software support systems ltd it services

Software, Hardware, Support & Consultancy

Software Support SystemsSuite 106 Q House, 76 Furze RoadSandyford Business Estate, Dublin 18.T: +353 1 2973322 F: +353 1 2957049E: [email protected]

www.software-support.ie

Hewlett Packard Preferred Partner

Microsoft Small Business Specialist

Advanced Business Manager (ABM) Financial Accounting

Maximizer Customer Relationship Manager (CRM)

Colm ONeill Managing Director

Ronnie FlemingSales Director

Declan CostelloFinance Director

About Software Support Systems

Founded in 1990 by Colm ONeill, Declan Costello and Ronnie Fleming, Software Support Systems Ltd supplies and supports computer software, hardware and networking to businesses in Ireland and the UK. Our customers range in size from five through to hundreds of users in a wide range of sectors.

Our IT service enables you to steadily grow your business without the need for an in-house IT specialist.

�e key to our proven track record with over 600 Irish customers is ‘a total solution with a quality service.’

“Issues are dealt with in a professional and efficient manner with swift turnaround times minimising the risk of any negative impact on our business and this has always been done in a very friendly manner.”

Padraig Mangan IT Director Clear Channel

“Having Software Support Systems, a consistent, professional and reliable IT company looking after our IT infrastructure — has helped us tremendously with our growth.”

Sean McCarthy Kerrigan Sheanon Newman Chartered Quantity Surveyors

“Software Support Systems provide a very speedy and efficient response when critical incidents occur. We have found Software Support Systems to be a consistent, professional and reliable IT company.”

Les Hickey HSE Primary Care Reimbursement Service

Software Support Systems offer tailored maintenance support contracts to suit individual business needs. We work with you to devise a plan that best suits youand can be delivered within budget.

Save Money by not hiring an IT Manager. We act as your IT department.

Preventative Maintenance SupportHow it worksWith our Preventative Maintenance cover, we check your hardware and software systems to pre-empt issues that might occur to your IT system rather than you waiting for problems to happen.

Firstly, we conduct a free audit of your IT infrastructure. This entails a site visit when we survey your hardware and software systems and report on the current state of affairs with recommendations for any immediate issues that need to be addressed. Following this visit, we will provide you with a tailored proposal and price.

Depending on your organization size and needs, your Preventative Maintenance plan might require as little as a half-day per month to a half-day per week.

Minor issues and change requests are logged at your site until the date of the scheduled visit. These issues are then resolved with our usual site maintenance checks and upgrades.

More urgent issues are, of course, dealt with as they arise, either by telephone support with remote login or a site visit out of schedule.

Break Fix Maintenance, Support ContractHow it worksFor a monthly fee we will provide you with unlimited, telephone, login and on-site support.

Through remote administration, we can log onto your network – either to the central server or to individual computers or laptops – diagnose and resolve the issues and most importantly, provide an instant response to your problem.

On an ongoing basis we monitor all renewals for both hardware and software warranties, and notify you when they are due. You can enhance this service by selecting to go with our preventative maintenance support or managed services support options.

IT Services

IT SERVICES

> Make a Wish Foundation

> Clearchannel Ireland Ltd

> Simply Organic

> Begley Brothers

> FKM Group

> Bray Adult Education Centre

> Beyond The Hall Door

> First Credit

> Kerrigan Sheanon Newman

> O’Callaghan Solicitors

> C & F Quadrant Northern Ireland

> Irish Holemasters – Dublin / Cork

> Cunamh

> Holy Ghost Missions

> Kingspan Holdings

> Access Control Technology

> Barina Construction

> Menolly Homes

> Ellier Developments

> Pat Neville & Son Ltd

> William Neville & Son Ltd

> O’Rourke Bros Ltd

> Clancy Construction

> Thrombogenics

> Drumloe Holdings Ltd

Software Support SystemsSuite 106 Q House, 76 Furze RoadSandyford Business Estate, Dublin 18.

T: +353 1 2973322 F: +353 1 2957049E: info@software-support.iewww.software-support.iewww.software-support.ie

IT SERVICES



Do you have peace of mind with your IT infrastructure and performance? Call Software Support Systems today to see how we can help.

Partnering with the World’s Best...

