 2010 - #2553390

SPORTS, ARTS, CULTURE & COMMUNITY SERVICES COMMITTEE

12 MAY 2010 8

COMMUNITY, SPORT AND CULTURAL SERVICES REPORT Ian Lowth: 1/3/83-01: #2162433v17

RECOMMENDATION: That the Community, Sport and Cultural Services Department report for April 2010 be received and noted.

INTRODUCTION: This is the report from Community, Sport and Cultural Services Department for Operational Plan Activities for April 2010. It addresses the performance of the following Branches and Activities: Departmental Management ● Departmental Management and Support Libraries Branch ● Management and Administration ● Libraries Network ● Libraries Network Northern ● Libraries Network Southern ● Library Support Services ● Library Grants, Funding and Subsidies ● Cairns Sister Cities Collection Cultural Services and Facilities Branch ● Management and Administration ● Inner City Facilities

- Inner City Infrastructure and Systems - Inner City Management - Port Douglas Markets

● Botanic Gardens and Sugarworld ● Tanks Arts Centre

- Community Partnerships ● Civic Theatre ● Memorials, Public Art, Cairns Regional Gallery Liaison • Museum Development

119


Sport, Recreation and Community Development Branch ● Management and Administration ● Community Development ● Community Development – Douglas ● Southern Suburbs Support Services ● Sport and Recreation ● Leisure Venues

- Leisure Venues – Management - Leisure Venues – Externally Managed Aquatic Facilities - Leisure Venues – Barlow Park - Leisure Venues – Caravan Parks, Camping Grounds and Other Leisure

Facilities.

CONSIDERATIONS: Corporate and Operational Plans: This report highlights progress against the Community, Sport and Cultural Services Department Section of the Operational Plan for the period 1 July 2009 to 30 June 2010. Statutory: This report fulfils requirements under the Local Government Act to report regularly (at least quarterly) on progress undertaken in implementing the Operational Plan. Financial: This report addresses the status of the Department's 2009-10 Operating Budget for the financial year to 30 April 2010. It addresses the status of the Budget from a whole-of-Department perspective in two ways. 1. A graph is provided identifying the net variances by Department Activities; and 2. The report addresses major budget variances of plus or minus +$70,000 at a

natural account level and provides an indication of any corrective actions required.

Reports addressing the detailed status of operating budgets for individual Activities within the Department are located within the Department's Monthly Report.

ATTACHMENTS: Operating Budget Assessment. Monthly Activity reports for April 2010. Ian Lowth General Manager Community, Sport and Cultural Services

120


ATTACHMENT 1: Operating Budget Assessment

CMGT Budget Type CMGT Category Sum Of Actuals ($)

Sum Of Budget ($)

Sum Of Variances

($)

Sum of Variances

(%) Status

Operational Revenue Fees & Charges 1,338,945 1,442,868 -103,923 -7.20% Unfavourable Other Revenue 2,266,900 2,260,298 6,602 0.29% Favourable Internal Revenue 556,507 564,347 -7,840 -1.39% Unfavourable

Competitive Neutrality Revenue 2,260,382 2,260,382 0 0.00% Favourable

Operating Contributions and Donations -113,168 153,770 -266,938 -173.60% Unfavourable

Operating Subsidies and Grants 865,110 925,855 -60,745 -6.56% Unfavourable

Operational Revenue Total 7,174,676 7,607,520 -432,844 -5.69% Unfavourable Operational Expenses Employee Costs 10,822,264 10,981,698 159,434 1.45% Favourable

Overtime 738,045 695,965 -42,080 -6.05% Unfavourable Agency/Temp Staff 230,211 248,155 17,944 7.23% Favourable Materials 1,395,337 1,577,880 182,544 11.57% Favourable External Services 5,604,941 5,619,325 14,384 0.26% Favourable Consultancy Services 334,069 438,843 104,774 23.88% Favourable Travel Expenses 110,762 115,393 4,631 4.01% Favourable Other Services 1,258,133 1,279,783 21,650 1.69% Favourable Internal Charges 3,376,055 3,539,701 163,647 4.62% Favourable

Competitive Neutrality Charges 2,226,283 2,233,961 7,677 0.34% Favourable

Depreciation and Amortisation Expenses 7,013,755 6,956,726 -57,029 -0.82% Unfavourable

Bank Charges 17,430 13,865 -3,565 -25.71% Unfavourable Other Expenses 531,018 556,221 25,203 4.53% Favourable

Contributions and Donations 1,463,096 1,325,920 -137,176 -10.35% Unfavourable

Operational Expenses Total 35,121,399 35,583,436 462,037 1.30% Favourable Grand Total 27,946,723 27,975,916 29,193 0.10% Favourable

Fees & Charges : -$103,923 : Unfavourable

Item Explanations / Reasons Implications / Actions -$39,370 2652 - Civic Theatre-Council Funded Activities 1850 - Council Funded Shows

James Blundell and A Pantomime shows have been cancelled

Nil

-$15,898 2675 - ICF Management & Administration 1829 - Venue Hire Community Facilities

Economic downturn has impacted on venue usage.

2010/11 budget adjusted to reflect actuals.

-$14,207 2675 - ICF Management & Administration 1844 - Stall Fees

Esplanade stall numbers have dropped off. Numbers anticipated to increase with onset of dry season

-$12,351 2691 - Tanks Art Centre 1829 - Venue Hire Community Facilities

Decline in demand for venue hire, reflects current trend in corporate and private events market.

Promotional strategy to be implemented in May-June 2010

-$11,482 2675 - ICF Management & Administration 1825 - Commercial Recreation Permits

Commercial recreation licences less than budgeted.

Budget adjustment for 2010/11.

-$10,360 2675 - ICF Management & Administration 1852 - Security Services Charge Out Fee

Reduction in venue hire has impacted security charge out service.

External events anticipated to increase.

121


Other Revenue : $6,602 : Favourable

Item Explanations / Reasons Implications / Actions $40,880 2691 - Tanks Art Centre 1397 - Sales - Community Development

Several sold out shows in March and April, April, being a very busy month for concerts.

Nil

$32,587 2691 - Tanks Art Centre 1353 - Bar Sales

Sell out shows over the last two months Nil

-$23,432 2759 - Beach Services & Facilities 1369 - Reimbursement - Other

under budget due to 2nd lifeguard taken out

budget will be under at the end of the year

$18,630 2658 - Civic Theatre-Hire Activities 1369 - Reimbursement - Other

Accommodation was organised for a hired show which has been recovered

Nil

-$16,803 2658 - Civic Theatre-Hire Activities 1375 - Sundry Revenue

Budgeted revenue has been lower than anticipated

This may improve over the coming months with scheduled shows

Internal Revenue : -$7,840 : Unfavourable

Item Explanations / Reasons Implications / Actions -$82,802 2674 - CBD Streetscape Facility 1943 - Internal Revenue - Recovery Inner City Branch Overhead

Unit Internal Overheads not being tracked. 2010/11 Budget adjusted to reflect actuals.

$36,996 2674 - CBD Streetscape Facility 1917 - Internal Revenue - Rehire of Long Term/Dedicated Veh & Plant

Processes for capturing internal rehire of fleet have been improved in 2009/10 year.

Budget for 2010/11 has been adjusted to reflect actuals.

$19,440 2676 - Lagoon Operations & Maintenance 1917 - Internal Revenue - Rehire of Long Term/Dedicated Veh & Plant

Processes for capturing internal rehire of fleet have been improved in 2009/10 year.

Budget for 2010/11 has been corrected to reflect actuals.

-$17,900 2659 - Civic Theatre-External Activities 1902 - Internal Revenue - Job Charging

Budgeted revenue from other departments has not been required

Nil

$13,387 2674 - CBD Streetscape Facility 1901 - Internal Revenue - Capital Works

Unbudgeted Capital revenue. No action required.

Operating Contributions and Donations : -$266,938 : Unfavourable

Item Explanations / Reasons Implications / Actions -$270,000 2701 - Library Network - South 1216 - Contributions Received

This variance was due to developer contributions wrongly allocated to library accounts.

Finance has taken corrective actions. Continue to monitor.

$12,512 2675 - ICF Management & Administration 1218 - Sponsorships

New Years Eve Sponsorship by Rattle and Hum ($20,000)

Budget to be adjusted for 2010/11 as extra sponsorship confirmed.

Operating Subsidies and Grants : -$60,745 : Unfavourable

Item Explanations / Reasons Implications / Actions -$39,000 2755 - Sports & Recreation - Administration 1231 - Operating Grants & Subsidies

Awaiting State Gov't grant funding for Park and Rec Strategy

Will balance out

-$25,847 2685 - Community Partnerships 1231 - Operating Grants & Subsidies

Avenue and Music Events invoices to be raised at progress stages

will smooth to end of year

122


Employee Costs : $159,434 : Favourable

Item Explanations / Reasons Implications / Actions -$75,322 2650 - Civic Theatre-Administration 2000 - Salaries and Wages

Marketing Wages still being posted to Admin

Journal will be done before the end of fy to amend this

$73,483 2655 - Civic Theatre-Marketing & Promotion 2000 - Salaries and Wages

Marketing Wages still being posted to Admin

Journal will be posted to amend this before the end of the fy

-$66,399 2676 - Lagoon Operations & Maintenance 2000 - Salaries and Wages

Original loaded budget did not reflect actuals related to 4x4 positions, linkages of staff to unit functions did not match budget allocations.

2010/11 Budget has been corrected. Home cost centre for all unit staff to be used to simplify budget calculation.

$61,615 2685 - Community Partnerships 2000 - Salaries and Wages

Activities in the following months with the hubs, Avenue, Grass roots programs, Partnership programs and beautiful spaces will quickly use these salaries


$40,171 2677 - Fogarty Park Operations & Maintenance 2000 - Salaries and Wages

Original loaded budget did not match linkages of staff to budget functions.

2010/11 budget has been corrected and home cost centre implemented to simplify.

Overtime : -$42,080 : Unfavourable

Item Explanations / Reasons Implications / Actions $19,098 2700 - Library Management and Administration 2001 - Overtime

Variance is directly related to the number of public holidays in April and permanent staff working on weekends rather than casuals.

Continue to monitor

-$13,349 2691 - Tanks Art Centre 2001 - Overtime

Unavoidable penalty rates - not overtime - corresponds partly with an underspend in wages.

nil

Agency/Temp Staff : $17,944 : Favourable

Item Explanations / Reasons Implications / Actions $18,479 2676 - Lagoon Operations & Maintenance 2510 - Employment Agency/Temporary Staff Services

Specific focus on reducing use of temp staff to allow changes in operational direction.

Identified savings have been re-allocated for 2010/11 budget to reflect changed operational requirements.

-$14,818 2669 - Esplanade North Recreation Area 2510 - Employment Agency/Temporary Staff Services

Staff vacancy in high profile area forced engagement of temp staff.

Position now filled.

-$12,548 2668 - Muddy’s Playground Operations & Maintenance 2510 - Employment Agency/Temporary Staff Services

Staff vacancies in high profile areas requiring temp staff to backfill

Positions filled.

$11,339 2674 - CBD Streetscape Facility 2510 - Employment Agency/Temporary Staff Services

Targeted reduction in use of Temp Staff where possible.

Balanced by extra requirements in other budget functions within unit.

123


Materials : $182,544 : Favourable

Item Explanations / Reasons Implications / Actions $33,990 2654 - Civic Theatre-Maintenance 2305 - Electrical Supplies

Allowance has been made for upgrade of switchboard and a resolution on the funding of the upgrade will be finalised between AM and Civic within 4 weeks.

Nil

$30,560 2675 - ICF Management & Administration 2347 - Sound & Stage Equipment <$5000

Materials on order yet to be received. Budget will smooth

-$17,862 2660 - City Place Operations & Maintenance 2304 - R & M Material-General

Maintenance works purchase of materials allocated against generic GL code instead of correct code.

Staff educated as to correct GL codes.

-$15,674 2675 - ICF Management & Administration 2304 - R & M Material-General

Incorrect linkages of annual orders. Budget adjustment made at third review. Correct linkages to be ensured for 2010/11 budget.

$14,994 2677 - Fogarty Park Operations & Maintenance 2304 - R & M Material-General

Material purchase prioritised to other functions,.

Balances overspend in 2674.

External Services : $14,384 : Favourable

Item Explanations / Reasons Implications / Actions -$107,143 2675 - ICF Management & Administration 2535 - Security Services

Accounts Payable have paid monthly invoice of $105k in advance of service being provided.

Tender payment schedule being clarified with Accounts Payable, adjustment to be made to correct.

