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SmartSoftwareManagersatelliteEnhancedEditionInstallationGuide

Revision1

FirstPublished:02/16/2015LastModified:3/28/2019

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THESPECIFICATIONSANDINFORMATIONREGARDINGTHEPRODUCTSINTHISMANUALARESUBJECTTOCHANGEWITHOUTNOTICE.ALLSTATEMENTS,INFORMATION,ANDRECOMMENDATIONSINTHISMANUALAREBELIEVEDTOBEACCURATEBUTAREPRESENTEDWITHOUTWARRANTYOFANYKIND,EXPRESSORIMPLIED.USERSMUSTTAKEFULLRESPONSIBILITYFORTHEIRAPPLICATIONOFANYPRODUCTS.

THESOFTWARELICENSEANDLIMITEDWARRANTYFORTHEACCOMPANYINGPRODUCTARESETFORTHINTHEINFORMATIONPACKETTHATSHIPPEDWITHTHEPRODUCTANDAREINCORPORATEDHEREINBYTHISREFERENCE.IFYOUAREUNABLETOLOCATETHESOFTWARELICENSEORLIMITEDWARRANTY,CONTACTYOURCISCOREPRESENTATIVEFORACOPY.

TheCiscoimplementationofTCPheadercompressionisanadaptationofaprogramdevelopedbytheUniversityofCalifornia,Berkeley(UCB)aspartofUCB'spublicdomainversionoftheUNIXoperatingsystem.Allrightsreserved.Copyright©1981,RegentsoftheUniversityofCalifornia.

NOTWITHSTANDINGANYOTHERWARRANTYHEREIN,ALLDOCUMENTFILESANDSOFTWAREOFTHESESUPPLIERSAREPROVIDED“ASIS"WITHALLFAULTS.CISCOANDTHEABOVE-NAMEDSUPPLIERSDISCLAIMALLWARRANTIES,EXPRESSEDORIMPLIED,INCLUDING,WITHOUTLIMITATION,THOSEOFMERCHANTABILITY,FITNESSFORAPARTICULARPURPOSEANDNONINFRINGEMENTORARISINGFROMACOURSEOFDEALING,USAGE,ORTRADEPRACTICE.

INNOEVENTSHALLCISCOORITSSUPPLIERSBELIABLEFORANYINDIRECT,SPECIAL,CONSEQUENTIAL,ORINCIDENTALDAMAGES,INCLUDING,WITHOUTLIMITATION,LOSTPROFITSORLOSSORDAMAGETODATAARISINGOUTOFTHEUSEORINABILITYTOUSETHISMANUAL,EVENIFCISCOORITSSUPPLIERSHAVEBEENADVISEDOFTHEPOSSIBILITYOFSUCHDAMAGES.

AnyInternetProtocol(IP)addressesandphonenumbersusedinthisdocumentarenotintendedtobeactualaddressesandphonenumbers.Anyexamples,commanddisplayoutput,networktopologydiagrams,andotherfiguresincludedinthedocumentareshownforillustrativepurposesonly.AnyuseofactualIPaddressesorphonenumbersinillustrativecontentisunintentionalandcoincidental.

CiscoandtheCiscologoaretrademarksorregisteredtrademarksofCiscoand/oritsaffiliatesintheU.S.andothercountries.ToviewalistofCiscotrademarks,gotothisURL:http://www.cisco.com/go/trademarks.Third-partytrademarksmentionedarethepropertyoftheirrespectiveowners.TheuseofthewordpartnerdoesnotimplyapartnershiprelationshipbetweenCiscoandanyothercompany.(1110R)

TheJavalogoisatrademarkorregisteredtrademarkofSunMicrosystems,Inc.intheU.S.orothercountries

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CONTENTS

CONTENTS....................................................................................................................................................................3INTRODUCTIONTOSMARTSOFTWAREMANAGERSATELLITE..........................................................................6SOFTWAREPACKAGING.......................................................................................................................................................................6SYSTEMLIMITSANDSCALABILITY......................................................................................................................................................6SUPPORTEDWEBBROWSERS.............................................................................................................................................................6SYSTEMREQUIREMENTS......................................................................................................................................................................7SupportedVMwareFeaturesandOperations....................................................................................................................................7IncreasingPerformanceonVMwareESXiConfigurations..............................................................................................................................8

