solid foundation - new hope services

ALL ROADS START WITH A SOLID FOUNDATION...

ANNUAL REPORT 2019

2019 HIGHLIGHTS

• Work Services program ISO 9001-2015 certified for quality and management

• Car Seat Safety Program with a certified National Child Passenger Safety technician

• “Safety Pin” Safe Sleep Program

• Actions to educate and raise awareness

• NHS recognized Disability Awareness Month (March)

• Child Abuse Prevention/Fair Housing Month (April)

• HopeCare Clinic: National Women’s Health Week (May)

• NHS promoted World Breastfeeding Week (August)

• National Disability Employment Awareness Month (October)

• New Hope Development Services was awarded $6.6 million in HOME funds to develop new affordable housing in Jeffersonville, Scottsburg, and Clinton and renovate two other properties

• Employment Services began accepting clients in 3 more Indiana counties: Bartholomew, Jackson, Jennings for a total of 9

• The Kentucky Office of Vocational Rehabilitation approved NHS as a provider; Employment Services are now be offered in 7 Kentucky counties

• New Hope Development Services was awarded $22.7 million in tax credits and other funding to develop new affordable housing in New Albany and Rockville

• The Lofts @ Leeson’s senior affordable housing in Elwood, IN opened in December

• Wish Book raised over $8,000 to help 3 families in need

• Family Services in Scottsburg moved from Kids Place to Gardner Place

• 36th annual Employee Appreciation Event thanked employees, recognized excellence

• See our ad on page 48 in the Indiana Pacers 2019-2020 Yearbook! www.nba.com/pacers

Employee Award WinnersEach year New Hope Services honors employees who were nominated by their peers for their outstanding achievements. They were honored at a dinner event for all employees. CEO James Bosley and President Jody Reschar Heazlitt presented the awards.

Chris Chenault

BOARD OF DIRECTORS AWARD

Klarinda Tutterow

PRESIDENT’S LEADERSHIP AWARD

Bruce White

SERVICE AWARD

Shannon Carman

SERVICE AWARD

2 • New Hope Services

http://nba.com/pacers

Pat DailyChair

Christopher BottorffVice-Chair

Alan ApplegateSecretary/Treasurer

James BosleyChief Executive Officer

Will Dierking Vicky Kent Haire

David Lewis Sandy Ringer

Brad Walker

Chet Michell John Neace

Barbara Swank-Gallegos

Board of Directors

MISSION

Provide services responsive to individual needs.

VISION

A quality life for all in our community.

Dear Friends,

As we mark our 61st year of service to communities across Southern Indiana, we are proud of our “solid foundation” of success in meeting the wide range of needs for the 16,000 individuals and families we serve.

Donations large and small help us meet those needs and help advance our vision of “a quality life for all in our community.” Every donor becomes a valued partner in our work, and we thank each one for their dedication and support.

We are pleased to share with you our 2019 annual report, with photos and stories we hope you will read and enjoy.

It has been another year of steady growth, with Housing & Community Development leading the way as the need for affordable housing for seniors and families increases across the state.

Employment Services, which pairs individuals with disabilities with local businesses, also expanded into 3 more counties in Indiana; and 7 counties in Kentucky were approved for services, our first venture across the river.

You’ll also see that we’ve launched our Campaign for HOPE, with a goal of $275,000 to renovate designated facilities.

We recognize our 180 employees who do an outstanding job every day; and we say an enormous “THANK YOU!” to them and to our valued donors and partners. We appreciate each one of you.

Sincerely,

Pat Daily Chair

James A. Bosley Chief Executive Officer


FROM THE CHAIR & CEO

ABILITY SERVICES

473 People Served in 2019

Whether it’s helping a family with an adult or child, or teaching people with disabilities life skills and job training, New Hope Services is here to empower and support individuals in our community. Through nine different programs, we provide professional assistance to those who need help increasing vocational and employment skills, daily living skills, self-care, and community integration.

Ability Services Programs:• Adult Community Empowerment Services (ACES)

• Skills Training

• Employment Services

• Supported Living

• Vocational Training/Work Services

• Respite, Attendant Care, Homemakers Programs

• Behavior Management Services

• Community Habilitation

• Participant Assistance and Care


MISSION

Strengthen community inclusion by empowering individuals across all ability

levels to face challenges and achieve independence.