-$67,714 2759 - Beach Services & Facilities 2546 - Stinger Net Operations Services

invoicing not in line will budget Will balance out

$50,000 2757 - Fretwell Park 2526 - Property Management Services

Funding will be allocated to Fretwell Park facility maintenance, still awaiting information form AFL re facility management agreement

Will balance out

-$48,979 2769 - Barlow Park Ops & Maintenance 2518 - Landscaping Services

costs for undertaking field refurbishments for Southern fields, Port Douglas Sports Complex and Mossman Showgrounds however was to be balanced from payments from Sport and Rec Unit Capital Works (Sporting Field Renewal)

Cost neutral, matching income in the sport and rec unit budget

-$46,608 2691 - Tanks Art Centre 2512 - Entertainers Services

Matched by favourable variances in ticket and bar sales

Nil

-$31,447 2759 - Beach Services & Facilities 2519 - Lifeguard Services

invoice not inline with budget Will balance out

Consultancy Services : $104,774 : Favourable

Item Explanations / Reasons Implications / Actions $39,350 2751 - Sport, Recreation & Community Development - Management 2804 - Consultancy Services - Planning and Development

Budget to undertake Process matters project, consultant just appointed

Will balance out once project is underway

-$30,000 2670 - Memorials & Public Art 2804 - Consultancy Services - Planning and Development

Art work commissioned for the museum - Public art contribution jnl will be processed by finance at the end of the financial yr

jnl actuals to budget in line 2802

124


Consultancy Services : $104,774 : Favourable

Item Explanations / Reasons Implications / Actions $30,000 2670 - Memorials & Public Art 2802 - Consultancy Services - Managerial

Art work commissioned for the museum - Public art contribution jnl will be processed by finance at the end of the financial yr

jnl actuals from 2804

$27,148 2752 - Community Development 2804 - Consultancy Services - Planning and Development

Community services expenditure is reduced due to lack of human resources which resulted in less activity in this area

Recruitment is ongoing and it is expected that unspent funds will begin to be expended as community events and activities are carried out by new team members

Travel Expenses : $4,631 : Favourable

Item Explanations / Reasons Implications / Actions $12,535 2590 - Community & Cultural Services General Manager 2771 - Travelling Exp - Air Fares

There has been less external training and conference trips taken up across the department so far this year than was originally anticipated. It is expected that there will be some further uptake before the end of the year.

Variance will remain for rest of year.

Other Services : $21,650 : Favourable

Item Explanations / Reasons Implications / Actions -$40,604 2677 - Fogarty Park Operations & Maintenance 3007 - Electricity - Non FBT

Electricity was not allowed for in development of new budget functions for 2009/10

Budget has been corrected for 2010/11

-$22,561 2705 - Library Network - North 3007 - Electricity - Non FBT

Variance is directly related to increase in electricity costs

Continue to monitor

-$12,026 2650 - Civic Theatre-Administration 3007 - Electricity - Non FBT

Higher than anticipated expense Investigation will occur to see if this is a posting error

$11,833 2702 - Library Support Services 3023 - Postage and Freight

Variance is directly related to postage savings to date

Original budget reviewed at 3rd review and reductions made to full year budget

Internal Charges : $163,647 : Favourable

Item Explanations / Reasons Implications / Actions $83,587 2674 - CBD Streetscape Facility 3800 - Internal Charges - Job Charging

Works underway yet to be charged. Priority internal works to other functions with Inner City, including City Place, Fogarty Park and Promenade

Overall unit budget is tracking ok.

-$76,555 2660 - City Place Operations & Maintenance 3800 - Internal Charges - Job Charging

Work within this function prioritised over other operational functions.

Budget identified within function 2674

$69,340 2695 - Botanic Gardens 3800 - Internal Charges - Job Charging

some larger electrical and plumbing works have been delayed due to rain.

Additional expenditure will be accepted in next reporting period.

-$66,086 2677 - Fogarty Park Operations & Maintenance 3800 - Internal Charges - Job Charging

Major lighting works across several functions were costed to this function.

Budget identified in functions 2676 and 2669

$56,316 2701 - Library Network - South 3800 - Internal Charges - Job Charging

This variance is due to timing in planned work, implementation and billing.

FM has taken some actions to speed up the process. Continue to monitor.

-$51,906 2756 - Other Sports Facilities 3800 - Internal Charges - Job Charging

Higher than expected maintenance costs Will balance out

$50,342 2674 - CBD Streetscape Facility 3843 - Internal Charges - Inner City Branch Overhead

Internal unit overheads not being captured in budget process.

Budget corrected for 2010/11.

125


Depreciation and Amortisation Expenses : -$57,029 : Unfavourable

Item Explanations / Reasons Implications / Actions -$18,325 2769 - Barlow Park Ops & Maintenance 3526 - Depreciation - Sound and Stage Equipment - incl sound, stage, lighting

unbudgeted item Finance to adjust

-$10,827 2768 - Leisure Venues Management 3511 - Depreciation - Buildings

Depreciation to be readjusted by finance Will balance out once readjusted

Other Expenses : $25,203 : Favourable

Item Explanations / Reasons Implications / Actions -$52,651 2670 - Memorials & Public Art 3454 - Financial Assistance - Arts and Culture

budget smooth through out financial year but grant applications are paid out in the March April period

will smooth towards end of year

$38,348 2670 - Memorials & Public Art 3413 - Sundry Expenses

Large expenditure items are in the pipeline which do not march the budget monthly frequency amount


$11,335 2600 - Cultural Services & Facilities - Management 3413 - Sundry Expenses

Increase to activity in following months which do not match a smooth budget.

remainder of financial year will smooth out

$11,228 2755 - Sports & Recreation - Administration 3453 - Financial Assistance - Sport and Recreation

Awaiting job charging for In Kind Assistance Grants

Will balance out

$11,192 2753 - Community Development North 3413 - Sundry Expenses

Original budget had all project expenditure across two line item not linked to the appropriate natural line item. Now using appropriate expenditure line.

Excess in this natural account line will flow over to used expenditure lines with no budget. Nil implications

Contributions and Donations : -$137,176 : Unfavourable

Item Explanations / Reasons Implications / Actions -$139,723 2670 - Memorials & Public Art 3307 - Cairns Regional Gallery

budget smoothed through out year client invoices quarterly


126


Budget vs Actuals Variance by Activity - April 2010

-300

,000

-250

,000

-200

,000

-150

,000

-100

,000

-50,

000 0

50,0

00

100,

000

150,

000

GRFS - Library Grants, Funding & Subsidies

LIBM - Library Management & Administration

NETN - Library Netw ork Northern

NETS - Library Netw ork Southern

SUPS - Library Support Services

CDFN - Community Development - Far North

COMD - Community Development

LSVO - Leisure Venues

SRCM - SR&CD Management & Administration

SREC - Sport & Recreation

SSSS - Southern Suburbs Support Services

BGSW - Botanic Gardens and Sugarw orld

COMP - Community Partnerships

CSFM - CS&F Management & Administration

CVTO - Civic Theatre

Festival Cairns

ICTF - Inner City Facilities

MPRG - Memorials, Public Art, Cairns Regional Gallery Liaison

MUSD - Museum Development

TANK - Tanks Art Centre

CACU - Departmental Management & Support

2950

- Li

brar

ies

2850

- Sp

orts

, Rec

reat

ion

and

Com

mun

ity D

evel

opm

ent

2800

- C

ultu

ral S

ervi

ces

and

Faci

lities

2750

-G

M &

Busi

ness

Supp

ort

127


DEPARTMENT: COMMUNITY, SPORT AND CULTURAL SERVICES Mission: To provide accessible and quality cultural, community, library, sport and

recreational facilities and services across all communities of the local government area and to provide services that assist in the social and economic development of those communities.

Officer Responsible: General Manager Community, Sport and Cultural Services

BRANCH: DEPARTMENTAL MANAGEMENT Mission: To enable the Department's Managers and staff to provide best value services to

their customers. Officer Responsible: General Manager Community, Sport and Cultural Services

ACTIVITY: DEPARTMENTAL MANAGEMENT & SUPPORT

Mission: To enable the Department's Managers and staff to provide best value services to

their customers. Officer Responsible: General Manager Community, Sport and Cultural Services

On Target Operating Initiative Status Relevant

Linkage(s) Due Date Complete

(enter %) Yes (enter )

No * (enter X)

1. Develop a model for managing services and levels of service across the Department.

Jun 2010 75%

2. Coordinate the production of detailed statements of Departmental Services for use by Customer Services and for placement on the Council website.

Jun 2010 40%

3. Coordinate a review of the methods employed to calculate Departmental fees and charges.

Apr 2010 100% Complete

* Variance Report for Initiatives not on target: Nil. * Prospective Actions for Initiatives not on target: Nil.

Performance Indicators (Ratings: = Satisfactory, ? = Marginal, X = Unsatisfactory)

Performance Rating: X

Variance Report Revenue is 5.7% under budget – See analysis on pages 3 & 4 Expenditure is on target.

1. Department Budget Performance

-20

0

20

40

60

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Perc

enta

ge u

nder

/ove

r bu

dget

Revenue Expen Rev Tol Exp Tol

Result Targets: Expenditure for the Department in the range of 0% to 2% under budget. Revenue for the Department no more than 1% under budget.

Prospective Actions Mainly timing issues but some scope for adjustments at 3rd Budget Review.

128



Performance Rating: ?

Variance Report Committed expenditure is now above target – expect actual spend to come into line over rest of year.

2. Departmental Capital Budget Performance

0%10%20%30%40%50%60%70%80%90%

100%


Actual spent Actual + Commitment Budget % spend target

Result Targets: 73% of budget committed by year end; 95% of projects completed are delivered within 5% of budget.

Prospective Actions Branch managers have been tasked with monitoring progress.

Performance Rating:

Variance Report Currently tracking well below target.

4 (a) Departmental Safety Performance – Lost Time Injury Frequency Rate

0

5

10

15

20


Day

s

LTIFR Actual LTIFR Benchmark

Prospective Actions

Performance Rating:

Variance Report Zero days lost in April 2010.

4 (b) Departmental Safety Performance – Lost Time Injury Duration Rate

00.20.40.60.8

11.2


Day

s

LTIDR Actual LTIDR Benchmark

Prospective Actions

129




Variance Report One general policy is overdue for review and is with the Manager CS&F for update

5. Number of Policies and Administrative Instructions Overdue for Review

Prospective Actions

130


BRANCH: LIBRARIES Mission: To build and enrich community capacity through professional knowledge and

information management, the provision of access to global information and resources in all formats for the region, in a manner that promotes and supports quality lifestyle and leisure choices, cultural opportunities and lifelong learning

Officer Responsible: Manager Libraries

ACTIVITY: MANAGEMENT AND ADMINISTRATION Mission: To lead, inspire and support the library team in achieving the Libraries mission in

alignment with the Corporate Plan Officer Responsible: Manager Libraries

On Target Operating Initiative Status Relevant Linkage(s) Due Date Complete


No * (enter X)

1. Develop and implement documented presentation standards for all public and staff areas across the Libraries Branch

Corporate Goal 6, SLQ Standards, Self Assessment

Feb 2010 100% Complete

2. Review and restructure the Libraries Branch to optimise operational efficiency, effectiveness, staff training and customer service excellence within budget constraints and in line with SLQ Standards

Corporate Goal 2.5, 6, SLQ Standards, Self Assessment

Jun 2010 80%

3. Review and update the Strategic Library Study taking account of State Library of Queensland Standards against current Assets and services and make recommendations to Council where necessary to ensure compliance and currency

Corporate Goal 1, 2, 3, 4, 5, 6

Jun 2010 100% Complete

4. Conduct a review of library services to determine current and future needs with regard to service delivery models, services, staffing and infrastructure, from Cow Bay to Babinda.

Corporate Goal 1.7, 2.2, 2.3, 2.3, 2.5, 2.6, 3, 5, 6


5. Become actively involved in the Mt. Peter and Edmonton Town Centre Projects and conduct a feasibility study to establish the need and positioning of future library services and facilities in the Edmonton area

Corporate Goal 1.7, 2.2, 2.3, 2.5, 2.6, 3, 5, 6

Jun 2010 80%

6. Review operating hours across all libraries for consistency and equity of service delivery and make cost neutral recommendations to council where practicable

Corporate Goal 2.5, 5.3, 6, SLQ Standards & SLA

Jun 2010 80%

131




No * (enter X)

7. Conduct a full review of Libraries Branch fees and charges benchmarked against best practice and make recommendations to Council with the view of improving cost recovery

Corporate Goal 2.5, 5.3, 6


8. Complete the development of Tactical and Strategic Asset Management Plans

Corporate Goal 1.7, 3.4, 4.4, 4.5, 5.3, 6.3, 6.6, 6.7, Branch Milestone Report #1741793 & Branch Level 2 Report #1570309 (mthly) Carried fwd from 2008/09

Jun 2010 75%

9. Upgrade internal and external CCTV for Libraries Network to ensure the security of staff and library assets

Corp Plan 2.1, 6.3, 6.4, Libraries CCTV – Operational Guidelines, Policy No. 1:04:01 (#919200) Carry fwd from 2008/09

Jun 2010 75%

10. Effectively manage the defect rectification of the Stratford Library Capital Project to completion in line with Contract conditions

Corporate Plan 1.7, 2.5, 2.6, 3.2, 3.3, 3.5, 4.4, 6.2, 6.3, 6.4. 6.6, 6.7


11. Effectively manage the defect rectification of the Earlville Library Capital Project to completion in line with Contract conditions

Corporate Plan 1.7, 2.5, 2.6, 3.2, 3.3, 3.5, 4.4, 6.2, 6.3, 6.4. 6.6, 6.7

Sep 2009 100% Complete

12. Submit a recommendation to Council regarding the potential refurbishment of the Gordonvale library 2010/2011 utilising the salvaged plant and equipment from the old Earlville library

Corporate Plan 1.7, 2.2, 2.5, 3.2, 3.3, 3.4, 4.4, 5.1, 5.2, 5.3, 6.2, 6.3, 6.4, 6.6, 6.7

Jun 2010 50% X

* Variance Report for Initiatives not on target: 12. Capital funding not available for the project to proceed. * Prospective Actions for Initiatives not on target: 12. To be reviewed.

