social and collaborative learning in the workplace

August 22, 2012

Social and Collaborative Learning in the WorkplaceJane Hart, Centre for Learning & Performance Technologies

© 2012 Citrix | Confidential – Do Not Distribute2

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© 2012 Citrix | Confidential – Do Not Distribute

Follow Us

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@GoToTraining@C4LPT#SoCoLearn


Moderator

4

James HilliardHilly Productionswww.hillyproductions.com


Presenter

5

Jane HartCentre for Learning & Performance Technologieswww.c4lpt.co.uk

Social and Collaborative Learningin the Workplace

Jane HartCentre for Learning & Performance Technologies

Social Learning Centre

#socolearn

@C4LPT

Social and Collaborative Learningin the Workplace

AGENDA

How to support social learning in the

workplace

Key social collaboration tools that provide

infrastructure

Examples of social learning approaches

for online and in person

How learning can be embedded in the

workflow

Social learning is a natural, continual process

of learning with and from others. It’s nothing

new!

…. but with the help of modern social technologies it is now possible to

enable and support it in powerful new ways.

“Social media can only help to support and enhance learning, but the

presence of social media doesn’t necessarily mean social learning will

take place.”

Jane Hart, 10 things to remember about social learning and the use of social learning in the workplace

Top 100 Tools for

Learning 2011

List compiled from

the

Top 10 Tools

contributions of

531

learning

professionals

worldwide

The Smart Worker ..

1. recognises she learns continuously as she does her job

2. wants immediate access to solutions to her performance problems

3. is happy to share what she knows

4. relies on a trusted network of friends and colleagues

5. learns best with and from others

6. keeps up to date with her industry and profession

7. constantly strives to improve her productivity

8. thrives on autonomy

© Learning in the Social Workplace, Jane Hart, 2011

POLL

How important is company training as a way of learning for YOU?

• Not important

• Somewhat important

• Very important

• Essential

How best do you learn in the workplace?

POLL

How important is collaborative working with your team as a way of learning for YOU?

• Not important

• Somewhat important

• Very important

• Essential

How best do you learn in the workplace?

Ranked List (using weighted scoring)

Collaborative working within your team 448

Personal & professional networks and communities 426

General conversations & meetings with people 420

Google search for web results 415

External blog and news feeds 403

Curated content from external sources 377

Selfdirected study of external courses 357

Internal company documents 341

Internal job aids 330

Company training 296

Internal doc &

training

Social&

Collab

PersonalLearning

social, autonomous Smart Workers

5 Stages of Workplace Learning (2010)

Stage 1Classroom

Training

Stage 2E-Learning

Stage 4Social

Learning

Stage 5Collaborative

Working/Learning

trainers

online

(contentrich)

courses

LMS

classroom

training/

elearning

LMS

social media

social LMS

social media

in training

and e

learning

social LMS

facilitators, peer

learning, UGC,

collaboration

platforms

traditional approach to training

managed and organized by L&D

working=learning,

supporting self

organized learners

Top down controlTop down control

Autonomy

Informal Learning

(managed by learner)

Stage 3 BlendedLearning

© Jane Hart, 2010 (Orange/green elements added by Jay Cross)

Formal learning

(learning managed by L&D)

1Augmentingf2f or online training with

social approaches

2Facilitating

online collaborative / peer learning

3Supporting

online Communities

of Practice

4Supporting

collaboration & knowledge sharing in

work teams

5Fostering

connections / across the org

to build collective

intelligence

formal/training

top down/control

informal/workflow

autonomy

Social Workplace Learning Continuum

SOCIAL TRAINING

organizing/managingSOCIAL LEARNING & COLLABORATION

encouraging/supporting

© Jane Hart, 2012

Social Media Tools

Using Twitter in a workshop and networking event


social approaches

2Facilitating


3Supporting

online Communities

of Practice

4Supporting


work teams

5Fostering


to build collective

intelligence

formal/training

top down/control

informal/workflow

autonomy


SOCIAL TRAINING



© Jane Hart, 2012

(social) LMSenterprise network /

collaboration platform/ social intranet

Social Media Tools


social approaches

2Facilitating


3Supporting

online Communities

of Practice

4Supporting


work teams

5Fostering


to build collective

intelligence

formal/training

top down/control

informal/workflow

autonomy


SOCIAL TRAINING



© Jane Hart, 2012

Social Media Tools

LMSenterprise network /


Member profiling

Activity stream

Real-time updates

Member commenting

Threaded discussions

Notifications

Sharing of resources

Content co-creation tools

Sharing links

Sharing files

Polls and surveys

Private messaging

User liking

Group spaces

26

From Learning Technologies to Social Technologies …

Activity Stream


social approaches

2Facilitating


3Supporting

online Communities

of Practice

4Supporting


work teams

5Fostering


to build collective

intelligence

formal/trainingtop down/control

informal/workflowautonomy


SOCIAL TRAININGorganizing/managing

SOCIAL LEARNING & COLLABORATIONencouraging/supporting

© Jane Hart, 2012

Social Media Tools



1Augmenting training with social approaches

1Augmenting

training with social

approaches

2Facilitating collaborative/peer learning

3Supporting communities of practice

4Supporting collaboration and knowledge sharing in work teams

5Fostering connections and

conversations across the org to build collective

intelligence

POLL

Which of the 5 examples I’ve shown you do you feel you could best try in your organization?

1. Augmenting training

2. Facilitating collaborative learning

3. Supporting Communities of Practice

4. Supporting Work Teams

5. Fostering connections across the organization


social approaches

3Supporting

online Communities

of Practice

4Supporting


work teams

5Fostering


to build collective

intelligence

formal/trainingtop down/control

informal/workflow

autonomy


© Jane Hart, 2012



Enterprise (Learning) Community

2Facilitating


The role of the Enterprise (Learning) Community Manager

• Building the Community • Maintaining the Community• Coordinating and promoting a

series of ongoing social activities • Responding to the learning

and/or performance needs of members

• Educating the enterprise as a whole on the benefits and value of an Enterprise Learning Community ethos and approach

• Encouraging participation

The role of the Enterprise Learning Community Manager, Jane Hart, 2012

The slideset and links to resources can be found at

bit.ly/socollab

[email protected]


James HilliardHilly Productionswww.hillyproductions.com@hillyprods

Jane HartCentre for Learning & Performance Technologieswww.c4lpt.co.uk@C4LPT


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