SMB JumpStart: Cloud PBX and PSTN in Skype for Business

Step-by-step guidance to help you start a practice

Todd SweetserPartner Technology Solutions Professional

Microsoft US SMB

Steve DemingPartner Technology Solutions Professional

Microsoft US SMB

Welcome to SMB JumpStart: Cloud PBX and PSTN in Skype for Business

Today’s Agenda

Overview of the Program

Program schedule & topics

What is Office 365 Enterprise E5

Internal Use Rights

Microsoft Office Demo

Resources and Support

Next Steps

SMB JumpStart

What is SMB JumpStart?

What you will get:

Targeted weekly training webinars on specific technical topics.

Hands-on independent learning assignments to help ensure engagement

and individual comprehension.

Private Yammer Group to answer any questions you might have.

This 4-week Program is designed technology professionals who are interested in supporting

telecommunications services delivered through Office 365.

SMB JumpStart: Cloud PBX and PSTN in Skype for Business

Engage with your fellow partners in the SMB JumpStart Private Yammer group

Questions? Email smbin@microsoft.com

Week 1 Week 2 Week 3 Week 4

Week’s Topic

Delivering an overview of

Office 365 Enterprise Voice

including Skype Meeting

Broadcast, PSTN

Conferencing, Cloud PBX,

and PSTN Calling. We will

also discuss the steps for

building a successful voice

practice including

establishing a voice

champion, adopting internal

use rights, and choosing an

internal project.

Setting up PSTN Conferencing and

Skype Meeting Broadcast

Demo:

* Activate Skype Meeting Broadcast

* Setup & Use Skype Meeting

Broadcast

* License PSTN Conferencing

* Setup & Use PSTN Conferencing

Configuring the Cloud PBX and

PSTN Calling

Demo:

* License Cloud PBX & PSTN

Calling

* Acquiring & Assigning phone

numbers

* Place & receive a VoIP &

PSTN call

* Accessing Voice Mail

* Create an Auto Attendant

* Create a Call Queue

Pricing Review, Competitive

Landscape and Office 365 E5

Overview

Topics:

* Pricing review

* Upsell & Cross Sell

Opportunities

* Competition

* Devices

* Hybrid / Cloud Connector

* Resources

The more you engage, the more chances to win

As you participate in the JumpStart program, you will get entries into the

JumpStart Sweepstakes.

Gain entries as you participate in:

Register for the series (1 point)

Ask a question on Yammer (1 point/question)

Homework assignments (email screenshot of completed work to

smbin@microsoft.com) (1 point/ HA)

End of series survey (2 points)

Prize: 90-min session with an Office 365 Enterprise Voice Consulting Expert

The top 2 point-earners will be selected as winners (the more entries, the higher

your chances)

Skype Meeting Broadcast:

Very large meetings, anywhere

PSTN Conferencing:

Worldwide dial-in for your online

meetings

Cloud PBX:

Business phone system in the cloud

PSTN Calling:

Cost effective cloud based dial tone

(this is an add-on)

Power BI Pro:

Live business analytics and visualization

Delve Analytics:

Individual and team effectiveness

Advanced Threat Protection:

Zero-day threat and malware protection

Advanced Security Management:

Enhanced visibility and control

Customer Lockbox:

Enhanced customer data access controls

Advanced eDiscovery:

Identifying the relevant data quickly

Value of Office 365 E5

SECURITY

Advanced Enterprise Protection

VOICE

Complete Cloud Communication

ANALYTICS

Insights for Everyone

T H E D I A L T O N E O N T H E T E L E P H O N E

WHAT IS A PUBLIC SWITCHED TELEPHONE NETWORK?

Home Phones

Mobile NetworksBusinesses

Call Centers

WHAT IS A PRIVATE BRANCH EXCHANGE?

PBX

PBX

T H E O F F I C E P H O N E S Y S T E M

( D I A L 9 F O R E X T E R N A L C A L L )

Updated!

*New notes*

WHAT IS A PSTN GATEWAY?

C O N N E C T I N S I D E T O O U T S I D E

PSTN Gateway

T Y P E S O F C O N F E R E N C I N G P R O V I D E R S

Audio Conferencing

Video Conferencing

Web Conferencing

CONFERENCING SERVICE PROVIDER

Conferencing Provider

AUDIO BRIDGE

WEB CONFERENCING

VIDEO BRIDGE

MODERN MEETINGS

SKYPE MEETING BROADCAST

MODERN VOICE

Cloud PBX: Overview

Private Branch Exchange – Hardware within an organization that connects company telephone calls between

employees locally and external contacts through the PSTN network.