132



Performance Rating:

Variance Report Variance is due to the adjustment of developer contributions to the appropriate part of Council budget.

1. Branch Budget Performance

-400

4080

120160200240280320

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunPerc

enta

ge u

nder

/ove

r bu

dget


Result Targets: Expenditure for the Branch in the range of 0% to 2% under budget. Revenue for the Branch no more than 1% under budget.

Prospective Actions Continue to monitor to ensure correct revenue budget is reflected in the operating statement.

Performance Rating:

Variance Report Days lost actuals and benchmark are cumulative. Zero days lost Oct 09-Apr 10.

4 Branch Safety Performance – Days Lost YTD

0

2

4

6

8

Day

s


Days Lost YTD Days Lost YTD Benchmark

Prospective Actions

Performance Rating:

Variance Report Feedback from April was largely positive.

5. Customer Feedback Regarding Service

05

101520253035


Comment Compliment OFI Question

Prospective Actions All feedback received a response where practical.

133


ACTIVITY: LIBRARIES NETWORK Mission: To build and enrich community capacity through professional knowledge and


Officer Responsible: Libraries Network Northern Team Leader and Libraries Network Southern Team Leader


Performance Rating:

Variance Report Of the 116,222 library members, new members for April totalled 918.

1. Libraries Network Membership Numbers

0

50000

100000

150000

200000

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JuneCairns Region Population Libraries NetworkTarget (7.5%) increase Linear (Target (7.5%) increase)

Prospective Actions Continue to encourage library membership.

Performance Rating:

Variance Report 100,496 loans were recorded for April compared to 95,494 in April 2009 and 94,865 in April 2008.

2.i Libraries Network Number of Loans

Three year Comparison

020000400006000080000

100000120000140000


2007 2008 2009 2010

Prospective Actions Continue to monitor.

134



Performance Rating:

Variance Report Issues per capita for April were 7.61.

2.ii Libraries Network Number of Loans & Population Issues Per Capita

020000400006000080000

100000120000140000160000180000

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May June

Cairns Region Population Libraries Network


Performance Rating:

Variance Report 139,588 customers visited Cairns Libraries during April 2010 compared to 109,201 who visited during the same period last year.

3. Number of Visitors Number of Visitors to Cairns Libraries

0

5 0,0 00

10 0,0 00

15 0,0 00

20 0,0 00

Jul Aug Sept Oc t Nov Dec Jan Feb Mar Apr May Jun

2008/09 2009/10

Prospective Actions Continue to monitor and assess seasonal trends.

Performance Rating:

Variance Report 2,930 customers visited Babinda Library during April compared to 1,423 who visited during the same period last year.

3a. Number of Visitors Numbe r of Vis itors to Babinda Library

0

1,000

2,000

3,000

Jul Au g Sept Oc t Nov Dec Jan Feb Mar Apr May Jun

2008/09 2009/10


135



Performance Rating:

Variance Report 7,180 customers visited Gordonvale Library during April compared to 4,775 who visited during the same period last year.

3b. Number of Visitors Num ber of V is itors to G ordonva le Library

01,0002,0003,0004,0005,0006,0007,000

Jul Aug Sept O ct Nov Dec Jan Feb Mar Apr May Jun

2008/09 2009/10


Performance Rating:

Variance Report 5,276 customers visited Edmonton Library during April compared to 3,472 who visited during the same period last year.

3c. Number of Visitors Numbe r of V is itors to E dm onton Library

0

1,000

2,000

3,000

4,000

5,000

Jul Aug Sept O ct Nov Dec Jan Feb Mar Apr May Jun

2008/09 2009/10


Performance Rating:

Variance Report 32,065 customers visited Earlville Library during April compared to 24,440 who visited during the same period last year.

3d. Number of Visitors Num ber of V isitors to E arlville Library

05,00 0

10,00 015,00 020,00 025,00 030,00 035,00 040,00 0


2008/09 2009/10


136



Performance Rating:

Variance Report 23,191 customers visited Manunda Library during April compared to 16,521 who visited during the same period last year.

3e. Number of Visitors Number of Visitors to Manunda Libra ry

0

5,00 0

10,00 0

15,00 0

20,00 0

25,00 0


2008/09 2009/10


Performance Rating:

Variance Report 36,306 customers visited City Library during April compared to 32,574 who visited during the same period last year.

3f. Number of Visitors Num ber of V is itors to City Library

0

10,00 0

20,00 0

30,00 0

40,00 0

50,00 0

60,00 0


2008/09 2009/10


Performance Rating:

Variance Report 8,576 customers visited Stratford Library during April compared to 8,070 who visited during the same period last year.

3g. Number of Visitors Num ber of Visitors to Strat ford Libra ry

0

2,00 0

4,00 0

6,00 0

8,00 0

10,00 0


2008/09 2009/10


137



Performance Rating:

Variance Report 15,488 customers visited Smithfield Library during April compared to 10,658 who visited during the same period last year.

3h. Number of Visitors Num ber of Visitors to Sm ithfield Library

0

5,00 0

10,00 0

15,00 0

20,00 0


2008/09 2009/10


Performance Rating:

Variance Report 7,847 customers visited Mossman Library during April compared to 7,268 who visited during the same period last year.

3i. Number of Visitors Num ber of Visitors to Mossm an Library

0

5,00 0

10,00 0

15,00 0


2008/09 2009/10


Performance Rating:

Variance Report 731 customers visited the Port Douglas Kiosk during April.

3j. Number of Visitors Numbe r of V is itors to P ort Douglas Kiosk

0

200

400

600

800

Jul Aug Sept Oc t Nov Dec Jan Feb Mar Ap r May Jun

Mobile Library Kiosk


138



Performance Rating:

Variance Report Libraries customers accessed 8,051 internet hours and 19 CD Rom hours during April.

4.i Web and Online technology usage

Libraries Network Public Internet, CD Rom & Word processing hours booked

0

1000

2000

3000

4000

5000

6000

7000

8000

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunInternet Hours Public CD Rom and Word Processing

Target 5% Increase Target 5% Increase

Prospective Actions Continue to monitor and assess usage.

Performance Rating:

Variance Report Customers conducted 228,684 Web catalogue searches during the month of April.

4.ii Cairns Libraries Web Catalogue searches 2009/10

020000400006000080000

100000120000140000160000


Prospective Actions Final investigations to determine the sudden increase in the first quarter of 2010 will be completed with the implementation of a new version of the Library Management System in May & June.

Performance Rating:

Variance Report Yourtutor served 62 students during April.

4.iii Students accessing Yourtutor Online 2009/10

0

20

40

60

80

100


Prospective Actions The use of this service remains seasonal and dependent on student demands during the school year. Promotion of the program continues.

139



Performance Rating:

Variance Report 23 database training sessions were delivered in April.

7. Number of Customer Database Training Sessions

020406080

100


Database Training Sessions

Prospective Actions Continue to monitor and seek ways to increase training opportunities within budget.

Performance Rating:

Variance Report 6,019 transactions occurred at the Earlville, City and Stratford libraries for the month of April.

8. Transactions Using Self Check out Machines

0

1500

3000

4500

6000


Number of Transactions Target 25% Increase

Prospective Actions Marketing the use of these machines has been reintroduced.

Performance Rating:

Variance Report Revenue is on target.

5. Revenue Generation

Monthly Revenue 2009/10

$0.00$5,000.00

$10,000.00$15,000.00$20,000.00$25,000.00


Coffee Machines FinesGeneral Revenue Hot Speed ReadsPrint/ Copy Venue HireTarget 7.5% increase

Prospective Actions Continue to monitor and take action to maintain target increase.

140


ACTIVITY: LIBRARIES NETWORK NORTHERN Mission: To build and enrich community capacity through professional knowledge and information

management, the provision of access to global information and resources in all formats for the region, in a manner that promotes and supports quality lifestyle and leisure choices, cultural opportunities and lifelong learning

Officer Responsible: Libraries Network Northern Team Leader

On Target Operating Initiative Status Relevant Linkage(s)

Due Date Complete (enter %) Yes

(enter ) No * (enter)

1. Decommission the Mobile Library and replace with Library Kiosk.

Corporate Goal 5.3, 6.2, 6.3, 6.6

Feb 2010 100% Complete

2. Review customer service standards and action specific improvements as required across the Network

Corporate Goal 2.5, 5.2, 6.2, 6.3, 6.6

Jun 2010 85%

3. Develop and implement documented strategies to increase use of customer self checkout machines at the City and Stratford Libraries by 25%

Corporate Goal 5.2 6.2, 6.3, 6.6

Jun 2010 85%

4. Investigate alternative service delivery methods across Libraries Northern Branches

Corporate Goal 2.5, 5.2 6.2, 6.3, 6.6

Jun 2010 85%

5. Monitor provision of current library services across the Northern Network service area against demographics and make service adjustments where practicable

Corporate Goal 2.5, 3.3, 5.2 6.2, 6.3, 6.6

Jun 2010 85%

6. Capture data on the use of free public space in Network Northern libraries with the intent of actively creating equitable tenure for the community

Corporate Goal 2.2, 2.5, 6.2, 6.3, 6.6

Jun 2010 80%

7. Review and re-define library core business where possible across Network Northern Branches

Corporate Goal 5.3, 6.2, 6.3, 6.6 Self Asses

Jun 2010 80%

8. Develop a plan to maximise effective customer service delivery at the City library in line with demographic data, projected population growth and SLQ Standards

Corporate Goal 2.2, 2.5, 3, 6 Self Asses

Jun 2010 85%

9. Rollout Mossman database training initiative to all libraries

Corporate Goal 2.5, 6.2, 6.3, 6.6

Jan 2010 100% Complete

10. Investigate feasibility of self checking machines at Smithfield and Mossman

Corporate Goal 2.5, 6.2, 6.3, 6.6


11. Reassess CCTV requirements at the City library based upon recent data and install upgraded system

Corporate Goal 2.1, 2.5, 6.2, 6.3, 6.6

Mar 2010 100% Complete

12. Investigate the opportunity of combining the non-fiction and reference collections across all libraries making access to Collections more user friendly

Corporate Goal 2.5, 6.2, 6.3, 6.6 Self asses


13. Investigate the feasibility of EFTPOS installation at City, Mossman and Stratford Branches

Corporate Goal 2.5, 6


141



Performance Rating:

Variance Report Nil

1. Actual versus scheduled hours of Operation • Result Measure: Libraries provide a total of 395 hours of services and facilities

weekly, 187.50 of which are provided by Libraries Northern Branches. A total of 122.50 hours of Satellite Council Services to the region are provided through Libraries with the exception of public holidays, unforseen circumstances and planned closures. Minimum of three weeks notice will be provided to customers for any planned Library closure

Month Unplanned Closures Assessment ?

July 0 August 0 September 1 October 0 November 0 December 0 January 0 February 0 March 0 April 0

May June


Performance Rating:

Variance Report 5,384 specific reference queries were submitted during April and customer service standards were applied to satisfy customer’s needs.

2. Number of Reference Queries Satisfied

0

1000

2000

3000

4000

5000

6000

7000



Significant Libraries Network Northern activities April 2010: • Two school holiday workshops were held at the City Library. The sessions were booked out with 50 children

participating in interactive storytelling before enjoying a craft activity. • Stratford Library celebrated its 1 Birthday with the Bopstars, Dewey, and Library showbags. Approximately

70 children participated in the entertainment activities. • Community run bi-lingual Storytimes in German begin at Mossman Library, running every Tuesday morning. • Storytimes were held at City, Mossman, Smithfield and Stratford Libraries. The theme was Easter. • Baby Rhyme Times were held at Mossman, Smithfield and Stratford Libraries. • City library hosted a library orientation for students from Paramatta State Primary School. • Northern Network libraries hosted displays to commemorate ANZAC day including use of materials from

Queensland Museum.

142


ACTIVITY: LIBRARIES NETWORK SOUTHERN Mission: To build and enrich community capacity through professional knowledge and


Officer Responsible: Libraries Network Southern Team Leader



(enter ) No *

(enter X)

1. Develop and implement documented procedures to increase use of customer self check machine at the Earlville library by 25%

Corporate Goal 5.2, 6.2, 6.3, 6.6

Jun 2010 90%

2. Identify and action opportunities to streamline and/or improve workflow activities at Libraries Network Southern Branches

Corporate Goal 6.1-6.7 Self Asses

Jun 2010 90%

3. Deliver a sustainable Baby Rhyme Time program for Earlville Branch

Corporate Goal 2.5

Dec 2009 100% Complete

4. Actively participate in Stockland Cairns marketing, promotional campaigns and events for the benefit of Council and the community.

