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Southern California Market Job OpportunitiesNEW OPENINGS Last Updated: 12/15/2011 p.1

Location Req # Job Title RecruiterClose Date

(or until filled)

Barstow, CA 131519BR Maintenance Tech Irma Baca 12/20/11

Cerritos, CA 132171BR Business Services AE I - Voice Specialist Antoinette DeLeon 12/19/12

Cerritos, CA 132100BR Business Services Inside Account Manager Antoinette DeLeon 12/20/11

Chino Hills, CA 132123BR Senior Cable Store Representative Paula Barton 12/21/11

City of Industry, CA 132173BR Direct Sales Representative Paula Barton 12/23/11

City of Industry, CA 132145BR Sales, IntelligentHome Paula Barton 12/23/11

Colorado Springs, CO 132150BR Business Services Network Support II Ngoc Phung 12/20/11

Colorado Springs, CO 131915BR Supervisor, Customer Care Delisa Atkinson until filled

El Centro, CA 132163BR Supervisor, Field Service Melissa Fernandes 12/19/11

El Segundo, CA 132221BR Business Services Account Executive Enterprise Antoinette DeLeon 12/20/11

El Segundo, CA 132202BR Business Services Major Account Executive Antoinette DeLeon 12/20/11

El Segundo, CA 132269BR Finance Analyst Jacqueline Wright 12/21/11

El Segundo, CA 132204BR Manager, Retail Sales Darren Selesnow 12/26/11

Indio, CA 132205BR Retail Sales Representative Darren Selesnow 12/27/11

Lake Elsinore, CA 132206BR Retail Sales Representative Darren Selesnow 12/27/11

Los Angeles, CA 132146BR Sales, IntelligentHome Paula Barton 12/23/11

Palm Desert, CA 131705BR Inbound Sales Agent Irma Baca until filled

Palm Desert, CA 132207BR Retail Sales Representative Darren Selesnow 12/28/11

Palm Desert, CA 132148BR Sales, IntelligentHome Paula Barton 12/23/11

San Diego, CA 132143BR Customer Care Rep Judy Watson until filled

San Diego, CA 132147BR Sales, IntelligentHome Paula Barton 12/23/11

Yuma, AZ 131819BR Supervisor, Maintenance Melissa Fernandes 12/16/11

CURRENT OPENINGS


(or until filled)

Anaheim, CA 131270BR Business Services Account Executive Premier Payal Patel Until Filled

Anaheim, CA 132031BR Business Services Account Executive Premier Payal Patel Until Filled

Carlsbad, CA 130068BR Residential Account Executive Eartha Genece Until filled

Cerritos, CA 130794BR Business Services Account Executive Enterprise Antoinette DeLeon Until Filled

Cerritos, CA 130800BR Business Services Inside Account Manager Antoinette DeLeon 12/11/11

Cerritos, CA 130044BR Business Services Inside Account Manager Antoinette DeLeon Until Filled

Chatsworth, CA 129834BR Direct Sales Representative Amity Anderson Until Filled

Colorado Springs, CO 131476BR Part-Time Outbound Sales Rep Tom Feuerstine Until filled

Colorado Springs, CO 131969BR Technical Customer Service Rep Tom Feuerstine Until filled

Southern California Market Job OpportunitiesCURRENT OPENINGS (continued) Last Updated: 12/15/2011 p.2


(or until filled)

Culver City, CA 131530BR Retention Representative Amity Anderson Until Filled

Culver City, CA 131529BR Retention Representative (Bilingual) Amity Anderson Until Filled

El Segundo 131507BR Director, Media Relations Sylvia Pena Until Filled

El Segundo, CA 131299BR Business Services Account Executive Enterprise Ngoc Phung Until Filled

El Segundo, CA 128094 Dispatcher Carol Flores Until Filled

El Segundo, CA 130767BR Supervisor, Dispatch Carol Flores Until Filled

El Segundo, CA 130876BR Supervisor, Dispatch Carol Flores Until Filled

Garden Grove, CA 131619BR Direct Sales Representative Paula Barton Until Filled

Lake Elsinore, CA 131334BR Direct Sales Representative Paula Barton Until Filled

Moscow, ID 131598BR Business Services Voice Specialist Antoinette DeLeon Until Filled

Ontario, CA 131809BR Business Services Account Executive Premier Antoinette DeLeon Until Filled

Ontario, CA 129749BR QA Technician (Internal Only) Alicia Merrihue Until Filled

San Deigo, CA 131604BR Business Services Voice Specialist Judy Watson Until filled

San Diego, CA 129833BR Residential Account Executive Irma Baca Until filled

San Diego, CA 130986BR Sr Digital Video Engineer Sylvia Pena Until Filled

Santa Monica, CA 131931BR Direct Sales Representative Amity Anderson Until Filled

Wilmington, CA 131337BR Direct Sales Representative Paula Barton Until Filled

We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area.

Apply online at: http://jobs.timewarnercable.com Job Opportunities are updated daily. Please visit our website for the most current listing.

If you are a disabled individual requiring an accommodation to submit your resume for an open position, please email your request to: [email protected] or call 1-866-623-3923. Only requests for an accommodation based on a physical or mental disability

should be communicated through this central email address and phone number. General employment questions cannot be accepted or processed here.

