smspresentation
DESCRIPTION
http://midlandmonthly.com/SMSPresentation.pdfTRANSCRIPT
SMS Marketing
Finally, Merchant to Customer Texting
Basic functionThe primary function of the platform is to provide businesses with a simple communication system that will allow customers to text businesses and vice versa. Businesses that create an account are given a unique phone number which customers can text about closing times, reservations, specials, and so on. The business can utilize the platform to send offers, coupons, sale dates, use for table booking, and much more. The goal of the platform is to give businesses the ability to text like the rest of the world. Also the platform must be-Easy to use, intuitive-Display relevant information about usage and history-Fast and Fun
Merchant side dashboardThe merchant will have a robust dashboard that can be used on any device that can contect to the web like a pos w/ internet connection, tablet or pc.
432-456-7890 Hendo's DinerMessages
Customers
Settings
432-123-3456What time do you close?
432-123-3458Need to book a table for 8pmthis Friday for 10 ppl.
John DoeChecking on that shoe order,have they come in yet? Jan DoeCan I get another Miller lite?
432-123-3457What is your special today?
1
1
1
3
2
These are new messages that have come in and the number represents the level of communication within the conversation. The business will be able to expand the field to respond as well as see the entire conversation. When the customer has created an account it will display their name.
You: John, as requested you would like the Asic X3500 in a size 11 mens. We will order those and let you know as soon as they come in. Thanks John: Great, thanks for the help. John: Checking on that shoe order, have they come in yet?
Text field where business can respond to the customers inquiry.
Respond
Respond
Respond
Respond
Respond Quick Responses
Merchant side dashboardThe merchant will have a robust dashboard that can be used on any device that can contect to the web like a pos w/ internet connection, tablet or pc.
432-456-7890 Hendo's DinerMessages
Customers
Settings
John Doe Frank DoeJane Doe Suzie DoeCalvin DoeRobert DoeLisa DoeKristi DoeVicki DoeHarry Doe Select All
35 Best 22 O.K 6 Newbies
RedeemRedeem
Redeem
Redeem
Redeem
Redeem
Create Message Come in and get a FREE appetizer on us. Simply provide your phone number to redeem.
Send Now Date Time
SEND
Merchant side dashboardThe merchant will have a robust dashboard that can be used on any device that can contect to the web like a pos w/ internet connection, tablet or pc.
432-456-7890 Hendo's DinerMessages
Customers
Settings
Merchant Operator Quick Response
Name: John HendricksPhone: 432-345-4324Email: hendo@ gmail.comAddress: 123 Cherry LnZip: 79707Twitter: @hendodinerFacebook: hendo/fb.comHours: M-Sat 8am-10pm
Notifications sent to: SMS: 432-770-9876Email: [email protected]: 432-444-5345 SMS After 1 min.Email After 2 min.Phone Call After 10 min.
Notifications are sent in the event that the message has not been cleared from the dashboard.
Create Response Thanks for joining... Your table is ready We close at 10pm We hope you enjoyed your...
Save
Customer View
I'd like to reserve a table for 6 on Friday at 8pm
Great, what is the name for the group? Need highchairs, or any special request?
John Hendricks, and we have two kids that need high chairs
Got it, you're table has been reserved for Friday at 8pm
Hendo's Diner Reserve your table... it's fun, quick, and easy
Just scan the code, you'll fiqure out the rest.
The qr code opens the customers text app ready to send a text to Hendo's Diner.
Them You Them You
Software and APItwilio.com, they provide an array of features that can be integrate via API. To start we will use the SMS feature. mixpanel.com provides analytical data for the backend. I am sure that is additional software or API that may be needed, this is just a start. As far as the platform design, this would be up to the designer as to what will work best with the above software.