Corporate Goal 6.2, 6.5, 6.6

Jun 2010 85%

5. Develop and implement strategies to improve usage of the Serials Collection across all libraries

Corporate Goal 2.5, 6.2, 6.3, 6.6


6. Roll out Hot Speed Read Collections at Babinda, Gordonvale and Edmonton Libraries

Corporate Goal 2.5


7. Continue to seek and act upon opportunities for improvement (OFIs) submitted by Library customers.


Jun 2010 90%

9. Integrate Word Processing with Internet PCs at Babinda, Edmonton and Gordonvale libraries aligned to all other libraries across the region

Corporate Goal 2.2, 6.2, 6.4, 6.5


10. Investigate the possibility of EFTPOS installation at Edmonton and Manunda libraries

Corporate Goal 2.5, 6


11. Consolidate and update non LIBERO library procedures and processes across all libraries

Corporate Goal 5.2, 6.2, 6.3, 6.6

Jun 2010 85%

12. Reintroduce library team cross-training across all libraries and Support Services.

Corporate Goal 5.2, 6.2, 6.3, 6.6 Self Asses

Jun 2010 90%

* Variance Report for Initiatives not on target: * Prospective Actions for Initiatives not on target:

143


Performance Indicators (Ratings: = Satisfactory,? = Marginal, X = Unsatisfactory

ACTIVITY: LIBRARIES SUPPORT SERVICES Mission: To build and enrich community capacity through professional knowledge and


Officer Responsible: Support Services Team Leader



(enter ) No *

(enter X) 1. Review and update the Libraries

Webpage to include OFIs aligned with global library trends, consultation with the library team and local community feedback including Blogs and Podcasts

Corporate Plan 2.5, 3.3, 5.1, 6.5, 6.6, Carried fwd from 2008/09, Self Asses

Jun 2010 60% X

2. Explore the need for satellite libraries in Babinda and the Port Douglas/Mossman catchment areas within budget constraints and volunteer resources

Corporate Plan 2.5, 5.3, 6.6 6.7, Carried fwd from 2008/09


Performance Rating:

Variance Report Nil.

1. Actual versus scheduled hours of Operation • Result Measure: Libraries provide a total 395 hours of Library services and

facilities weekly of which Libraries Southern contributes 207 hours. 122.50 hours of Satellite Council Services are provided to the region with the exception of public holidays, unforseen circumstances and planned closures. Minimum of three weeks notice will be provided to customers for any planned Library closure.

Month Unplanned Closures Assessment ?

July 0 August 0 September 0 October 0 November 0 December 0 January 1 February 0 March 0 April 0

May June


Significant Libraries Network Southern activities April 2010: • Storytimes were held at Babinda, Earlville, Edmonton, Gordonvale and Manunda Libraries. The theme was

Easter • Baby Rhyme Times were held at Earlville and Manunda Libraries. • 15 children from Balaclava After School care visited Earlville Library for special storytime and craft activities • New automatic doors installed at Edmonton Library to provide easy access for people with mobility

impairments. • New awning installed at Gordonvale Library to provide better sun protection and street appeal to customers. • Disability assistance stickers displayed at all branches to support Council’s disability access program • Commemorative ANZAC Day displays at Babinda, Gordonvale and Manunda Libraries, including

educational resources • Reorganisation of Gordonvale Library to provide comfortable public space for customers.

144




(enter ) No *

(enter X) 3. Explore partnership possibilities with

NEC Australia to provide internet kiosks to facilitate computer training programs for seniors

Corporate Plan 2.5, 3.3, 6.2, 6.6, Carried fwd from 2008/09


4. Work in partnership with State Library of Queensland to include Cairns regional photos in the Picture Queensland Project to enhance the knowledge and appreciation of the regions’ pictorial heritage

Corporate Plan 2.5, 3.4, 6.6

Jun 2010 70%

5. Install public equipment management system at Babinda, Edmonton and Gordonvale libraries

2.5, 5.3, 6.2, 6.4, 6.6, 6.7


6. Explore the full functionality of the LIBERO Homebound selection module to improve customer services and business efficiencies for this particular demographic

Corporate Plan 2.5, 6.2, 6.4, 6.5, 6.6, 6.7


7. Plan for the implementation of LIBERO Version 6 for improved functionality of the Libraries Management System

Corporate Plan 2.5, 5.1, 6.3, 6.4, 6.6, 6.7

Jun 2010 80%

8. Review current cataloguing standards and implement possible enhancements that will improve customer’s access to library items and global information

Corporate Plan 2.5, 5.1, 5.2, 6.4, 6.7


9. Review current Collection Development Policy, book and database selection processes and explore outsourcing options on offer by library suppliers.



10. Develop and implement a trial “Movies in the Libraries” program which will include two sessions at suitable library branches

Corporate Plan 2.3, 2.5, 6.2, 6.6

Jun 2010 70%

11. Develop and trial “Holiday Survival” Packs for primary and secondary school children interactive with the Online ‘Kids Fishing Hole Club’ to encourage holiday reading, learning and fun activities

Corporate Plan 2.5, 6.6


12. Explore the possibility of delivering “Daisy” audio books for the visually impaired in partnership with Vision Australia



13. Explore the possibility of establishing innovative touch screen technology to promote and market local history and the region’s heritage initially at the Mossman and City Libraries

Corporate Plan 2.5, 3.3, 6.1, 6.4, 6.7, 6.6


14. Develop and trial “Reading Passports” for primary and secondary school children to encourage reading, literacy and achievement linked to the ‘Online Kids Fishing Hole Club’

Corporate Plan 2.5, 6.6

Jun 2010 90%

145




(enter ) No *

(enter X) 15. Investigate LIBERO functionality and

costs for implementing SMS messaging for library members primarily related to reservations and overdue items

Corporate Plan 2.5, 3.3, 6.2, 6.4, 6.6, 6.7

May 2010 100% Complete

16. Escalate the implementation of Wireless Technology to key library locations

Corporate Plan 2.5, 3.3, 5.1, 5.2, 5.3, 6.2, 6.6

Jun 2010 70%

17. Develop a Plan to record the Oral History of the Region through the “Telling Our Stories” Project



* Variance Report for Initiatives not on target: 1. Resourcing issues * Prospective Actions for Initiatives not on target: 1. Libraries are proposing to engage an external company to assist in the delivery of this initiative.


Performance Rating:


1. Compliance with Policy and Library of Congress Standards Result Measure: Library material is procured, processed and developed in line with the Collection Development Policy and catalogued so that items can be found easily and swiftly through simple searching. Result Target: 100% compliance. Reporting Frequency: Progress noted monthly. Performance Assessment: Collection Development policy # 116750

Requirement Compliance Date completed Support Services Team Leader to review September 2009 28/09/2009 Support Services Team Leader to review December 2009 14/12/2009 Support Services Team Leader to review March 2010 18/3/2010 Support Services Team Leader to review June 2010


Performance Rating:

Variance Report In the month of April, 319 requests were received from 70 other library services. Other libraries included, Mid-Western Regional Council Library, Port Phillip Library and Wollondilly Library.194 Interlibrary loans were successfully distributed.

2.i Number of Inter Library Loans

Other Library Requests 2009/10

256

184

172 22

1 289

212

221 33

0

348

3190

00

0 0

0 00

00

0

100

200

300

400


Satisfied Unsatisfied


146



Performance Rating:

Variance Report Cairns requested 295 items from other libraries and received 247.

2.ii Number of Inter Library Loans

Cairns Libraries Requests 2009/10

201

155

125 19

7

153

136

174

181

165 24

7

150

148

151

209

139

203 20

7 249

188

295

0

100

200

300

400

500

600

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunRequested Received


Performance Rating:

Variance Report There were 918 new library members across the region for April.

3.i Number of new Library members

0

500

1,000

1,500

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunNew Memberships Target 7.5% Increase


Performance Rating:


3.ii Event and Program Attendance

Event/Program Event date Attendees Assessment 13 Storytimes 1,6,7,8,13,14,15,20,21,

22,29 329

8 Baby Rhyme Times 6,8,13,15,15,22,27,29 222 2 School Holiday Workshops 7,8 50 School Holiday Survival Showbags

March 29 – April 12 693

1 Special Storytime Balaclava After School Care

30 15

2 School Outreach Visits Cairns State High School St Andrew’s Catholic College

15 250

1 Public Information Session Yourtutor and Online Services

15 30

3 Bi-lingual Storytimes Mossman Library

14,21,28 45


147



Performance Rating:


4. Customer Access Levels

Month Downtime Incidents Time down (hrs)

July 0 0 August 0 0 September 0 0 October 0 0 November 0 0 December 0 0 January 0 0 February 0 0 March 0 0 April 0 0 May June


Performance Rating:

Variance Report Libraries currently deliver homebound services to 173 members.

5. Homebound Membership

50

70

90

110

130

150

170

190


Prospective Actions Consider future sustainability of homebound services within budget constraints.

Performance Rating:

Variance Report Of the 918 new members for April, 278 were in the Junior category. The number of junior members stands at 19,785.

9. Junior Membership Junior Membership 2009/10

0100002000030000400005000060000700008000090000

100000110000120000

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JuneTotal members Jnr membersJnr Target (10%) increase Linear (Jnr Target (10%) increase)

NB: The accrued junior membership does not reflect the number of new junior members joined each month as existing members in the junior category are continuously switched to adult status on their 18th birthday.


148


Significant Support Services activities April 2010: • The Children’s Librarian delivered several information sessions on online library resources with special guest

Peri Beecraft, Yourtutor’s Client Service Manager for Queensland. Multiple school sessions were held for Cairns State High School and St Andrew’s Catholic College, with a public information session at the City Library. A special session was also held at the Regional Parents QCPCA Peninsula Region Parent Conference on April 18. Promotion for the public session included an interview on ABC Local Radio.

• School Holiday Survival Showbags were trailed during the Easter Holidays with very positive results. 693 showbags were requested by junior members during the two week period. The Showbags contained a fun activity booklet promoting literacy plus Library merchandise.

• The new version of the Libraries Management System Libero was tested. Implementation will occur in May. • The second edition of the Kid’s Fishing Hole Newsletter was published. • Planning for Library and Information Week events begins with a series of free computer workshops plus six

National Simultaneous Storytime sessions to be held during the last week of May. • Planning commenced for a workshop with early literacy expert Dr James Thomas, visiting from the United

States in July. The tour is to be funded by the State Library of Queensland. • Planning for The Gruffalo Colouring In Competition to run in May. • Planning commenced for Manunda Library’s community run Bi-lingual Storytime sessions in German.

Sessions are expected to start in May and run each month.

ACTIVITY: LIBRARIES GRANTS, FUNDING AND SUBSIDIES

Mission: To source and manage library funding received from external sources Officer Responsible: Support Services Team Leader




No * (enter X)

1. Research, apply and manage external funding relative to library Operations and potential Capital initiatives and make recommendations to council as required

1.7, 2.5, 3.3, 3.3, 3.4, 5.3, 6.6

Jun 2010 80%

* Variance Report for Initiatives not on target: Nil * Prospective Actions for Initiatives not on target: Nil


Performance Rating:

Variance Report On target to expend State Library of Queensland Book Grant.

1. Subsidy and Grant Levels Cumulative Grant Expenditure

0100000200000300000400000500000600000700000800000


Total Grants Expenditure


149


ACTIVITY: CAIRNS SISTER CITY COLLECTION Mission: To manage gifts received from Council’s Sister Cities Officer Responsible: Support Services Team Leader




No * (enter X)

1. Create innovative displays and make recommendations regarding the management of Sister City Collections to Council in line with sister City Policy

Corporate Plan 2.5, 6




Performance Rating:

Variance Report Positive feedback was received for the month of April.

1. Customer feedback and system reports regarding service

City Library Touch Screen Hits Month Riga Zhanjiang Oyama Sidney Hiwasa Lae Scottsdale Cairns

July 10 8 9 12 7 8 14 42 August 9 5 6 10 6 8 8 15 September 2 3 9 4 10 5 9 14 October 4 0 3 7 4 1 8 7 November 5 4 3 5 1 3 5 11 December 5 6 3 7 7 8 7 15 January 9 10 13 7 8 7 18 20 February 6 11 9 11 12 7 12 10 March 5 3 8 4 6 8 11 21 April 3 3 5 6 9 13 14 27 May June

Prospective Actions Continue to update content and improve exposure and touch screen content. The visitor’s book is well used by those visiting the display.

150


BRANCH: CULTURAL SERVICES AND FACILITIES Mission: To promote and enhance the cultural and creative diversity of the Cairns Regional

Council area to the benefit of our citizens, our creative community and our visitors. Officer Responsible: Manager Cultural Services and Facilities

ACTIVITY: MANAGEMENT AND ADMINISTRATION

Mission: To manage:

• Cultural Planning and Development for the Region; • All Grant revenue for Branch; • The provision of arts and cultural products, infrastructure and professional

development. Officer Responsible: Manager Cultural Services and Facilities


Linkage(s) Due Date

Complete (enter %) Yes

(enter ) No *

(enter X)

1. Prepare a strategy for the revitalisation of the Cairns CBD.

Jun 2010 40%

2. Hear a Story – Tell a Story…. Stage 2, at the Tanks Arts Centre

Carried fwd from 2008/09


3. Create a program that caters for Festivals Funding to assist Council in prioritising the level of support it offers to external applicants seeking to develop alternative festivals & events in the region.

Cultural Plan 2009-2014


4. Create a Cultural In-Kind Support grant allocation to assist with community festivals & events.



5. Create an Arts & Cultural Partnerships Funding Program used to work with external groups on short term seed projects (partnership tool), and also on projects to address Urban Vitality & Suburban Improvement needs.



6 Develop a collaborative marketing activity to facilitate Audience Development for all of Council’s cultural venues & facilities.



7. Ensure that Festivals Advisory Committee membership includes the major presenters of festival events & community members.



8. Implement a bold, progressive events management arrangement which includes a Professional Artistic Director to manage and operate Festival Cairns.



9. Collaborate with contemporary arts groups to provide fresh, innovative product and performances specifically for a festival or event.



10. Continue to support the Port Douglas Chamber of Commerce and the community to provide the annual Port Douglas Carnivale.