Anti-Spam SonicWall Anti-Spam is a totally secure hardware device used by many of our clients. This device filters spam before it ever reaches the server. Each morning, an e-mail is sent to the system administrator, advising of the spam that has been blocked.Our hosting facility routes your email through an anti- spam box. Each morning you receive an email detailing blocked emails by the spam filtering system. You can choose to unblock any if you so wish.

Data4Sure BackUp Small to medium sized businesses cannot afford to lose valuable data in this competitive environment. Our online backup system completely eliminates these problems by giving you an affordable solution with the added advantage of offsite data storage and the peace of mind that your data is being stored and monitored 24/7. Data4Sure is an online backup tool providing a new and modern alternative to tape backup solutions.

HP Preferred Partner As a Hewlett Packard Preferred Partner, Software Support Systems explores how technology and services can help companies address their everyday problems and challenges. We offer customers an IT service which enables you to steadily grow your business without the need for an in-house IT specialist.

Microsoft Certified Partner Software Support Systems is a Microsoft Small Business Specialist thus providing you with the knowledge and security that you are dealing with an expert in Microsoft’s products. There is now a great synergy between Hardware and Software suppliers to ensure that products released to the market are compatible with each other. Our hardware and software expertise can help advise you about hardware and software for your business, allowing you focus on running your business.

Managed Services: HoundDog Technology Monitoring your systems for optimum performance

How it worksFor less than the price of a cup of coffee, we’ll conduct a thorough check each and every morning before you start work.

We will check: > Your backup is complete to make sure your data is safe.> Your anti-virus pattern file to make sure your protection is always up-to-scratch> Your disk space to ensure your system won’t crash leaving your users unable to work> Your Exchange email system to make sure it doesn’t fill up and collapse leaving you floundering> Your hard disk and memory health to ensure your system is always in peak operating condition> Your Critical Event Logs to spot developing problems that could cause downtime during the day.

This service is performed automatically – so it’s guaranteed to happen even if staff are sick or on holiday. If we find problems, we’ll immediately alert an engineer so he can act fast to reduce your potential downtime. We’ll even send you a short note to confirm that the checks have been carried out and what the results are.

Online BackupProtect Your Data

BENEFITS OF ONLINE BACKUP COMPLIANCEBackup is an essential part of a compliance plan. HIPPA, SOX,Sarbnes oxley.

SECURE OFFSITE DATA STORAGE AND PROTECTIONYour data is only retrievable by you. Data is automatically encrypted before being sent over a secure internet connection to our offsite data centres.

AFFORDABLEData4Sure eliminates the need for you to invest in the cost of hardware and software.

PEACE OF MINDData4Sure runs seamlessly in the background. You decide when the backup needs to be made and the rest happens automatically.

FAST AND EASY TO USERecover data with the click of a button anytime anywhere!

SUPPORTOur experienced support team is at your service 24/7/365.

TYPICAL BACKUP FILES

> Contact Databases

> Microsoft Exchange e-mail

> Word Documents

> Excel Spreadsheets

> Accounting databases

> Payroll

> Cad Drawings

> Project Data

WHY BACKUP ONLINE SOFTWARE CORRUPTIONSoftware corruption or program error is probably the best known form of data loss.

VIRUSES, SPYWARE AND HACKERSProtect your data from these threats.

DRIVE FAILUREUp to 13% of hard drives crash in their first year. Hard drives that are over five years old have a 6% chance of failing.

ACCIDENTIAL DELETION43% of people lose irreplaceable files every year

THEFTOnly 3 out of every 100 stolen laptops are recovered.

DISASTERVital data is lost every year primarily through accidental deletion. Other factors that contribute to data loss include e-crime, theft, fires, floods, and other disasters.

COMPLIANCESoftware Support Systems can help you address legislation surrounding data backup archival and compliance. Our solution meets many compliance standard requirements and enables your company to adhere to the directives in the acts that apply to it.

