social learning environments: strategies for finding a

503

Social Learning Environments:

Strategies for Finding a Provider

David Mallon, Bersin & Associates

November 10 - 13, 2009 San Jose, CA

Page 1Session 503 – Social Learning Environments: Strategies for Finding a Provider – David Mallon, Bersin & Associates

Copyright © 2009 Bersin & Associates. All rights reserved.

Social Learning EnvironmentsStrategies for Finding a Provider

David Mallon, Senior Analyst, Enterprise LearningBersin & Associates

November 2009

Presented at DevLearn’09


About UsWho We Are

• Bersin & Associates is an industry research and advisory services company dedicated to helping organizations implement enterprise learning and talent management strategies for business performance improvement.

Research Areas

• Enterprise Learning• Learning Technology• Informal Learning• Leadership Development• Performance Management• Career and Succession Management• Workforce Planning• Sourcing and Recruiting• Talent Management Systems• Talent Strategy

Offerings

• In-Depth Studies and Reports• Research Memberships• Advisory Consulting• Benchmarking• Workshops




Bersin & AssociatesResearch Membership

Access to the largest collection of WhatWorks® research in learning and talent managementNetworking with hundreds of global, best practice organizationsDecision support models and tools for strategy and implementationEmail and phone consultation with expert industry analystsBenchmarking metrics by industry and company sizeAnnual IMPACT conferenceHundreds of case studies in all major industriesProfiles and analysis on hundreds of solution providers in systems, content, outsourcing and consultingStrategic consulting on all major talent and learning programs

For more information:http://www.bersin.com/membership

Or send an email: [email protected]

Copyright © 2009 Bersin & Associates. All rights reserved. Page 4

The Research

An in-depth survey sent to approximately 40,000 training, HR, and business leaders – which produced 798 organizations to profile. In depth interviews with both practitioner companies and providers of supporting technologies.After collecting data and comparing the various practice data points against the 10 Index measures, used a variety of statistical tools to understand which factors create which outcomes.

High Impact Learning Practices

The Operating Guide to the Modern Enterprise Learning Function

David Mallon, Sr. Analyst

June, 2009




Learning Programs

Formal

Disciplines

Tools and Technology

Learning Architecture

Org

aniz

atio

n, G

over

nanc

e, a

nd M

anag

emen

t

Appr

oach

es

The OLD Way…


Social

Learning Programs

Formal

Disciplines

Tools and Technology

Culture


Org

aniz

atio

n, G

over

nanc

e, a

nd M

anag

emen

t

Audiences and Problems

Appr

oach

es

Bersin & Associates Enterprise Learning Framework®

1

2

3

4

5

On-Demand Embedded

Informal

20% 80%




EmbeddedPerformance Support

FeedbackRotational Assignments

After Action ReviewsQuality Circles

Development Planning

SocialWikis, Blogs, Forums

Expert DirectoriesSocial Networks

Communities of PracticeConferences &Colloquium

Coaching & Mentoring

On-DemandE-Learning

SearchBooks, Articles

VideosPodcasts

Learning/Knowledge Portals

Disciplines

LearningPrograms

FormalInstructor Led Training

Virtual Classroom Games

SimulationsTesting & Evaluation

E-Learning

Tools & Technology

Culture


Org

aniz

atio

n, G

over

nanc

e, a

nd M

anag

emen

tAudiences &Problems

App

roac

hes

GeographiesJobs Business ProblemsRoles DemographicsProficienciesCompetencies

Management TechnicalProfessional Sales IT Skills

LeadershipDevelopment

CustomerService

Project and Process

CareerDevelopment

Compliance

Onboarding

ProductKnowledge

Systems

Virtual Classroom

Reporting andAnalytics

LMS, LCMSLearning Portals

Talent Mgt.Systems

Collaboration

EmployeeFeedback

Learning integratedWith Business Planning

ExecutiveSupport

KnowledgeSharing

Performance andTalent Management

Learning from Mistakes

Mentoring andKnowledge Sharing

CustomerListening

DevelopmentPlanning

InnovationPrograms

Performance Consulting

Instructional Designs

Information ArchitectureKnowledge

Management

Content Development

Program Management

Change ManagementCommunity Management

Measurement &EvaluationBusiness

Intelligence

Content Development

ContentManagement Mobile

Rich Media

SocialNetworking

PerformanceSupport

MeasurementSustems

Preferences

Search,Tagging

Assessment

CustomerEducation

ChannelTraining

Informal

Bersin & Associates Enterprise Learning Framework®


Informal Learning Approaches

InformalOn-Demand

•E-Learning•Search•Books, Articles•Videos•Podcasts•Learning/Knowledge Portals

Social•Wikis, Blogs, Forums•Expert Directories•Social Networks•Communities of Practice•Conferences &Colloquium•Coaching & Mentoring

Embedded•Performance Support•Feedback•Rotational Assignments•After Action Reviews•Quality Circles•Development Planning




Social Learning Approaches

Expertise Matching Social Learning Environment

Blending Social into Formal Coaching & Mentoring

Tactical /Problem Solving

Strategic / Capacity Building

Environmental / Multiple Needs

Programmatic / Single Need

Communities of Practice

Communities of Practice


Expert

Novice

Time

Blending into Formal

Retention is Lost

Traditional Training

TrainingEvent

TrainingEvent

JobAidsJobAids

EPSSToolsEPSSTools

SelfAssessment

SelfAssessment

CareerCurriculum

CareerCurriculum

CoachingProgramsCoachingPrograms

Communitiesof Practice

Communitiesof Practice




Social Learning Environments


Social Learning Platform Scenarios




Who Provides Social Software?


4 C’s of Social Software

Conversations Content Connections Collaboration

Blogs

Forums

Micro-blogs / Life-streaming

Chat/IM

VOIP

Content Sharing

Content Management

Tagging / Rating

Social –Bookmarking

Syndication

User Profiles

Social Graphs

Friends/Contacts

People Matching

Wikis

Workspaces

Project / Process Support

Innovation / Idea Generation

Calendars & Events




Social Learning Platform QuestionsFlexibility is Critical!

Social Software Uses• Turnkey Social Learning?• Support for Other Social Use Cases? Unexpected Cases?

User Experience• Embedded vs. Destination?• Overall Experience and Usability?

Implementation and Operations• Ownership and Governance?• IT and Support Requirements?• Community Mgmt and Moderation Tools and Requirements?• Customizations and Integrations?• Future Proofing?


Following Bersin & AssociatesRegular updates on research, findings, and news

Our Analyst Blogshttp://blogs.bersin.com(add analyst name to findindividual blogs)

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