solving the training and support challenge rob moore | [email protected]@unc.edu manager,...
TRANSCRIPT
![Page 1: Solving the Training and Support Challenge Rob Moore | robmoore@unc.edurobmoore@unc.edu Manager, Foreign Language Resource Center](https://reader036.vdocuments.site/reader036/viewer/2022062720/56649ef65503460f94c0a5ad/html5/thumbnails/1.jpg)
Solving the Training and Support Challenge
Rob Moore | [email protected] Manager, Foreign Language Resource Center
![Page 2: Solving the Training and Support Challenge Rob Moore | robmoore@unc.edurobmoore@unc.edu Manager, Foreign Language Resource Center](https://reader036.vdocuments.site/reader036/viewer/2022062720/56649ef65503460f94c0a5ad/html5/thumbnails/2.jpg)
11th Sakai Conference - June 15-17, 2010 | Moore | Training
A typical UNC course and Blackboard
![Page 3: Solving the Training and Support Challenge Rob Moore | robmoore@unc.edurobmoore@unc.edu Manager, Foreign Language Resource Center](https://reader036.vdocuments.site/reader036/viewer/2022062720/56649ef65503460f94c0a5ad/html5/thumbnails/3.jpg)
11th Sakai Conference - June 15-17, 2010 | Moore | Training
How ROML used Blackboard
• Each section had a separate site
Blackboard sites
• Had to maintain an external site for common course content
• Also had to teach their own sections
Course Coordinators
• Responsible for loading content into Blackboard
Instructors
![Page 4: Solving the Training and Support Challenge Rob Moore | robmoore@unc.edurobmoore@unc.edu Manager, Foreign Language Resource Center](https://reader036.vdocuments.site/reader036/viewer/2022062720/56649ef65503460f94c0a5ad/html5/thumbnails/4.jpg)
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Multi-section Language courses and Blackboard
![Page 5: Solving the Training and Support Challenge Rob Moore | robmoore@unc.edurobmoore@unc.edu Manager, Foreign Language Resource Center](https://reader036.vdocuments.site/reader036/viewer/2022062720/56649ef65503460f94c0a5ad/html5/thumbnails/5.jpg)
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Communication and Organizational Breakdown
![Page 6: Solving the Training and Support Challenge Rob Moore | robmoore@unc.edurobmoore@unc.edu Manager, Foreign Language Resource Center](https://reader036.vdocuments.site/reader036/viewer/2022062720/56649ef65503460f94c0a5ad/html5/thumbnails/6.jpg)
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Motivation for Change
• Spanish 105, 203, 204 have between 25 – 43 sections each
• That’s over 400 students in each of these courses, more than would fit in Carroll 111 Photo taken from http://hotline.unc.edu
![Page 7: Solving the Training and Support Challenge Rob Moore | robmoore@unc.edurobmoore@unc.edu Manager, Foreign Language Resource Center](https://reader036.vdocuments.site/reader036/viewer/2022062720/56649ef65503460f94c0a5ad/html5/thumbnails/7.jpg)
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Features of the ROML Sakai Pilot
• All sections enrolled into 1 Sakai site
Umbrella Site
• Able to make common course content available to all sections at same time
Coordinators
• No longer had to worry about loading common content• Can customize content for their specific sections
Instructors
![Page 8: Solving the Training and Support Challenge Rob Moore | robmoore@unc.edurobmoore@unc.edu Manager, Foreign Language Resource Center](https://reader036.vdocuments.site/reader036/viewer/2022062720/56649ef65503460f94c0a5ad/html5/thumbnails/8.jpg)
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Problem solved – Sakai Umbrella course
![Page 9: Solving the Training and Support Challenge Rob Moore | robmoore@unc.edurobmoore@unc.edu Manager, Foreign Language Resource Center](https://reader036.vdocuments.site/reader036/viewer/2022062720/56649ef65503460f94c0a5ad/html5/thumbnails/9.jpg)
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Email & Remedy Tickets
Hands on Training
Optimizing Sakai
FLRCVideos
Supporting the instructors
![Page 10: Solving the Training and Support Challenge Rob Moore | robmoore@unc.edurobmoore@unc.edu Manager, Foreign Language Resource Center](https://reader036.vdocuments.site/reader036/viewer/2022062720/56649ef65503460f94c0a5ad/html5/thumbnails/10.jpg)
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Email and Remedy Tickets
• Create course sites and manage SIS integration for population• Respond to remedy tickets from instructors and students
ITS Support
• To send announcements to instructors using Sakai• To triage problems or questions from students using Sakai
FLRC Listservs
• ITS had Sakai Pilot experience• Liaison between vendor and pilot participants
Information Exchange
