smb – the forgotten majority of uc
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ITSPA is the UK VoIP industry’s trade body, representing network operators, service providers and other businesses involved with the supply of VoIP services
to business and residential customers within the United Kingdom
For further information about ITSPA or ITSPA membership, please consult our website: www.itspa.org.uk
ITSPA has the following aims: To encourage the innovation and development of the VoIP industry through the promotion of self-regulation and competition; To promote VoIP and Unified Communications as the viable alternative to traditional telephony services To drive up standards by promoting best practice within the industry
To foster trust amongst consumers through strong levels of consumer protection To represent the voice of VoIP providers to Ofcom, the UK Government and the EU institutions to ensure a favourable environment for the growth for VoIP To investigate solutions for industry relating, for example, to number portability, peering and interoperability
What is an SMB?
Wikipedia: EU definitions <10 employees "micro"<50 employees "small"<250 employees "medium“
In the EU, SMBs comprise approximately 99% of all firms
Globally SMBs account for 99% of business numbers and 40% to 50% of GDP.
2014 Distribution of UK UC market by # employees
5000 or more
1,000 to 4,999
250 - 999
100 - 249
20 - 99
£0 £100 £200 £300 £400 £500 £600 £700
UC sales £m
Forrester 2009, assumes £=1.6 $
UK PBX Market
28%31%34%
47% 41%37% 25% 22% 18%
26%22%19%
10%14%
16% 29% 33% 36%
5%6%8%9%11%12%
13%14%
5%
29% 32%
35%36%
38% 39% 40% 40% 41%
2,7202,6702,6212,5572,456
2,3042,141
2,7922,807
2007 2008 2009 2010 2011 2012 2013 2014 2015
<100 Extns TDM <100 Extns IP >100 Extns TDM >100 Extns IP
UK CORDED PBX/IP PBX MARKETTotal Extensions Market (excl Micro PBX), by Size Segment, by Technology - 000s
Source MZA Associates
Hosted VoIP typical users per site
1 6 11 16 21 26 31 36 41 46 51 56 61 66 71 76 81 86 91 96 101 106 111 116 121 126 131 136 141 146 151 1560
50
100
150
200
250
300
Customers
Use
rs p
er s
ite
Upload speeds have also grown
256k > 1.3Meg >2.3Meg (annex M) > 10 Meg
2 > 13 > 23 > 100 channels of G711 RT QoS being launched by BT in 2011
SIP Phones 2004