by Dana Andresen, Chuck & Don’s Pet Food OutletFeature

MSCA Connection October 09msca-online.com

Minnesota Shopping Center AssociationVol 23. No 10

Snapshot

Connection

Crossroads of

Chanhassen

1

Turning a Negative into a Positive: How

You Handle Customer Complaints Can Strengthen Your Business!

Location: SWQ of Hwy 212 and Hwy 101Month/Year Opened: Kwik Trip is now open, additionalretail/restaurants projected to open Fall 2010Owner: Kraus-Anderson, IncorporatedLeasing Agent: David Stalsberg, Jim Stimmler (952) 948-9400Architect: Architectural Consortium, LLCConstruction Contractor: Kraus-AndersonGLA: Approximately 75,000 sf of freestanding and inline retail, aswell as freestanding and multi-tenant medical/professional officeMarket Area Served: Chanhassen, Chaska, Eden Prairie, Victoria,Shakopee, MinnetonkaAdditional Facts/Narrative: Exciting new development locatedalong the new Hwy 212 in Chanhassen, located across from theSW Transit Park & Ride and near the recently openedChanhassen High School with more than 1,000 students. KA isoffering inline and freestanding BTS opportunities, as well asseveral pad sites for sale.

October 2009

In this Issue

Crossroads of Chan -- SNAPSHOT 1Pop-up Stores - HOT SPOTS / COLD SNAPS 3Sponsorship ------- COMMITTEE CHAT 4Villaume/O’Neill -- MEMBER PROFILES 5Bridging the Divide - PROGRAM RECAP 6Loring Kitchen -------- RISING STAR 7

Customer service is relevant today more than ever.Whether business-to-business, or business-to-consumer,during this period of cutbacks, layoffs, expense control,

and flat or negative growth, it is increasingly important forcompanies to not only deliver on their commitments tocustomers, but to have a plan in place to recover thecustomers to whom their service may have fallen short.

Most companies cringe at the receipt of a complaint. Mostcompanies don’t thank a customer for informing them ofthat complaint. Many companies do not see the genuineopportunity in a customer telling them what went wrong sothey can make it right. Janelle Barlow makes this point in herbook, A Complaint is a Gift. “Complaining customers aregiving us an opportunity to find out what their problems areso we can help them, and so that they will be encouragedto come back and use our services and buy our products. Itis as if they are giving us the gift of a book entitled, AChance to Survive: Listen to Me and You’ll Stay in Business.”

My company holdscustomer service as thenumber one priority.There are times,however, when we havefallen short of our owncommitments to ourcustomers. The relevantpoint is that every teammember understandsthat we do what it takes to recover our customers. Twoweeks ago, I received a copy of a customer survey on aSaturday afternoon from an angry loyal customer. Thiscustomer’s wife had asked to use the restroom to clean upthe coffee she had spilled on her shirt. The survey this couplesubmitted included these comments, “We have bought ourdog’s food at your store for nearly two years now. Thisafternoon my wife spilled coffee on her blouse just beforeentering your store. After we spent $26 on Canidae, my wife

2009 Sponsors

ACI Asphalt Contracts, Inc.American Engineering Testing, Inc.Aspen Waste Systems, Inc.Bremer Bank, N.A.Brookfield PropertiesCB Richard EllisCSM Corporation Chesapeake Companies Chuck & Don’s Pet Food OutletClassic Asphalt Sealcoating Co., Inc.Coldwell Banker Commercial

Griffin CompaniesCuningham Group Architecture, P.A.Cushman & Wakefield of

Minnesota, Inc.Dick’s Sanitation, Inc.Dougherty Funding LLCEmmes Realty Services LLCExeter Realty CompanyFaegre & Benson LLPFendler Patterson Construction, Inc.Fredrikson & Byron, P.A.Gray Plant MootyGreat Clips, Inc.H.J. Development, Inc.Inland Real Estate CorporationJE Dunn ConstructionJones Lang LaSalle/Rosedale CenterKKE Architects, Inc.Kraus-Anderson CompaniesLarkin Hoffman Daly & Lindgren Ltd.The Lawn Ranger, Inc.Leonard, Street and DeinardM & I BankMcCombs Frank Roos AssociatesMesserli & Kramer P.A.Mid-America Real Estate –