Time Warner Cable is an Equal Opportunity/Affirmative Action/Drug Free Employer M/F/D/V Drug Test / Background Check Required

DMV Check Required for Driving Positions

Time Warner Cable is an Equal Opportunity/Affirmative Action/Drug Free Employer /M/ F/ D/V

JOB SUMMARY SOUTHERN CALIFORNIA OPERATIONS - WEST REGION Open Date 12/14/11 – Close Date 12/20/11 (or until filled)

Job Title: Maintenance Tech Location: Barstow, CA Requisition #: 131519BR The Time Warner Cable Southern California Operations- West Region currently seeks a Maintenance Technician for our Technical Ops/Engineering Department in our Barstow, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. POSITION SUMMARY: Maintenance Technicians at all levels perform routine and preventative maintenance on feeder/distribution and trunk systems in order to maintain system performance standards. Additionally, Maintenance Technicians will perform the duties of a Field Technician when required.

ESSENTIAL JOB FUNCTIONS: Follows established troubleshooting procedures to identify faults within the subscriber drop,

feeder/distribution and trunk systems to ensure proper signal level, picture quality and compliance with all Local, State, Federal laws; and Time Warner Cable requirements and standards.

Corrects faults in the aforementioned systems by adjusting, repairing or replacing passive and/or active components as required to maintain appropriate standards as established by Time Warner Cable.

Utilizes a field strength meter, optical test equipment, spectrum analyzer, QAM analyzer, hand tools and splicing tools to repair and/or make appropriate adjustments to the cable system.

Repairs cable in emergency situations while working on stand-by for a one-week period. Must have the capability to be at outage sites in the 30 minute response time goal, at maximum 60 minutes response time. Completes and reports test point measurements.

Tests, troubleshoots and repairs two-way cable plant using a Signal Level Meter, two-way diagnostic test equipment or related items, laptop computers, spectrum/QAM analyzer and other specialized test equipment.

Communicates with the Southern California Technical Support Center (TSC)/DNOC , Head End Technicians, Digital Services Technicians, subscribers, and others to identify and repair cable problems, as well as to ensure that cable problems have been resolved.

Assists in the installation, activation, and repair of fiber optic cable, trunk and feeder coaxial cables related to network operations.

Assists in the installation, activation, and repair of fiber optic cable, trunk and feeder coaxial cables related to network operations. Performs system balance, system sweep operations, and conducts power supply maintenance on a regular basis.

JOB REQUIREMENTS: High school diploma or equivalent is required. Electronics course work preferred. Must possess a valid California Driver’s License and a safe driving record. Re-certification in gaffing/pole climbing skills will be required on a regular, periodic basis.

Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.


Drug Test / Background Check / High School Diploma or Equivalent is Required


JOB SUMMARY SOUTHERN CALIFORNIA MARKET - WEST REGION

Open Date 12/12/11 – Close Date 12/19/12 (or until filled) Job Title: Business Services Account Executive I - Voice Specialist Location: Cerritos, CA Requisition #: 132171BR Time Warner Cable Southern California Operations-West Region currently seeks a Voice Specialist in our Business Services Sales Department. This position is based out of the Chatsworth, CA office but will be primarily working in the field or other remote locations. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position POSITION SUMMARY: The Voice Specialist position is a consultative field sales position within our Business Services commercial sales team. Individuals in this position are responsible for voice, data and video sales within a defined sales territory.

ESSENTIAL JOB FUNCTIONS: • Conducts proactive consultative needs analysis with new prospective customers, including the

development of client centric product solutions. • Understands the communication needs of the small-to-medium and large business customers and

designs solutions to meet those complex business needs. • Responsible for achieving a monthly revenue quota in data, phone and video sales. • Designs, develops and presents sales proposals and presentations on product benefits. • Self-generates leads by contacting prospective clients by telephone, cold call premise visits,

networking and industry events. • Qualifies new leads and requests site surveys to determine serviceability of prospects, including

submission of ROI analysis to sales management.

JOB REQUIREMENTS: • Minimum of High School diploma or equivalent from an accredited organization required;

Bachelor's degree from a four-year college or university preferred (Business-related field). • Five or more years of sales experience exceeding revenue quotas, preferably selling data, voice

and/or video solutions in the telecommunications business-to-business industry. • Strong networking and negotiation skills required. • Excellent verbal, written and interpersonal communication skills required. • Valid and active California driver’s license and safe driving record required. • Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber

connected networks preferred. Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.





Open Date 12/13/11 – Close Date 12/20/12 (or until filled) Job Title: Business Services Inside Account Manager Location: Cerritos, CA Requisition #: 132100BR Time Warner Cable Southern California Market-West Region currently seeks an Inside Account Manager in our Business Services Sales Department. This position is based out of the Cerritos, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. POSITION SUMMARY: This position will report to the Sales Manager and is responsible for developing and guiding the implementation of the account specific business plan; achieving account profitability and sales targets; serving as the primary account contact; providing account leadership. This individual will also be responsible for increased sales for current client spend.

