LEARNING FROM OTHER OPERATIONS

LEVEL OF BENCHMARKING

• ANTAR PROSES DI DALAM ORGANISASI YANG SAMA

INTERNAL

• ORGANISASI EKSTERNAL DI PASAR YANG SAMA ATAU MENAWARKAN JASA YANG SEJENIS

COMPETITOR/PEER

• ORGANISASI EKSTERNAL YAN TIDAK BERSAING DI PASAR YANG SAMA ATAU TIDAK MENAWARKAN JASA YANG SEJENIS

NON-COMPETITOR

HOW DO ORGANISATIONS GO ABOUT BENCMARKING ?

PLAN ASSESS ANALYSE ADAPT REVIEW

HOW DO ORGANISATIONS GO ABOUT BENCMARKING ?

PLAN

DEFINE OBJECTIVES

RATES OF CHANGE

FOLLOW THROUGH

THE BENCHMARKING

TEAM

ESTABLISH ROLES AND

RESPONSIBILITIES

IDENTIFY THE PROCESSES/

SERVICES FOR IMPROVEMENT

HOW DO ORGANISATIONS GO ABOUT BENCMARKING ?

ASSESSDEFINE SELECTION

CRITERIA FOR PARTNERS

IDENTIFY POTENTIAL WIN-

WINS

LOOK FOR MUTUALLY BENEFICIAL OUTCOMES

START WITH PARCTICE BENCHMARKING

DISCUSS OBJECTIVES WITH PARTNERS

HEP OR ENCOURAGE THE PARTNER ORGANISATION

SET UP REGULAR MEETING

EVALUATE RELATIVE PERFORMANCE

FOCUS ON IMPROVEMENT

KEY POINTS FOR DEALING WITH BENCMARKING PARTNERS

HOW DO ORGANISATIONS GO ABOUT BENCMARKING ?

ANALYSE •COMPARE PERFORMANCE DATA

ANALYSE •COMPARE PRACTICES

ANALYSE •IDENTIFY OUTSTANDING PRACTICES•WHAT DO THEY DO ?

ANALYSE •IDENTIFY PROCESS ENABLERS•HOW DO THEY DO IT ?

HOW DO ORGANISATIONS GO ABOUT BENCMARKING ?

SET TARGETS

FOR IMPROVEMENT

IDENTIFY AND

CHALLENGE CURRENT RULES /

ASSUMPTIONS

REDESIGN AND IMPLEMENT NEW PROCESSES

HOW DO ORGANISATIONS GO ABOUT BENCMARKING ?

ONE-OFF

HOW CAN QUALITY AWARDS AND ACADEMIC STUDIES HELP WITH BENCMARKING ?

HOW CAN QUALITY AWARDS AND ACADEMIC STUDIES HELP WITH BENCMARKING ?

ACADEMIC STUDIES

Large scale academic studies