Data is your most valuable asset!Traditional PC and Server backup is expensive, unreliable and time consuming.Restoration of files is often problematic . Research shows that 50% of companies that loose a substantial amount of their critical data in a disaster never reopen for business. Data4Sure from Software Support Systems brings you our online backup service that performs seamlessly in the background. Infinitely superior to traditional backups on tape or disk, you don’t have to rely on error-sensitive media or carry out manual actions. Data4Sure from Software Support Systems Ltd automatically creates backups that are instantly encrypted and stored off site in our data centres. All your data is available and retrievable 24/7. There are no capex costs to you. Data4Sure scales with your business whatever its size. Data4Sure helps with compliance legislation. So if you want peace of mind, that your data is secure visit our website at www.data4sure.ie and try us for free.

Tel: 01 297 3322 [email protected] www.software-support.ie

Maximizer Software is a leading provider of simple, accessible, customer relationship management (CRM) solutions, providing the best value for small and medium-sized businesses. As a pioneer in the CRM industry for more than 20 years, Maximizer CRM offers sales, marketing, and customer service users and managers their choice of access to customer information – through mobile devices, online, or your desktop.

Maximizer Software has sold over 1 million licences to more than 120,000 customers ranging in size from entrepreneurs to multinational organisations including Siemens, Cathay Pacific, Oxford University Press and HSBC. Mazimizer Software is a global business with offices and over 400 business partners.

Maximizer Customer Relationship Management

MAXIMIZER CRM

Case Study: Dublin Airport Authority (DAA)

Industry: Airport Management

Product: Maximizer CRM 10.5

“Maximizer CRM’s security features enabled us to encrypt information by category, restricting access to relevant personnel. As an organisation with high profile clients ranging from royalty to presidents, prime ministers and high profile business clients, it is imperative to enforce the utmost security standards in all our procedures. Maximizer’s CRM’s security features mean we can enforce the utmost security standards in all procedures”Mary Leahy, Head of Protocol, Dublin Airport Authority (DAA)

DAA is tasked with the management, operation and development of Dublin, Cork and Shannon airports in Ireland as well as domestic and international airport retail management and investment. The company uses Maximizer as a reservation and booking system for its VIP clients.

Enhanced Security FeaturesMaximizer CRM was selected by DAA over other providers due to its enhanced security features. These allow highly sensitive information about customers to be held securely on a central database, rather than relying on this information being passed on via word of mouth or by email. The solution enables DAA to easily consolidate and clearly categorise this information, which can be accessed by authorised users on-site or by logging-in remotely.

Maximizer CRM

> Instant Access to your Contacts via PC, Mobile, Laptop and the Web

> Sales Executive Dashboard

> Opportunity Management

> Real Time Alerts

> Sales Funnel Reports

> Sales Forecasting

> Outlook Integration

> Calendar Updates

> Real Time Searching

> Telephone Integration

> Customer Service

> Marketing Campaigns

MAXIMIZER CRM



Do you know where your sales are headed ? Would you like to know more about how CRM can help your business grow ?Call Software Support Systems today to see how Maximizer CRM can help, or visit www.software-support.ie for more detailed product information.

Case Study: Combiflow Ltd

Industry: Manufacturing and Distribution

Product: Maximizer CRM 10.5

“We had a bad experience when our previous provider was acquired and we had no desire to repeat that. One of the main reasons we chose Maximizer CRM was because of the very high quality of expertise and support that Software Support Systems promised, and they have not disappointed.” Morgan O’Brien MD Combiflow Ltd

Established in 1988, Combiflow Ltd is Ireland’s leading supplier of process pumping and conveying products, supplying a range of liquids handling equipment from pumps to mixers and vacuum equipment. The company has offices in Dublin, Cork and Belfast.

Combiflow originally invested in CRM to integrate all of its data into one centralised system. The CRM solution needed to be affordable as well as user-friendly for both in-house and remote workers. It was also essential that the system allowed easy access and seamless integration of sales and marketing data gathered across its three offices and from its remote workers, allowing sales representatives more time in the field and less in the office.

Maximizer CRM stood out for its affordability, simplicity, ease of use, remote access capabilities and the quality of Maximizer’s certified business partner, Software Support Systems.

A key factor in choosing Maximizer CRM was the central interface, which allows users to view important sales, marketing and customer service and support details. Maximizer CRM’s database is also straightforward and easy to navigate. The onscreen appearance of Maximizer CRM is the same whether the user is logged into the desktop PC in Combiflow’s offices or through wireless web facilities. The level of service that would be provided through Software Support Systems, also impressed Combiflow.