ESSENTIAL JOB FUNCTIONS: • Responsible for revenue generation from existing small to medium account customer base. • Responsible for acquisition, renewals and retention through prospecting, cold calling and

developing customer relationships. • Responsible for scheduling appointments for large sales opportunities for outside Account

Executives. • Develop account strategies in accordance with overall channel strategy. • Conduct regular reviews of business performance, promotion strategies, and new services. • Act as a liaison between the customer and internal departments to address customer concerns

that would prevent the customer from renewing their services. • Manage inbound requests and assist in all sales save processes, including contract renewals. • Provide resolution of customer complaints.


Bachelor's degree from a four-year college or university preferred (Business-related field). • Two or more years of sales experience exceeding revenue quotas, preferably selling data, voice

and/or video solutions in the telecommunications business-to-business industry. • Telecommunications industry experience required. • Excellent verbal, written and interpersonal communication skills required. • Experience managing small to medium customers preferred. • Demonstrated skills in achieving sales and customer service. • Ability to effectively implement sales and relationship strategies. • Demonstrated commitment to building strong business relationships with customer.






Open Date 12/14/2011– Close Date 12/21/2011 (or until filled)

Job Title: Senior Cable Store Representative Location: Chino Hills, CA Requisition #: 132123BR

The Time Warner Cable Southern California Market - West Region currently seeks a Senior Cable Store Representative for our Cable Store Department in our Chino Hills, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

POSITION SUMMARY: Responsible for daily customer service activities while providing a high level of Customer Service, Sales, Business Operations and Supervisor Support.

ESSENTIAL JOB FUNCTIONS:

Responsible for daily customer service and sales activities. Educates customers regarding products and services, billing cycles, due dates, and the prorating process. Seeks and offers solutions to customer problems at the Lead CSP level, escalating when it is appropriate

Sells the benefits and features of existing and new products, services and programs. Consistently meets sales and service goals by ascertaining customer’s needs and cross-selling and/or upgrading products and services.

Assists the Cable Store Supervisor by facilitating breaks, lunches and basic work flow in the supporting/leading of staff; training, and assisting Cable Store Professionals regarding customer services issues, computer system questions, and company policies and procedures; ensuring compliance with all company and department policies and procedures.

Handles special customer accounts, including escalated issues and may be asked to open or close Cable Store locations in the absence of the Cable Store Supervisor.

Assists in the facilitation of department meetings and the sharing of information among Cable Store staff members

Assists in cash reconciliation under Company policy and guidelines. May perform cash management functions. Generates reports, including nightly reconciliation reports in a timely manner. Informs Supervisor/Manager immediately of any cash discrepancies

JOB REQUIREMENTS:

High School diploma or equivalent experience required.

3 year’s experience in customer service, cash handling, and sales required.

Familiar with Time Warner Cable products and services preferred.

Familiar with a variety of office equipment and standard software packages, including Microsoft Office Suite required.

Travel to attend work related meetings and training sessions may be required; Valid Driver’s License with satisfactory driving record may be required.

Ability to work flexible hours, as required. Hours may include, evenings and weekends.





JOB SUMMARY SOUTHERN CALIFORNIA OPERATIONS - WEST REGION

Open Date 12/12/2011/2011 – Close Date 12/26/2011 (or until filled)

Job Title: Direct Sales Representative Location: City of Industry, CA Requisition #: 132173BR

The Time Warner Cable Southern California Operations- West Region currently seeks a Direct Sales Representative for our Residential Sales Department. This position is based out of the Industry, CA office but will be primarily working in the field or other remote locations. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

POSITION SUMMARY: Direct Sales Representative is responsible for selling cable, internet and digital phone door to door in residential areas.


Conduct door-to-door sales of broadband (cable, internet & digital phone) services.

Meet established sales targets across company product lines.

Effectively works all addresses as assigned to maximize sales activity and increase penetration of all products.

Compiles daily reports of sales contacts, presentations, objections, sales and other information as required by supervisor.

Daily turn-in of orders and monies collected in the field.

Apprise Supervisor of competitive activity in territory.

JOB REQUIREMENTS:

Minimum of High School diploma or equivalent from an accredited organization required.

One or more years of sales experience required, preferably door-to-door or telemarketing / outbound sales.

Excellent verbal, written and interpersonal communication skills required.

Professional appearance conducive to an office and field environment required.

Ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required.

Previous sales training experience required.

Ability to work evening and weekends required.

Valid and active California driver’s license and safe driving record required.

Use of private vehicle and certificate of insurance required.

Ability to work special events on as-needed basis required.

Technical aptitude or working knowledge of cable, internet / modem preferred.

Experience with commission only compensation preferred.






Open Date 12/09/2011 – Close Date 12/23/2011(or until filled)

Job Title: Sales, IntelligentHome Location: City of Industry, CA Requisition #: 132145BR

The Time Warner Cable Southern California Operations- West Region currently seeks an IntelligentHome Sales Rep, for our Direct Sales Department in our City of Industry, CA office. While the home office is in Ontario, the sales territory will cover most of San Gabriel Valley. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

POSITION SUMMARY: This position works as an outside door to door sales representative responsible for selling wireless electronic security equipment and services including cable, digital phone and internet to residential customers.