DEPLOYINGSSMSATELLITEENHANCEDEDITIONOVERVIEW............................................................................9QUICKSTARTOVERVIEW....................................................................................................................................................................9MEDIAINSTALLATION.........................................................................................................................................................................9ManuallyDeployingonHardwareusingthe.isoFile....................................................................................................................9ManuallyCreatingVMUsingthe.isoFile(VMwareESXi)........................................................................................................10CiscoSSMsatelliteEEKickstartInstallation...................................................................................................................................11

REGISTERINGSSMSATELLITEENHANCEDEDITION.......................................................................................................................12RequestanewlocalAccount...................................................................................................................................................................12ApproveanewlocalAccount..................................................................................................................................................................13

NEXTSTEPS........................................................................................................................................................................................14TROUBLESHOOTING......................................................................................................................................................15ACCOUNTREGISTRATIONISSUES......................................................................................................................................................15PRODUCTREGISTRATIONISSUES......................................................................................................................................................15MANUALSYNCHRONIZATIONISSUES................................................................................................................................................16NETWORKSYNCHRONIZATIONISSUES.............................................................................................................................................16

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PrefaceThis preface describes the objectivesand organizationof this document and explains how to findadditionalinformationonrelatedproductsandservices.Thisprefacecontainsthefollowingsections:

Objectives

This document provides an overview of software functionality that is specific to the Cisco SmartSoftwareManagersatelliteEnhancedEdition.Itisnotintendedasacomprehensiveguidetoallofthesoftwarefeaturesthatcanberun,butonlythesoftwareaspectsthatarespecifictothisapplication.

RelatedDocumentation

ThissectionrefersyoutootherdocumentationthatalsomightbeusefulasyouconfigureyourCiscoSmartSoftwareManagersatelliteEnhancedEdition.ThisdocumentcoversimportantinformationfortheCiscoSmartSoftwareManagersatelliteEnhancedEditionandisavailableonline.

DocumentConventions

Thisdocumentationusesthefollowingconventions:

Convention Description

bold Boldtextindicatesthecommandsandkeywordsthatyouenterliterallyasshown.

Italic Italictextindicatesargumentsforwhichtheusersuppliesthevalues.

[x] Squarebracketsencloseanoptionalelement(keywordorargument).

[x|y] Squarebracketsenclosingkeywordsorargumentsseparatedbyaverticalbarindicateanoptionalchoice.

{x|y} Bracesenclosingkeywordsorargumentsseparatedbyaverticalbarindicatearequiredchoice.

[x{y|z}] Nestedsetofsquarebracketsorbracesindicateoptionalorrequiredchoiceswithinoptionalorrequiredelements.Bracesandaverticalbarwithinsquarebracketsindicatearequiredchoicewithinanoptionalelement.

variable Indicatesavariableforwhichyousupplyvalues,incontextwhereitalicscannotbeused.

string Anon-quotedsetofcharacters.Donotusequotationmarksaroundthestringorthestringwillincludethequotationmarks.

Examplesusethefollowingconventions:

Convention Description

screenfont Terminalsessionsandinformationtheswitchdisplaysareinscreenfont.

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Convention Description

boldfacescreenfont Informationyoumustenterisinboldfacescreenfont.

italicscreenfont Argumentsforwhichyousupplyvaluesareinitalicscreenfont.

<> Nonprintingcharacters,suchaspasswords,areinanglebrackets.

[] Defaultresponsestosystempromptsareinsquarebrackets.

!,# Anexclamationpoint(!)orapoundsign(#)atthebeginningofalineofcodeindicatesacommentline.

Thisdocumentusesthefollowingcalloutconventions:

Note Meansreadertakenote.Notescontainhelpfulsuggestionsorreferencestomaterialnotcoveredinthemanual.

Caution Meansreaderbecareful.Inthissituation,youmightdosomethingthatcouldresultinequipmentdamageorlossofdata

ObtainingDocumentationandSubmittingaServiceRequest

Forinformationonobtainingdocumentation,usingtheCiscoBugSearchTool(BST),submittingaservicerequest,andgatheringadditionalinformation,seeWhat'sNewinCiscoProductDocumentation.

ToreceivenewandrevisedCiscotechnicalcontentdirectlytoyourdesktop,youcansubscribetotheWhat'sNewinCiscoProductDocumentationRSSfeed.RSSfeedsareafreeservice.