Function

• Routes incoming calls to appropriate call extension in the organization

• Routes outgoing calls through a set of share phone lines

• Complete call control in Office 365

Benefits

• Provides control for IT to increase agility and consolidate management

• Cloud-based call control for end-users

Calling Features

• Automated Attendant

• Call answer / initiate

(by name & number)

• Business Hours

• Call hold / retrieve

• Call History

• Call Delegation

• Call On-behalf

• Call Queuing & Routing

• Call Transfer

(Blind, Consult & Mobile)

• Camp-on

• Caller ID

• Call Waiting

• Call forwarding &

simultaneous ring

• Clients for PC, Mac & Mobile

• Device switching

• Distinctive ringing

• Do-not-disturb routing & call

blocking

• Enterprise calendar call

routing

• Financially backed SLA

• Integrated dial-pad

• Music on Hold

• Qualified IP Desk Phones

• Skype & Federated calling

• Team calling

• Video call monitor

• Voice Mail with Transcription

PSTN Calling: Overview

PSTN Calling requires Cloud PBX. 2 options to acquire:

1. Add PSTN Calling Plan license to E5 licensed users (includes Cloud PBX)

2. Add PSTN Calling Plan license + Cloud PBX to E3 or E1 licensed user

Calling Plans

Domestic: Calling covers

country only. Area codes

available in all 50 states.

+$12

Domestic + International:

Calling supports 196

countries including

landline & mobile.

+$24

Minutes included,

(pooled by Tenant)

• Limits only for abuse,

fraud and to protect

service performance

• 3K minutes for

Domestic per user*

• 600 minutes for Intl.

calling (Inbound and

Outbound) per user

Add new numbers

simply

• Search by state/area

code for the numbers

you want. Add them

to your organization’s

inventory.

• You can acquire more

numbers than licenses

to have some head

room for changes.

Bring existing

numbers over

• FCC requires that

current carrier allows

& provides a

centralized body

(NPAC) to transact

moves.

• There are different

requirements to

approve a move from

various carrier.

Integrated 911 Calling

• Links with E911 service provider and public safety access point (PSAP)

• Location must be defined when users are assigned a phone number

100 millionmeetings conducted each month

using Skype services

VoiceComplete Cloud Communication

Provide one platform for meetings and voice

Reduce voice and conferencing costs

Connect to meetings and each other from virtually

anywhere, on any device

“We estimate that we will save about [US]$100,000 a year

by standardizing on Skype for Business Online. This

savings results from reducing the use of third-party

conferencing providers, long-distance and toll calling

contracts, and PBX and phone systems.”

- Niv Dolgin, Director of Enterprise Infrastructure, Ixia

COST

SAVINGS

OFFICE 365 ENTERPRISE SUITESFeatures Office 365 Services $8 $20 $35

Business Class Email and Calendars Exchange Online 50 GB Unlimited Unlimited

Social, Video, Sites, Task Management Yammer, O365 Video, SharePoint Online, Planner

IM, Online Meetings, Meeting Broadcast Skype for Business

File Storage, Sharing, Information Discovery OneDrive for Business, Delve

Office Online

Office Client Apps Office 365 ProPlus

Archiving, Rights Management, Data Loss Prevention, Encryption

Equivio Analytics for eDiscovery, Secure Attachments and URLs, Access Control

End User and Organizational Analytics Power BI Pro, Delve Analytics

Cloud PBX Skype for Business

PSTN Conferencing* Skype for Business

Enterprise Plan Add-ons

PSTN Calling** Skype for Business +$12 / $24

NEW OFFICE 365 FEATURES AND ADD-ON PRICING

E3

$20

Build on E3

with Add-Ons

Exchange Online Included Add-on Add-on $2

Exchange Online or SharePoint

OnlineIncluded Add-on Add-on $2

Exchange Online Included Add-on Add-on $4

None Included Add-on Add-on

$10

Available

Standalone

Exchange Online or SharePoint

OnlineIncluded Add-on Add-on $8

Skype for Business Online Plan 2 Included Add-on N/A $8

Skype for Business Online Plan 2 Included Add-on Add-on $4

Skype for Business Online Plan 2

+ Cloud PBXAdd-on

Add-on

Cloud PBX

Required

N/A $12/$24

PRICING AN SMB TELECOM SOLUTION

Included

$4

$8

E3

$20

$0*

$12

$24

E5

$35

$0*

$12

$24

OR

* Requires local instance of the Cloud Connector, PSTN Gateway, and carrier calling plan

Advanced Threat Protection• Help protect against unknown malware and viruses

• Provide real-time, time-of-click protection against malicious URLs

• Deliver rich reporting and URL trace capabilities with Click Tracing

Security

Advanced Security Management• Identify high-risk and abnormal usage, security incidents, and threats

• Gain enhanced visibility and context into Office 365 usage and shadow IT

• Reduce the possibility of attacks with granular controls that monitor access

Customer Lockbox• Control all access to data; Microsoft must be granted permission

