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A.Bonacci 1

7 December 2015

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Go-live date has been confirmed to introduce ServiceNow as IPC (Incident, Problem,Change) tool, replacing current EZ-Service/Remedy tool for FCA/CNHI Customer Accounts.

Go-live date: December 14th 2015.

From Monday, December 14th, all new tickets (Incident, Problem, Change) about FCA and CNHi

Customer Accounts have to be managed in ServiceNow, and not anymore in EZ-Service.

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Here the Internet URL to access ServiceNow: https://fiatchrysler.service-now.com/  

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Credentials to access ServiceNow are released by FCA/CNHi Customer. Most of UserIDsreleased for the accounts migrated from EZ-Service have been released in the FGCORP\domain, but are always valid previous domain FIATAUTO\ or CAG\.UserIDs are published in the Wiki:https://w3-connections.ibm.com/wikis/home?lang=en-us#!/wiki/W8236ab949d59_4028_84a1_140513f1d72b/page/IBM%20Materials 

You can check your credentials, and verify which is the domain your UserID belongs to at theICT SelfCare site, at the following link: https://ictselfcare.fiatgroup.com/SelfCare/  

On ICT SelfCare site you can change your first logon password that has been setup following

this rule:<First characters of First Name in lower case><First character of Last Name in UPPERCASE><2 digits of day of birth><2 digits of month of birth><last 2 digits of year of birth>Example  

Last Name: SmithDate of birth: 30 / 08 /1976 Password generated: jS300876 

On ICT SelfCare site you can also setup those questions and secret answers required in anext reset password request.

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Here the link of the Community/Wiki designed to collect all the information about roll-out ofServiceNow:

https://w3-connections.ibm.com/communities/community/sn4ibm

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A.Bonacci 2

7 December 2015

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Two additional remote training sessions have been scheduled about Change Management.

Thursday 10 h.16.00 - 18.00 (CET) ItalianFriday 11 h.11.00 - 13.00 (CET) English

Here all details to connect:

IBM SmartCloud Meeting (IBMer)https://apps.na.collabserv.com/meetings/join?id=7629-7440(password: IBM2015)

IBM SmartCloud Meeting (external non IBMers)https://apps.na.collabserv.com/meetings/guestMeeting ID: 7629-7440(password: IBM2015)

AT&T TeleConference ServicesPasscode: 71839763#

ItalyTie Line/ITN: 650-6840 / 2650-6840A carico del chiamante: 02-00621263Num Verde: 800-975100

Global Access numbers:https://www.teleconference.att.com/servlet/glbAccess?process=1&accessCode=71839763&accessNumber=0200621263 

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For those who couldn’t join a remote session, a series of ‘how to’ recorded training sessionshave been published here:

http://w3.tap.ibm.com/medialibrary/media_set_view?id=41996