sources of online information about local care
TRANSCRIPT
![Page 2: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/2.jpg)
The patient experience is the most powerful lever here - and will be used for service improvement
Lord Darzi, June 2008
![Page 3: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/3.jpg)
![Page 4: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/4.jpg)
![Page 5: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/5.jpg)
![Page 6: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/6.jpg)
![Page 7: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/7.jpg)
![Page 8: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/8.jpg)
![Page 9: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/9.jpg)
Health care feedback
![Page 10: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/10.jpg)
RateMDs.com
![Page 11: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/11.jpg)
![Page 12: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/12.jpg)
![Page 13: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/13.jpg)
![Page 14: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/14.jpg)
![Page 15: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/15.jpg)
![Page 16: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/16.jpg)
![Page 17: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/17.jpg)
![Page 18: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/18.jpg)
![Page 19: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/19.jpg)
![Page 20: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/20.jpg)
![Page 21: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/21.jpg)
![Page 22: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/22.jpg)
![Page 23: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/23.jpg)
![Page 24: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/24.jpg)
![Page 25: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/25.jpg)
![Page 26: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/26.jpg)
![Page 27: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/27.jpg)
![Page 28: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/28.jpg)
![Page 29: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/29.jpg)
![Page 30: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/30.jpg)
![Page 31: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/31.jpg)
![Page 32: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/32.jpg)
![Page 33: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/33.jpg)
Socio-economic status of contributors
Least deprived 20% of population
Most deprived 20% of population
![Page 34: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/34.jpg)
What Patient Opinion does
• Navigation
• Translation
• Privacy
• Incentives for response
• Incentives for improvement
Patients, users, carers
Services
![Page 35: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/35.jpg)
![Page 36: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/36.jpg)
![Page 37: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/37.jpg)
Better professionals
HEIs use stories to train and
develop professionals
Feeling betterPeople sharing
stories feel better, and create social
solidarity
Empowered communities
NHS Nudge will help people lead
local service change
Better governanceStories are
directed to CQC, commissioners,
MPs etc
Better choicesStories used for
“choose and book”
Better servicesNHS providers
use stories make 1,000 changes
every year
Our goal100,000 stories
donated to Patient Opinion
each year
![Page 38: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/38.jpg)
![Page 39: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/39.jpg)
![Page 40: Sources of online information about local care](https://reader035.vdocuments.site/reader035/viewer/2022062708/558a3075d8b42ae75d8b479b/html5/thumbnails/40.jpg)