Minnesota LLCMidwest Maintenance &

Mechanical, Inc.Minneapolis/St. Paul Business JournalMinnesota Real Estate JournalNAI WelshNorthMarqOlsson AssociatesOppidan, Inc.Opus Northwest LLCPark Midwest Commercial Real

EstatePaster EnterprisesRJ Marco Construction Inc.RLK IncorporatedRSM McGladrey, Inc.Reliable Property ServicesReliance Development Company,

LLPRobert Muir CompanyRobins, Kaplan, Miller & Ciresi, L.L.PRyan Companies US, Inc.Solomon Real Estate Group Inc.Stewart Title Guaranty CompanySunde Land Surveying, LLCTCF Bank Target CorporationU.S. BankUnited PropertiesVenture Mortgage CorporationWells Fargo Bank, N.A.Westwood Professional Services, Inc.Winthrop & Weinstine, P.A.

MSCA Connection October 09 msca-online.com

asked if she could use the restroom to cleanoff the coffee so it didn’t stain her blouse.She was told no, with no other explanationthan ‘we don’t have apublic rest room.’ This sortof cold uncaringinteraction does notencourage us to continueshopping at your store.”

I immediately called andleft a message for thecustomer on a Saturdayevening to let him know Ihad contacted the storeand would be speaking tothe manager on Monday.I asked that one of them please return mycall at their convenience. I e-mailed thestore manager requesting she review ourvideo footage of the incident and call mefirst thing on Monday morning. She did justthat, and we established that there hadbeen a miscommunication with regard toour restroom standard with a newer teammember. In addition, this situation occurredduring peak business, which did not helpmatters. This was not used as an excuse bythe manager nor by the team member inquestion. By the time the manager hadresponded, I had received a voicemailfrom this customer stating how impressedthey were that they had received a callregarding the survey and appreciated myapology. They stated that they may haveoverreacted a bit, and that because of ourquick response and apology, they wouldreturn to the store.

While their return remains to be seen, it isimportant to note that a customer alludedto the fact they would not return, and onephone call with a sincere apology was ableto effect a change in their outlook andattitude. The store manager also has thecustomer’s name posted at the point ofsale and all team members know tocontact the manager when this customerenters the store next, so she is able toapologize in person.

I have encountered issues personally, andin my business relationships, where servicewas unacceptable. In the past I used aparticular online flower service to orderflowers for all of our management on theirbirthday (our male management receivesome type of treat). After four latedeliveries, two ‘no service’ in the requestedarea, a mischarge, and no apology withthe last late delivery, I took my $5,000 peryear flower business to another onlinecompetitor and have experienced noissues. Because I deliver outstanding serviceand commitment to my business partners, I

expect my business partners to deliver thesame outstanding service andcommitment.

In a business-to-businessexample, we hadanticipated an order of t-shirts to arrive on a Fridayafternoon at ourcorporate office. Throughcalling our sales rep, withwhom I have a six-yearbusiness relationship, hedetermined that the orderhad not been releasedfrom the manufacturer, soit in turn, had not been

shipped. We had made arrangements todeliver these shirts over the weekend for astore promotion, and really needed them.Our representative arranged for Saturdaydelivery. The shirts did not arrive, threecorporate staff spent the better part ofSaturday attempting to track down theshirts, in addition to waiting and then doingthe work that had been delayed. Our rep,who was on vacation, tracked down theshirts, had a security guard at the shippingestablishment contact a supervisor, had thesupervisor bring the shirts to the shippingestablishment, and hand delivered the shirtsto our office. While it was too late forweekend delivery, he ultimately paid for usto courier the shirts to all 15 of our locationsthe following Monday. He apologized manytimes and thanked me for involving him andletting him fix the problem. I will continuethis business relationship.