ESSENTIAL JOB FUNCTIONS: Conduct door-to-door sales of broadband (IntelligentHome, cable, internet & digital phone)

services.


Recommend security systems designs for residential customer needs

Utilize company created leads through referrals and existing customers, while prospecting new business




JOB REQUIREMENTS:


Two or more years of sales experience required, preferably door-to-door

Previous sales training experience required in the home security field.

Technical aptitude or working knowledge of home security, cable, internet / modem required







Ability to efficiently manage multiple tasks simultaneously to completion required.

Strong written, verbal and interpersonal communication skills to effectively communicate with management, co-workers, and customers are required.

Projects a cooperative and positive attitude toward customers, employees, and the Company.





JOB SUMMARY WEST REGION

Open Date 12/13/11 – Close Date 12/20/11 (or until filled) Job Title: Business Services Network Support II Location: Colorado Springs, CO Requisition #: 132150BR The Time Warner Cable West Region currently seeks a Network Support II, for our Business Services Department in our Colorado Springs office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. POSITION SUMMARY: Responsible for the support of customer issues escalated from other groups within the call center as well as from external clients. To be successful in the role, individuals will need to be subject matter experts on Business Class Internet, Business Class Phone and Business Class Video products, and have the initiative and skills necessary to troubleshoot Business Class fiber products. ESSENTIAL JOB FUNCTIONS:

• Use a computer desktop to access customer information and convey necessary information to customers.

• Use the CSG billing system, DOCSIS, Empirix, IPMT, Remedy and other applications for support. • Support, isolate and repair of BCI/BCP/Digital video and any other Tier 1 products that are

escalated from other groups. • Perform advanced troubleshooting, problem analysis, make recommendations for problem

resolution and escalate to other teams, including to field technicians, ART, GNOC, RDC and RNOC when appropriate.

• Proficiency in escalation procedures that are within and outside the organization. • Provide quality, timely and accurate end-to-end support of any issues within defined areas of

responsibility with ownership and accountability of the event . • Communicate effectively—verbally, in writing, face-to-face and over the telephone with customers

and co-workers.

JOB REQUIREMENTS: • High school diploma or equivalent required Proficiency in Windows-based applications required. • Proficiency with TCP/IP and Routing Protocols required. • Two years experience in a centralized repair/troubleshooting/testing environment that includes

answering telephones, logging events in a ticketing system and providing technical support and repair coordination required.

• Two years experience with network monitoring systems required. · • Two years experience in troubleshooting telephone services required. • Two years experience in troubleshooting networks required. · • Two years experience in Telnet and performing advanced trouble shooting to resolve network

and/or CPE problems required. Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.




JOB SUMMARY WEST REGION

Open Date 11/28/11 – Close Date 12/2/11 (or until filled) Job Title: Customer Care Supervisor Location: Colorado Springs, CO Requisition #: 131915BR The Time Warner Cable West Region currently seeks a Supervisor for our Customer Care Department in our Colorado Springs office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. POSITION SUMMARY: Supervise the daily operations of Time Warner Cable Customer Care Representatives within our Inbound Sales and Customer Service department.

ESSENTIAL JOB FUNCTIONS: Assists department manager with supervising, interviewing, selecting, promoting, scheduling,

training, motivating, evaluating and disciplining of assigned group of Customer Care Representatives.

Assists in answering and responding to the overflow of telephone calls to the Customer Care department and researches, resolves and responds to difficult customer inquiries.

Reviews telephone and sales activity reports to develop objectives related to increasing the skill levels of Customer Care Representatives and to improve the productivity and customer service levels of the department.

Monitors the customer Care Representative’s telephone calls and reviews quality assurance data and scores and other transaction records to evaluate performance, analyze trends, provide constructive feedback and recommend training needs.

Ensures productivity and department service levels standards are met. The supervisor trains, coaches, monitors, and rewards Customer Care Representative s on

various Division marketing campaigns to achieve projected sales goals Creates department correspondence and reports for both internal and external dissemination.

JOB REQUIREMENTS: Supervisory experience in a high-volume call center is requisite. Sales experience is a must. Requires excellent communication skills, written and oral, including the ability to interact with all

levels of management staff and the public. Candidate must possess strong leadership qualities including the ability to effectively motivate

employees. Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.


Drug Test / Background Check / High School Diploma or Equivalent is required



Job Title: Field Services Supervisor Location: El Centro, CA Requisition #: 132162BR The Time Warner Cable Southern California Operations- West Region currently seeks a Field Services Supervisor for our Tech Ops Department in our El Centro, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. POSITION SUMMARY: To supervise the daily activities of assigned Field Services personnel.

ESSENTIAL JOB FUNCTIONS: • Supervises, trains, schedules, motivates, evaluates and disciplines installers and service

technicians. • Performs difficult field jobs and handles customer service complaints related to installation and/or

service. • Resolves technical problems with customers and technicians through effective verbal

communication. • Conducts quality control and monthly safety checks on subordinates to ensure high quality of work

has been performed and safety procedures are being properly followed. • Acts as a liaison with inter-company departments to maintain effective communications and

customer service. • Reviews monthly productivity reports to evaluate the quantity of work performed by subordinates. • Inspects service vehicles on a monthly basis for sufficient stock of equipment and tools and

ensures proper maintenance of vehicle fleet. • Recognizes, practices and enforces safety rules and procedures.

