Slovenian One stop shop system

Teja BatageljMinistry of Public Administration, Slovenia

One stop shop system for sole traders

One stop shop portal for sole traders offers:

registration of a sole trader

sending tax data

registration of an entrepreneur into obligatory social insurance

registration of an entrepreneur’s children into obligatory health insurance

entry of changes

closure of the sole trader

identification for VAT purposes

e-handed decisions from public institutions

all above mentioned procedures can be done by internet from home or on entry point

In the RS there are 186 active entry points which are:

AJPES (Agency of the Republic of Slovenia for Public and Legal Records and Services)Administrative unitsJAPTI (Public Agency of the Republic of Slovenia for Entrepreneurship and Foreign Investments)DURS (Tax Administration of the Republic of Slovenia)District Units of Chamber of Craft of SloveniaDistrict Units of Chamber of Commerce and Industry of Slovenia

And one virtual entry point

Use of the system with any of qualified digital certificate in the RS.

Main impacts:

increased trend of registration: 36,7%

new existing sole traders: 9169 (15% of all sole traders)

all services are free of chargeSole trader registration trend

0

200

400

600

800

1000

1200

1400

Entry Closure Linearno (Entry)

Company start-up before 1.2.2008

Slow

Complicated

Non-friendly

Not accessible

=

Several contacts

User dissatisfaction

Company start-up after 1.2.2008

Fast

Simple

Friendly

Accessible

Transparent

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“One stop shop”

User satisfaction

One stop shop project for companies

Goals

To enable fast (in 4 days), simple and free of charge registration of a company

To perform all other obligatory procedures for start up at one stop shop contact point or online

To support other (most frequent) services for businesses at one stop shop contact point or online

Data about the project

Duration: January 2007 – February 1, 2008

Human resources used: 36 man/year 15 institutions involved

18 lecturers

Budget: 2.140.000 EURO for development of the system 260.000 EURO for training1.000.000 EURO for adjustment of subsystems

Total: 3.400.000 EURO (MPA: 2.400.000 EURO, 85% ESF)

Scheme of the One stop shop system

Impacts

Services are not limited by time or geographical factor (24*7*365)All services at the One stop shop portal are free of charge A portal is a single point for e-services and life events for businessesThe procedure from opening the bank account, submitting the application for registration into court register to receiving a decision about the entry can be done electronically (e-signing, e-delivery in a safe mail box)Companies can perform more than 1.600.000 procedures per a year online

Savings for companies (10 MIO EURO per a year) if all companies use services of One stop shop portalEntry in the court register and the entry into business register is done simultaneously with the assignment of tax number to the companyAbolished notarization of contract of members and memorandum of association for simple limited liability companyAbolished publication of entries in Official Gazette, replaced by free of charge publication on the websitesAbolished fee for entries into Court register

Submission of completed forms (registration in 3 days)

Impacts

Impacts

Increased exchange of data between institutions abolishment of paper workBusiness and court register have become technologically one databaseCooperation of public institutions

User satisfactionPositive registration trend

Thank you for your attention!