Just last week, a vendor mistakenly shippedtwo pallets of promotional product to ourcorporate office which was supposed to besplit by them and shipped directly to our 15locations. I called our representative andinside of three hours, the product waspicked up, taken back to New York to beredistributed and was shipped out to ourlocations the following day. I will continuethis business relationship.

We have all heard the cliché thatcustomers will tell ten friends about theirawful experience and this word of mouthadvertising can spread like wildfire andultimately ruin a business. Service recoverycan also have this effect. The recoveredcustomer tells ten friends, and they, in turn,tell ten friends, and you have created anadvocate and a successful business.

Complaints have a serious negativeassociation. Service recovery has a positiveassociation. Create a process and trainyour team – you will see the results.

Turning a Negative into a Positive - continued

2

“I TOOK MY $5,000PER YEAR FLOWER

BUSINESS TOANOTHER ONLINE

COMPETITOR...”

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Pop-Up Stores: Making the Best

out of a Challenging Market?

by Mark Norman, Park MidwestCommercial Real EstateHot Spots / Cold Snaps

Arecent trend in our challengedindustry is landlords taking on short-term tenants in an unconventional

method designed to fill vacant spaces.Retailers call this growing short-term trend“pop-up stores.” In defining “pop-up stores”as a form of “guerrilla retailing,” Wikipediastates that a pop-up store is a retail sellingfacility that is established with the intentionof conducting business for either a specificlength of time, or for the duration of a peakin demand that is anticipated to be short.

In short, pop-up stores are tenants who signvery short-term leases, typically betweentwo months and six months in length. Theseare becoming increasingly popular withlandlords in today’s difficult market. With agrowing number of retailers hesitant toopen new locations, pop-up stores havebecome a more affordable alternative. Forlandlords, they help fill empty spaces, bringin additional revenues and increaseconsumer traffic. Retailers benefit by havingthe ability to create a buzz around theirbrand or products, and conducting markettesting in a location without long-termcommitment and limited risk.

Examples of retailers who have launchedpop-up stores include Gap, Inc. whoopened pop-up stores to market the new1969 Premium Jeans product line. Thisholiday season, Toys “R” Us projects it willopen 70 pop-up stores nationwide tocapitalize on its key sales period1.Minneapolis-based Target Corporation isconsidered by many to be one of the moreprominent and groundbreaking pop-upretailers. Just a few years ago it opened a1,500 sf pop-up in Rockefeller Center tointroduce Isaac Mizrahi’s new fashiondesign for women.2 Further, as recent asMay 2009, Target opened a pop-up store inChicago to promote several exclusives tothe store and Target.com, whichcoincidentally was also their first pop-uplocation in the Midwest market.3

While the exact time frame for a full marketrecovery remains unknown, pop-up storescontinue to remain a hot topic. It will taketime and experiences to tell who the realwinners are under these types of deals.Arguably, both sides of the table will learn alot in these circumstances under anotherwise sluggish retail market.

Featured

Sponsors

Cunningham GroupArchitecture, P.A.Cuningham GroupArchitecture, P.A. seeks tocreate memorablearchitecture that enrichesour clients and communities.We do this by collaboratingwith clients to realize theirvisions through the design ofthe built environment.

Emmes Realty Services LLCTo acquire real estateinvestments with and onbehalf of our capitalpartners, create long-termvalue and maximize returns.

JE Dunn ConstructionTo be the best client-centered building partner inthe United States.

M & I BankFull-service commercial bankwith significant emphasis incommercial real estatelending.

Mid-America Real Estate-Minnesota LLCTo be recognized as thedominant local & regionalleader in providing full-service retail real estatebrokerage, investment,management, and advisoryservices for our clients.

Reliance DevelopmentCompany, LLPExceptional locations,extraordinary results.

