social marketing strategy - engaging the connected customer
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Social Marketing Strategies Engaging the Connected Customer
Rotterdam, April, 18th 2012 [email protected] | @klaasweima
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Introduction | Who am I? 2
Hi! I am Klaas Weima.
I am founder of creative and digital agency Energize. From our offices in Amsterdam and Shanghai we create
campaigns worth sharing. We help ambitious brands grow, including KPN, Chiquita, Hi, KLM, Miffy and
SEAT.
Moreover, I am a proud father of little my daughter May and (beware)
am highly energetic.
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3
Share your thoughts @klaasweima
Introduction | Twitter
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4
Steal or share on Slideshare.com/klaas_weima
Introduction | SlideShare
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Q: Who has a clear and shared social marketing strategy?
5 Cracks in the Silo
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6 What will I share?
2 Social Alternative
1 Cracks in the Silo
3 Best Practices
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1. Cracks in the Silo
7 Cracks in the Silo
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8 Cracks in the Silo
The silo of bought attention needs heavy maintenance. Brands should not solely rely on buying attention per inch, pixel or second.
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9 Cracks in the Silo
#1 More messages, less attention
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10 Cracks in the Silo
People increasingly block commercial messages
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11 Cracks in the Silo
#2 People, not sheeple
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12 Cracks in the Silo
People watch what they want, when they want.
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13 Cracks in the Silo
#3 More options, more stress
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14 Cracks in the Silo
#2 People not sheeple
With Spotify I can choose over 13 million songs
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15 Cracks in the Silo
#4 More Transparency, Less Credibility
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16 Cracks in the Silo
Shopsavvy and Boodschapp are great shopping buddies
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17 Cracks in the Silo
Tripadvisor is my best friend away from home.
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18 Cracks in the Silo
#5 Advertisers are Afraid of Change
#5 Advertisers are Afraid of Change
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Q: How much budget is spend on bought attention in the Netherlands?
19 Cracks in the Silo
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20 Cracks in the Silo
#6 Old Models are Malfunctioning
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21 Cracks in the Silo
My Journey Planner to earned attention approaches brand communication from a hybrid perspective.
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As a result, the silo of traditional brand communication is cracking.
Brands should start talking with instead of sending to people.
22 Cracks in the Silo
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2. Social Alternative
23 Social Alternative
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Hybrid brand communications puts the best ingredients of bought, relational and earned attention in a blender.
24 Social Alternative
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25 Social Alternative
Blendtech’s iPad video was viewed 14.000.000 times on Youtube. That’s almost the total population of the Netherlands.
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Bought attention
“Advertisers pay for the usage (rental) of a medium to send their brand message to their target audience”
Social Alternative
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Relational attention
“Advertertiser use their own channels to communicate their brand message to their target audience”
Social Alternative
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Earned attention
“People become a channel themselves to share brand content, without the direct influence of advertisers”
Social Alternative
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1. Free (sorry ) 2. An ideal project for an internship 3. A temporarily fad 4. A new advertising channel 5. The exclusive playground of youngsters
Social Brand Communications is not
Social Alternative
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30 Social Alternative
KPN’s introduction of iTV for the iPad was based on a earned social strategy. Through 40 bloggers we reached 1,2 million people.
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Q: What are the three main ingredients of effective social brand communications?
31 Social Alternative
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Conversations Shareable Content
+ +
Social Channels
Social Alternative
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Contents need to be creative, authentic and social.
33 Social Alternative
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34 Social Alternative
KLM keeps developing creative social activation campaigns. And as a result generates much earned attention.
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35 Social Alternative
McDonalds was’t really authentic in their #MDStories and #Meethefarmers social campaign. It backfired on Twitter.
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36 Social Alternative
Hi Chill & Charge concept is social. All campaigns fullfill to the needs of their 2 million customers: ‘The Hi Society’
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Best Practices
3. Best Practices
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Best Practices
KPN
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KPN offers Spotify Premium to their triple play-customers (voice, tv, internet). How can we let people experience this new service?
Best Practices
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Best Practices
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Best Practices
Miffy
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How can we increase brand awareness of the cartoon brand miffy in China?
Best Practices
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43 Best Practices
We brought miffy to life and let her travel around China
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We started listening.
Best Practices
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Beware. Western social platforms are blocked in China
Best Practices
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We look at what the target group is saying about miffy; online and offline
Photo of offline research
Best Practices
We talked to youngsters online and offline.
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We hired a conversation manager, our virtual miffy.
Best Practices
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Best Practices
On a QQ campaign site anyone could invite miffy to travel to their hometown by sending her a postcard.
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Best Practices
After receiving postcards from all over China, the users decided to which 3 cities miffy should travel.
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Best Practices
Chengdu
Guangzhou
Dalian
In the 3 cities miffy surprised the winners by showing up on their door step: a hug to never forget.
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Chengdu
Guangzhou
Dalian
While travelling, miffy shared photos, videos and updates with her friends on social networks in real time.
Best Practices
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52 Best Practices
Chengdu
Guangzhou Miffy drawing events where organized in each city to extend the reach of miffy’s visit
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Buzz$volume$
Miffy%beat%compe.tor%Hello%Ki3y%in%the%amount%of%buzz%and%ranks%#5%online%cartoon%brand%
275% increase
The$amount$of$online$conversa4ons$about$miffy$exploded$over$the$past$two$years$
The%amount%of%brand%conversa.ons%on%open%social%media%channels$
Best Practices
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True Story from Nanjing, China..
Chengdu
Guangzhou
Dalian
And some fans took miffy very seriously
Best Practices
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Best Practices
Philips
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Philips is shifting focus to healthcare (45% of revenu). To increase the relation with healthcare pros, Philips created GetInsideHealth.
Best Practices
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GetInsideHealth is a social CRM strategy, based on thought leadership, relationship, insights and purchase intent.
Best Practices
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Philips partnered with LinkedIn and created Innovation In Health-groups. Currently, almost 55.000 members and NPS of 51.
Best Practices
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Best Practices
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60 Summary
✓ Social Alternative
✓ Cracks in the Silo
✓ Best Practices
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One more thing
61 Social Alternative
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Helps to prepare your brand on your journey to earned attention.