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IntroductiontoSmartSoftwareManagersatelliteCiscoSmartSoftwareManagersatellite(SSMsatellite)isaSmartLicensingsolutionthatenablescustomerstoadministerproductsandlicensesontheirpremises,insteadofhavingtodirectlyconnectSmartLicensedenabledproductinstancestoCiscoSmartSoftwareManagerhostedoncisco.com.

SoftwarePackagingYourinstallationpackageoftheuniversalISOforCiscoSmartSoftwareManagersatelliteconsistsofthefollowingcomponents:

• CentOS7• SmartSoftwareManagersatelliteEnhancedEdition

Note ThisuniversalISOformatallowsittobeexportedtovariousinstallmediatypes.ExportingoftheISOimagetootherimagetypesistheresponsibilityofthecustomersandisnotsupportedbyCisco.

SystemLimitsandScalabilityProductandUserScalability

• Upto500localAccounts• Upto1,000localVirtualAccounts• Upto10,000productinstances

SupportedWebBrowsersThefollowingwebbrowsersaresupported:

• Chrome36.0andlaterversions• Firefox30.0andlaterversions• InternetExplorer11.0andlaterversions

Note Javascriptmustbeenabledinyourbrowser.

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SystemRequirementsCiscoSmartAccountAccessEnsurethatyouhaveaccesstoalocalAccountbeforeyouproceedwiththetasksmentionedinthissection.Hardwarebaseddeploymentrequirements:TheCiscoSmartSoftwareManagersatelliteEnhancedEditoncanbedeployedonphysicalsercvers,suchastheCiscoUCSC220M3RackServer,oronVirtualserverswhichmeetthefollowingrequrements:

Minimum Recommend

200GigByteHardDisk 200GigByteHardDisk

8GigRAM 8GigRAM

x86DualCore x86QuadCore

1EthernetNIC 2EthernetNIC

VirtualMachinebaseddeploymentrequirementsTheCiscoSmartSoftwareManagersatelliteEnhancedEditionsupportsfollowingversionsofVMwarevSphereWebClientaresupported:

• VMwarevSphereWebClient6.0• VMwarevSphereWebClient5.5

WhencreatingtheVirtualMachinefordeployment,ensuretheGuest-OSissetto“LinuxCentOs764bit”or“LinuxOther64bit”andhasthefollowingconfiguration:

Minimum Recommend

200GigByteHardDisk 200GigByteHardDisk

8GigRAM 8GigRAM

2vCPUs 4vCPUs

1vNICs-VMXNET3orvertio. 2vNICs-VMXNET3orvertio.

SupportedVMwareFeaturesandOperationsVMwaresupportsvariousfeaturesandoperationsthatallowyoutomanageyourvirtualapplicationsandperformoperationssuchascloning,migration,shutdownandresume.

SomeoftheseoperationscausetheruntimestateoftheVMtobesavedandthenrestoreduponrestarting.Iftheruntimestateincludestraffic-relatedstate,thenonresumptionorreplayingtheruntimestate,additionalerrors,statistics,ormessagesaredisplayedontheuserconsole.Ifthesavedstateisjustconfigurationdriven,youcanusethesefeaturesandoperationswithoutaproblem.

ThefollowingVMwarefeaturesandoperationsarenotsupportedinallversionsoftheCiscoCSR1000v,butcanstillbeusedorperformedonnon-supportedversionsattheriskofencounteringdroppedpackets,droppedconnections,andothererrorstatistics:

• Cloning• Migration

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IncreasingPerformanceonVMwareESXiConfigurationsYoucanimproveperformanceonVMwareESXiconfigurationsbyperformingthefollowing:

• DisableVMwareESXipowermanagement.• ChoosetheHighPerformancesettingtodisablepowermanagementinVMwareESXi5.0,5.1,5.5,or

6.0.Formoreinformation,seetheVMwareDocumentation.

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DeployingSSMsatelliteEnhancedEditionOverviewToday,SSMsatelliteClassicoperatesattheVirtualAccountlevelwithinacustomer’sSmartAccountmanagedbyCiscoSmartSoftwareManager.SmartSoftwareManagersatelliteEEhasanewarchitectureandcompletelyuserinterfacefrompreviousversions.