11. Complete concept planning for a CBD cultural precinct.



151



Due Date

Complete (enter %) Yes

(enter ) No *

(enter X)

12. Undertake a feasibility study and prepare a business case for a Regional Performing Arts Centre.



13. Source funding for the design and construction of the Regional Performing Arts Centre.


Jun 2010 30%

14. Assist in the planning and development of a regional Museum.


Jun 2010 20%

* Variance Report for Initiatives not on target: Nil * Prospective Actions for Initiatives not on target: Nil.



Variance Report April expenditure has decreased slightly. Variance for April is -0.46%.


-40-20

020406080

100120

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunPerc

enta

ge u

nder

/ove

r bu

dget



Prospective Actions Revenue will be reallocated in 3rd budget review.

Performance Rating:

Variance Report Capital expenditure is below set target rate.

2. Branch Capital Budget Performance

0%10%20%30%40%50%60%70%80%90%

100%


Actual spent Actual + Commitment Budget % spend target


Prospective Actions Adjustments are being made to ensure budget and spending are in line in 3rd budget review.

152



Performance Rating:

Variance Report Days lost actual and benchmarks are cumulative. April figures tracking below target.


0

20

40

60

80

100

Day

s



Prospective Actions

Grant Title Funding Body Due Date Date Submitted Accepted Y/N Rating

/X

Sugar Wharf PS Jul 2009 26/07/09 Y Hear a Story DOP Dec 2009 X Youthlinx DEEWR Feb 2010 26/02/10 Y Cultural Precinct Plan DOP Feb 2010 X RADF AQ Mar 2010 X Bandcamp 2009 YAQ Mar 2010 29/01/10 Y Queensland Museum Grant Program QM Jun 2010 5 Collins Avenue AQ Jun 2010

Performance Rating:

Variance Report External grants are on schedule.

5. External Grant Acquittals

$0

$50,000

$100,000

$150,000

$200,000

DOP

DEEWR AQ PSYAQ

Anglic

are QMNLo

A

External Funding Source

Ann

ual F

undi

ng A

mou

nt

Compliant with funding agreement Non Compliant with funding agreement

DOP – Department of Premier & Cabinet DEEWR – Dept Education Employment & Workplace Relations AQ – Arts Queensland PS – Project Services YAQ – Youth Arts Qld NLoA National Library of Australia QM Queensland Museum

Prospective Actions Continue to progress management of grants as per agreed funding agreements.

153


Mission: To provide an aesthetically pleasing, safe and clean inner city precinct

To maximise sustainable use of all facilities To organise and facilitate major community festivals and events that occur within the Inner City Precinct To provide and facilitate entertainment programs to enhance public areas To provide aesthetically pleasing and sustainable streetscapes To facilitate and encourage community participation in recreation

Officer Responsible: Inner City Facilities Manager

SUB-ACTIVITY: INNER CITY INFRASTRUCTURE AND SYSTEMS

Mission: To provide aesthetically pleasing, safe and clean inner city and waterfront area

facilities to the community and visitors for casual/passive recreational use. Officer Responsible: Inner City Facilities Manager



(enter ) No *

(enter X) 1. Develop 5 year strategic plan for

improvement of CBD Streetscape and Parkland gardens

Cairns CBD Streetscape Master Plan Policy 4:03:03

Jun 2010 70%

2. Develop an All of Council approach to Cairns CBD maintenance issue identification, audit and response

Self Assessment Jun 2010 50%

3. Roll out Strategic Asset Management Plan to ensure that required levels of service are provided to our customers and clients

Self Assessment Jun 2010 5%

4. Review of annual programmed turf maintenance systems for efficiency and sustainability

Carried fwd 2008/09


5. Review current system of service nodes throughout CBD

Carried fwd 2008/09


6. Restructure of ICF Office to allow for CCTV expansion and improved customer service

Carried fwd 2008/09


7. Integrate Events Perfect Software into Inner City Facilities Events and Venues Booking process

Carried fwd 2008/09

Jun 2010 10% X

8. Complete the development of tactical asset management plans

Carried fwd 2008/09

Jun 2010 45%

* Variance Report for Initiatives not on target: 7. Unable to complete due to staff vacancies. * Prospective Actions for Initiatives not on target: 7 Completion date has been extended and new staff resource will be recruited to take up the project.

ACTIVITY: INNER CITY FACILITIES

154


Performance Indicators (Ratings: = Satisfactory,? = Marginal, X = Unsatisfactory)

Performance Rating:

Variance Report Good results for the third quarter.

1. Public Satisfaction with presentation of Inner City Gardens

20406080

100

1st Qtr 2010/11 2nd Qtr 2010/11 3rd Qtr 2010/11 4th Qtr 2010/11

Public Survey Result Target

Prospective Actions Proactive programs to continue.

Performance Rating:

Variance Report: Variation in beds due to increased rainfall in April.

2. Maintenance Program Completions

02468

10121416


Tota

l Bed

s C

ompl

eted

Garden Beds Refurbished Target

Prospective Actions: Continue withprogrammed upgrades.Abbott Street Majorproject has beeninitiated.

Performance Rating:

Variance Report: Wet Season activity. Main activity confined to City Place area.

3. Activity Levels at Rat Baiting Stations

0

10

20

30

40


Perc

enta

ge B

ait T

akeu

p

Bait Takeup Target

Prospective Actions: Continue with proactive baiting program.

Perc

ent s

atis

fied

155


Performance Indicators (Ratings: = Satisfactory,? = Marginal, X = Unsatisfactory)

Performance Rating:

Variance Report Results for 3rd Quarter have increased.

4. Public Satisfaction with presentation of facilities

1030507090



Prospective Actions Continue proactive programs.

Performance Rating:

Variance Report: No closures outside programmed maintenance schedules.

5. Facility Downtime

0.0

0.5

1.0

1.5

2.0

2.5

3.0


Days

Clo

sed

to P

ublic

Muddys Regional Playground LagoonEastern Events Lawn Western Events LawnFogarty Park Esplanade FunshipMunro Martin Park Youth Activity PrecinctTarget

Prospective Actions: Continue programmed maintenance schedules.

Mission: To manage the Cairns inner city precinct to ensure safe and secure public spaces

are available for a wide variety of cultural and recreational uses and to provide events and programs for the community

Officer Responsible: Inner City Facilities Manager

On Target Operating Initiative Status Relevant Linkage(s) Due Date Complete (enter %) Yes

(enter ) No *

(enter X) 1. Undertake full review of existing

CitySafe program of security patrols.

Local Law 3, Public Conveniences, Local Law 7 (Pedestrian Malls), Local Law 20, Caravan Parks and Camping, Local Law 22, Activities on Roads, Local Law 26 Parks and Reserves, Esplanade Local Law

Sep 2009 100% Complete

SUB-ACTIVITY: INNER CITY MANAGEMENT

Perc

ent s

atis

fied

156




No * (enter X)

2. Undertake review of existing recreational programs and activities to identify opportunities for improvement

Esplanade Management Policy 1:3:15

Nov 2009 100% Complete

3. Review existing Community Stage program at Esplanade and City Place to identify opportunities for improvement



4. Identify internal and external funding opportunities to allow for development of Pole Banner Program to assist in increasing vibrancy within Cairns City

Pole/Banner Policy 1:06:13


5. Identify inter-departmental opportunities for cross promotion of Council activities and programs

Self Assessment Dec 2009 100% Complete

6. Implement electronic visitor counting systems to provide accurate detail on numbers, times and patterns of Casual Recreational Usage of high profile facilities



7. Advance opportunities for commercial recreation activities on Cairns Esplanade



8. Identify and implement data management software and associated reporting processes to meet requirements of CitySafe program

Closed Circuit Television Operations Policy (No. 1:06:10, #752638)

Jun 2010 40%

9. Identify best practice remote mobile CCTV camera systems and required funding to complement existing CCTV systems.

Closed Circuit Television Operations Policy (No. 1:06:10, #752638) Closed Circuit Television Surveillance System Policy - Mobile Camera & Hire Agreement - No. 1:04:05 (#666568)

Feb 2010 25% X

10. Roll out the CitySafe CCTV system expansion (including networked NDVR nodes and cameras

Carried fwd 2008/09 Mar 2010 100% Complete

Variance Report for Initiatives not on target: 9: No funding identified for Mobile CCTV Camera. Prospective Actions for Initiatives not on target: 9: No Capital funding available in next five years. Without Budget the initiative cannot be completed.

157



Performance Rating:

Variance Report: Wet season affects the attendance numbers.

1. Inner City Community Event Attendance Numbers

0

50,000

100,000

150,000

200,000

250,000


Tota

l Atte

ndan

ce N

umbe

rs

Actual 2009/10 Target

Prospective Actions: Continual improvement focus on events programs and activities.

Performance Rating:

Variance Report Customer satisfaction high. City Place satisfaction has increased, Esplanade consistently high.

2. Customer Satisfaction with Quality of Events

7580859095

100



Prospective Actions Continual improvement focus on events programs and activities.

Performance Rating:

Variance Report: Licence applications responded to within 5 days.

3. Timeliness With Which Applications For Licence Are Processed

010203040506070


Num

ber

Number of hire agreements processedResponse generated within 5 working days

Prospective Actions: Continue with current process.

158



SUB-ACTIVITY: PORT DOUGLAS MARKETS

Mission: To provide aesthetically pleasing, safe and clean Port Douglas waterfront reserve

facilities for the community and visitors Officer Responsible: Inner City Facilities Manager



(enter ) No *

(enter X) 1. Complete full review of Venue Hire

Processes for Rex Smeal Park and associated reserve areas


2. Undertake review of Port Douglas Markets operational systems




Performance Rating:

Variance Report: Decline in numbers during Wet Season.

Prospective Actions: Continue with improvements to grounds drainage to allow market stall numbers to continue through wet season.

Performance Rating:

Variance Report: Overall incidents has increased slightly Trend in incidents to date continues down since peak in May 2009.

Control Chart - Overall Incidents

300

550

800

1050

1300

1550

1800

Jan-

08

Feb-

08

Mar

-08

Apr

-08

May

-08

Jun-

08

Jul-0

8

Aug

-08

Sep

-08

Oct

-08

Nov

-08

Dec

-08

Jan-

09

Feb-

09

Mar

-09

Apr

-09

May

-09

Jun-

09

Jul-0

9

Aug

-09

Sep

-09

Oct

-09

Nov

-09

Dec

-09

Jan-

10

Feb-

10

Mar

-10

Mean UCL LCL Target

Prospective Actions: Continue with proactive CitySafe program.

1. Port Douglas Market Stallholder Numbers

-100

100

300

500

700

900


Tota

l Num

ber o

f Sta

lls

Stall Numbers

159



Performance Rating:

Variance Report Results for 3rd quarter have increased.

2. Public Satisfaction with Upkeep of Parks

70

75

80

85

90

95



Prospective Actions Continue to utilise the Public Survey.

Performance Rating:

Variance Report: Market decreased due to increased rainfall in April.

3. Port Douglas Markets Revenue Generated

0

5000

10000

15000

20000


Tota

l Rev

enue

($)

Revenue ($) Budget

Prospective Actions: Numbers are lower in wet season.

Performance Rating:

Variance Report: Hire decreased due to increased rainfall in April. Slight increase from last month.

4. Port Douglas Foreshore Reserves Venue Hire

0

5

10

15

20


Tota

l Ven

ue H

ires

Actual 2009/10 Actual 2008/09

Prospective Actions: Ensure facilities prepared and promoted for peak season.

160



Performance Rating:

Variance Report: Lower seasonal demand for events. Weddings are the main use of this facility.

5. Port Douglas Foreshore Reserves Revenue

0

500

1000

1500

2000

2500


Tota

l Rev

enue

($)

Revenue ($) Budget

Prospective Actions: Ensure facilities prepared and promoted for peak season.

Mission: To be recognised nationally and internationally as the living cultural centre in FNQ

and to provide high quality botanical, recreational, and educational experience while preserving and protecting the environment for future generations.

Officer Responsible: Curator Botanic Gardens and Sugarworld



(enter ) No *

(enter X) 1. Complete Asset management plans Corporate

Plan Jun 2010 35% X

2. Develop MOU between Australian Tropical Herbarium and Cairns Botanic Gardens

Self Assessment

Jun 2010 95%

3. Action MOU between Singapore Botanic Gardens and Cairns Botanic Gardens

Self Assessment

Jun 2010 70%

4. Implement Disabilities action plan for Botanic Garden area

Corp Plan 8.2

Jun 2010 80%

5. Implement publicity and promotions strategy for Cairns Botanic Gardens

Self Assessment

Jun 2010 75%

* Variance Report for Initiatives not on target: 1. Demands on staff resources have meant it has not been possible to complete AMP. * Prospective Actions for Initiatives not on target: 1. Completion of AMPs will carried over into new financial year.

ACTIVITY: BOTANIC GARDENS AND SUGARWORLD

161



Performance Rating:

Variance Report: The number of displays is on target. Display reflects the information workshops held monthly

1. Number of Botanical Information Displays

0

2

4

6

8

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

Apr

May

JunNum

ber o

f Dis

play

s

Displays Developed/ Presented Target

Prospective Actions: Continue to provide relevant interpretive material to the public.

Performance Rating:

Variance Report: Monthly figures well above target levels.