“We have become their family”Cliff Keith, Residential Services Manager


This program enables adults with intellectual disabilities to live in their homes and be as independent as possible. They may be living alone, with family, or with up to three roommates.

Our services are primarily provided in the home, but individuals also enjoy getting out in the community. They may require assistance only a few hours a week or as much as 24 hours a day.

Many come to the New Hope Center on weekdays for job and skills training and to earn a paycheck in Work Services. Robbie Daniel, for instance, lives with his sister Jean McCartin and her husband; Jean is a New Hope direct support professional for the program. The same goes for Amber and Matthew Caswell and their mother, Melissa Caswell (top center).

New Hope also has a Supported Living community at Park Place that serves five men and four women in separate apartments. Their disabilities vary from mild to severe but still enable them to live on their own with 24-hour support. They cook and clean, set the table and help with dinner, and make their own lunches. They pay rent, do laundry, and once a week do their own grocery shopping. Most work part-time at New Hope in Work Services.

All this is possible through the help of the dedicated Supported Living staff, which includes a staff nurse who monitors their health and dispenses medications.

SUPPORTED LIVING PROGRAM

FAMILY SERVICES

15,187 Children & Families Served in 2019

New Hope Services supports families in need in the Southern Indiana area with a wide range of programs that offer food and nutrition counseling, parenting support, family planning services and more. From budgeting to handling the stress of parenting, our staff is fully trained to support parents in any circumstance. We can even provide guidance and counseling on raising a healthy child. All of these services are designed to work in collaboration toward the ultimate goal of strengthening families.

Family Services Programs:• Family Support Services

• Healthy Families

• WIC (Women, Infants and Children)

• HopeCare Clinic - Family Planning

Healthy Families ProgramHealthy Families is a voluntary and confidential home-based service to support new and expectant parents. Because babies begin learning at birth, Healthy Families believes parents are their child’s first and best teacher. Parenting is a very demanding job and all parents have worries, questions and stress.

Healthy Families provides parents with information about:

• Services available in the community

• Health, safety and care of newborns

• Access to the latest information on brain development

Families receive regular visits from a trained family support specialist who can provide support, developmental assessments for their child, and an opportunity to set and accomplish family goals.


MISSION

To promote and strengthen families with respect and compassion through

prevention, education and support.

Cassandra and Dustin Obermark have been participating in our Healthy Families program since May 2019.

Now, married five years with two young daughters, the New Albany couple puts in the work to keep their family strong and full of love. “Communication is pretty big in our relationship,” Dustin said.

Despite love within the family and her husband’s support, Cassandra still found herself experiencing post-partum depression after their first child, Natalya, was born. That’s why after the couple’s second child, Nora, was born in July, Cassandra took the opportunity to get hooked up with New Hope Services, which she said has helped immensely with depression and anxiety.

“It’s helped with everything,” Cassandra said. “And honestly it’s made me be a better person in a way.”

Working through things with her caseworker, Kristin Johnson, was a godsend, she said. “I’d be in a totally different place now if it wasn’t for her,” Cassandra said, adding that Kristin has also helped with things like rides while the family tries to get their car fixed.

“She’s like a part of the family. I can text her if I need someone to talk to...it’s helped out a lot.”While the family has their ups and downs, they work to get stronger — to get ahead of their bills, to make enough money to move out of the small place they currently live in with two growing children. At the end of the day, they have each other.

Update: Cassandra is now working full-time; Dustin is still a stay-at-home dad with both girls, which helps cut the cost of childcare. They are paying bills on time and their car is now fixed. Cassandra has truly blossomed into the woman that she said she strived to be!

Story (abridged) courtesy of News and Tribune, November 30, 2019

STICKING TOGETHER


Total people served in 2019: 16,076


33%FAMILIES & CHILDREN SERVICES

1%FUNDRAISING

14%ADMINISTRATION & GENERAL

3%OTHER

31%HOUSING DEVELOPMENT& SERVICES

18%ADULT SERVICES

James Bosley Chief Executive Officer

Jody Reschar Heazlitt President

EXECUTIVE MANAGEMENT TEAM

55%GOV’T AGENCY PROGRAM SERVICE FEES

1%CONTRIBUTIONS11%

OTHER SOURCES

8%IN-KIND REVENUE

3%SHELTERED WORKSHOP INCOME

11%RENTAL PROPERTIES

5%GOV’T AGENCY OTHER

6%GOV’T AGENCY GRANTS

Total Income $12,360,899

Total Expenses $11,581,854

2019 REPORT TO THE COMMUNITY

AFFORDABLE HOUSING COMMUNITIESHighland Glen ............................................$331,557