• The Licensing portal is accessed via https://<ip-address>:8443 • The Administration portal is accessed via https://<ip-address>:8443/admin

Ithasanewregistrationandsynchronizationprocedures,newsystemrolesandRoleBasedAccessControl(RBAC)forlicensemanagement,externalauthentication,syslog,proxy,andotherfunctions.ItisrecommendedyoureviewtheSmartSoftwareManagersatelliteEnhancedEditionUserGuidetounderstandhowthenewsystemsetupandoperationshavechanged.

QuickStartOverviewThefollowingstepsareneededtogetyoursatelliteoperationalandaccessSmartLicensingfunctions:

1. Kickstart–UserfollowstheinstallationguidetodeploythesatelliteviatheISOinstallation

procedure.

2. RequestanewlocalAccount-UserrequestsanewlocalAccountafterloggingintotheLicensing

workspace.AnalternativemethodistorequestanewlocalAccountisbyusingAccounts,New

AccountoptionsintheAdministrationworkspace.

3. ApproveanewlocalAccount–OncealocalAccounthasbeenrequested,itwillshowupunder

AccountRequesttabintheAccountwidgetofthesatelliteAdministrationworkspace.Whenthe

Approveactioniscompleted,youwillselectthemethodtocompletetheregistrationtoCiscoSmart

SoftwareManager.

TheusercannowuseSmartLicensingfeaturessuchasregistertheproduct(s),createlocalVirtualAccounts

orusers,view/transferproductandlicensestatus,etc.

MediaInstallationTobegintheinstalatiom,youmustfistdownloadtheISOfilefromtheCiscoSmartSoftwareManagersatelliteEnhancedEditionsoftwarepackage

ManuallyDeployingonHardwareusingthe.isoFileStep1 MakeAbootableusbdrivebytransferringthedownloadedisofiletousbusingddcommandStep2 InsertbootableUSBinserverandbootthesystem.Step3 WaitforthemediatocompleteandproceedtotheSSMsatelliteEEKickstartInstalation.

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ManuallyCreatingVMUsingthe.isoFile(VMwareESXi)WhilethefollowingprocedureprovidesgeneralguidanceforhowtodeploytheCiscoCSR1000v,theexactstepsthatyouneedtoperformmayvarydependingonthecharacteristicsofyourVMwareenvironmentandsetup.ThestepsandscreendisplaysinthisprocedurearebasedonVMwareESXi5.0.

Procedure

Step1 CopythesoftwarepackageontotheVMDatastore.Step2 IntheVSphereclient,selectCreateaNewVirtualMachineoption.Step3 UnderConfiguration,selecttheoptiontocreateaCustomconfiguration,andclickNext.Under

NameandLocation,specifythenamefortheVMandclickNext.Step4 UnderStorage,selectthedatastoretousefortheVM.ClickNext.Step5 UnderVirtualMachineVersion,selectVirtualMachineVersion8.ClickNext.Step6 UnderGuestOperatingSystem,selectLinuxandthe“Other2.6xLinux(64-bit)setting”fromthe

drop-downmenu.ClickNext.Step7 UnderCPUs,selectthefollowingsettings:2or4Cores

NOTE:Thenumberofcorespersocketshouldalwaysbesetto1,regardlessofthenumberofvirtualsocketsselected.Forexample,a4vCPUconfigurationshouldbeconfiguredas4socketsand1corepersocket.

Step8 UnderMemory,configurethesupportedmemorysizeforyourdeployment.Step9 UnderNetwork,allocateatleast1virtualnetworkinterfacecards(vNICs).Step10 UnderSCSIController,selectLSILogicParallel.ClickNext.UnderSelectaDisk,clickCreatea

newvirtualdiskStep11 UnderCreateaDisk,configureforaminimimof200GigStep12 IntheHardwaretab,clickNewCD/DVDDrive.Step13 MountthesoftwarepackagefromStep2Step14 BoottheVirtualMachineStep15 WaitforthemediatocompleteandproceedtotheSSMsatelliteEEKickstartInstalation.

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CiscoSSMsatelliteEEKickstartInstallationThe following steps shows the satellite installation workflow to install an ISO image:

Procedure

Step1 DownloadtheISOimagefromCCOStep2 DeployISOperyourOrchestrationEnvironmentStep3• EntertheinformationrequestedontheCiscoSSMsatelliteEEKickstartInstallationUI

• SetupHostname• SelectSystemProfile• SystemClassification–TheoptionsaredefaultUnclassified,Confidential,Secret,Top

Secret.Ifyouchoosetheoption,thisclassificationshowsupontheconsoleMessageoftheDaybanner.