2. Visitors to Botanical Gardens

050,000

100,000150,000200,000250,000300,000350,000400,000

JulAug

SeptOct

NovDec

JanFeb

MarApr

MayJun

Num

ber o

f Vis

itors

Visitors Target

Prospective Actions: Continue to promote the Cairns Botanic Gardens to visitors and locals.

Performance Rating:

Variance Report 100% of visitors have a positive experience

3. Visitor Satisfaction Levels

020406080

100



Prospective Actions Continue with detailed customer survey to identify any opportunities for improvement

162



Performance Rating:

Variance Report: Numbers are expected to increase next term

4. Number of Schools & Students attending program

0500

1,0001,500

JulAug

SepOct

NovDec

JanFeb

MarApr

MayJun

Num

ber o

f St

uden

ts

Students Target

Prospective Actions: Continue to promote theCairns Botanic Gardensas an important resourcefor the EducationDepartment.

Performance Rating:

Variance Report: The amount of revenue from venue hire is near target levels. Increase number of wedding bookings and functions for 2010

5. Amount of Revenue Raised Through Venue Hire

01,0002,0003,0004,0005,0006,0007,0008,0009,000

JulAug

SepOct

NovDec

JanFeb

MarApr

MayJun

Dol

lars

Revenue Target

Prospective Actions: Continue to promote the Cairns Botanic Gardens as a unique venue for hire for approved functions.

ACTIVITY: TANKS ARTS CENTRE Mission: To be recognised nationally and internationally as the premier alternative cultural

attraction in FNQ and to provide high quality, cultural, recreational, and educational experience.

Officer Responsible: Tanks Arts Centre Manager



(enter ) No *

(enter X) 1. Scoping study development for Tanks

Master Plan Corporate Plan Goal 3

Jun 2010 50%


163



Performance Rating:

Variance Report: Venue hire consistent with the trend for this time of the year.

1. Tanks Venue Utilisation

020406080

100120140160180200

Jul

Aug SepOct Nov Dec

Jan

Feb MarApr

MayJu

n

Ope

n H

ours

Venue Utilisation Target

Prospective Actions: Nil

Performance Rating:

Variance Report Slightly above target for time of year.

2. Tanks Attendance Numbers

05,000

10,00015,00020,00025,00030,00035,00040,000

Jul

Aug Sep OctNov

DecJa

nFeb Mar Apr

May Jun

Att

ende

es

Total AttendancesTarget

Prospective Actions Nil.

Performance Rating:

Variance Report Satisfaction rating above target for time of year.

3. Customer Satisfaction

020406080

100


Satisfaction Level % Reporting Error Target

Prospective Actions Nil

164


Mission: To provide leadership in the delivery of community cultural development and arts and cultural development programs across Council and the region.

Officer Responsible: Tanks Arts Centre Manager



(enter ) No *

(enter X) 1. Establish Community Partnerships Unit Corporate

Plan Goal 2 Jun 2010

100% Complete

2. Undertake a review of provision of space for current Council owned facilities used for cultural purposes and develop a strategy for equitable provision of services across the region.


Jun 2010 70%

3 Research and present best practice, sustainable models for arts incubators and share studio arrangements.


Jun 2010 65%

4. Develop models, assist artists and reduce impediments for short and long term studio accommodation for arts practitioners.


Jun 2010 45%

5. Develop a Community Partnership Grants Program





Performance Rating:

Variance Report: All programs areoperating successfully.A number of newprograms are in place orin planning phase

1. Program Activity Levels

Month Project/Event Total Audience

Total Participants

Project Partner orgs

Target Success

Rating

April Artstart 10 88 1 High April Cairns Tanks Events Crew 200 39 1 High April Babinda Tanks Events

Crew 21 3 High

Prospective Actions: There will also be a number of activities based in Smithfield. The Babinda Tanks Crew will host their event titled Warped on May 28 as part of the Babinda Harvest Festival.

ACTIVITY: COMMUNITY PARTNERSHIPS

165



Performance Rating:

Variance Report Round 2 – 13 January 26 March 2010. 17 applications received with the total request for funding being $142,228\. An out of round application under the category of Developing Regional Skills was approved in March. The applicant received $1,883.

2. RADF Grant Disbursements Result Measure: Disbursement of grant along with funding guidelines and in line with cultural plan priorities. Result Target: 100% of grant allocated in financial year. Reporting Frequency: Quarterly. Performance Assessment:

Requirement Funded Unfunded Budget Performance Rating

Round 1 $81,195 8,268 $89,463

Round 2 $80,623 61,606 $95,848

Prospective Actions Council Report will be prepared for June Meeting.

ACTIVITY: CIVIC THEATRE

Mission: To provide a customer focused venue and program of entertainment and cultural

events for the enrichment of our community. Officer Responsible: Civic Theatre Manager



(enter ) No *

(enter X) 1. Roll out Strategic Asset

Management Plan to ensure that suitable levels of service are provided to our customers

Self Assessment Dec 2009 60% X

2. Finalise review of industrial agreement application for Civic Theatre & Ticket Link operations.

Self Assessment Mar 2010 80% X


Carried fwd 2008/09


4. Determine Council’s management role of Cairns Centre of Contemporary Arts (CoCA)


Jun 2010 20%

* Variance Report for Initiatives not on target: 1: The Business Plan has been deferred pending capital works submissions approval. 2: Human Resources have advised that they will provide the industrial agreement for Civic Theatre & Ticket Link operations in early June 2010. * Prospective Actions for Initiatives not on target: 1: Evaluate once decision has been confirmed by capital works. 2: Will amend when received by Human Resources and provide further report.

166




Variance Report: Tracking 10% behind target.

1. Civic Theatre Attendance Numbers

0

20,000

40,000

60,000

80,000

Jul

Aug Sep OctNov Dec Ja

nFeb Mar Apr

May Jun

Atte

ndee

s

Total Attendances Target (75,587)) 08/09 Attendances

Prospective Actions: Attendances is expected to improve over the coming months with increased activity and quality shows on offer. January and Feb are quiet months for the theatre.

Performance Rating:

? Variance Report: Currently tracking 7% behind target.

2. Venue Utilisation

0

50

100

150

200

250

Jul


nFeb Mar Apr

May Jun

Day

s

Venue Utilisation Target (215)08/09 Venue Utilisation

Venue utilisation = number of days that the venue is booked for an activity or event.

Prospective Actions: With Jan and Feb quieter months, utilisation has decreased. The rest of the year is booked solidly and expected to track to target by the end of the financial year.

Performance Rating:

? Variance Report: This activity is currently tracking at 3% behind target due to Jan and Feb being quieter months.

4. Tickets Issued by Ticket Link for all Events

0

30,000

60,000

90,000

120,000

Jul


nFeb Mar Apr

May Jun

Tickets Issued Target (108,056) 08/09 Tickets Issued

Prospective Actions: Nil.

167


Mission: To support the maintenance of cultural heritage and memorials and the provision of public

art to the community. Officer Responsible: Manager Cultural Services and Facilities




No * (enter X)

1. Develop internal arts and cultural grant policies for new grant streams

Cultural Plan Jun 2010 100% Complete

2. Complete Public Art audit and make results available on CRC website

Carried fwd 2008/09






No * (enter X)

1. Implement major regional project, Queensland Dragon – Chinese in the North research and exhibition in Cooktown, Croydon, Innisfail and Cairns.

Qld Museum Agreement


2. Finalise Grafton Street Heritage Walk Cultural Plan Jun 2010 70%

3. Create and promote Collections of Historical Significance directory.


Jun 2010 30%



Performance Rating:

Variance Report: 68 enquiries for April.

2. Response to Enquiries

0100200300400500600

JulAug

SeptOct

NovDec

JanFeb

MarApr

MayJunN

umbe

r of

Res

pons

es

Actual Responses Made Target Number of Responses

Prospective Actions: Continue providing advice and assistance during visits to museums, by email and phone calls.

ACTIVITY: MEMORIALS, PUBLIC ART AND CAIRNS REGIONAL GALLERY LIAISON

ACTIVITY: MUSEUM DEVELOPMENT

Mission: To identify the significant cultural heritage collections in FNQ and to advise on and assist with their preservation, documentation, interpretation and sharing.

Officer Responsible: Manager Cultural Services and Facilities

168



Performance Rating:

Variance Report: Results for 3rd quarter were good and positive feedback has been received.

4. Number of Participants Undertaking Training

0

25

50

75

100

1st Qtr

2nd Qtr

3rd Qtr

4th Qtr

Num

ber o

f Cou

rse

Atte

ndan

ces

Number of Participants AttendedTarget Number of Course Attendances

Prospective Actions:

169


BRANCH: SPORT, RECREATION AND COMMUNITY DEVELOPMENT Mission: To promote and enhance the sport and recreational diversity and build capacity in the

communities of the Cairns Regional Council area to the benefit of the local community. Officer Responsible: Manager Sport, Recreation and Community Development.

ACTIVITY: MANAGEMENT AND ADMINISTRATION

Mission: To manage and provide strategic direction to the sport, recreation and community

development team. Officer Responsible: Manager Sport, Recreation and Community Development.




No * (enter X)

1. Oversee the production of strategic plans to guide the Branch.

Jun 2010 65%

2. Develop and implement the Team Development Plan

Jun 2010 90%

3. Determine, define and document service standards across the Branch

Jun 2010 60%

4. Document processes across the Branch Jun 2010 80% 5. Develop a plan to improve the visual

amenity of all Sport, Recreation and Community Development facilities

Jun 2010 30%

6. Design a professional development programme for the Leadership Team

Jun 2010 20%



Performance Rating:

Variance Report Expenditure on target. Revenue under 2.17%


-40

-20

0

20

40

60

80


Perc

enta

ge u

nder

/ove

r bu

dget



Prospective Actions Revenue will even out over period when grants are reviewed.

170



Performance Rating:

Variance Report Tennis Centre under construction completion due July 2010. Edmonton Indoor Multipurpose Facility: Federal grant funding body are reviewing the feasibility study before committing grant funding. Manunda Sporting Precinct: scoping still underway, internal discussions are progressing regarding further work required on implementation of master plan.

2. Branch Capital Budget Performance

0%10%20%30%40%50%60%70%80%90%

100%


Actual Spent - Cumulative Actual + Commitment Budget % spend target


Prospective Actions Actual and Committals are 10% under target.

Performance Rating:

Variance Report Days lost actuals and benchmark are cumulative. Zero days lost Oct-April 09/10.


01234567

Day

s



Prospective Actions

ACTIVITY: COMMUNITY DEVELOPMENT Mission: To assist community and individuals through community capacity building to be

creative, self sufficient and resilient and to have the opportunity to live safe, equitable, cohesive and sustainable lifestyles.

Officer Responsible: Community and Cultural Development Team Leader



(enter ) No *

(enter X) 1. Finalise the “Walk With Me” Project to

improve community relations in Mooroobool

Carry Fwd 2008-09


2. Develop a Community Development Strategic Plan for the period of 2009 to 2014

Jun 2010 80%

3. Complete the “Think the Drink” Initiative Dec 2009 100% Complete

171




(enter ) No *

(enter X) (phase 2), an awareness campaign targeting school leavers

4. Develop and implement the “Community Street Patrol” Initiative

Carry Fwd 2008-09


5. Develop the Reconciliation Action Plan Jun 2010 20% 6. Develop the West Cairns Strategy through

multi-agency collaboration to enhance community capacity and safety.

Jun 2010 80%

7. Develop the Southern Suburbs Strategy through multi-agency collaboration to enhance community capacity and safety and to ensure adequate provision for expected future growth.

Jun 2010 50%

8. Review asset management of Black Spot Towers

Jun 2010

25%

9. Implement place based initiatives Dec 2009 100% Complete 10. Facilitate funding opportunities and

collaborative partnerships to lead strategic initiative for Graffiti Management Policy (No. 1:04:02)

Carry Fwd 2008-09


11. Develop and implement Regional Positive Ageing Strategy.

Carried forward from 2008/09

Jun 2010 70%

12. Facilitation of the ‘Community Brekky’ on a biannual basis

Carried forward from 2008/09



Performance Indicators (Ratings: = Satisfactory, ? = Marginal, X = Unsatisfactory


Variance Report Lack of human resources has meant a reduction in capacity to complete event schedule.

1. Events Schedule Completion Rate

Event Event Date Completed NAIDOC Week July 09 * Peace Week July 09 * Seniors Week (Local) July 09 * Disability Week August 09 * Seniors Week (State) August 09 * National Safety Week October 09 * International Day of Disability December 09 * JCU careers day February 10 x International Women’s Day March 10 * Brekky Net April 10 x Youth Week April 10 x Domestic and Family Violence Prevention Month (D&FVPM)

May 10

Road Safety Expo & Road Crash Rescue Challenge

May 10

Safety Connect – Workplace Health & Safety Conference

May 10

World Elder Abuse Awareness Day June 10

Prospective Actions Recruitment is ongoing and it is expected that as new team members are recruited the completion rate will increase.