• Grant just-in-time access to limit data access

• Maximize data security and privacy by logging access control activities

Advanced eDiscovery• Focus on what is unique and relevant by training the system to identify emails

and documents through predictive coding

• Reduce document volume with Near Duplicates and Email Threading

Advanced Threat Protection

Advanced Security Management

Customer Lockbox

Advanced eDiscovery

Power BI Pro

Delve Analytics

Analytics

Power BI Pro

• Gain fast, easy access to the data you need with a simple intuitive experience

• Access a live, 360º view of your business through a single dashboard

• Discover new insights by exploring your data with rich visualizations

Delve Analytics• Leverage personal analytics to improve individual effectiveness

• Use the Outlook add-in to understand email reach and impact

• Identify top collaborators and understand collaboration trends

Getting Started with Office 365 Voice

Nominate a Champion

Dedicated Employee

Technical & Sales Skills

Conduit for External Information and

Internal Questions

Embrace Internally

Activate your Office 365 IURs

Decide if you will pilot Office 365

Enterprise Voice as a demo or in

production

Build a plan & set internal goals

Take advantage of Office 365

Enterprise Voice training

Go to Market

Invest, win, and learn from your

first few customers

Create solution bundles your team

can sell:

Upsell identify and upsell

existing Office 365 E3

customers on Enterprise Voice

Cross sell identify and cross

sell Exchange Online

customers on Enterprise Voice

Now, Go big with marketing

Leverage our Ready-to-Go

marketing materials to

promote your new voice

services.

Nominating a Champion

The Ideal Champion:

Passion for the topic

Has a technical

background

Can lead internal adoption

Has worked with the sales

& marketing teams

Supports up to 10 employees

Action Pack

Supports up to 25 employees

Silver

Supports up to 100 employees

Gold

Total

Internal Use

Licenses

Action

Pack

Cloud

Productivity

Small &

Midmarket

Cloud Solutions

Cloud

Platform

Enterprise

Mobility

Management

Communication

Office 365

seats5-10 25(E5) 100(E5)

35

(E3)125 (E3) 25 (E3) 100 (E3) 25 (E3) 100 (E3) 25(E5) 100(E5)

Azure

(monthly

credit)$100 $100 $100 $100 $100

$100 + $6k

annual

bulk

credit

$100+$12k annual

bulk credit

$100 $100 $100 $100

CRM Online

seats0 - 5 15 60 15 60 15 60 15 60 15 60

Enterprise

Mobility +

Security5 25 100 25 100 25 100 75 200 75 200

Find out what you have available today! Visit aka.ms/iur

Our research tells

us that partners

who use their

IURs sell

approximately

3X larger sales

volume

compared to

those who do not

use their IURs*.

Internal Use Rights (IURs)give you access to the latest Microsoft

technologies, helping you to sell

Microsoft solutions more easily.

Selecting a Project

The Ideal Project:

• Has visibility to everyone

• Is important, but not

business critical

• Demonstrates potential

SMB Live – Microsoft Confidential

Demo Environment Choice:

• Standard Office 365 Demo with PowerBI, Project, and EMS

• Productivity Solution with PowerBIand CRM

• Industry Specific

Microsoft Office Division Demos

MOD Benefits:

• Personalized Environment

• CRMOL Populated with Data

• More Product Choices Including CRMOL, Project, PowerBI, & EMS

• Available at Demos.Microsoft.com

Resource Map: Modern MeetingsREADINESS MARKETING SALES PRE-SALES POST SALE SUPPORT

Configuring PSTN Conferencing in

Office 365Making Amazing happen with

Skype for Business

Skype for Business Meetings-

Customer Ready

Tech considerations: Hex

Modern MeetingsConferencing deep dive

Skype Meetings Broadcast -

Technical Readiness Video

Skype for Business: Vision for

the future

Skype for Business PSTN

Conferencing Demo Video

Conferencing deep dive

video

Skype for Business: How-To-SeriesQuick Start guides Skype Meetings Broadcast -Demo

Click Thru

Skype for Business

Webcast Series

IUR:

Cloud Productivity or Communications Competency • Silver = 25 E5 Licenses• Gold = 100 E5 licenses

Skype for Business preview: Get a sneak peek at new featureshttp://skypepreview.com

Full E5 Trial:http://aka.ms/e5trial

Skype Meetings Broadcast -Demo

Video

Auto Attendant trainingCall queues training

What is E5

Skype for Business drives digital transformation

Cloud PBX FAQ

Next Steps & Homework

33

SMB JumpStart Next Steps & HomeworkNext Steps Homework

Sign up for the SMB JumpStart Private Yammer

group

Ask questions of the Microsoft team and your

peers

Set a weekly recurring calendar invite to block the

time to view each webinar session. We

recommend you attend one Webinar session per

week to optimize your program engagement.

Questions? Post them to our JumpStart Cloud PBX

and PSTN in Skype for Business Yammer group

and a technical expert will provide you a response

within 72 hours.

Prepare to use Office 365 Voice:

• Nominate your Office 365 Voice champion

• Create a demo tenant at Demos.Microsoft.com

• Send smbin@microsoft.com the sub-domain name

([name].onmicrosoft.com) of your demo tenant as

proof of homework completion

Questions? Join the SMB JumpStart Private Yammer group

Thank you for joining!

© 2017 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S.

and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond

to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after

the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.