United PropertiesTo be the leading local andregional commercial realestate investor anddeveloper across propertytypes.

Bookmark

Economics doesn’t have to be boring!

This month, we are revisiting an older title, and with it a soon tobe released sequel. Freakonomics, originally published in 2006,redefined how people engaged the topic of economics anentertaining way. Taking real-life examples and quirky real-lifeapplications, Freakonomics related odd statistics and complextheories to everyday life. Later this month, the anticipatedsequel Super Freakonomics will be published. It promises tobring with it fundamental explanations of the economicdownturn related to many new trends and statistical data thatwill keep you engaged throughout.

Freakonomics; A Rogue Economist Explores the Hidden Side ofEverything, Steven Levitt & Stephen Dubner, Harper Perennial, (paperback) August2009

Super Freakonomics: Global Cooling, Patriotic Prostitutes, and Why Suicide BombersShould Buy Life Insurance, Steven Levitt & Stephen Dubner, William Morrow,(hardcover) October 2009

Have a reading recommendation? Contact Christopher Max Naumann atchrismax88@comcast.net or Judy Lawrence at jlawrence@karealty.com.

1 http://retailtrafficmag.com/retailing/operations/0818-pop-up-stores/2 http://retailtrafficmag.com/mag/retail_popup_shop/3 http://twincities.bizjournals.com/twincities/stories/2009/05/04/daily1.html

We want yourfeedback!

Please watch foryour 2009 MSCA

membershipsurvey blast email

in October.

� � Crave Restaurant is opening its third location in St. Louis Park in lateSeptember. In addition to its Galleria and Mall of America locations, the

restaurant will open in the new West End project.

� � The H&M chain is scheduled to open a store at Southdale thisfall. H&M’s mission is to offer fashion and quality at the best pricewith a broad and varied selection for women, men, teens andchildren.

� � D’Amico Kitchen at the Chambers hotel celebrated itsgrand opening on September 9 in downtown Minneapolis.

� � Sea Change opened in the former Cue space at theGuthrie Theater. The restaurant features fish and shellfish fromsustainable fisheries and environmentally responsible farms.

� � Drama has relocated to Uptown at 1203 Lagoon Avenuein Minneapolis and features local women’s designers.

� � Burger Time is currently opening a new store in St. Cloudand one in the southern suburbs of the Twins Cities. They plan to

open 40 stores over the next 48 months.

� � Valley West Shopping Center in Bloomington welcomes two newtenants; Planet Fitness signed for 13,014 sf and will open in December

and Cabana Tan signed for 4,434 sf and will open November 1.

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Press Releases

Press releases are printed based upon availability of space and relevance to the local market.

MN MARKETPLACE

Events

Nov 4 Monthly Program (afternoon):Retail Report

Dec 1 Year End Ceremonies/STARRSM Awards/ Holiday Party (evening):Golden Valley Country Club

2010 Event Calendar coming soon!

For program place and times andmore info, please go to www.msca-online.com

OFFICERSPresidentCindy MacDonald, Kraus-Anderson Companies1st Vice PresidentStephen Eggert, Target Corporation2nd Vice PresidentPeter Berrie, Faegre & Benson LLPTreasurerPeter Austin, NAI WelshSecretaryTom Madsen, Benson-Orth Associates, Inc.

DIRECTORSJack Amdal, KKE Architects, Inc.Eric Bjelland, NorthMarqJohn GeldermanSteve Johnson, Solomon Real Estate GroupNancy Litwin, General Growth PropertiesPaula Mueller, Northtown Mall/Glimcher PropertiesTricia Pitchford, NorthMarqImmediate Past President (as Director):Bruce Carlson, United Properties