172



Sport, Recreation and Community Development Grants Grant Title Funding Body Due Date Date

Submitted Accepted Y/N

CJP Shang Park DEIR moved to DEEDI 30/08/09 Extension Approved

6/10/09 Y

Circus in Community – Carrot on a Stick DOH 30/09/09 Extension Approved

16/11/09 Y

Child protection week – Circle of safety NAPCAN 09/10/09 6/10/09 Y HACC DSQ 31/10/09 21/10/09 Y LAMP MAQ 30/11/09 16/11/09 Y Good Neighbours Building stronger leaders DOH 30/12/09 23/12/09 Y Family Support Worker 470026 DOC, CC& SQ FNQ Annual & 31/12/09 21/12/09 Y Sth Cairns Specialist Counsellor 472008 DOC, CC& SQ FNQ Annual & 31/12/09 18/12/09 Y Edmonton Community Centre 580241 DOC, CC& SQ FNQ Annual & 31/12/09 21/12/09 Y Community Planning & Support Officer 580207 DOC, CC& SQ FNQ Annual & 31/12/09 21/12/09 Y RAI – Referral for Active Intervention 472063 DOC, CC& SQ FNQ Annual & 31/12/09 18/12/09 Y Walk With Me DOH 31/12/09 18/12/09 Y Carrot-on-a-stick QLD Health 30/02/10 26/02/10 Y Seniors Week – Celebrating in Unity DOC, CC& SQ FNQ 26/05/10 Space Strategy DOC, S&R 27/08/10 Carrot on a stick – eat well be active DOC, S&R 27/08/10 Coaching the Coach DOC, S&R 27/08/10 Club skills development DOC, S&R 28/05/10 12/03/10 Y

Key: DEEWR – Department of Education, Employment & Work Relations DOH – Department of Housing – Community Renewal DOC –CC&SQ Department of Communities – Community Capacity & Service quality FNQ

DOC-DSQ – Disability Services Queensland

DOC - MAQ – Department of Communities -Multicultural Affairs Queensland

QH – Queensland Health

DOC -SR – Department of Communities - Sport & Recreation Minister of Police – Corrective Services and Sport DEEDI - Department of Employment, Economic Development and Innovation

DOC-CP – Community Participation

Performance Rating:

Variance Report

2. Compliance with External Funding Agreements

$0$50,000

$100,000$150,000$200,000$250,000$300,000$350,000$400,000$450,000$500,000

DOC- CC&SQ

DOC -MAQ QH

DEEWR

DOC-CP

DOC -SR

DSQ

Ministe

r of P

olice

DOH

External Funding Source

Ann

ual F

undi

ng A

mou

nt

Compliant with funding agreement Non Compliant with funding agreement

DEEWR – Department of Education, Employment & Work Relations

DOH – Department of Housing

DOC –CC&SQ Department of Communities – Community Capacity & Service quality FNQ

DSQ – Disability Services Queensland

DOC - MAQ – Department of Communities -Multicultural Affairs Queensland

QH – Queensland Health

DOC -SR – Department of Communities - Sport & Recreation

Minister of Police – Corrective Services and Sport

DOC-CP – Community Participation

Prospective Actions

173




Variance Report Lack of human resources has meant a reduction in capacity to complete event schedule.

3. Diversity of Program Partners

Project Community Councillors Internal Gov Non Gov Corp Performance NW (July 09) * * * * PW (July 09) * * * * * SW (N) (Aug 09) * * * * * * DAW (Sep 09) * * * * * IDPWD (Dec 09) * * * * IWD (Mar 10) * * * * * YW (April10) X D&FVPM (May 10) EAAD (Jun 10)

Legend of Groups • NW – NAIDOC Week • PW – Peace Week • SW – Seniors Week • DAW – Disability Action Week • YW – Youth Week • IDPWD – International Day of People With A Disability • IWD – International Women’s Day • D&FVP – Domestic and Family Violence Prevention

Month • EAAD – Elder Abuse Awareness Day

Prospective Actions Recruitment is ongoing and it is expected that as new team members are recruited the completion rate will increase.

Performance Rating:

Variance Report In Kind Assistance funds have been fully expended.

4. Grants and In-kind Applications Funded

$0$50,000

$100,000$150,000$200,000$250,000$300,000$350,000

CommunityDevelopment

Grant

SustainabilityGrant

In-kind

Funded Unfunded

Prospective Actions Community Development and Community Organisation Sustainability Grants approved by Council at March SACCS Meeting. Please note that the unfunded Sustainability Grants amount covers a three year period.

ACTIVITY: COMMUNITY DEVELOPMENT – DOUGLAS Mission: To work collaboratively with communities in the Mossman, Port Douglas and

Daintree areas to enhance their capacity to identify and achieve their aspirations with a focus to live a safe, equitable, inclusive and sustainable lifestyle.

Officer Responsible: Community Development Team Leader - Douglas



(enter ) No *

(enter X)

1. Develop Community Facilities Management Plan including Staff Training Program

2.2 3.2 & 4.4 Jun 2010 95%

2. Completion of transition of HACC Home Maintenance and Modification & Lawn mowing Service to new provider

2.1, 3.2 & 6.6 Jun 2010 85%

174




(enter ) No *

(enter X) 3. Review of Mossman Shire Hall

strategic plan that was deferred for decision until July 2009 – will now be part of the Departmental Facilities Review Study of the Douglas area

Carry Fwd 2008-09 3.2

Jun 2010 0%

4. Develop Social Planning Report for Douglas

3.2, 6.5 & 6.6 Jun 2010 10%

5. Implement expanded public bus service for area

Sept 2009 100% Complete



Performance Rating:

Variance Report

1. Events Schedule Completion Rate

Event Event Date Completed NAIDOC Week – Flag Raising Ceremony July 09 Yes Annual Seniors Week Lunch August 09 Yes Annual Christmas Appeal (Far North) December 09 Yes International Women’s Day March 10 Yes Youth Week April 10 Yes World Environment Day June 10

Prospective Actions Planning Art Exhibition in the Mossman Council Office foyer, displaying works from local community from 31 May to 11 June, to celebrate World Environment Day.

Community Development Douglas - Recent Activities • Youth Week celebrations were held with a number of activities carried out in partnership with Douglas Shire

Community Services Association: The Community Movie Night Mossman Shire Hall was held on 17 April with over 70 people in attendance, the highest number since the Movie Nights commenced.

Current Consultation Processes • Review of Douglas Advisory Board was undertaken with a workshop held 22 February. Review process

included development of background paper, Board Member Survey and Workshop. Report with revised Draft Terms of Reference is being developed for submission to May Ordinary Meeting.

• Cuppa with Council - Informal consultations continue to be held on the third Tuesday of each month at Diwan Community Health Centre. The next Cuppa with Council will be held Tuesday 18 May 2010.

• Community Agency Network (CAN) network meetings are held on the third Wednesday of every month: Community Development Douglas hosted the April 21 Meeting and will host the November meeting.

• As a result of the Daintree Shuttle Passenger Survey, which sought feedback on passenger profiles, existing timetable and current pick up and drop off spots, a new Saturday morning service commenced 10 April, for a 3 month trial. Half-price Tuesdays and Fridays commenced 13 April, for two months. A new stop at Wonga has been included in the timetable.

Current Projects • Women of Douglas – Monthly article on local paper recognising a Women of Douglas who has made

outstanding contributions to community – culminates in launch of Women of Douglas booklet on International Women’s Day 2011.

• Daintree Cape Tribulation Action Plan – recruitment of a Project Officer for period of 4 months to be based at Mossman to commence shortly.

175



Performance Rating:

Variance Report There are currently 62 clients receiving the service and 12 on the waiting list.

3. Programs to address identified community needs are identified and prioritised for collaborative action

a) HACC Home Maintenance Service: Provides lawn care and minor home modifications to enable frail, disabled or elderly HACC eligible residents to remain at home.

HACC Service

62

012

020406080

AprilCurrent Month

Num

ber o

f Clie

nts

Lawn Care Home Modifications Waiting List

Prospective Actions Resolution carried at March SACCS committee meeting not to renew funding agreement as auspice of the project and to transition the auspice to appropriate local community organisation. HACC have been advised and transition process is underway.

Performance Rating:

Variance Report

b) HACC Home Maintenance Service: Provides lawn care and minor home modifications to enable frail, disabled or elderly HACC eligible residents to remain at home.

HACC Home Maintenance Service

020406080

100

Jul

Aug Sep Oct Nov Dec Jan

Feb Mar Apr May Jun

Num

ber o

f Clie

nts

Lawn Care Home Modifications Waiting List

Prospective Actions As above.

ACTIVITY: SOUTHERN SUBURBS SUPPORT SERVICES Mission: To enhance, promote and develop social capital, community capacity and inspire

community connectedness in the southern suburbs of Cairns by working to support the empowerment of individuals, families and the community as a whole.

Officer Responsible: Southern Suburbs Support Coordinator



(enter ) No *

(enter X) 1. Update and develop service specific

policies and procedures required under Community Services Legislation and accompanying Community Service Standards

6 & 6.3, OFIs: Leadership Strategy & Planning

Jun 2010 70%

176




(enter ) No *

(enter X) 2. Engage a range of guest speakers and

presenters to deliver community education on a range of social and health related matters within the ‘Family Unity’ parenting support program.

Corporate Goals: 2.1; 6.6

Jun 2010 90%

3. Investigate opportunities to increase revenue raised through Hambledon House Community Centre.

Corporate Goal: 5.3

Aug 2009 100% Complete

4. Review and update Southern Suburbs information registers and contact lists and develop a more accessible streamlined system for storing and accessing registers.

Corporate Goal: 2 & 6.3

Jun 2010 80%



Performance Rating:

Variance Report Demand for Information and Referral steady this month.

1. Number of Persons/Groups Accessing Information Services

0

30

60

90

120

150

Jul Sept Nov Jan Mar May

Num

ber o

f Enq

uirie

s

Enquiries Target

Prospective Actions Reported period 24.03.10 to 28.04.10.

Performance Rating:

Variance Report Demand for Family Support Services has escalated this month. Demand is extremely high with 6 new referrals received this month.

2 (a) Number of Counselling Appointments and Support Services: South Cairns Family Support

0102030405060708090

100

Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun

Num

ber o

f Cou

nsel

ling

App

oint

men

ts

Family Support Support Target

Prospective Actions A waiting list has been established in response to high client and referral numbers. A 4- 6 week waiting period for some families is anticipated

177



Performance Rating:

Variance Report Specialist Counselling appointments lower than previous months due to 4 public holidays & Specialist Practitioner attending 2 day workshop in Brisbane. Referrals were strong this month with 6 new referrals received.

2 (b) Number of Counselling Appointments and Support Services: South Cairns Specialist

Counselling

0102030405060708090


Num

ber

of C

ouns

ellin

g A

ppoi

ntm

ents

Counselling Counselling Target

Prospective Actions Nil

Performance Rating:

Variance Report 11 formal evaluations received from ‘Parents & Carers Information session’ – 20 April; 55 compliments from Community Education Programs delivered to 55 students and individuals; 10 comments from other agencies and contact visits.

3. Community Education and Parenting Programs delivered - Number of evaluations received

0

50

100

150

200


Comment Compliment OFI Question

Prospective Actions The third Parents and Carers Information session –– Anxiety, Depression and Stress management is scheduled for 18 May.

Performance Rating:

Variance Report Hours of venue hire are consistent and are higher than previous months. 1 new user group this month.

4. Number of Hours of Venue Hire

0

50

100

150

200

250

300


Hou

rs o

f Ven

ue H

ire

Venue Hire Target

Prospective Actions Continue promotion of hire facilities.

178


ACTIVITY: SPORT AND RECREATION Mission: To foster, support and develop sport and recreational opportunities and facilities in

accordance with the needs of the community including providing safe beaches within the Cairns Regional Council area.

Officer Responsible: Sport and Recreation Team Leader



(enter ) No *

(enter X)

1. Produce a Park & Recreation Strategy 2010-2015 (incorporating Sport and Recreation and Leisure Venues)

Corporate Plan Goal 2

Apr 2010 90% X

2. Develop tactical asset management plans for all Sport & Recreation facilities

Self Assessment

Jun 2010 50%

3. Develop AMDP Strategic Plan for Sport & Recreation facilities

Self Assessment

Jun 2010 5%

4. Undertake a Feasibility Study of the Smithfield Aquatic and Indoor Facility

Self Assessment

Mar 2010 75% X

5. Review the Not For Profit tenure policy with Property Services

Carry Fwd 2008-09

Mar 2010 30% X

6. Develop a Skate, BMX and Youth Space Strategic Plan across the region

Self Assessment

Jun 2010 10%

7. Liaise with Property services to develop deployment flowcharts for tenure processes

Self Assessment

Apr 2010 50% X

8. Develop Club Development planning worksheet and checklist for clubs to use

Self Assessment

Aug 2009 100% Complete

9. Develop Capital Work priority framework for Sport and Recreation facility development

Self Assessment

Jun 2010 75%

10. Coordinate funding, lease and other related tasks to support construction of the proposed Edmonton Indoor Multipurpose Sports Facility

Corporate Plan Goal 2

Jun 2010 90%

11. Review the role of the Sport and Recreation Reference Group

Carry Fwd 2008-09

Jun 2010 75%

12. Negotiate with EPA for an additional Lifeguard to be stationed at Green Island

Self Assessment


13. Review Lifeguard and Swimming Enclosure contracts and level of service provided, re-tender for 2010-2013 in accordance with community need.

