SOCIAL

RESPONSIBILITY

AND THE SERVICE

DESK

Lisa Burt 9th October 2014 10/10/2014

CONTENTSCONTENTS

1 Introduction To Social Responsibility At Northumbrian Water

2 Identifying and implementing the quick wins

3 Developing the longer term goals

4 What is the impact?

5 Thank you - questions

2

INTRODUCTION TO

SOCIAL

RESPONSIBILITY AT

NWL

3

• Our Vision

Responsible business in the community

• Investment in our communities

• Participation in our communities

• Educating our communities about their environment

• Supporting healthy communities

• Supporting developing communities through WaterAid

4

INTRODUCTION TO SOCIAL RESPONSIBILITY AT NWL

5

INTRODUCTION TO SOCIAL RESPONSIBILITY AT NWL

• Just An Hour

• Tap into - water for health

• Cheque it our – employee sponsorship scheme

• Payroll giving

• Sponsorship

• Education

• Community Foundations

• Partnership working

• Charitable support

• Castleview Academy

• Supporting our communities

6

INTRODUCTION TO SOCIAL RESPONSIBILITY AT NWL

JUST AN HOUR

Just an hour

Volunteering

8

IDENTIFYING &

IMPLEMENTING THE

QUICK WINS

• Engage & involve your team members

– What ideas do they have

– What charities would they like to support

– Get creative

• Low cost

– Dress down/dress up days

– Bake sales

– Tuck shops

– competitions

9

IDENTIFYING & IMPLEMENTING THE QUICK WINS

10

DEVELOPING THE

LONGER TERM

GOALS

• Does your organisation have a social responsibility strategy?

• Develop a vision and strategy for Service Desk

• Plan for bigger events to ensure service is not impacted

• Know your costs, ensure these are budgeted for in budgets

• Communicate with stakeholders and your communities

• Market what you are doing

– What you have done

– What are the benefits

– Quotes from those involved or benefited

11

DEVELOPING THE LONGER TERM GOALS

12

WHAT IS THE

IMPACT?

• Provides great opportunities for team work and collaboration

• Improves morale

• Improves service

• Opportunities to develop new skills

• Opportunity to talent spot .

• Opportunity to raise profile of the service desk

• Minimise potential for adverse impact

13

WHAT IS THE IMPACT?

THANK YOU