![Page 11: Solving the Training and Support Challenge Rob Moore | robmoore@unc.edurobmoore@unc.edu Manager, Foreign Language Resource Center](https://reader036.vdocuments.site/reader036/viewer/2022062720/56649ef65503460f94c0a5ad/html5/thumbnails/11.jpg)
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Hands on Training
• Can attend training to understand how Sakai works• Are given access to DEV sites
Coordinators
• New instructors can attend training sessions
Instructors
• Receive training on gradebook and other key functions• Provide on-demand training
FLRC Work Study students
![Page 12: Solving the Training and Support Challenge Rob Moore | robmoore@unc.edurobmoore@unc.edu Manager, Foreign Language Resource Center](https://reader036.vdocuments.site/reader036/viewer/2022062720/56649ef65503460f94c0a5ad/html5/thumbnails/12.jpg)
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Optimizing Sakai: Articulation
![Page 13: Solving the Training and Support Challenge Rob Moore | robmoore@unc.edurobmoore@unc.edu Manager, Foreign Language Resource Center](https://reader036.vdocuments.site/reader036/viewer/2022062720/56649ef65503460f94c0a5ad/html5/thumbnails/13.jpg)
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Optimizing Sakai: Collaboration
![Page 14: Solving the Training and Support Challenge Rob Moore | robmoore@unc.edurobmoore@unc.edu Manager, Foreign Language Resource Center](https://reader036.vdocuments.site/reader036/viewer/2022062720/56649ef65503460f94c0a5ad/html5/thumbnails/14.jpg)
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Optimizing Sakai: Portable content
![Page 15: Solving the Training and Support Challenge Rob Moore | robmoore@unc.edurobmoore@unc.edu Manager, Foreign Language Resource Center](https://reader036.vdocuments.site/reader036/viewer/2022062720/56649ef65503460f94c0a5ad/html5/thumbnails/15.jpg)
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Optimizing Sakai: Importable Content
![Page 16: Solving the Training and Support Challenge Rob Moore | robmoore@unc.edurobmoore@unc.edu Manager, Foreign Language Resource Center](https://reader036.vdocuments.site/reader036/viewer/2022062720/56649ef65503460f94c0a5ad/html5/thumbnails/16.jpg)
11th Sakai Conference - June 15-17, 2010 | Moore | Training
FLRCVideos
Features and uses
• Tutorials of specific tasks or skills
• Permalink for direct linking
• Playlists to group specific videos
• Each video tutorial has PDF script
• 100% streaming content
![Page 17: Solving the Training and Support Challenge Rob Moore | robmoore@unc.edurobmoore@unc.edu Manager, Foreign Language Resource Center](https://reader036.vdocuments.site/reader036/viewer/2022062720/56649ef65503460f94c0a5ad/html5/thumbnails/17.jpg)
11th Sakai Conference - June 15-17, 2010 | Moore | Training
FLRCVideos: Video playlists
Features and uses
• Series of related tutorials• Uses a permalink• Displays total length of
playlist• Allows navigation to
specific video
![Page 18: Solving the Training and Support Challenge Rob Moore | robmoore@unc.edurobmoore@unc.edu Manager, Foreign Language Resource Center](https://reader036.vdocuments.site/reader036/viewer/2022062720/56649ef65503460f94c0a5ad/html5/thumbnails/18.jpg)
11th Sakai Conference - June 15-17, 2010 | Moore | Training
FLRCVideos: Embedding playlists within sites
![Page 19: Solving the Training and Support Challenge Rob Moore | robmoore@unc.edurobmoore@unc.edu Manager, Foreign Language Resource Center](https://reader036.vdocuments.site/reader036/viewer/2022062720/56649ef65503460f94c0a5ad/html5/thumbnails/19.jpg)
11th Sakai Conference - June 15-17, 2010 | Moore | Training
FLRCVideos: Screen capture FAQs
Features and uses
• Demonstrates a specific task or skill
• Videos are typically less than 5 minutes
• Zoom and pan on specific areas
• PDF script version has screenshots
![Page 20: Solving the Training and Support Challenge Rob Moore | robmoore@unc.edurobmoore@unc.edu Manager, Foreign Language Resource Center](https://reader036.vdocuments.site/reader036/viewer/2022062720/56649ef65503460f94c0a5ad/html5/thumbnails/20.jpg)
11th Sakai Conference - June 15-17, 2010 | Moore | Training
FLRCVideos: Tutorial examples
• Training Example: – Direct link to a tutorial:
http://flrcvideos.unc.edu/video.php?link=277• Training Example: – Playlist to group specific videos together:
https://flrcvideos.unc.edu/playlist.php?id=4• Support Example: – Playlist explaining how specific Sakai Tools are being
used for a course: http://flrcvideos.unc.edu/playlist.php?id=22
![Page 21: Solving the Training and Support Challenge Rob Moore | robmoore@unc.edurobmoore@unc.edu Manager, Foreign Language Resource Center](https://reader036.vdocuments.site/reader036/viewer/2022062720/56649ef65503460f94c0a5ad/html5/thumbnails/21.jpg)
11th Sakai Conference - June 15-17, 2010 | Moore | Training
Questions?