Willow Trace .................................................$240,568

Quartermaster Court ..............................$224,264

Forest Glen I .................................................$211,538

Forest Glen II ................................................$51,053

Forest Glen Commons...........................$61,798

Aberdeen Woods ......................................$365,317

Rivers Edge ...................................................$227,695

Duck Creek ....................................................$289,521

M. Fine on Spring ......................................$313,087

Davis Zeller Place ......................................$252,290

(Annual Operating Budgets)

ECONOMIC IMPACTTotal Employees ........................................180

Salaries, Compensation ........................$5,330,248

Employee Benefits ...................................$846,166

Employment Taxes, SS ...........................$375,561

Value of Real Estate .................................$23,676,844

Goods and Services Purchased........$10,317,275

Unreimbursed Care .................................$553,345

Total ...................................................................$41,099,439

Net Assets ..................................$9,969,933


John Broady Senior VP/CFO

Bonnie Long Senior VP/CAO

Elizabeth Boyd VP/Director of Social Services

Kim Tungate Executive Assistant

Outcome The Ability Services Program empowers individuals across all ability levels to face challenges and achieve independence.

Indicators (Fiscal Year 2019)

• Served 473 individuals with disabilities in the Southern IN community through 12 types of home and community based services

• Facilitated over 25,401 hours of direct community access and integration.

• Assisted 40 individuals find new, community employment.

• Helped 22 individuals successfully maintain current, community employment.

Partners: Vocational Rehabilitation (VR), Bureau of Developmental Disabilities Services (BDDS), Indiana Association of Rehabilitation Facilities (INARF)

Improvement Measures:

• Maintaining Accreditation through CARF, BQIS, ISO• Obtained CARF Accrediation through 2021• ISO Certrification valid through 2022

• Building Community Partnerships

• Community-Based Service Utilization

• Attending Community Events

Outcome Family Services strives to promote and strengthen families with respect and compassion through prevention, education, and support.

Indicators:

• Number of Individuals served in our service area: Clark, Bartholomew, Dearborn, Fayette, Floyd, Franklin, Harrison, Jackson, Jefferson, Jennings, Scott, Ohio, Ripley, Rush, Switzerland, Union, and Washington counties

• Service provided: Home-based visitation, nutrition, reproductive health

Partners: Healthy Families America, Indiana Family Health Council, Indiana WIC Program, Department of Child Services

Improvement Measures:

• Contract Stability with Healthy Families, WIC, Family Support

• Services and the HopeCare Clinic

• Maintaining Accreditation through Healthy Families America

• Building Community Partnerships

• Attending Community Events

• Provide the Highest Quality of Education through Evidence-based Training and Curriculum

Program Specifics:

• 69.1% of our WIC mothers initiated breastfeeding

• 81.25% of our HopeCare Clinic patients are uninsured at the time of their appointment

ABILITY SERVICES

FAMILY SERVICES


HOUSING & COMMUNITY DEVELOPMENT

416 People Served in 2019

Over 20+ years New Hope has constructed single-family homes and multi-family and senior living communities in Jeffersonville and other locations in Indiana, including Scottsburg, Elwood, Clinton and Brazil. Today New Hope is expanding some properties and developing new ones in order to help meet the increasing demand for affordable housing in Indiana.

Housing & Community Development Programs:• Apartment Communities for seniors,

multi-family, individuals with disabilities

• Community Development

MISSION

To provide direction and leadership in the development of safe, affordable

and suitable housing in response to public need.

Rockville

Brazil

Townhomes on MainRiver’s Edge

Elwood Forest Glen Duck CreekLofts @ Leeson's

Scottsburg

Jeffersonville Aberdeen Woods Willow Trace M. Fine on Spring

Indianapolis

Highland GlenHighland PlaceHighland Woods

Clinton

Davis Zeller Place

New AlbanyOlive Grove


The Lofts @ Leeson’sOpened in December 2019 in Elwood, IN, The Lofts @ Leeson’s is another example of how New Hope turns vacant old buildings in the heart of town into high quality senior living. The historic Leeson’s Department Store was fully renovated into 46 units of one-bedroom senior affordable housing.

