Solving Top 6 Business Problems

of HR in the Retail Industry

Spotting HR problems at the water-cooler

can help you solve issues related to

Leadership Development

Goal alignment

Employee perception

Promotions & Policies

Internship programs

Overstaffing

3

6

9

12

15

18

LEADERSHIP DEVELOPMENT70% of employees who lack confidence in the abilities of senior leadership

aren’t fully engaged

Source: Dale Carnegie Training

Water-Cooler Conversations

“Upper management don’t have a clue about what is really going on in the stores”

“Our management is not fair with the employees”

“There is a lot of nepotism”

“Management doesn’t have a clue of what’s really going on in stores”

360 Feedback

• Employees, managers and HR manager

can select reviewers for a person

• Everyone submits online feedback from

their computers

• Reviews can be kept anonymous

• HR manager/coach can analyze reports of

individual reviewers as well as compare

reports from multiple reviewers

• HR Manager/coach can use these insights

to help the manager improve

Performance Management

GOAL ALIGNMENTWhen goal alignment is not a primary focus, about two-thirds of a company’s time

and resources are wasted

Source: Inc Magazine

Water-Cooler Conversations

“Everyone here cares about their bonus, and just want to make it harder for others to do their jobs”

“Our management needs to monitor and watch the store managers”.

“I keep on doing the busy work, none of which has nothing to do with my job”

“The corporate team makes work harder on the employees”

Goal Management

• Employees and managers can set

SMART goals for themselves

• People can view goals of the

business and their division, when

they set their own goals

• For interns and new employees,

managers can import goals from

job descriptions

• People can prioritize their goals by

assigning them different

weightages

Performance Management

EMPLOYEE PERCEPTION92% business executives have seen favoritism affect employee promotions

Source: Georgetown University

Water-Cooler Conversations

“The Company is unprofessional and lacks structure”

“Our management is not fair to the employees”

“There is a lot of nepotism”

“Senior management doesn’t have a clue about what’s really going on at the store-level”

Employee Communication

• Employees can submit anonymous

feedback through notes and online

HR help desk

• You can conduct employee surveys

before changing policies

• You can communicate one to one

with the employee, or include their

manager in the conversation

• The feedback can be made a part

of the performance appraisal

Talent Management

PROMOTIONS & POLICIESManagement Transparency is the top factor when determining employee

happiness

Source: TINYpulse

Water-Cooler Conversations

“The management constantly revokes employee discounts, and does not give a reason”

“The store policies change by the minute”

“Our favorite store manager was transferred”

“Management takes away more from good employees and give it to the employees that they like”

Employee Database

• Store previous appraisals online

and use these as basis for

promotions

• Understand relationships between

people before initiating transfers

and promotions

• Communicate company policies

through a self-service system for

the employees which they can

access on their mobiles / laptops

Talent Management

INTERNSHIP AND TRAINING PROGRAMSNew hires who undergo a structured on-boarding program are 54% more

productive at work

Source: Wynhurst Group

Water-Cooler Conversations

“The internship program is in infancy. There isn’t much to do”

“The Firm needs to teach and prepare employees for management roles”

“The company needs a solid internship program”

Employee Onboarding & Training Management

• HR manager can establish and change the

process to onboard new employees

• Employees can learn about their team members

and managers from a single screen

• Employees can easily access documents like

company policies as well as training curriculum

• Employees can submit feedback on training

electronically

• Manager can assign training goals and evaluate

ROI of training

Talent Management

STAFFING OPTIMIZATIONFor retailers with many stores (>100), and few employees per store (<20);

standardization, visibility and control yield results in line with expectations

Water-Cooler Conversations

“Management hires people who misrepresent the product and share nothing with our target customers”

“Managers hire pushovers, instead of qualified candidates and people who will fit the culture”

“I am just at this temporary job until I find something better”

“My hours are scarce. The company appears to be overstaffed”

Time and Attendance Management

Workforce Management

• Track and report time-off

requests

• Reduce unplanned absence by

recording and monitoring all

leave records

• Ensure a consistent leave policy

and automate process across

organizations

• Managers can track time spent

on every different kind of activity

on a daily basis

You’re looking for the right technology to run

HR in your business

can help with that

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