JOB REQUIREMENTS: • Minimum 1-year experience as a service technician required. • Supervisory coursework or previous supervisory work experience preferred. • Must possess strong organizational and motivational skills including the ability to prioritize work. • Must possess excellent customer service and presentation skills, strong leadership qualities and

initiative. • Must possess a working knowledge of all tools, test equipment and cable materials utilized by

installers and technicians. Knowledge of safety techniques and procedures, basic electricity and electronics theory, CATV design including system map reading, maintenance, headend and microwave functions.

• Must be able to travel for two week increments. • Must possess good computer skills including the ability to utilize word processing and

spreadsheets software. Windows 95 and MS Office preferred. • Must possess a valid California Drivers License and safe driving history.






Open Date 12/13/11 – Close Date 12/20/12 (or until filled) Job Title: Business Services Account Executive Enterprise Location: El Segundo, CA Requisition #: 132221BR Time Warner Cable Southern California Market-West Region currently seeks an Account Executive Enterprise in our Business Services Sales Department. This position is based out of the El Segundo, CA office but will be primarily working in the field or other remote locations. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. POSITION SUMMARY: The Account Executive Enterprise position is a consultative field sales position within our Business Services commercial sales team. Individuals in this position are responsible for voice, data and video sales within a defined sales territory. This position for the Entertainment vertical.

ESSENTIAL JOB FUNCTIONS: • Conducts proactive consultative needs analysis with new prospective customers, including the

development of client centric product solutions • Understands the communication needs of the small-to-medium and large business customers and

designs solutions to meet those complex business needs • Responsible for achieving a monthly revenue quota in data, phone and video sales • Designs, develops and presents sales proposals and presentations on product benefits • Self-generates leads by contacting prospective clients by telephone, cold call premise visits,

networking and industry events • Qualifies new leads and requests site surveys to determine serviceability of prospects, including

submission of ROI analysis to sales management • Maintains all sales databases necessary to report sales activity and customer information • Works with the Account Management team to ensure timely handoff of sold accounts for ongoing

management and retention • Works in conjunction with other business services support groups, including sales engineering,

sales support and marketing personnel • Attends all sales meetings and training sessions as required by management

JOB REQUIREMENTS:

• Minimum of High School diploma or equivalent from an accredited organization required; Bachelor's degree from a four-year college or university preferred (Business-related field).

• Five or more years of sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in the telecommunications industry

• Proven business-to-business sales experience with C level decision makers preferred • Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber

connected networks required • Strong networking and negotiation skills required; Excellent verbal, written and interpersonal

communication skills required • Valid and active California driver’s license and safe driving record required.






Open Date 12/13/11 – Close Date 12/20/12 (or until filled) Job Title: Business Services Major Account Executive Location: El Segundo, CA Requisition #: 132202BR Time Warner Cable Southern California Market-West Region currently seeks Major Account Executive for our Business Services Department. This position is based out of the El Segundo, CA office but will be primarily working in the field or other remote locations. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. POSITION SUMMARY: The Major Account Executive position is a senior consultative field sales position within our Business Class commercial sales team. Individuals in this position are responsible for voice, data and video sales within a defined sales territory, vertical or industry segment. ESSENTIAL JOB FUNCTIONS:

• Develops and implements sales plans for assigned portfolios, including clearly defined strategies that maximize revenue opportunities of new clients

• Responsible for the account management and upsell of “named accounts” as assigned • Responsible for achieving a monthly revenue quota in data, phone and video sales • Understands the communication needs of enterprise business clients and designs solutions to

meet those complex business needs • Conducts face-to-face consultative needs analysis interviews with prospective customers • Prepares and presents professional sales proposals and presentations that align with client

business goals and objectives • Self-generates leads through industry networking, vertical trade shows and working defined

“named account” lists • Qualifies new leads and requests site surveys to determine serviceability of prospects, including

submission of ROI analysis to sales management • Maintains all sales databases necessary to report sales activity and customer information • Works with the Account Management team to ensure timely handoff of most sold accounts for

ongoing management and retention • Works in conjunction with other business services support groups, including sales engineering,

sales support and marketing personnel • Attends all sales meetings and training sessions as required by management


Bachelor's degree from a four-year college or university preferred (Business-related field). • Seven to ten years of successful telecommunications sales experience required • Demonstrated success as a top sales performer, consistently exceeding revenue quota • Proven business to business sales experience with “C level” decision makers require • Strong working knowledge of computer networking, LAN and WAN technologies, high-capacity

and fiber connected networks required • Excellent communication, presentation, closing and negotiation skills required • Valid and active California driver’s license and safe driving record required.