COMMITTEE CHAIRSProgramJeff Wurst, Chesapeake CompaniesBarry Brottlund, InSite Commercial Real Estate, Inc.MembershipJeff Horstmann, Paster EnterprisesBrad Kaplan, NorthMarqNewsletterAndy McDermott, Shea, Inc.Christopher Naumann, Christopher Max Design & Development LLCAwardsSteve Johnson, Solomon Real Estate GroupSteve Young, Arbor Commercial GroupLegislativeHoward Paster, Paster EnterprisesRob Stolpestad, Exeter Realty CompanyRetail Report Drew Johnson, RJM ConstructionSuzie Rettinger, Coldwell Banker Commercial Griffin CompaniesTechnologyJim Mayland, Colliers Turley Martin TuckerDoug Sailor, Park Midwest Commercial Real EstateGolfJase Stumph, RJ Marco Construction Inc.Rick Schroeder, Robert Muir CompanySponsorshipNed Rukavina, NorthMarqJanele Taveggia, LEO A DALYMSCA CaresJennie Zafft, Cousins Properties, Inc.Stefanie Meyer, NorthMarq

STAFFExecutive DirectorKarla Keller Torp(P) 952-888-3490 (C) 952-292-2414 (F) 952-888-0000ktorp@msca-online.comAssociate DirectorStacey Bonine(P) 952-888-3491 (C) 952-292-2416 (F) 952-888-0000sbonine@msca-online.comExecutive AssistantDanielle Pelton(P) 952-345-0452 (F) 952-888-0000dpelton@msca-online.com

2009 Leadership

Like all of you, MSCA Board of Directors has been working hard, and justapproved our 2009/2010 budget. We constantly strive to keep the benefitsto the members high, while keeping membership and sponsorship fees low.

As part of our effort to keep costs low and to be more “green” for this newbudget, we have made the following changes to name a few:

� instead of printing and mailing all program marketing fliers and eventinvites, they will be announced exclusively through blast emails and withonline registrations;

� instead of printing hard copies of the Retail Report, we will only producethe CD, which will contain a PDF of the Report and the appendix in anExcel spreadsheet.

As MSCA looks towards 2010/2011, we will potentially be presented with somebudget challenges and have considered moving both the MSCA directoryand monthly newsletter to an electronic format only. An MSCA survey will besent this month and you will be asked whether you would prefer the directoryand newsletter in an electronic format. In addition, if you are currentlyadvertising, we would like feedback on if you would advertise in eitherpublication if they were only an electronic/online publication. Long-rangeplans include making both of these publications electronic, resulting inincreased capability and features as well as reducing costs and paper usage.But the timing of this change depends in large part upon your feedback.Please share your comments with us, either through the survey or the generalcomment card located on the MSCA Web site.

Note from the Board

The Sponsorship Committee met in early September to kick off their efforts for 2010. Anemail blast to all MSCA members and sponsorship packages to last year’s sponsors weresent in mid-September. Our committee members have already started making phone callsregarding renewal of sponsorships. Our goal is to complete all contracts by December 1;however the deadline is January 1. Other member companies should expect a call fromone of our committee members to consider sponsorship opportunities.

We have a great time soliciting sponsors each year. Joining our committee would be anexcellent way to increase exposure and further develop your network within MSCA.

Thanks to this year’s Sponsorship Committee members: Mark Kampmeyer, Mike Melton,Shelly Muelken, Sandra Dobbles, Kurt Stenson, Diane Scherer, Jeff Blackwell, Renay Leone,Katie Provencher, Zach Stensland, and Michael Broich.

We appreciate everyone’s continued support of MSCA – thank you.

