SUNWAY SPORT CENTRE BOOKING

REPORT FINAL PROJECT SYSTEM ANALYSIS AND DESIGN

UNIVERSITI TEKNOLOGI MALAYSIA

(UTMSPACE)

LECTURER : MR NOR HASHIM BIN ABU SAMAH

GROUP NAME: FIVELADYFLY

BLOG : www.fiveladyfly.blogspot.com

GROUP MEMBERS: STUDENT ID

1. NOR AMIZUL FAZURA BT ABD JALIL SX132566CSRF032. ROSNIZA BT RAZALI SX130134CSJS033. HARTINI BT SURI SX130192CSRS034. NURSYAFIQAH BT MOHAMAD NOR SX130202CSRS035. THIVYAAH DEVI SRI A/P DHANABALAN

SX132526CSJF03

SPORT CENTRE MANAGEMENT SYSTEM

1. INTRODUCTION

1.1 Background Study

Nowadays, futsal, badminton, squash has become one of the major sports in many

countries. It is being one of the favourite sports among teenagers, adult and kids, including mans

and women’s. That is why we can see a lot of sport centre has been opened everywhere. As can see,

many other courts today still use the manual booking system. This system is quite unfriendly to the

user. By using the current system, users need to call or come to the futsal club by themselves to

check the availability and to book the court which is wasting their time if the court is not available.

Sometimes, there are happens the clashing when the booking data is not organized nicely. The

booking data of the current system will be stored manually and it has a high probability that the data

might lose or broken. Besides that, there are still so many lackage of using the current booking

system. The other problem is the management of court resources and staffs. Though the number of

staffs and resources are not as big as other company, but, they are still need to be organized

systematically since the staffs need to work until 4a.m every day. That’s why, the system is needed

to be replaced with a new system which is more systematic and user friendly.

1.2 Current Problem

One of major problems related to the court is about their booking service. Besides that, the

management services also need to be conducted efficiently.

1. Most of people today having a busy lifestyle. Time is becoming one of the priceless things. They

have no much time to do such a complicated job for no result. However, basically the person must

call or come to the Sport Centre to book court and other resources. And what if at the same time, all

of the court has fully booked. For sure, they are just wasting their time. They just can see on i-

booking but cannot book on that system so their need own system.

2. The owner also keeps or records their booking data in a log book. The chance and probability the

data might lose are high. Another problem that occur are when the team want to booking the futsal

court, there are always happens the clashing between another teams. This scenario happens

because the manual system does not have a proper management to handle it.

3. Besides that, most of the court is open for night and day. That means their worker needs to work

in shift. And it is quite complicated to manage their staffs manually. That is why the futsal court

management need a system which can arrange the schedule automatically. Based on the problems

that occur, this project will give beneficial to the owner of Sport Centre or the people in order to

make a management more efficient and follow up with the technology using nowadays. This system

also will make the organization became so easy and faster.

1.3 Propose System Solution

Sport Centre Management System (SCMS) is developed to give an efficient system to the

Sunway Sport Centre management. In the existing system, customer needs to come to the sport

centre to make a booking even they can check by i-booking. However, by using SCMS, they can make

the online booking anywhere and anytime. This system is covering online booking for customer and

online system for staff. This system is for the customers to booking court and other resources, view

court availability via online system. Besides that, by using GSM modem, a confirmation message will

be sent to customer’s mobile after they made the online booking. Based on the existing system, all

the booking data, equipment data, staff profile and others will be stored manually in a log book. This

is dangerous because the probability the data will be lost or damage is high. So, Sport Centre

Management System is also developed for all the booking and management data can be stored in

database which will be more secure

1.4 Objective

The main aim of this project is to design, develop a system which would assist the people who love

to play futsal and futsal court owner. The overall objectives of the project are:

1. To develop a web-based system of futsal court booking

2. To give confirmation message to the customer to approve booking.

3. To saved or record all booking data information in a database system which is more secure.

1.5 Scope

The system is developed for the several different scopes.

1. Customer – Enable customers booking court and other resources by using online system.

2. Staffs - Edit equipment and all courts management by using online system.

3. Database - To store all the booking data securely.

1.6 Benefits

By develop this new system will give some benefits.