Open Date 12/14/2011 – Close Date 12/21/11 (or until filled) Job Title: Finance Analyst Location: El Segundo, CA Requisition #: 132269BR The Time Warner Cable Southern California Operations- West Region currently seeks a Finance Analyst for our Finance Department in our El Segundo, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. POSITION SUMMARY: Responsible for the West Region Capital Accounting analysis which includes review of capital specific P&L accounts and capital projects; also responsible for preparing and documenting moderate to complex financial analysis projects and reports which support the Region. Perform analysis on key variables within the division and provide meaningful feedback to ensure the financial success of the Region. ESSENTIAL JOB FUNCTIONS:

• Assist with processing and analysis of Capital Project Authorizations.

• Assist in the uploading and routing of Capital Project Authorizations in OnBase and PeopleSoft.

• Work closely with Field to ensure proper coding of Capital Project Authorizations.

• Prepare various schedules and analysis as directed by the division and region.

• Assist in the monthly review of activity of capital related P&L accounts and capital spending.

• Assist in the development of tools to gain a more efficient way of calculating monthly JEs and/or analyzing capital related activity.

• Assist in the daily and weekly monitoring of capital activities reporting of financial information.

• Prepare or assist in all financial analysis projects as requested by the division and/or region as needed.

• Assist with various month end capital schedules and analysis.

• Other projects as assigned.

JOB REQUIREMENTS: • One year of customer service experience required. • A four‐year degree in Accounting or Finance is required.

• One to Three years prior related experience in Accounting or Finance is required.

• The ability to work well with others and actively participate as a team member is necessary.

• Advance to intermediate PC skills (MS Word, Excel, Outlook, etc) is required. Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Time Warner Cable offers an exceptional benefits package, including medical, dental, vision, 401(k) plan, education assistance, free cable and internet (in specified areas).




Open Date 12/12/11 – Close Date 12/26/11 (or until filled)

Job Title: Manager, Retail Sales Location: El Segundo, CA Requisition #: 132204BR

The Time Warner Cable Southern California Market - West Region currently seeks a Retail Sales Manager for our Alternative Sales Department in our El Segundo, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

POSITION SUMMARY: Management of the Southern California Retail Sales team consisting of Retail Sales Supervisors, Retail Account Executives, and Retail Account Specialists. Meet and exceed all goals in order to grow the subscriber base in assigned territories. Responsible for the development of sales plans and budgets that aligned with the Retail departmental goals. Identifies opportunities to improve overall performance and acts quickly to implement effective action plans. *Bilingual in English and Spanish is required*


Manage daily activities of Retail Sales team, Supervisors and Support Staff towards assigned tasks and goals.

Responsible for building, implementing and managing the sales environment, in order to increase subscriber growth.

Attaining and exceeding all goals as well as reporting and analyzing Retail sales results.

Develop territorial assignments and assist in the development of sales objectives.

Train and educate Retail Sales Supervisors on new promotions, products, and corporate initiatives.

Collaborate with national retail partners to continuously improve sales, customer experience, and the relationship between Time Warner Cable core staff.

Verify and monitor sale and install activity generated by the Retail sales channel.

Develop and maintain working relationships with regional, district, and store level management contacts to enable the daily management of national retail accounts.

Interface with Time Warner Cable marketing groups in order to coordinate, communicate and administer marketing programs and promotions in participating store locations.

Create, develop and coordinate promotional and incentive ideas to reach goals.

Interface with various sales channels for set up and staffing of special events.

Protects assets by maintaining an accurate inventory of Time Warner Cable company equipment at all times.

Maintains and grows existing customer base while managing churn as effectively as possible.

Ability to make hiring decisions as well as recommendations for employee action as appropriate and in alignment with company policy.

Responsible for expense reconciliation, compensation and budget preparation for the Retail sales channel.

Provide the team with assistance to prospect and develop new accounts and event participation as necessary.

Escalation point for resolution of all customer service issues.

Remain current and knowledgeable on all pricing, offers, products and services and develop and deliver sales meetings to ensure the knowledge level of the team while maintaining focus on attainment of sales goals

Consistent exercise of independent judgment and discretion in matters of significance.


JOB REQUIREMENTS:

Must be fluent with reading, writing and speaking English & Spanish.

Bachelor’s Degree or equivalent work experience in Retail or Business to Business sales is required.

Two years retail sales management experience is required.

Strong organizational, analytical and evaluation skills is required.

Must have a valid driver's license and reliable transportation.

Capable of working independently and under pressure and within established guidelines.

Ability to adapt to a changing environment while working within a team.

Training experience in a B to B sales environment a plus.

Must be able to work evenings and weekends as needed. Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.





Job Title: Retail Sales Representative Location: Indio (Beaumont), CA Requisition #: 132205BR

The Time Warner Cable Southern California Operations- West Region currently seeks a Retail Sales Representatives for our Alternative Sales Channel Department in our Indio, CA office. The Best Buy location in Beaumont, CA will be the primary work location for this position. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

POSITION SUMMARY: Retail Sales Representative will be responsible for an integrated sales marketing effort including detailing and merchandising, retailer training, in store sales, special events and sales promotion. The goal of the program is to build strong relationships with the retail customers and in turn drive sales and market share of Time Warner Cable products. Key responsibilities consist of building relationships with retail store managers, sales associates and the community to drive Time Warner Cable installation activity.