Self Assessment


14. Finalise outstanding matters relating to the Manunda Sporting Precinct Master Plan

Carry Fwd 2008-09

May 2010 90%

15. Introduce an annual membership survey and facility audit review

Carry Fwd 2008-09

Jun 2010 15%

16. Standardise beach information signage through an independent audit then implement

Carry Fwd 2008-09

Feb 2010 90% X

17. Undertake a Feasibility Study of the Edmonton Aquatic Facility

Self Assessment


179




(enter ) No *

(enter X)

18. Complete the Regional Tennis Facility Corporate Plan Goal 2

Jun 2010 40%

* Variance Report for Initiatives not on target: 1. Completion delayed due to State Government request for an extension of time to review document. 4. Timing pushed out due to other planning projects and making Edmonton Feasibility Study a priority due to funding requirement. 5. The Not For Profit Tenure Policy review is being project managed by Property Services who are reliant on other units providing the required community consultation feedback. Sport and Recreation consultation was conducted through the Park and Recreation Strategy. 7. Due to lack of staff resources and other pressing priorities deployment flowcharts have not been a priority. 16. Awaiting further signage to be manufactured and recommended beach closures to be undertaken. * Prospective Actions for Initiatives not on target: 1. Will be completed by July 2010. 4. Will complete and will be presented to Council for endorsement at August 2010 SACCS 5. Property Services are finalising a timeline for this project. 7. Deployment flowcharts will be progressed when other pressing projects are complete. 16. Signage will be installed once manufactured anticipate end June.


Performance Rating:

Variance Report Six Successful Young People in Sport applicants = $1800. Twelve unfunded, budget has been expended.

3. Council Grant Funding Budget Distributed Each Year

71,810

40,000

12,400

$0$10,000$20,000$30,000$40,000$50,000$60,000$70,000

Sport and Rec Grant In-Kind Young People inSport (YPIS)Funded Unfunded

Prospective Actions

Performance Rating:

Variance Report The April-June edition of this newsletter is the last paper copy that will be printed. In line with the Paper Smart Strategy, this communication will only be available electronically in the new financial year and will be produced in house.

4. Newsletter Distribution Numbers and Volume of Website Traffic

0250500750

10001250150017502000

Jul-Sep Oct-Dec Jan-Mar April-June

Num

ber

Newsletters Distributed Website Traffic

Result Targets: Over 200 ‘hits’ per quarter on the Sport and Recreation related website pages. * Website statistics will be reflected at the end of each Quarter ** Goals and Greenspace Quarterly Newsletter also available on website.

Prospective Actions

180



Performance Rating:

Variance Report 60% TAMPS completed on sporting facilities to date. 90% of Sport and Recreation Capital Work projects are underway.

5. Number of TAMPS and Minor Capital Works Projects Completed*

0102030405060708090

100


Perc

enta

ge

TAMPS Minor Capital Works completed

Result Target: TAMPs for 20% of sporting facilities across region implemented. *Minor Capital Work Projects developed from Sport & Recreation Facility Renewal Capital work allocation

Prospective Actions:

Performance Rating:

Variance Report Finalising New Lease Agreement with Tennis Qld for Regional Tennis Facility and Lease renewals for Cairns Hockey Association., Cairns District Soccer and Cairns Junior Cricket.

6. New lease or lease renewals for Sporting Fields and Facilities

0123456789

10


Leas

es

New Leases Lease Renewal

Prospective Actions

Performance Rating:

Variance Report 16 requests all acknowledged within 2 days.

7. Number of Infrastructure Failures and Maintaining High Level of and Continual

Improvement of Facilities and Fields

0

10

20

30

40


Num

ber o

f Req

uest

sN

umbe

r of D

ays

to re

spon

d

# of Maintenance Requests # response time

Result Targets: All requests acknowledged within 7 days and Service Level Agreements/Contracts in place with suppliers * Response time - is time taken for Sport and Recreation officers to place works request and to update community on course of action to resolve the issue.

Prospective Actions

181



Performance Rating:

Variance Report

8. Number of Beach Incidents, Meeting all Health and Safety Requirements and Compliance with

Contract Terms and Conditions

Number of hours closed due to weather, stingers, crocodile, etc.

0200400600800

100012001400160018002000


Num

ber H

ours

# of hours closed 08/09 # of hours closed 09/10

Number of Incidents


Marine stings 25 16 54 115 5 46 59 42 26 43 Resuscitation 0 1 1 0 0 0 0 0 0 0 Minor First Aid 135 135 66 40 51 100 90 62 51 48 Beach Closure (hr) 0 0 0 0 0 5 827.5 537 1832 5

* Beach closure hours are across all beaches within the Region including Green Island.

Prospective Actions

ACTIVITY: LEISURE VENUES Mission: To provide a high standard of service to the community and stakeholders within all

Council Leisure Venues, including internally managed aquatic facilities, externally managed aquatic facilities, Barlow Park, caravan parks and camping grounds.

Officer Responsible: Leisure Venues Team Leader



(enter ) No *

(enter X) 1. Develop Business Plan for Leisure Venues Self

Assessment Jun 2010 75%


SUB-ACTIVITY: LEISURE VENUES – MANAGEMENT Mission: To manage and provide operational, strategic and commercial support to the

Leisure Venues team. Officer Responsible: Leisure Venues Team Leader



(enter ) No *

(enter X) 1. Identify three new events or new revenue

streams for Council’s Leisure Venues Jun 2010 65%

182




(enter ) No *

(enter X) 2. Develop the Leisure Venues component of

the Parks & Recreation Strategy 2010 to 2015

Carry Fwd 2008-09

Jun 2010 95%

* Variance Report for Initiatives not on target: * Prospective Actions for Initiatives not on target: .

SUB-ACTIVITY: LEISURE VENUES – EXTERNALLY MANAGED AQUATIC FACILITIES

Mission: To provide a range of aquatic facilities that is efficient, affordable and meets the

needs of the community. Officer Responsible: Leisure Venues Team Leader




(enter ) No *

(enter X) 1. Assist with the development of tactical

asset management plans for public swimming pools

Carry Fwd 2008-09

Jun 2010 35%

* Variance Report for Initiatives not on target: * Prospective Actions for Initiatives not on target: Resourcing Demands

Performance Rating:

Variance Report Significant loss of water at Mossman Pool, causing surface subsidence. Quotes sourced, suppliers engaged works programmed to be complete by end of financial year.

1. Pool Lease Audit Completions Babinda Gordonvale Edmonton Woree Tobruk S/field Mossman Date of

Audit C/N R C/N R C/N R C/N R C/N R C/N R C/N R

Jul 09 N - N - N - N - C C C

Aug 09 N - N - N - N - C C C

Sep 09 N - N - N - N - C C C

Oct 09 C C C C C C C

Nov 09 C C C C C C C

Dec 09 C C C C C C C

Jan 10 C C C C C C C

Feb 10 C C ? C C C C ? C ? Mar 10 C C C C C C C ? Apr 10 C X C X C X C X N - N - C X May 10 Jun 10 Performance Rating

Key: C = Completed, N = Not Completed, R = Rating ( = Satisfactory,? = Marginal, X = Unsatisfactory)

Prospective Actions Tobruk and Smithfield inspections not complete at the time of report. Rectification Action Plans from non compliant inspections have been constructed progressed and are nearing completion. Outstanding handover works for Southern Pools have now all been programmed and are on track for completion by end of financial year.

183



Performance Rating:

Variance Report Low PH levels at Woree however no Bacteria present. Quality has markedly improved at all pools due to more rigorous enforcement of testing reports.

2. Water Quality Testing – Chemical testing

Date of Audit Babinda G/vale Edmonton Woree Tobruk S/field Mossman

July 09 n/a ? ? X ? Aug 09 n/a ?

Sep 09 ? X ? Oct 09 ?

Nov 09 Dec 09 Jan 10 ? ? Feb 10 ? ? Mar 10 X X

Apr 10 ?

May 10 Jun 10 Performance Rating

Key: Rating ( = Satisfactory,? = Marginal, X = Unsatisfactory) Results based on fortnightly tests by Cairns Water “?” and “X” ratings explained below: Ppm-= parts per million

Prospective Actions Purchasing new water testing devices for the lessee of CRC swimming pools to ensure consistent testing with the water lab and quality assurance for the public.

Performance Rating:

Variance Report No YMCA usage figures for April as reports are not due until after reporting deadline.

4 (a) Babinda Pool Attendance Levels

0200400600800

1000120014001600

Jul


nFeb Mar Apr

May Jun

Babinda 09/10 Babinda 08/09

Prospective Actions

Performance Rating:


4 (b) Gordonvale Pool Attendance Levels

0

1000

2000

3000

4000

5000

Jul


nFeb Mar Apr

May Jun

Gordonvale 09/10 Gordonvale 08/09

Prospective Actions

184




Variance Report Numbers are significantly down due to poor health of lessee resulting in shortening of operational hours, lower attendance levels and less programs.

4 (c) Edmonton Pool Attendance Levels

0100020003000400050006000

Jul


nFeb Mar Apr May Ju

n

Edmonton 09/10 Edmonton 08/09

Prospective Actions

Performance Rating:


4 (d) Woree Pool Attendance Levels

0100020003000400050006000700080009000

Jul


nFeb Mar Apr

May Jun

Woree 09/10 Woree 08/09

Prospective Actions

Performance Rating:

Variance Report Significant decrease in participation due to bad whether. Lessee also indicates that competing with the Esplanade Lagoon facility is a challenge.

4 (e) Tobruk Pool Attendance Levels

02000400060008000

1000012000

Jul


nFeb Mar Apr May Ju

n

Tobruk 09/10 Tobruk 08/09

Prospective Actions

185



Performance Rating:

Variance Report High level of school participation and carnivals in February and March.

4 (f) Smithfield Pool Attendance Levels

02000400060008000

10000

Jul

Aug Sep OctNov

DecJa

nFeb

MarApr

MayJu

n

Smithfield 09/10 Smithfield 08/09

Prospective Actions

Performance Rating:

Variance Report High level of school attendance, swimming carnivals etc.

4 (g) Mossman Pool Attendance Levels

02000400060008000

10000

Jul


nFeb Mar Apr

May Jun

Mossman 09/10 Mossman 08/09

Prospective Actions

Performance Rating:

Variance Report Attendance Reported Quarterly by Sugarworld Lessees next report due end of June.

4 (h) Sugarworld Attendance Levels

0

3000

6000

9000

12000

Jul

AugSep

OctNov

DecJa

nFeb

MarApr

MayJun

Sugarworld 09/10 Sugarworld 08/09

Prospective Actions Facility closed due to structural problems with the slides.

186


SUB-ACTIVITY: LEISURE VENUES – BARLOW PARK Mission: To provide a high quality multipurpose sporting facility meeting the needs of the

broader community and delivering high service standards. Officer Responsible: Leisure Venues Team Leader




No * (enter X)

1. Maximise Turf Team revenue and value to the branch

Jun 2010 90%

2. Develop Business Plan encompassing strategic and operational direction for Barlow Park


3. Investigate naming right opportunities for Barlow Park.

Carry Fwd 2008-09


4. Complete the development of tactical asset management plans for Barlow Park

Carry Fwd 2008-09


5. Research opportunities for hosting an expanded range of major sporting events of either a national or international standard

Carry Fwd 2008-09




Performance Rating:

Variance Report

1. Barlow Park Usage Levels

0

25

50

75

100

Jul

Aug SepOct

Nov Dec Jan

FebMar Apr May Ju

n

Perc

enta

ge

Actual Target

Result Targets: Achieve usage on greater than 85% of days in the year

Prospective Actions

187



Performance Rating:

Variance Report

2. Events hosted

1000

6000

11000

16000

21000


Revenue $,000 Event

Prospective Actions

SUB-ACTIVITY: LEISURE VENUES – CARAVAN PARKS, CAMPING GROUNDS AND OTHER LEISURE ACTIVITIES

Mission: To coordinate an efficient and standard method of operating Council’s camping

grounds, providing the public with safe and enjoyable facilities. Officer Responsible: Leisure Venues Team Leader



(enter ) No *

(enter X) 1. Enter into long term management

agreement for Fitzroy Island Jun 2010 80%


Carry Fwd 2008-09

Jun 2010 5%

3. Lease out the management of the Palm Cove Caravan Park and incorporate upgrade works into the lease

Carry Fwd 2008-09

Apr 2010 90% X

* Variance Report for Initiatives not on target: 3. Completion delayed - report tabled at May Ordinary – awaiting outcome. * Prospective Actions for Initiatives not on target: 3. Will be completed in accordance with Council’s resolution.

Performance Rating:

Variance Report

Total Campers increasing due to improvements to the facilities and weather.

1. (a) Occupancy Levels - Palm Cove

0100200300400500600

Jul

Aug SepOct Nov

Dec Jan

Feb MarApr May Ju

n

Occupancy Level Target

Prospective Actions Improvement to amenities block, access pathways and vegetation being completed. Further work required to living quarters.

188



Performance Rating:

Variance Report New caretaker has improved business and patronage of at the facility. Occupancy will increase in the coming months due to influx of seasonal visitors.

1. (b) Occupancy Levels - Bramston Beach

0

50

100

150

200

Jul

AugSep Oct

NovDec

Jan

FebMar

AprMay Ju

n


Prospective Actions

Performance Rating:

Variance Report

1. (c) Occupancy Levels - Wonga Beach

0200

400600

8001000

1200

Jul

Aug SepOct

NovDec Ja

nFeb Mar Apr

May Jun


Prospective Actions New Caretaker Agreement.

Performance Rating:

Variance Report

Improved weather and conditions has resulted in increased usage

1. (d) Occupancy Levels - Fitzroy Island

010203040506070

Jul

AugSep Oct Nov

DecJa

nFeb

MarApr

May Jun


Prospective Actions

sports, arts, culture & community services committee 12

Documents