sparkle services, inc. presents: effective quality control
TRANSCRIPT
SPARKLE SERVICES, INC. PRESENTS:
Effective Quality Control
ASK YOURSELF
•How do you know your building is clean?
• How do you know contracted services are performed?
• How do you know you are receiving real value for the price being paid?
You can only know with proof.
THE SOLUTION
We Offer Proof through Effective Quality Control
•Know services will be completed as outlined.
•Submit messages that are documented.
• Receive customer service that exceeds expectations.
• Consistently get a cleaner building for the same cost.
We accomplish this level of service with our quality control program, CleanTelligent.
THE EXPERIENCE:
Our Customer Service is Built on 3 Values:• Quality
• Reassurance
• Communication
QUALITY: INSPECTIONS
We input and document the services from our contract into CleanTelligent.
QUALITY: INSPECTIONS
We inspect those services to make sure they are performed to above industry standards.
QUALITY: INSPECTIONS
Inspection results are available for review so you can see we are honoring our contract.
REASSURANCE: JOB SCHEDULING
All work is scheduled based on the areas and frequencies specified in the contract.
REASSURANCE: JOB SCHEDULING
Detailed job schedules ensure all services are completed as promised.
MOBILE SURVEYS
QR codes can be used to receive feedback on your building through anonymous surveys. Time tracking of the cleaning staff is also available through this same feature.
MOBILE SURVEYS
Scan QR Code to experience the power of Anonymous Surveys
COMMUNICATION
Submit any issues using your current email system or submit directly into CleanTelligent.
COMMUNICATION
All responsible personnel are notified. If the request does not receive a prompt response, management is informed.
CleanTelligent Client Notification Dane Laverty from Boyer Company has SUBMITTED the following NEW work order:
Client: Boyer CompanyService Location: Boyer Company OfficesSubject: No Toilet Paper Message : Date: February 26, 2012 09:23 AMHi. There is no toilet paper in the men’s restroom on the 1st floor.
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CleanTelligent Client Notification Michael Jenkins from CleanBrain Software, Inc. has REPLIED to the following message:
Client: Boyer CompanyService Location: Boyer Company OfficesSubject: RE: No Toilet Paper Message : Date: February 26, 2012 09:26 AMTaken care of. Thanks for letting us know!
Message HistoryAuthor: Dane Laverty – Boyer Company Date: February 26, 2012 09:23 AMHi. There is no toilet paper in the men’s restroom on the 1st floor.
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COMMUNICATION
We respond to your message and updates are logged as progress is made.
COMMUNICATION: REPORTS
Performance reports help us increase accountability and improve internal training.
View average inspection scores to know that you are getting real value for the price.
COMMUNICATION: REPORTS
OUR PROMISE
With effective quality control you can know:
•Services are completed as contracted.
•Messages are documented and receive response.
•Customer service is exceeding your expectations.
• The building is consistently cleaner for what you are paying.
SIMPLE IMPLEMENTATION
Get Started• Receive a username and
password.• Click a desktop icon
linking to the login.• Submit and review
information.• All data is secure.
We Are Committed to Providing Exceptional Customer Service.