Communicates with customers in person to sell new/upgrade cable products and services. Utilizes sales offers and techniques to ensure long-term retention of customers and services.

Completes orders for cable service generated through the NOSA ordering kiosk or other online database.

Completes orders though TWC’s Retail Sales Hotline Team and National Retail Call Center (NRCC).

Delivers superior customer service and sales support to potential customers.

Accurately completes all work orders and paperwork associated with each job function.

Maintains strong relationships with retail store staff and management (Sales Reps, Managers, Directors, and Regional Managers) with the purpose of expanding sales of TWC services (HD, High Speed Internet, Digital Phone, and Wireless).

Interacts in a positive manner with other TWC departments and locations as required to accomplish tasks.

Works with the Marketing Administrator, NOSA Team and Retail Sales Team to ensure that all NOSA and Online orders are completed and that all customers are contacted within specified time periods.

JOB REQUIREMENTS:

Must possess effective sales skills in order to promote, sell, and close sales.

Must be able to analyze customer preferences in conversation and match with company products and/or services.

Must be self-motivated and sales driven to meet sales goals and able to work with minimum supervision.

Must be able to follow through with customers to ensure the installation is scheduled via face-to-face, phone, and email interactions.

Ability to learn cable television hook-up, converter hook-up, VCR/DVR, Digital Phone hook-up or equivalent required.

Must be able to work multiple locations as needed (within a regional geographic area) and on weekends to accomplish sales goals.

Must be able to maintain regular attendance and be able to work flexible evening and weekend hours. Must be available for occasional overtime.

Minimum one year experience in a sales position required.

Minimum one year experience in retail industry, Cable TV industry, or equivalent preferred.

Must have experience working with the public utilizing excellent customer service skills to maintain positive company image.

Must be able to successfully handle and diffuse difficult/angry customers.

Ability to speak Spanish preferred. Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.





Job Title: Retail Sales Representative Location: Lake Elsinore (Murrieta), CA Requisition #: 132206BR

The Time Warner Cable Southern California Operations- West Region currently seeks a Retail Sales Representatives for our Alternative Sales Channel Department in our Lake Elsinore, CA office. The Best Buy location in Murrieta, CA will be the primary work location for this position. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.











JOB REQUIREMENTS:


















Job Title: Sales, IntelligentHome Location: Los Angeles (Culver City), CA Requisition #: 132146BR

The Time Warner Cable Southern California Operations- West Region currently seeks an IntelligentHome Sales Rep, for our Direct Sales Department in our Culver City, CA office. While the home office is in Ontario, the sales territory will cover most of the Los Angeles. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.



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JOB SUMMARY SOUTHERN CALIFORNIA OPERATIONS- WEST REGION

Open Date 12/0/11 – until filled Job Title: Inbound Sales Agent Location: Palm Desert, CA Requisition #: 131705BR The Time Warner Cable Southern California Operations- West Region currently seeks an Agent, Inbound Sales for our Customer Care Department in our Palm Desert, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. POSITION SUMMARY: To provide customers via telephone with clear and accurate information regarding company services, products and billing in a courteous and efficient manner.

ESSENTIAL JOB FUNCTIONS: Answers and responds to a high volume of telephone calls from customers inquiring about

subscriber services. Informs and markets all cable services and products to customers who call in, in order to

maximize sales of company products/services. Schedules installation appointments with customers who purchase products. Utilizes

computerized billing system to schedule appointments. Mails copies of billing statements to customers per their telephone request.

JOB REQUIREMENTS: Must have a high school diploma or equivalent. One year customer service experience preferred. Previous customer service experience in cable TV industry preferred. Demonstrated ability to utilize needs based selling techniques to close leads and maximize

customer retention. Demonstrated ability to utilize needs based selling techniques to close leads and maximize

customer retention. Must have flexible work hours and be available for occasional overtime. Must possess basic typing and computer skills. Data entry experience preferred. Must be able to meet customer service quality and availability standards. Must be able to maintain regular attendance. Ability to interact with coworkers in a positive manner, follow directions and work rules, and accept

constructive feedback in a coaching environment.

Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves

the right to modify, add, or remove duties and to assign other duties as necessary.





Job Title: Retail Sales Representative Location: Palm Desert, CA Requisition #: 132207BR

The Time Warner Cable Southern California Operations- West Region currently seeks a Retail Sales Representatives for our Alternative Sales Channel Department in our Palm Desert, CA office. The Best Buy location in Palm Desert, CA will be the primary work location for this position. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.











JOB REQUIREMENTS:


















Job Title: Sales, IntelligentHome Location: Palm Desert, CA Requisition #: 132148BR

The Time Warner Cable Southern California Operations- West Region currently seeks an IntelligentHome Sales Rep, for our Direct Sales Department in our Palm Desert, CA office. While the home office is in Ontario, the sales territory will cover most of the Palm Springs area. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.