Advanced Business Manager (ABM) has been designed and developed by accountants to create the next generation of accounting software for progressive businesses. ABM is more than just an accounting package, it is a complete business solution available in two editions – Small Business Edition and Enterprise Edition.

ABM is a flexible, feature-rich, robust and expandable solution suited to most industries and business types ranging from construction, professional services through to wholesale & distribution.

Case Study: HSE Primary Care Reimbursement Service (formerly the General Medical Payments Board)

Industry: Customer Service

Product: Advanced Business Manager

“ABM has reduced our workload.”Les Hickey, HSE Primary Care Reimbursement Service.

The Primary Care Re-imbursement Service administers payments to doctors, pharmacists and dentists who provide services under the Primary Care

Re-imbursement Scheme (PCRS).

The PCRS scheme includes medical card services provided by doctors and pharmacists, prescribed drugs and medicines services provided by community pharmacists and dental services provided to medical card holders. The level of payments and other conditions of service are negotiated by the Department of Health and Children and the relevant professional bodies.

Advanced Business Manager (ABM) was selected to facilitate these re-imbursements. The system had to be flexible, robust, handle large volumes of transactions and offer traceability in case of query. We also required a system that would work seamlessly with Microsoft Excel and Word. We can post all our supplier invoices to our log file and once they are passed for payment they are entered into the system for payment. By using the scanning module, we can attach any relevant documentation like delivery dockets to each transaction.

This simple but clever use of ABM and its modules has reduced our workload enormously. We are now looking at our other processes to see where we can develop ABM to further streamline our operations.

Les Hickey, HSE Primary Care Reimbursement Service.

Advanced Business Manager

ABM OVERVIEW

Advanced Business Manager (ABM)

The Core System

> Cashbook

> General or Nominal Ledger

> Sales and Debtors

> Purchasing and Creditors

> Stock Control

> Job Costing and Project Management

> Scheduler

> Business Bulletins

> Assets Register

> Document Scanning

> Integration with Maximizer CRM

Advanced Functions

> Project Invoicing

> Snapshot Report Writer

> Subcontractor Claims

> Warehousing

> Advanced Document Handling

Easy to useEverything follows logically – quotations, orders, deliveries, invoices – and can be picked up quickly by operators without sacrificing productivity.Strong integration with Microsoft Office featuressuch as instant emailing through Outlook, import/export facilities to Excel and Word, and reporting options using Excel.

ABM grows with your businessABM can scale from a single user application to support up to 100+ workstations.

Customisable In-depth SecurityYour staff can be divided into user groups (min. 1 person), and each can be allocated access rights to specific ledgers, tasks and operations. Every user gets a unique log-on to the system.

Fast, fluent useAutomations reduces user time expenditure and human error.

Flexible and powerful reportingOver 160 standard management and accounting reports are included in the standard ABM system.

Integrated industry solutionsWith seamless integration with a wide range of business solutions, ABM provides specialist functionality in payroll, ecommerce, job & time sheeting, budgets, CRM and much more.

Productivity gainsABM offers a number of powerful features to improve staff productivity such as using barcode scanners to process stocktakes, automatic purchase ordering as a result of sales orders, displaying key data with warning and status flags for easy identification and much more.

Obsolescence proof

Features and Benefits

ABM OVERVIEW



Do you know where your business is going?Call Software Support Systems today to see how Advanced Business Manager can help or visit www.software-support.ie for a more detailed product information.

Advanced Business Manager Payroll

ABM PayrollSummary Features> Employee Details

> Timesheet

> Payroll Processing

> Payslips

> Payments

> Job Costing

> System Set-up

> Taxation Set-up

> Payslips On-screen before update

> Time Clock Interface

> Direct Transfers of costs to accounting software

> All Statutory Reports

> Import Tax Free Allowance from ROS

> PRSA Compatible

> Holiday and Absence Tracking

> Links directly to Microsoft Excel for non-standard reports

> Exceptions Reporting

> P35 to ROS online

> Notional Payments

> Benefi ts in Kind

ABM PAYROLL

Features and Benefi ts Employee DetailsTh e employee details option allows you to enter information on each employee. Th e employee’s personal, tax and pay details can be stored and viewed along with memo information. Year to-date summary information and history information are available for tracking during the year.

