roadmap for success: planning your journey to skype for business voice - polycom · roadmap for...

© Polycom, Inc. All rights reserved.

Roadmap for success: Planning your journey to Skype for Business voice

#AskPolycom | @polycom

© Polycom, Inc. All rights reserved. 2

Speakers

Emilio Rivera Peter Huboi Vince Griffin

About Emilio

• Microsoft voice certified

• 15+ years in voice

networking

• Certified Denver

Broncos fan

About Peter

• 25+ years in voice and UC

• Lives in the Santa Cruz

CA area, but has never

surfed

About Vince

• 20+ years in UC

• Lives in the Atlanta, GA

• Performed one of the first

Polycom integrations with

OCS R2

Solutions Architect,

Polycom

Sr. Marketing Manager,

Polycom

Sr. Services Manager,

Polycom


Today’s Topics

• Polycom and Microsoft-Committed to creating better collaboration experiences

• New capabilities in Skype for Business & Office 365

− PSTN Conferencing

− Cloud PBX

• Mitigating risk with migrations

• Hybrid vs cloud deployments

− Questions to consider

• Choosing the right phones for everyone and everywhere

− Desktop and conference room

− Phones designed for different end users


Polycom and Microsoft Partnership at a Glance


The Polycom Difference Strategic Partner

Polycom and Microsoft deliver end-to-end UC solutions that transform unified communications

Strategic alliance spanning

more than a decade

Broadest portfolio of voice

and video solutions for Skype

for Business and Office 365

Multi-year development,

integration and go-to-

market agreement with

Microsoft

Expanded relationship with

new Skype Room System

products

First and only Microsoft

approved video interop

solution for Office 365

Skype Operations

Framework certified

partner


Polycom and Microsoft – Experience the Difference

Breadth of Meeting Devices

• #1 Skype for Business IP Phone Provider

• 1st provider of business media phones and conference phones for Office 365

• Best in class voice and video collaboration Solutions

Direct Integration and Interoperability

Deep Expertise and Global Reach

• Extend Skype for Business experience into Polycom devices

• Access Outlook calendar, Active Director and SfBcontacts via Polycom

• Only qualified interoperability solution – RealConnect – with click to join functionality across devices

• Over 12 years of engineering teamwork

• Global team of Microsoft UC experts to help customers succeed

• Skype Operations Framework Certified-Envisioning, Network Assessment and Support Services


P S T N C A L L I N GS K Y P E M E E T I N G

B R O A D C A S T

P S T N C O N F E R E N C I N G C L O U D P B X


BENEFITS OF SKYPE FOR BUSINESS VOICE

Reach people

easily, when you

need them, with

a single click of

a button

Access from

anywhere—

smartphone, pc,

tablet, desktop

phone

Simple features and

familiar Skype UI helps

end user adoption

Flexible deployment

helps reduce cost,

allows for leveraging

technology investments

and better ROI

PSTN Calling—Easy

number porting, rapid

provisioning and local,

long distance and

international calling


POLYCOM AND SKYPE FOR BUSINESS COST SAVINGS

“We estimate that we will save about [US]$100,000 a year by standardizing on Skype for Business Online. This savings

results from reducing the use of third-party conferencing providers, long-distance and toll calling contracts, and PBX and

phone systems.”

- Niv Dolgin, Director of Enterprise Infrastructure, Ixia


Mitigating Risks in Your Deployment

User Adoption Know Your Users Environment Issues Showing ROI

• Learning a new interface

• Managing call flow changes in the organization

• Device selection

• Call quality

• Training (End users, IT, Helpdesk)

• Simple, intuitive to use and ad-hoc meetings

• Different users, different workflows

• Organization user assessments

• Different technology capabilities

• Choosing the right devices

• Ensure network is ready for voice and video traffic

• Bandwidth calculations

• Network evaluation/ recommendations

• QoS implementation

• Call endpoints matter—choosing the right phones

• Environmental noise

• Eliminating expensive per minute conference services

• Maintenance costs

• Licensing costs

• Reducing travel costs, increasing collaboration


Choosing the Right Phones


Easy to use and manage

Broadest portfolio

Deep SfBintegration

Best audio experience

7 of every 10 phones sold with Skype for Business/Lync are PolycomSynergy Research, 2015

+

First on Office 365

Polycom Voice Solutions for Skype for Business & Office 365


“Can’t We Just Use Headsets?”

