mobile field service engineer enterprise application
TRANSCRIPT
mFSESolution for On-site Service Engineers
mobile Field Service Engineer App
KloudDataKloudDataKloudDataSmart Agile Enterprise
Enterprise Mobility is Making a Differencein Field Service Management
Innovations in the field of enterprise mobility and its applications are opening new doors of
opportunities and profits for field service organizations. They can now explore newer possibilities,
re-examine old problems and redefine customer satisfaction and workflow efficiency from a new
angle, brought by 'service-led differentiation'. A remarkable scope of improvement can be created
in customer servicing if the field service engineers would have access to critical data. These may
include customer service requirements, inventory records and status, work order history, job
assignments, schedules and equipment history, which are stored in ERP and CRM systems.
Excellent customer support is something that sets a company apart from others. Field service
management would witness game-changing efficiencies with relevant and ready-to-use mobile
applications that can lead companies to grow revenues, reduce costs, and improve customer
experience and loyalty.
Field service engineers are mostly on the
move and hence they put a lot of efforts in
searching equipment and collating
information to resolve on-time service
requests. Hence, without real-time access
to significant data at the point of action,
field service engineers face all types of
difficulties while collecting and capturing
manual information and feeding the
same into the database. Often it leads to
errors and slows down the process in
which information is available for
decision-making and problem-solving.
Following are the other basic challenges
faced by them:
Real-time Obstacles Faced
by Field Service Engineers
KloudData's mFSE app powered by mUnite Mobile
Appl icat ion Framework de l ivers remarkable
improvements in field equipment servicing, thereby
increasing the rate of problem resolution and customer
satisfaction. mFSE can connect to SAP ERP system
powered by mUnite application framework that extracts
service order data and delivers the same in an intuitive,
easy-to-consume format to the field engineers, whenever
and wherever they may need it.
Value Proposition of mFSE App and its
Benefits
Easy and fast access to timely information from
anywhere, anytime
Field service engineers can resolve problems
more efficiently
Reduce travel time and lower costs as per work
order
Eliminate or decrease the need for paper
based work orders
Easy access to latest inventory information
based on actual usage
Engineers can enter data directly on site
Multi-device strategy
Works in offline and online mode
Low maintenance and support costs
Rapid feature integration
Improves data entry accuracy with no loss of
data
Managing the task and
customers with high
expectations from the quality of
service
Mismanagement in assigning
work orders to the right field
engineers with the right tools for
optimized service delivery
Monitoring the location of field
engineers for on-time customer
support and faster completion of
work requests with less
processing time
Manage rising operational costs
that get worse by inaccurate data
and missing inventory
Track and manage inventory
Material consumption booked on
orders updates inventory
Warranty information
Inventory management
Customer information on map and list
view
Product information
New assignment alert
Option to Accept / Reject
Calendar Sync
Date, Schedule and Completion Time
Customer details
Sorted by Schedule, Status, Priority,
Distance
Task List and Status Indicators display
different colors to denote status of
work
Date, Schedule Time, Completion Time
Field Service Engineer can search for a
spare and place order
List of notifications and service orders
Maximize the Productivity and Effectiveness
of Your Field Service Engineers
Following are the features and functionalities of mFSE App
www.klouddata.com
View equipment and functional
locations
Display technical objects on a map
Display associated documents
Google Maps integration
Display history and characteristics
Technical specifications
mFSE app enables companies to comprehensively confront and solve some of the
strategic and tactical challenges in field service engineering.
Quick Facts
Target Segment
Platform
Backend
Device Support
Role
Life Science, Service Industries
mUnite Mobile Application Framework or SAP Mobile Platform 3.0
SAP ERP
iPad iOS 4.3 and above, Android tablet 4.0 and above
Engineers and Technicians
mFSE App has the capability to transform various field service organizations into more productive
and profitable units that are better positioned to generate revenue, reduce costs and raise
productivity. They can now meet customer demands, influence brand perception and deliver
superior service. Field engineers can not only have access to information anytime, anywhere, but
can also collaborate more closely with cross-functional and cross-border teams.
In a Nutshell
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About KloudData
KloudData is a leading global software solutions and services provider with comprehensive, cutting-edge
capabilities in bringing together Enterprise, Analytics and Mobility technologies to offer high value business
solutions. Our primary focus is to forge a trusted partnership with our clients. KloudData’s solutions and services
help reduce costs, complexities and risks while improving operational efficiency and accelerating business growth
through improved decision making at all levels.
Headquartered in Fremont, CA (USA), KloudData has global offices in Columbia, MD (USA), Bangkok (Thailand),
Nagpur (India), Pune (India), and Mumbai (India) to provide round-the-clock solution and support to its clients.
© Copyright 2016, KloudData Inc. All rights reserved. No part of this document must be reproduced, stored in a retrieval system, transmitted in any form or by any
means through electronic, mechanical, photocopying, recording, or otherwise, without any written permission from KloudData. The information contained herein is
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To find out how KloudData can help your company, visit us online at www.klouddata.com
To learn more about KloudData solutions, contact [email protected]
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