social security administration facilitator training
TRANSCRIPT
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Identify ways you can help people learn Explain 3 roles of an effective instructor Facilitate participative lecture/discussions Make effective presentations
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practical information active learning to be respected to test information feedback variety
Adults want:
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Harmful?
Vital?
Reflectiveof style?
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allows rehearsal of new skillspromotes on-the-job applicationshould be realistic
Practice:
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facilitation
presentation Organizing&
planning
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give a general outline
generate interest in a topic
provide pieces of information
Lecture to:
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1. Did you limit your lecture time to 10 minutes or less?
2. Did you conduct a lecture/discussion?
3. Did you encourage participants?
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1. Contribute actively2. Think through course content3. Explore thoughts, attitudes & feelings4. Share opinions & experiences5. Give feedback
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selecting the right type of question
phrasing it correctly
learning the do’s & don’ts of questioning
This means:
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Open-ended? Closed?
Leading? Accusatory?
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Plan your questions Ask questions related to learner’s knowledge, skill or experience Pause for 10 seconds after you’ve asked the question
DO’s Ask same question of several participants Ask follow-up questions Handle “wrong” answers appropriately
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DON’TsDON’T ask leading or accusatory questionsDON’T ask obvious questionsDON’T answer your own questionsDON’T call on people who do not volunteer
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Connect ideas between participants
Encourage participants
Mediate differences between participants
Summarize the key discussion points
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1. Use nonverbal cues
2. Clarify the response
3. Confirm the response
4. Provide positivereinforcement
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questions you don’t know how to answer
questions that are off target or irrelevant
questions that are of interest to only one participant
Potential Problems:
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1. Use active listening skills Confirm & clarify
2. Repeat the questionas needed
3. Be aware of yourbody language
4. Treat each questionwith respect
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Reassure participants
Ask “What questions do you have?”
Ask participants to write down questions
Ask participants to work in small groups to generate questions
Offer opportunities to meet
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Make time references
Do an agenda check
Conduct a quick review
Conduct short question & answer session
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Voice
Eye contact
Gestures & movements
Using the Leader’s Guide
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►Guided visualization ►Positive self-talk
►Release tension
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► All trainers have had at least one bad experience
► Serious problems are rare► Instructors define challeng-
ing behavior differently► Participants go to training
for different reasons► All participants must be
treated as though theywant to learn
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► DON’T take it personally► DON’T get caught in
power struggles► Connect on a
personal level► Use good-natured humor► Allow other participants
to support you
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► Asks irrelevant questions► Monopolizes the discussion► Goes off on tangents► Challenges you► Engages in private conversation► Doesn’t want to “waste time” in
discussions or exercises► Arrives late & leaves early► Is interrupted by messages, calls,
beepers
The participant:
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► Accept that not everyone hasto participate in discussions
► Offer opportunities to discuss content in pairs or small groups
► Ask safe but relevant questions that may be answered easily
► Use positive, nonverbal cues(e.g., moving closer, establishing eye contact)
► Refer to something he/she has said or done in apositive manner
► Talk with him/her privately► If he/she refuses, explain consequences & again ask
for participation
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► Limit your words
► Use COLOR
► Use symbols
► Keep track of pages
► Put pages together
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Keep it simple! Enhance with graphics,
color & sound Don’t display more info
than needed Don’t distract from the visual Don’t talk to the visual,
face your audience Power down the projector
when not in use
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Has laptop been “charged up”?
Always turn on projector FIRST before connecting to laptop
Once laptop has booted up, SEND THE PRESENTATION TO THE SCREEN! Use “toggle keys” (blue FN key + F3 or F9 key -varies on each laptop)
Is your screen freezing? Did you use the BLANK slide layout for all slides (Home tab + Layout + Blank)?
Avoiding PowerPoint Disasters
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► To define & apply key rolesfor effective instruction
► Most effective qualities ofa good instructor
► Methods to enhance & use personal qualities effectively in training
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Ethical
Respectful
Goal-oriented
Team player
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► Review course goals & objectives
► Find out about your students
► Know your subject thoroughly
► Review timing of instruction& consider possible adjustments
► Conduct a walk-through/talk through
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Knowledge/comprehensioncheck Performance check Attitude check
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► To define/apply key rolesfor effective instruction
► Most effective qualities ofa good instructor
► Methods to enhance & use personal qualities effectively in training
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“More important than the
training curriculum arethe methods of
teaching and thespirit in which the
teaching is given.”
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“Attitudes, behaviors and feelings that influence our interactions with others.”
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FlexibleGood/active listenerPositive attitudeProfessional
KnowledgeableAccountableMulti-taskerPoised, self-controlled
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Attitude
Behavior
Communication
Appearance
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POSITIVE, not pretending
GENUINE, not fake
HELPFUL, not hurtful
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Ethical
Respectful
Goal-oriented
Team player
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Articulate Clear Concise Accurate
Speech/oral or written, be:
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Flow naturally from content
Support versus replacelearning objectives
Use alternatives tohumorous activities
Determine right humor for a particular groupof participants
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