• Desk phones are “always on”

• Quickly access features

• Additional telephony features

not in the client

• Must wait for PC to Boot Up

• Bluetooth battery at “zero” / forgot headset

• Headset fatigue/comfort, tethered to desk

VS


CX300 R2 USB Phone

• Handset

• Speakerphone

• Headset jack

• Dial pad

• Mute, Hold, Redial

• Caller ID, Presence

• Headset only


VVX 201, VVX 300 series

• Always on

• Transfer

• Forward

• 2 lines (201)

• 6 lines (300 series)

• Call Park

• Handset

• Speakerphone

• Headset jack

• Mute, Hold, Redial

• Caller ID, Presence

• Call logs

• Conf reminder /

one click to join

• Acoustic Fence

• …and more

+

• Headset only


VVX 400 Series, VVX 500/501, VVX 600/601

• Color screens and larger display sizes bring features to life

− Easier to see presence status in color

− Larger screens display more ‘favorites’

• More line and feature keys (VVX 400 series) and Touchscreens (VVX 500/501, VVX 600/601)

• Bluetooth headset support (VVX 600/601)Presence (VVX 500 screen)

Select key(Up, Down, L, R)

Touchscreenvs


“Presence” Informs Our Communication’s Choices

Presence Status Examples How we might reach out

Available IM, Voice Call , Video Call

Away Voice Call to Mobile ,

Voicemail

Out of Office Voice Call to Mobile ,

Voicemail, Email

Busy IM, Voicemail

In a Call IM, Voicemail

In a Conference IM, Voicemail

Do Not Disturb Voicemail, Email

Urgent Interruptions Only Voicemail, Email

Offline Voice Call to Mobile ,

Voicemail

Contact Card on Polycom VVX Phone is

accessed with a “long press”


Color Expansion Module (EM)

• See the Presence status of “Skype for Business favorites”

• Use “Long Press” to bring up contact cards

Polycom is the only vendor to support color

Expansion Modules with Skype for Business


Features to Consider in Your Skype for Business Phones

Workspace Experience Workflow

Audio I/O on S4B client video calls

(BToE)

Acoustic Fence

(Cancel Background Noise)

Visual

Voicemail

Music on Hold

Sound Quality / Microphone Range

Boss/Admin and Intercom

Ring 1

Ring 2

Multiple Delegates/Bosses

Calendar integration


RealPresence TrioUnmatched audio experience

Simple interface

• 5.5” color touch display

• Recognizable icons for

easy navigation (Skype UI)

Award winning design

• Thoughtfully placed illuminated mute indicators

• Wi-Fi network enabled

• Bluetooth or USB speakerphone

Most innovative audio

• 360o coverage

• Noise eliminating

NoiseBlock™ technology

• Hear a wide range of sounds

with 1st ever bass reflex port

• 20’ (6m) pickup range

USB

Bluetooth

NFC (Bluetooth)


RealPresence Trio Collaboration Kit

Investment protection with RealPresence Trio Visual +

• Accessory for cost-effective visual collaboration

• Share content in or out of call

• HD videoconferencing for huddle rooms Pairs with mobile devices


Polycom CX5100 / CX5500 Features and Accessories

CX5500 Unified Conference Station(USB + SIP/VoIP)

CX5100 Unified Conference Station (USB only)

360° Camera

With Locking

Privacy Cap

Power Data Box

(for CX5100/CX5500)

Console with

Integrated speaker +

3 omnidirectional mics

Touch user interface

(CX5500 Only)

Mute button and

indicator lamp

Optional

Expansion Mics


Customer: Large financial services organization

Situation: Existing Polycom VVX endpoints and purchased over 200 RealPresence Trios.

Needed expert assistance to ensure their environment and user were ready. The Trios to be

registered to SfB Online and the VVX moving from Avaya to SfB Online

Solution: QuickStart Service ensured environment was ready, shared best practices on

provisioning and defining the use cases, provided guidance on how to use devices and what

features to enable

CASE STUDY: Delivering training and assistance to a customer with voice endpoints


Planning for a Successful Deployment


SfB Online Pilot Services

Pilot for Voice Endpoints

• Activities around Endpoint Use Cases to support a Voice or Conferencing Pilot

• Focus on Endpoints including VVX, Trio, CX5000, CX8000, MSR, GS

Pilot for SfB Online PSTN Conferencing

• Activities around Envisioning, Adoption, On Premise Infrastructure Readiness, Network Assessment Essentials, Portal Readiness, Endpoint Use Cases to Support a PSTN Conferencing Pilot

• Trio, CX5000, CX8000, MSR, GS (Endpoints that register to SfB Online)

Pilot for SfB Online CloudPBX w/MSFT Calling Plans

• Activities around Envisioning, Adoption, On Premise Infrastructure Readiness, Network Assessment Essentials, Portal Readiness, Endpoint Use Cases to Support a Cloud PBX & PSTN Conferencing Pilot with Microsoft Calling Plans