1. Customer – No need to come to make a booking

2. Staffs – Can do work more efficiently, comfortly and fast

3. Data may not lost and easier to find

2. PROJECT PLAN

2.1 Cost Benefit Analysis

Supplies ###IS Personnel 14 000 15 400 16 940 18 634 Maintenance 1 525 1 525 1 525 1 525

Annual Production Cost 16 275 16 925 18 465 20 159

Present Value 14 152 12 792 12 140 11 526

Acumulate Cost 30 652 43 449 55 589 67 115

Benefits Year 0 Year 1 Year 2 Year 3 Year 4

Labor Savings 15 300 16 065 16 868 17 711 Increase Sales 20 700 22 770 25 047 27 551

Total 36 000 38 835 41 915 45 262

Present Value 31 304 29 365 27 558 25 879

Acumulate Benefits 31 304 60 669 88 227 114 106 Gain or Loss ### 17 220 32 638 46 991

Profitability Index 46 991 / 16 500 = 2.848

Profitability index = 2.848 , showing that is good investment because of its index is more than one.

2.2 Gant Chart

3. SYSTEM ANALYSIS

3.1 Interviews questionnaires and feedback from interviewee.

Interview Question for Sunway Sport Centre

1. How do you arrange the booking from customer? Is there any problem of the arrangement?

Sunway Sport Centre use two approach to handle the facilities booking arrangement. They use manual system and online system. The online system is iBooking. They need to use manual system if online system cannot be use due to technical problem.

2. If customer want to know about SSC or book the sport facilities, how they can get the info.a. Walk inb. By phonec. Websited. Others ________________________________

From the interview, we found most customers make facilities bookings through a phone call and walk in to the SSC.

3. What is the questions that always asked from the customer?

The question is often asked by customer is court availability and rate per hour, promotion and event.

4. Are you satisfied with the current system? Why?

User not strongly satisfied with the current system because they need to use manual system in the same time. The current system only provides customer to book the facilities and not provide much information to the customer like promotion and event.

5. What is the operational day and opening time of this SSC?

SSC operate Everyday and its open from 9.00 am until 12.00 am

6. Which day in a week SSC have more customer than the other day.

SSC have more customer on weekend.

7. What is the facility available here? How many?

SSC have 7 badminton courts and 4 futsall court

8. What are the most popular facilities here?

A badminton court is the most popular facilities here.

9. What is your opinion if customer can book and get info of the sport facilities true the internet?

Most of interviewee believe it is better if the user can make reservations through the internet because it can save time and cost.

10. Is there any idea or opinion do you have to improve the current system?

The current system can be improve by provide rate per hour, and info about promotion and event. New system should be user friendly, fast response and provide information customer needs.

3.2 Design of current logical DFD

Customer Booking detail approve booking admin

0

iBookCourt booking detailcomfirmation email

Context Diagram iBookCourt

iBookCourtcomfirmation email

customer court status 2

check available courtchoose court

1

Booking available courtpayment

court status

D1 Court Status

Level 0 DFD for iBookCourt System

ID & password1.2

BookingD2 Customer Detail

matchcourt status court status

D1 Courtnot available 2.1 court status

check availability court available

2.23.2 comfirm to booking

fee summary3.1

calculate feesfees summary booking detail

3.3 request totaluser pay payment D3 Account

total

accept payment

booking detail / total amount

Customer Reference Number

Level 1 DFD of iBookCourt System

3.3 Design of system improvement (to-be system / proposed system) DFD

Order verify order

Reference Number Show Customer Reference Number Payment

Context Diagram of Sunway Sport Centre Booking System

CUSTOMER STAFF

0

Sunway Sport Centre Booking

System

Order Court Management

Verifying Order Updating Info

Court List

Payment Info Show Customer Reference Number

Payment Detail

Invoice Detail

Payment Received Online Payment

Show Booking Detail

Level 0 DFD of Sunway Sport Centre Booking System

CUSTOMER STAFF

0

Fill Order

1

Processing Order

2

Payment Process

D1 Court

Account Dept

4. SYSTEM DESIGN

4.1 Physical DFD design

D2 Customer DetailBooking

matchcourt status court status

D1 Court2.1

check availability court available

2.23.2 comfirm to booking

fee summary3.1

calculate feesfees summary booking detail

3.3 request totaluser pay payment D3 Account

total

accept payment

booking detail / total amount

Customer Reference Number

4.2 Structure Chart

4.3 Decision tree

4.4 Interface design.

Home

Login

Booking Rate

Booking

Booking Summary

Booking Comfirmation

Court Status

User Manual