• SecurityContentAutomationProtocol(SCAPProfile)-Notchangeable• FIPS140-2Mode-Notchangeable

Step4 Diskpartitioning–UserdefaultsPARTITION DEFAULT MIN MAX DESCRIPTION ROOT 25% 15% 40% Application File Storage TMP 5% 2% 10% System Usage SWAP 5% 1% 5% System Usage VAR 50% 25% 60% Data File Storage LOG 10% 5% 15% Log File Storage AUDIT 5% 0% 5% Audit Log Storage SOFTWARE DOWNLOAD

0% 0% 40% Storage for Software Download Feature

Note SOFTWAREDOWNLOADpartitionmusthavespaceallocationsetortheSoftwareDownloadfeaturecannotbeenabled.Thepercentageyouchoosewillbebasedontheamountofdiskyouwillneedforlocalimagestorage.IfyoudonotneedSoftwareDownloadoptionthenthisshouldremainsetto0%.

Step5 Clickon“NetworkConfiguration”Step6 EnterIPv4and/orIPv6networkvaluesperyournetworkenvironment.Requiredvaluesare:

• Address• Netmask/Prefix• Gateway

Step7 ConfigureDNSStep8 ClickOK

Once the network settings are entered, your now ready to complete the installation of Cisco Smart Software Manager satelite Step9 ClickOKStep10 ThePopupforConfigureSystemPasswordwillbedisplayed.EnterasecureLinuxSSH

passwordforSHELLaccess.(Note:ThisisdifferentthantheUIadminpassword.Pleasekeepinasafelocationasthereisnopasswordrecoveryoption.)

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Step11 ReenterthePasswordStep12 ClickOK Initial setup is now complete, wait for the installation completes (approximately 10-15 mins). It is recommended you dismount the ISO image from the system after installation and reboot the server. The SSM satellite system automatically boots up. Next proceed to log into your satellite Administration Worksapce and registering your first account

RegisteringSSMsatelliteEnhancedEditionGo into Administration Portal https://<ip-address>:8443/admin

5. Launch the satellite from a browser using the configured IP address 6. Login with default credentials (admin/CiscoAdmin!2345)

Caution ForSecurityreasons,itisrecommendedyouimmediatelychangethe“admin”password,ordisabletheaccountafteryoucreateanewlocalaccounttobeusedforadministration.

RequestanewlocalAccountInordertousetheSmartSoftwareManagersatelliteEnhancedEdition,itwillbenecessarytoregisterwithCiscoSmartSoftwareManager(https://software.cisco.com).Tocompletethisprocess,ensureyouhavethefollowing:

• Access to a Smart Account • A valid CCO User ID and Password which has permission to access the Smart Account • Either an eligible existing Virtual Account, a new one can be used.

Once you obtain these requirements, you will be able to proceed with registration.

Procedure

Step1 IntheSmartSoftwareManagersatelliteAdministrationPortalhttps://<ip-address>:8443/adminWhere“ip-address”isthevalueusedduringinstallation

Step2 OpentheAccountswidgetStep3 ClickonNewAccount

Entertherequiredinformation;localAccountName,CiscoSmartAccount,CiscoVirtualAccount,andEmailforNotification.Therequiredfieldsarelabeledwith*

Note TheCiscoSmartAccountmustexistonCSSM.ACiscoVirtualAccountwillbecreatedifitdoesnotexistonCSSM.OnlyonesatellitecanberegisteredtoaVirtualAccountonCSSM.

Step4 ClickSubmit.Step5 TheAccountrequestthenappearsontheAccountRequeststabintheAccountswidget.

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ApproveanewlocalAccountOne the Account has been requested above, the localAccountrequestwillshowupinAccountRequestsTabintheAccountsWidgetintheAdministrationworkspace,awaitingtheSystemAdministratortoapproveandregister. As the final step in the registration procedure, you will need to decide if the satellite will be used in an online (Network Mode) or offline (Manual Mode), and access to your Smart Account.

AccountRequestApproval(NetworkMode)YoucanselecttheNetworkRegistrationusingtheApproveoption.UsingthismethodwillregisterthelocalaccounttoCiscoSmartSoftwareManageroveryourNetwork.Thisistherecommendedmethodforregistrationrequest.UsethefollowingstepstoregisterthelocalAccounttoCiscoSmartSoftwareManager

Procedure

Step1 ClickstheApproveunderActions.Step2 ClickNext.Step3 EnteryourCCOIDcredentialswhenpromptedtoallowCiscoSmartAccount/VirtualAccount

accessonCSSM.Step4 ClickSubmit.