• VVX, Trio, CX5000, CX8000, MSR, GS (Endpoints that register to SfB Online)

Pilot for SfB Online Cloud PBX w/On Premises Calling Plans

• Activities around Envisioning, Adoption, On Premise Infrastructure Readiness, Hybrid or CCE Implementation, Network Assessment Essentials, Portal Readiness, Endpoint Use Cases to Support a Cloud PBX & PSTN Conferencing Pilot with On Premises Calling Plans

• VVX, Trio, CX5000, CX8000, MSR, GS (Endpoints that register to SfB Online)


Polycom Services-The Partner of Choice for O365 Voice Services

Expertise Backed by

Experience

Working with you to

assess and define

your organizations

needs

• Solution Architects

• Systems Engineers

• Services Sales and

Business Dev.

Managers

Customer Challenge - Migrating from traditional telephony to Skype for Business / O365 Enterprise Voice

Service DeliveryPre Sales Support

Skype Operations Framework certified

partner

• Project Managers

• SfB Certified Consultants

• Consultants and engineers with expertise in

networking, adoption, integration, telephony,

handset provisioning and installation, app

development, etc.

• Global Partner network

Deployment and

Integration Specialist

with average 15+

years experience


Services for Voice Endpoints• Provide best practices and guidance to jump start Customers’ understanding of

Endpoints

• Setup a Provisioning Server, Provision up to 5 Endpoints as Examples of 2 Use Cases

• Define success criteria for Pilot and Manage & Support Pilot Group

Pilot

• Provide best practices and guidance to jump start Customers’ understanding of Use Cases, Voice Features, VVX Provisioning, and Management.

• Setup a Provisioning Server, Provision up to 20 Endpoints as Examples of 2/10/20 Use Cases, and allow End Users to see features

Solution Design

• Includes Basic Implementation

• Project Management, Provisioning Server, & Planning for the Migration

• Create Install Checklist

Advanced Implementation

• Includes Installation

• Provisioning & Support of the Installation Team

• Customer provides Install ChecklistBasic Implementation

• Physical Unpack, Assemble, Firmware, Place on Desk, Test

• Customer provides Install ChecklistInstallation

• Focus on “special” use cases (boss/admin, reception, overhead paging, call group pickup)

• Work directly with End Users

End User Orientation


Example: SOF Phase for a Proof of Concept or Pilot

Plan Deliver Operate Iterate

Envisioning

Success criteria

Use cases

Infrastructure

readiness

Network readiness

Portal readiness

Design

Plan

Deliver

Operate

Repeat

Proof of Concept Expand

Deploy infrastructure

prerequisites

Assign licensing

Provision and deploy

endpoints

Adoption plan

Migrate users

Support pilot group

Knowledge transfer

Review and monitor

Call Quality

Dashboard


Customer Path to SfB Online

POC/Pilot

• Cloud PBX

• PSTN Conferencing

Plan for Production Migration• Solution Design for

Voice Endpoints

• Network Assessment Advanced

• Hybrid/CCE

• AADC/SSO

• Adoption

• RealConnect Integration

Methodical Site by Site Migration

• Implementation Advanced / Basic

• Installation

• End User Migration

• Onsite Support


Customer: Leader in specialty materials for the semiconductor and electronics industry

Situation: Spun off from its parent company and no longer had access to Vodafone conferencing

solution; made decision to migrate to Skype for Business Online – PSTN Conferencing.

Solution: Engaged Polycom to assist in planning for migration, enabling Skype for Business PSTN

Conferencing, user-based billing and 800 number functionality; also configuring local dial-in numbers for

users and reporting on service usage

Next Steps: PoC for PSTN Conferencing; broad-scale rollout; enablement of Cloud PBX functionality

CASE STUDY: An enterprise transitions to Skype for Business Online for PSTN Conferencing


Mitigating Risks in Your Deployment

User Adoption Know Your Users Environment Issues Showing ROI

• Learning a new interface

• Managing call flow changes in the organization

• Device selection

• Call quality

• Training (End users, IT, Helpdesk)

• Simple, intuitive to use and ad-hoc meetings

• Different users, different workflows

• Organization user assessments

• Different technology capabilities

• Choosing the right devices

• Ensure network is ready for voice and video traffic

• Bandwidth calculations

• Network evaluation/ recommendations

• QoS implementation

• Call endpoints matter—choosing the right phones

• Environmental noise

• Eliminating expensive per minute conference services

• Maintenance costs

• Licensing costs

• Reducing travel costs, increasing collaboration


Next Steps

• Download the Forrester Economic Impact Report

• Download the VVX Phones Reference Guide, Skype for Business Edition


Questions

roadmap for success: planning your journey to skype for business voice - polycom · roadmap for...

Documents