Davis Zeller PlaceDowntown Brazil, IN had two vacant buildings a few blocks apart. The historic Davis Building and the former Jr. High School were completely renovated in 2018 and now offer 34 units of one and two-bedroom apartments for seniors. The development also included 14 additional units of new construction duplex and triplex homes that replaced blighted properties in the neighborhood.

New housing developments in progress:Olive Grove, New Albany, 55 multi-family units

Townhomes on Main, Rockville, 40 multi-family units

Both developments will consist of townhomes with two, three or four bedrooms, two baths, and one car garages. They are lease/purchase, with construction to start late summer 2020.

Aberdeen Woods VII, Jeffersonville, 6 senior duplex units

Highland Woods, Scottsburg, 11 senior units

Highland Place, Scottsburg, 16 multi-family units, rehab

River’s Edge, Clinton, 39 multi-family units, rehab


Campaign for HOPEOur three facilities in Jeffersonville carry the load of activity:

New Hope Center - Ability Services and Corporate Offices

New Hope Commons - Family Services

Park Place - Supported Living Community

The buildings have been well maintained, but each has a list of repairs and replacements - some major, some minor - that have finally become urgent, and it’s time to address them.

New Hope Center725 Wall Street Renovations Needed: $101,650

Formerly the Indiana University Southeast library, the building was purchased in 1973 and has been renovated several times over the years.

Our corporate offices and Ability Services are headquartered here, including Employment Services, Supported Living, ACES, a day program for adults with developmental disabilities, and New Hope Industries, which offers Job and Skills Training to increase independence and also prepare individuals for full or part-time jobs here or out in the community.

New Hope Commons1302 Wall Street

Renovations Needed: $130,00

Not far from New Hope Center, our Family Services programs are located here, which include WIC (Women, Infants and Children), Healthy Families, Family Support Services, and the HopeCare Clinic. These are our largest programs, serving nearly 15,000 individuals and families last year in multiple counties.

Park Place1499 Utica Pike

Renovations Needed: $44,000

Supported Living serves adults with intellectual disabilities in their home living environment to assist them to maintain their community home and live as independently as possible. The property was purchased in 2006 and was renovated at that time. It needs refurbishing inside and a generator installed for increased safety of the residents.

CAMPAIGN FOR HOPE

Total $275,000

Campaign for HOPE

A quality life for all in our community.

All Roads Start With a Solid Foundation…

All Roads Start With a Solid Foundation…

years

725 Wall Street Jeffersonville, IN 47130 812-288-8248 www.newhopeservices.org

To support our campaign, you can:

• donate or pledge online at newhopeservices.org

• make a gift or pledge by mail: 725 Wall Street, Jeffersonville, IN 47130

• call 812.288.8248 ext. 120 or email us at [email protected]

http://newhopeservices.org

mailto:jayne_labes%40newhopeservices.org?subject=New%20Hope%2C%20Campaign%20for%20HOPE


As of December 31, 2019

Philanthropist $100,000 +Edwina and Arthur Anderegg *James Graham Brown FoundationThe Gheens FoundationHEME, Inc. John and Penny NeaceNew Hope Services EmployeesThe Paul Ogle Foundation, Inc.WHAS Crusade for Children

Founder $50,000 - $100,000Walter T. and Hazel Bales FoundationJames A. BosleyLinda S. LynnPNC Foundation In Memory of Cynthia A. Shaw *United Way of Scott Co.Walmart Foundation

Good Samaritan $25,000 - $50,000AnonymousAshley Furniture Industries, Inc.Gordon BennerCaroll D. CoxEpic Insurance Solutions Jim HiggsHorseshoe Foundation of Floyd Co.Robert Lynn CompanyNew Washington State Bank Geo. Pfau’s Sons CompanyPNC BankUnited Way of Greater Cincinnati

Benefactor $10,000 - $25,000Allen ApplegateApplegate Fifer Pulliam The Eleanor T. Birk FoundationJohn E. BroadyThe C.E. and S. FoundationEstate of Charles Coffey