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JOB SUMMARY SOUTHERN CALIFORNIA OPERATIONS - WEST REGION

Open Date 12/09/11 – until filled Job Title: Customer Care Represenative Location: San Diego, CA Requisition #: 132143BR The Time Warner Cable Southern California Operations- West Region currently seeks a Customer Care Rep for our Customer Care Department in our San Diego, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. POSITION SUMMARY: To provide Time Warner cable customers information and assistance via telephone with clear and accurate information regarding company services, billing and retention. Responsible for Tier 1 level technical support for video, telephony and high speed online products in a manner consistent with Time Warner Cable policies, procedures, quality, standards, customer needs and applicable local, state, and federal procedures. Sell and upgrade potential and current customers by telephone.

ESSENTIAL JOB FUNCTIONS: Answers high volume of calls and responds to customer inquiries about subscriber services, products,

billing, and general information. Informs and markets all premium cable services and products to customers who call in, in order to

maximize the sale of company products/services. Consistently meets sales and service goals by ascertaining customer’s needs and cross-selling and/or

upgrading products and services. Schedule installation and service appointments with customers who request cable installation or who

require service on their cable television equipment. Utilizes computerized billing system to obtain service availability dates and to schedule appointments.

Reviews billing statements with customers and computes costs associated with the statement in order to resolve discrepancies and to answer questions. Adjusts customer billing statements on the computerized billing system when a service-related problem has occurred or payment arrangements have been coordinated on delinquent accounts.

Computes and coordinates payment arrangements with customers on delinquent accounts within the guidelines set forth by the department.

Troubleshoots basic Cable TV problems such as Audio/Video inputs, Cable Card issues, Remote Control issues, and Digital Set-top issues.

Saves customers from disconnecting services whenever possible.

JOB REQUIREMENTS: Recent heavy volume phone experience in a customer service capacity, automatic call distribution

experience preferred. Typing speed of 40 WPM is required. Must be willing to work days, nights, evenings or weekends. Basic knowledge of computer Operating Systems including but not limited to the following required:

Windows98, Windows2000, Windows Me, Windows XP, Windows NT and Macintosh Operating systems.

Basic to intermediate knowledge of PC hardware and software configuration, modem configuration and installation, computer networking and IP, Internet browsers (Explorer, Netscape) and Internet E-mail applications, cabling and installation, hubs, routers and other networking devices, FTP, Telnet, DNS, NAT, email server configuration, LAN/WAN.


Basic to intermediate level knowledge of all TWC supplied customer equipment including, but not limited to: Set-top boxes, cable cards, remotes, modems – including Digital Phone modems, and wireless routers strongly perferred.

Must possess excellent customer service skills. Must be able to maintain regular attendance and report to work on time. Must be able to assist customers via telephone, e-mail or via online chat room. Must interact with coworkers in a positive manner, follow directions and work rules and accept

constructive feedback. Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.






Job Title: Sales, IntelligentHome Location: San Diego, CA Requisition #: 132147BR

The Time Warner Cable Southern California Operations- West Region currently seeks an IntelligentHome Sales Rep, for our Direct Sales Department in our San Diego, CA office. While the home office is in Ontario, the sales territory will cover most of the San Diego county. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.



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Job Title: Maintenance Supervisor Location: Yuma, AZ or El Centro, CA Requisition #: 131819BR The Time Warner Cable Southern California Operations- West Region currently seeks a Maintenance Supervisor for our Tech Ops Department in our Yuma, AZ/ El Centro, CA- Southwest office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. POSITION SUMMARY: The purpose of this position is to oversee and supervise the plant maintenance technicians.

ESSENTIAL JOB FUNCTIONS: • Supervises, trains, promotes, schedules, motivates, evaluates and disciplines senior plant maintenance

technicians and plant maintenance technicians. • Provides recommendations to the Department manager and director regarding budgets and purchases of

departmental tools and equipment. • Maintains system logs and records to reflect current status of work performed in the field. • Supervises all activities related to the hybrid fiber coax system, maintenance and documentation and

emergency restoration. • Responds to and surveys major fiber plant damage to determine an appropriate course of action to resolve

the situation. • Reviews and manipulates test data to prepare documentation for certification of hybrid fiber coax plant. • Supervises the troubleshooting of problems with fiber optic cable in the field. • Enforces new policies and procedures. • Inspects plant to assure quality through proper and safe procedures. • Monitors FCC compliance with regard to CLI plant repair and documentation and reporting. • Oversees HFC outage restoration on an on call/standby basis to include outage reporting and franchise

corporate compliance.

JOB REQUIREMENTS: • HFC broadband network and fiber optic experience is required. Experience as a plant maintenance

technician preferred. Supervisory experience preferred. • Two year technical degree or equivalent experience in electronics/cable TV or broadband

telecommunications experience required. Bachelor’s Degree preferred. • Must possess a thorough knowledge of installation, operations, maintenance of HFC two-way cable

equipment and operation and HFC plant fundamentals including modulation schemes to include QPSK and QAM and related transmission methods, two-way radio operation rules and procedures, AC, RF and optical power calculations relating to system design and power operation, signal distortion and behavior characteristics of analog and digital signals to include component identification and operation.

• Network or A+ certification preferred. • Must be able to perform on call duties for a period of two weeks at a time for approximately 1/3 of the year. • Must possess a valid driver’s license (Arizona or California) and safe driving history. • Must possess or be capable of obtaining CPR/First Aid Certification.




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