>> More benefi ts overleaf

ABM Payroll customers range from small businesses to large organisations e.g. banks and charities through to multinational organisations e.g. Clearchannel Ireland.

“It is the simplest and most user-friendly payroll software package I have used.”Martin Gorman, Financial Controller, Porcelanosa Ltd.

“ABM Payroll is fl exible and gives me everything I want from a payroll package.”John Browne, Finance Director, Clearchannel Ireland.

Advanced Business Manager (ABM) Payroll is unique in that it can identify costs by employee, job, cost-centre and stage and integrate these costs directly into the Job Costing Ledger in ABM’s fi nancial accounting system. It also updates the selected nominal accounts (PRSI etc.) in the General Ledger, giving you total control over your actual employee costs. Within any one week employees can move between jobs, and correct costs can be allocated to overhead accounts.

Designed to suit a wide range of industries, ABM Payroll can also provide added essential functionality to businesses who use job costing, including Construction, Manufacturing, Engineering, Professional Consulting and Services.

TimesheetThe timesheet option is used to assign unlimited amount and types of payments and deductions to each employee. Most pay runs may only need a quick amendment of the timesheet from the previous pay run, providing faster processing. Payments can be made before tax or after tax (e.g. Mileage Expenses) and can be processed by fixed, hourly or rateable methods. Deductions can be made before or after tax either in fixed or percentage formats.

Payroll ProcessingThis is used to carry out the necessary calculations on the gross pay for Pensions, PRSI, Tax and other payments and deductions, in order to produce a net amount. Information can be viewed on screen and/or printed before an update is made. Payroll processing is very flexible and can be handled weekly, bi-weekly as well as monthly and quarterly, with all the necessary tax, PRSI and other details automatically worked out.

PayslipsAs the payroll is processed, details are normally printed out on a payslip to be given to the employee and manually filed. Payment details can be printed onto pre-printed payslips or plain paper. You can choose from a range of payslip options.

E-mail Payslips PaymentsThe payments option is used to take the net pay figure generated for the period and translate this into a payment. Payments can be made by Cash, Cheque or Electronic Funds Transfer.

ReportsReports may be generated for recording purposes. ABM Payroll provides an extensive number of reports which can be used for analysing the payroll. A selection of summary and detail reports are available, analysing Gross to Net Pay, Payment and Deductions, Employers Costs, Job costing, Time Analysis and Attendance Analysis. Most of these reports can be sent to MS Excel for further analysis.

Job CostingJob Costing is used to set up individual activities which may be made up of multiple stages. Employees can be set up as “Job Employees”; their time can then be allocated to the different Stages in Job according to a Cost Centre. This allows for profitability analysis on particular jobs and extensive resource monitoring.

System SetupUse the System Setup button to record default settings for ABM Payroll’s operation. Using this option you can set up Users, Departments, Cost Centres, Payments and Deductions. ABM Payroll places no limitations on the number of these entities. Employer information can also be entered here.

Other Features:> Payslips on-screen before update > E-mail Payslips> Time Clock interface > Direct Transfers of costs to accounting software > All statutory reports > Import tax free allowance> PRSA compatible> Holiday and absence tracking> Links directly to Microsoft Excel for non-standard reports> Expceptions reporting> P35 on disk > National Payments – Benefits in Kind.

Features and Benefits

ABM PAYROLL

Do you know what your true payroll costs are?Call Software Support Systems today to see how ABM Payroll payroll can help.



Member of the Construction Industry Federation

Hewlett PackardPreferred Partner

2011

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Software, Hardware, Support & Consultancy

Software Support SystemsSuite 106 Q House, 76 Furze RoadSandyford Business Estate, Dublin 18.T: +353 1 2973322 F: +353 1 2957049E: [email protected]

www.software-support.ie

Hewlett Packard Preferred Partner

Microsoft Small Business Specialist

Advanced Business Manager (ABM) Financial Accounting

Maximizer Customer Relationship Manager (CRM)

Microsoft Dynamics Customer Relationship Management (CRM)