Community Foundation of Southern IndianaConstruction Consulting ServicesRobert G. and Tammy CourtneyPatrick J. DailyHilliard-LyonsIn Memory of Ralph Allen Jones, Jr.Koetter ConstructionLBM Construction Co.Bonnie LongMAC Construction & ExcavatingMcCauley Nicolas & CompanyMeijer, Inc.Morgan Family FundNeace Lukens InsuranceBetty C. Quillet Regions InsuranceCharles E. Reisert, Jr. *Ronald McDonald House CharitiesScott County Community FoundationState of IndianaJim and Wendy Walker We CareRalph WilsonWMPI RadioYour Community BankMax ZimmermanZoeller Company

Ambassador $5,000 - $10,000Allterrain Paving and ConstructionAmerica PlaceBlue Sky FoundationBowles Mattress Co.Centra Credit UnionDon ChathamPamela CottonWilliam R. Davis *First Harrison BankDavid and Beckye FlemingGannett FoundationGeneral Mills Foundation

Gordon Gutmann, MDGreater North Clark Health FoundationJody HeazlittJay C Food StoreJack Leuthart *David Lewis Mark McCormickMainSource BankMichell Timperman Ritz ArchitectsPadgett Inc. Penn StationPepsi AmericasQRS RecyclingCurt RichardsJane E. RiehlMary and George SchlosserL. Thorn Co. Bradley WalkerWalnut Ridge Nursery

* Deceased

LEUTHART – MCKEAN – WILLIAMS SOCIETY


$50,000 and AboveIn Memory of Cynthia A. Shaw

$25,000 - $50,000Gordon L. BennerLinda S. LynnMaxwell Construction Co.

$10,000 - $24,999James A. BosleyCaroll D. CoxDr. & Mrs. Donn ChathamBetty C. QuilletUnited Way of Greater Cincinnati

$5,000 - $9,999Janet ChathamLBM Construction Co.Robert Lynn CompanyJim and Wendy Walker

$2,500 - $4,999John NeacePaul WheatleyZoeller Company

$1,000 to $2,499Blue Sky FoundationChris & Lisa BottorffJohn BroadyPaul CunninghamDaVita, Inc.Eagles AuxiliaryEpic Insurance SolutionsPatrick FoleyDon & Phyllis GarmonJody Reschar HeazlittDavid & Renata LewisBonnie LongShanae MoreauJane Riehl

$500 - $999B & G Home ImprovementsElizabeth & Eliot BoydCentra Credit UnionJohn CookJames CruzWill DierkingEllis Edwards

Sharon EdwardsJayne M. LabesChet MichellDee & Buddy PhillipsLarry SchadJean & Michael TuckerKimberly Tungate

$250 to $499Alan ApplegateAlexandra BosleyJohn CookPatrick DailyMelissa DimenyRoger Fisher & Lisa GreenSteven FleeceRobert FullerBen HoeneTom & Phyllis KellyHarold & Twila LeeAnna Mae LewisRoger MaynardGwen & Andy McMahonSandy RingerBarbara Swank-GallegosBrad and Lisa Walker

$100 - $249Judith W. AlfordBarbara S. AmyThomas E. Andres, MDAnonymousRuth Ann & Kenny BandyKathleen BotkinsPatricia BrickerMolly BrownValerie BuehlerClark County REMCConstruction Consulting ServicesAnnabelle CookNancy DavisBeth & Michael DeanSharon A. EdwardsFay GreckelVicky Kent HaireRobert & Toni HendersonHeuser Hardware Co.Dolores HoylandRobert Hublar

Paul HulibaGloria Jean JakabDennis JohnsonDr. & Mrs. Richard LookatchAllison & Paul LucasElsa & Jose MarquezBrooke McAfeeMary Ann & Jeffrey MoberlyMytex PolymersCynthia SchultzSt. John United Presbyterian ChurchJo Ann & Robert ThrockmortonWilliam TrentTri Kappa - Connersville Alpha Xi ChapterBob & Dee WalkerCaroll WinslowEmployees of W.M. Kelley Co.

