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mFSE mobile Field Service Engineer AppSolution for On-site Service Engineers

EnterpriseAgileSmart

Enterprise Mobility is Making a Differencein Field Service Management

Innovations in the field of enterprise mobility and its applications are opening new doors

of opportunities and profits for field service organizations. They can now explore newer

possibilities, re-examine old problems and redefine customer satisfaction and workflow

efficiency from a new angle, brought by 'service-led differentiation'. A remarkable scope of

improvement can be created in customer servicing if the field service engineers would

have access to critical data. These may include customer service requirements, inventory

records and status, work order history, job assignments, schedules and equipment

history, which are stored in ERP and CRM systems.

Excellent customer support is something that sets a company apart from others. Field

service management would witness game-changing efficiencies with relevant and ready-

to-use mobile applications that can lead companies to grow revenues, reduce costs, and

improve customer experience and loyalty.

Field service engineers are mostly on the

move and hence they put a lot of efforts in

searching equipment and collating

information to resolve on-time service

requests. Hence, without real-time access

to significant data at the point of action,

field service engineers face all types of

difficulties while collecting and capturing

manual information and feeding the same

into the database. Often it leads to errors

and slows down the process in which

information is available for decision-

making and problem-solving. Following are

the other basic challenges faced by them:

Real-time Obstacles Faced by Field Service Engineers

Managing the task and customers

with high expectations from the

quality of service

Mismanagement in assigning

work orders to the right field

engineers with the right tools for

optimized service delivery

Monitoring the location of field

engineers for on-time customer

support and faster completion of

work requests with less

processing time

Manage rising operational costs

that get worse by inaccurate data

and missing inventory

KloudData's mFSE app powered by mUnite

Mobile Application Framework delivers

remarkable improvements in field equipment

servicing, thereby increasing the rate of

problem resolution and customer satisfaction.

mFSE can connect to SAP ERP system

powered by mUnite application framework that

extracts service order data and delivers the

same in an intuitive, easy-to-consume format

to the field engineers, whenever and wherever

they may need it.

Value Proposition of mFSE App and its Benefits

Easy and fast access to timely

information from anywhere, anytime

Field service engineers can resolve

problems more efficiently

Reduce travel time and lower costs

as per work order

Eliminate or decrease the need for

paper based work orders

Easy access to latest inventory

information based on actual usage

Engineers can enter data directly on

site

Multi-device strategy

Works in offline and online mode

Low maintenance and support costs

Rapid feature integration

Improves data entry accuracy with no

loss of data

EnterpriseAgileSmart

Track and manage inventory

Material consumption booked on

orders updates inventory

Warranty information

Inventory management

Customer information on map and

list view

Product information

New assignment alert

Option to Accept / Reject

Calendar Sync

Date, Schedule and Completion Time

Customer details

Sorted by Schedule, Status, Priority,

Distance

Task List and Status Indicators

display different colors to denote

status of work

Date, Schedule Time, Completion

Time

Field Service Engineer can search for

a spare and place order

List of notifications and service orders

Maximize the Productivity and Effectivenessof Your Field Service Engineers

Following are the features and functionalities of mFSE App

View equipment and functional

locations

Display technical objects on a map

Display associated documents

Google Maps integration

Display history and characteristics

Technical specifications

mFSE app enables companies to comprehensively confront and solve some of

the strategic and tactical challenges in field service engineering.

EnterpriseAgileSmart

Quick Facts

Target Segment

Platform

Backend

Device Support

Role

Life Science, Service Industries

mUnite Mobile Application Framework or SAP Mobile

Platform 3.0

SAP ERP

iPad iOS 4.3 and above, Android tablet 4.0 and above

Engineers and Technicians

mFSE App has the capability to transform various field service organizations into more

productive and profitable units that are better positioned to generate revenue, reduce

costs and raise productivity. They can now meet customer demands, influence brand

perception and deliver superior service. Field engineers can not only have access to

information anytime, anywhere, but can also collaborate more closely with cross-

functional and cross-border teams.

In a Nutshell

EnterpriseAgileSmart

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About KloudData

KloudData Customer Showcase

Telecare Corporation

KloudData is a leading global software solutions provider with comprehensive, leading-edge

capabilities in Enterprise, Analytics and Mobility solutions with a focus on the Healthcare, Public

Sector, and Manufacturing verticals. Our primary focus is to be a trusted partner and strategic

technology advisor to our clients. KloudData’s high value solutions help reduce costs,

complexities and risks while improving operational efficiency and accelerating business growth

through improved decision making at all levels.

KloudData is growing rapidly. We have more than 300 employees across the globe with offices

and presence in USA (Headquarters), Thailand, India, and the U.K. to provide round-the-clock

solution delivery and support to all our clients.

To find out how KloudData can help your company, visit us online at www.klouddata.com

To learn more about KloudData solutions, contact globalmarketing@klouddata.com

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