Primary Career Focus: Investment BrokerageHometown: Mendota HeightsHobbies: Hunting, Fishing, Hockey, Golf, WaterskiingVery First Job: Fresh French Fries at the MN State FairDream Job: NHL hockey player or full time duck hunterSecret Talent: CookingFavorite Food: Steak…rare SteakFavorite Book: The Things They CarriedMentors: My stepdad, Tom Lohmann and my momFavorite Place Traveled: AlaskaMSCA Involvement: Legislative Committee

Primary Career Focus: Real Estate LitigationEducation: B.A. Political Science, Centenary College of Louisiana; J.D. Hamline UniversitySchool of LawFamily: Husband, Chris; daughter, AnnemarieHobbies: PhotographyVery First Job: Picking weeds for a farmer (for $1 a day)Dream Job: PhotojournalistSecret Talent: PersuasionFavorite Food: Banana Split BlizzardFavorite Quote: “You keep using that word, I do not think it means what you think itmeans.” Inigo, The Princess BrideFavorite Place Traveled: Hawaii

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Dahlin Joins Integra. Ross Dahlin has joined Integra Realty Resources as of September14, 2009. He is expected to obtain his Appraiser Trainee License by the end of October.

Dongoske Promoted. NorthMarq announced that Lisa Dongoske has been promotedto Executive Vice President of NorthMarq’s Property Management Group. Dongoske is a25-year commercial real estate industry professional and has spent the last 12 years of hercareer at NorthMarq.

Welsh Receives Ranking. Welsh has been named the #1 medium-sized company towork for in the Twin Cities by the Minneapolis St. Paul Business Journal.

Tamara O’Neill MorelandLarkin Hoffman

Cory VillaumeMarcus & Millichap

Member News

Member Profiles

Committee Chat

Sponsorship Committee

New Members

Jeff McCallumAlta General Contractors

Candace HuzelRedAbout

Co-Chairs: Janele Taveggia & Ned RukavinaGet

Involved!

Want to maximizeyour membership? Join a committee!

For moreinformation, log onto the MSCA Website or call MSCAat (952) 345-0452.

MSCA’s September 2 program was presentedby Mr. Philippe Cesson, President of CESSON2.0. If you are reading this on your paper copy

of the MSCA newsletter, you are probably not aGenXer or GenYer – you’re probably a Boomer!

So which group are you in?

� Veterans, born between 1922 and 1945 (very fewleft in the marketplace now); “Work First!” Knownfor good work ethics; conservative; lived throughWWII & the Great Depression.

� Baby Boomers, born between 1945 and 1964 (75-79 million); “Live to Work!” Known for being good team players; optimistic; wentthrough Vietnam War and the invention of TV.

� GenXers, born between 1962 and 1981 (50 million); “Work to Live!” Savvy and skepticalof hypes; techno-literate; grew up with cell phones and PDA’s.

� Millenium or GenYers, born after 1980 (70 to 75 million); “Live, and then Work!”Optimistic & tenacious; all technology is an integral part of their life, including socialactivities. Why call when you can text?

Mr. Cesson gave us an entertaining session identifying these differences, and how tobridge the gaps:

� Boomers need to use/enhance technology with the GenXers & GenYers.� Do quarterly 360° reviews (Survey Monkey works great); it’s easier to make a point and

move forward when you know what your peers think of you.� Use Craigslist & FaceBook to find the best of the bunch – you can select potential

employees before you even meet them.� Develop a good mentoring program within your organization and industry. Study after

study confirms it is the best retention tool.

For more information, you will need to go on your computer or PDA to www.msca-online.com to see Mr. Cesson’s entire presentation. Or check out www.Cesson.com; Facebook.CESSON.com; Blog.CESSON.com or Twitter.com/CESSON.

September

Professional

Showcase

Left to right:Jill Blihovde, Kevin Douglas

Since 1913, The Blue Bookof Building andConstruction has beenthe commercialconstruction industry’spremier informationsource.

The Blue Book publishesFREE regionalhardbound directories inmost major marketsthroughout the UnitedStates. Minnesota (whichincludes Western WI) isour newest market.

Online, thebluebook.comprovides easy access tocontinually updatedinformation foreach edition.Construction buyers andsellers also have accessto BB-Bid, The Blue Book’sonline bid managementsystem, complete with aprivate secure onlineplan room andintegrated takeoff andmarkup tools with NOcontracts or annual fees.