Under $100Ruth Anne & Ronald AndresAnonymousAnonymousFrances BanetAllison & Glenn BarberVauzaskia BarnwellJo Ann BlissPhyllis BowyerDr. & Mrs. John Patrick ClickLoretta ColemanNancy DavisDanny and Laura EverageBarbara FlispartLea Ann GriffisAlma HarrisKelli HavensRobert HeekeRosalie HuberCarrie JamesEthel JeffriesThomas R. KingJane F. KnearCarl & Mary Kagin KramerMr. & Mrs. Harry W. Lee, Jr.Thomas LevettRebekah LewellenLeo & Sharon LutgringRondi & Tom MaderDavid McCartin

2019 DONORS


Nancy & Michael McGarveyMurphy’s Boot Shop & RepairLauren PadussisPatricia & Gary PinkstonDonna PotterNannette & James SchmittJoyce SchuleyDinah & Phillip SmithTaggart Insurance Center, Inc.Rachael WaddellEarl & Loray WasherMarilyn & Paul WillcoxShirley WillisRuby Zimmerman

In Kind DonationsBackyard StaycationsMr. Bruce HerdtViolet HutchinsJayne M. LabesTaylor Nichols

IN MEMORY OFCynthia A. Shaw

DouglasJudith W. Alford

Francisco CruzJames Cruz

William Ross DavisNancy DavisDr. & Mrs. John Patrick Click

Verna R. DroegeDavid and Renata Lewis

John D. EverageDanny and Laura Everage

Frankie KingThomas R. King

Senator James A. Lewis David and Renata Lewis

Diane SwankBarbara Swank-Gallegos

Dana TuckerJean & Michael Tucker

IN HONOR OF Edward N. Amy, Jr.Mrs. Barbara S. Amy

Elizabeth BoydDee and Buddy Phillips

Jim & Denise EichstaedtSharon A. Edwards

Sis Jean EllisAlma Harris

Employee DonorsElizabeth AdamsHolly ArmstrongTiffany Arnold Cheryl AshbyDana AvolioTori BillingsJames A. BosleyElizabeth BoydJohn BroadyAnnette BrownJulia BrownBrenda BushRebecca CampbellMary Jo CarricoAmy ChambersChris ChenaultCara Chumley Linda CooperMollie GarmonSheila HaffnerJody HeazlittSusan HensleyJoyce HudsonSusan JamisonDavid KeckKen KellerKelley KendallPatricia Kite-HannonDaniel LentzRebekah LewellenBonnie LongConnie MartinTammy MathisNoemi McBrideJean McCartin

Mary Jane McGarveyShanae MoreauJennifer Neff-WhitlowKayla ParksRhonda PflumJenna PlasseJean RobbinsMarla RobertsAmy RosenbaumMichelle SmithTonya SmithBrittany StacyMaureen StaicerKimberly TungateKlarinda TutterowLaShonna WaltonKari WarnerBrittany WeikelBruce White

Donations are from 7/1/18 through 12/31/19 (18 months)

LOCATIONS

NEW HOPE CORPORATE OFFICE & SENIOR CENTER 725 Wall Street Jeffersonville, IN 47130

(812) 288-8248

NEW HOPE COMMONS Family Services HopeCare Clinic 1302 Wall Street Jeffersonville, IN 47130

(812) 288-4304

GARDNER PLACE Family Services & Adult Services HopeCare Clinic 279 N. Gardner Street Scottsburg, IN 47170

(812) 752-4892

INDIANA COUNTIES SERVED

Bartholomew Clark Clay Fayette Floyd Franklin Dearborn HarrisonJackson Jefferson JenningsMadisonOhioParkeRipley Rush Scott Switzerland UnionVermillionWashington

KENTUCKY COUNTIES SERVED

JeffersonOldhamTrimbleBullittCarrollShelbySpencer

ACCREDITATIONS & CERTIFICATIONS

Commission on Accreditation of Rehabilitation Facilities (CARF)

Healthy Families America

Better Business Bureau

ISO 9001 - 2015

SENIOR MANAGEMENT

James Bosley Chief Executive Officer

Jody Reschar Heazlitt President

John Broady Senior Vice President & CFO

Bonnie Long Senior Vice President & CAO

Elizabeth Boyd VP/Director of Social Services

Kim Tungate Executive Assistant

Mollie Garmon Business Manager

Jean Robbins Director of WIC

812-288-8248812-288-1206 fax

[email protected]

mailto:info%40newhopeservices.org?subject=New%20Hope%20Information

http://www.newhopeservices.org

solid foundation - new hope services

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