• SSMsatelliteEEprovidesastatusoftheregistrationprogress.• Uponsuccessfulregistration,amessagewillshow“Accountwascreatedsuccessfully”.

VerifylocalAccountshowsupasActiveunderAccountstab.

ThelocalAccountisshownasasatelliteregisteredonCiscoSmartSoftwareManagerSatellitepane.NotethatthelocalAccountnameisthesatellitenameonthe“General”tab,andthelocalAccountnameshowsupunderthe“VirtualAccounts”tab.

AccountApproval(ManualMode)YoucanselecttheManualRegistrationinsteadofApprovetomanuallyregisterthelocalAccounttoCiscoSmartSoftwareManager.Whilemanualregistrationissupported,it’snotrecommendedasyouhavetokeeptrackofthespecificregistrationrequest/authorizationfile(s)foreachregistration.UsethefollowingstepstomanuallyregisteralocalAccounttoCiscoSmartSoftwareManager.

Procedure

Step1 ClickstheManualRegistrationunderActionsStep2 ClickGenerateAccountRegistrationFiletogenerateandsavethefiletoyourlocalfiledirectory.

NoteAfterthisstep,youarerequiredtoopenanewtabinthebrowserandlogintoSmartSoftwareManagertoauthorizetheregistrationfile.Followthesteps3-10tologonandcontinuetheprocess.

Step3 LaunchtheSmartSoftwareManagerusingtheURLhttps://software.cisco.com/#SmartLicensing-Satellite

Step4 LogintoyourlocalAccountinSmartSoftwareManagerusingyourlocalAccountusernameandpassword.

Step5 OntheSmartSoftwareManagerscreen,clicksatellite.Step6 Inthesatellitepage,clickNewsatellitebutton.Step7 IntheNewsatellitedialogbox,enterthenameofthesatellitethatrequiresregistration.

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Step8 ClickBrowse,whichislocatednexttotheRegistrationFilefield,toselecttheregistrationfilethatwasgeneratedintheCiscoSmartSoftwareManagersatelliteSetuptool.

Step9 IntheVirtualAccountsfieldspecifytheVirtualAccountinwhichyouwanttoaddthenewsatellite.

Step10 InthetextboxnexttoContactEmailAddressfield,enteryouremailaddress.Youwillbenotifiedtothisemailoncethesatellitefilehasbeenauthorized.

Step11 ClickSendAuthorizationRequesttoproceed.Amessageisdisplayedstatingthatanauthorizationfileisgeneratedwithin48hoursoftherequestandthatyouwillreceiveanemailnotificationtodownloadthesame.

NoteIftheauthorizationfileisnotgeneratedwithin48hoursofyourrequestoryoudonotreceiveanemailnotification,youcancontacttheCiscosupport.

Step12 LogintoSmartSoftwareManagerafteryoureceivetheemailnotification.Navigatetothesatellitescreen.

Step13 Inthesatellitescreen,searchthesatellitetabletolocatethenewsatellitethatyoucreated.YouwillseeanalertmessageintheAlertscolumndisplaying:AuthorizationFileReadyandalinkintheActionscolumndisplaying:DownloadAuthorizationFileforyournewsatellite.

Step14 ClicktheDownloadAuthorizationFilelinkanddownloadtheauthorizationfiletoyourlocalfiledirectoryonyourharddrive.

NoteAfterthisstep,youshouldreverttoCiscoSmartSoftwareManagersatelliteanduploadtheauthorizedfile.Performthefollowingstepstocontinuethesetupprocess.

Step15 IntheCiscoSmartSoftwareManagersatellite,attheRegistersatellitestep,clickBrowseandnavigatetothelocationwheretheauthorizedsatellitefilewasdownloaded.

Step16 ClickUploadtouploadtheauthorizedsatellitefile.Step17 ClickNexttoproceed.Step19 ClickNexttoproceedtotheSynchronizationWidget.Aperiodicalsynchronizationmusthappen

betweenthesatelliteandtheCiscolicensingserversinordertoupdatethelicensesandreauthorizeanyproductinstances.