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by Deborah Carlson, Cushman & Wakefield of Minnesota, Inc.Program Recap

Bridging the

Generational

Divide

September presenters left to right:Philippe Cesson, Cesson 2.0Jeff Wurst (moderator), Chesapeake Companies

Technology Tip

Did you know that on the MSCA Web site you have access to various industry links with just the click of the mouse? Toget to the links, click resources then click industry links. From there you can select from one of six categories available:Real Estate Associations, Federal Resources, County Property Tax Links, State Resources, Other Resources, or Press. Thereare many helpful links to choose from. Can’t find a link to what you are looking for, but think it should be there? Sendyour link suggestions to the Technology Committee and we will see if we can get them added.

If you have any questions you can contact the Technology Committee Chair:Jim Mayland at jmayland@ctmt.com or (612) 347-9311.

Web Sites

Check out the following websites for additional information about generational issues:

� generationworkplace.com� nacada.ksu.edu/Clearinghouse/Links/generations.htm� gentrends.com

Integration of

Boomers, Gen X, and

Gen Y in the

Marketplace

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by Andy McDermott, Shea, Inc.rising star

Loring Kitchen & Bar, a new restaurant concept in therecently redeveloped Eitel Building Apartmentsoverlooking Loring Park in Minneapolis, opened to the

public on Wednesday, September 9.

Loring Kitchen & Bar serves breakfastand lunch on the weekends and

dinner seven days a week.Breakfast, served Saturdays andSundays from 8am to 2pmfeatures eggs, omelets, waffles,pancakes and cereals in a“build-your-own” format,offering a checklist of itemsincluding meats, vegetables,

cheeses and sides allowing youto customize your meal as you

like it.

Lunch, served from 11 am to 2 pm onSaturdays and Sundays features burgers,

salads and pizzas with the same “build-your-own” system, aswell as a selection of sliders, including salmon, chicken,portobello and meatloaf on two mini-sesame buns. Dinner isoffered every day starting at 4 pm and includes burgers,sandwiches, salads, pizzas, a variety of plates to share and

entrée offerings from hanger steak to half-chicken and ribsto Ahi tuna and a signature cracker-crusted walleye.

Loring Kitchen & Bar was designed to take advantage ofthe site’s picturesque setting and with floor-to-ceiling glasswindows and doors on three sides, the majority of seats faceoutward, offering spectacular views of neighboring LoringPark. Nearly half of the approximately 200 seats flank therestaurant on a large outdoor patio and covered portico.The 60-seat open-air portico is soon-to-be equipped withlarge folding glass doors that will allow four-season seatingon the restaurant’s perimeter. The restaurant’s interiorincludes a large travertine community table and zinc bar, adramatic wine display, iron and seeded glass sconces andchandeliers, and wall-mounted graphic chalkboard menus.

The restaurant has been open nearly a month and isgarnering great reviews and attracting large crowds. Besure to check it out before the temperatures drop and graba seat on the patio or inside at the open-air bar. Kick backwith some tasty nibbles and one of their signature cocktailsor reasonably priced bottled wine selections and take in thesights of Loring Park in this unique urban setting.

www.loringkitchen.com

Property Taxes Deserve a Closer Look.

/ WHERE LAW AND BUSINESS MEET

Let Fredrikson & Byron’s property tax lawyers take a closer look. We’ve built a reputation for aggressive and thorough property tax strategies that yield valuable results for our clients. We represent many major retailers and shopping centers, and offer exceptional service and flexibility. We have successfully represented all types of retail properties using a flexible array of fee arrangements.

To determine if your property taxes should be reduced, call us for a preliminary analysis. Contact Judy Engel at 612.492.7118 or Thomas Wilhelmy at 612.492.7058.

Are you paying more than your fair share?

The 2010 appeal deadline is April 30, 2010.

Loring Kitchen & Bar

8120 Penn Avenue South, Suite 464, Bloomington, MN 55431

FIRST-CLASS MAILU.S. POSTAGE

PAIDMINNEAPOLIS, MNPERMIT NO. 27334