NextStepsSmart Software Manager satellite EE account is now registered with CSSM and you can now use Smart Licensing features on it.

Please refer to the Smart Software Manager Satellite Enhanced Edition User Guide for instructions on completing the following essential next steps and performing other important actions.

1) ProceedtotheSynchronizationWidgetandperformasynchronization.

Note AperiodicsynchronizationmusthappenbetweenthesatelliteandtheCiscolicensingserverstoupdatethelicensesandreauthorizeanyproductinstances.

2) Register product instances to the satellite. See the “Registering Product Instances to the Satellite”

section in the satellite user guide and the documentation for your product..

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Troubleshooting• AccountRegistrationIssues• ProductRegistrationIssues• ManualSynchronizationIssues• NetworkSynchronizationIssues

AccountRegistrationIssues1. TheSmartLicensingandManagelocalAccountoptionsaregrayedoutontheLicensingworkspace

• YouneedtorequestaneworaccesstoanexistinglocalAccount• RegisterittoCSSM• LogbackintotheLicensingworkspaceandyourlocalAccountwillshowupontheupperright-hand

side• OncealocalAccountiscreatedandregistered,theseoptionsareenabled.

2. Icannotaddauser• VerifyyouhavetheappropriateauthenticationmethodconfiguredintheAdministrationworkspace• IfyouareusingLDAP,theusermustlogintoSSMsatelliteEELicensingworkspacefirstbeforethey

canbefoundinthe“AddUser”screen3. Icannotregisteraproduct

• Verifyyouhaveatokenwhichhasnotexpired• VerifytheURLontheproductpointstotheproperhostnameorIPaddressforSSMsatelliteEE

4. WhenauserlogsintotheLicensingworkspace,theycannotseetheirSSMsatelliteEElocalAccount• Ensuretheusehasbeenassignarolefor(accessto)thelocalAccount.Theavailablerolesarelocal

AccountAdministrator,localAccountUser,LocalVirtualAccountAdministrator,LocalVirtualAccountUser

5. WhatportsareusedinSSMsatelliteEE?• UserInterface:HTTPS(Port8443)• ProductRegistration:HTTPS(Port443),HTTP(Port80)� CSSM:Ensureport443(HTTPS)

� cloudsso.cisco.com� api.cisco.com(Priorto6.2.0)� swapi.cisco.com(6.2.0andlater)

ProductRegistrationIssuesIfyouexperienceissueswiththeproductregistrationprocess,takethefollowingactions:� Ensurethatthesatelliteconfigurationiscorrect.� VerifytheNetworksettingsareproperlyconfigured.� Verifythetimeonthesatelliteiscorrect.

� VerifythattheCall-Homeconfigurationontheclientpointstothesatellite.� Verifythetokenhasbeengeneratedfromthesatelliteusedinthecall-homeconfiguration.� Yourfirewallsettingsshouldallowtraffictoandfromsatelliteforthefollowing:

� ProductinteractionwithSSMsatelliteIPaddressusesports443and80� 443ifusingHTTPS� 80ifusingHTTP

� UserbrowsertoSSMsatelliteIPaddressusesport8443

Note ProdcutswhichsupportStrictSSLCertCheckingrequirethehostnameforSSMsatellitetomatchthe“destinationhttp”URLaddressconfiguredfortheprodcut.

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ManualSynchronizationIssuesIfyouexperienceissueswiththemanualsynchronizationprocess,takethefollowingactions:

� Verifythetimeonthesatelliteiscorrect.� Verifythelicensesintheassociatedvirtualaccount.� MakesurethatyouareuploadinganddownloadingtheYAML(requestandresponse)filesfromthe

correctsatelliteAccount.Youcandothisbyverifyingthatthefilenamesincludethenameofthesatellitethatyouaresynchronizing.

� Youmayberequestedtore-performafullmanualsynchronizationafterastandardmanualsynchronizationasexplainedpreviously.

NetworkSynchronizationIssuesIfyouexperienceissueswiththenetworksynchronizationprocess,takethefollowingactions:

� Verifythatthesatellitecanreachcisco.com� Ensureport443(HTTPS)isallowedthroughyourfirewall.

� cloudsso.cisco.com� api.cisco.com(Priorto6.2.0)� swapi.cisco.com(6.2.0andlater)

� VerifythatthesatellitecanreachtheconfiguredDNSserver.� Verifythatthetimeonthesatelliteiscorrect.