skm / mdis "a c-level conversation on kindness@work"
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IN COLLABORATION
WITH
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PRESENTS
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WHAT IS THE VALUE OF
FOR YOUR ORGANIZATION?
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THE SITUATION INSINGAPORE @ WORK
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IncreasingStress Levels
Workload, Multi-tasking,
Competition & Expectations
Self CentricBehaviour
Focus on self-interests
& KPIs
More UnkindWorkEnvironment
THE SITUATION IN SPORE @
WORK
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UnhappyEmployees
Health Issues
(Physical & Emotional)
Negative WorkEnvironment
More UnkindWork
Environment
Absenteeism
Less Productive
Less Performing
Negative vibes for
customers
THE SITUATION IN SPORE @
WORK
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UnhappyEmployees
Health Issues(Physical & Emotional)
Negative WorkEnvironment
Absenteeism
Less Productive
Less Performing
Negative vibes for
customers
Retention &Profitability
Issues
THE SITUATION IN SPORE @
WORK
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WHATS HAPPENING @
WORK?- Self-CentricityIncreasing compeition has resulted in employees more focused
on their own KPIs, thereby neglecting the well-being of others.
Supervisors, whils focusing to achieve their KPIs, may viewtheir staff more as tools and less as a fellow human being.
- Increasing Stress Levels
Employees are feeling more stressed at work due to increased
workloads, tighter deadlines, more multi-tasking, global
competition, higher expectations from customers, management
and stakeholders.
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- Kindness & Niceties are going down the drain with the
increasing pressures of work, deadlines and KPIs
- With increased stress & unhappiness, health is affected, bothphysical and emotional
WHATS HAPPENING @
WORK?
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IMMEDIATE PROBLEMS
FOR YOUR ORGANIZATION- Increased health costs associated with stressed and sickly
employees
- Lower productivity as absenteeism increases (due to physicaland/or emotional health issues) & performance decreases
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IF THESE PROBLEMS
ARE NOT RESOLVED,
WHAT WILL HAPPEN IN
THE MID-LONG TERM?
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- Culture of your organization becomes negative and unhappy
- Reputation of organization becomes negative, making
retention and attraction of talent more difficult. This may affect
customers experience of your organization
- All these will negatively impact Performance, Fulfillment and
Profitability of your organization
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THE SOLUTION?
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BENEFITS OF
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Happier,Healthier &
More FulfilledEmployees
A Kinder WorkEnvironment
Higher Retention, Performance,Productivity & Profitability
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Do it
DontDo it
What willHappen
What willNot Happen
Better mental &physical health
Improved morale,retention, performance& productivity
Overnight transformationin culture
Status quo whichaggravates over time
Better mental & physical
health Improved morale, retention,performance & productivity.
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RESEARCH ON
BENEFITS OF
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- Christine Pearson and Christine Poraths research, The Cost
of Bad Behaviour. Here are a few key findings.
After a single incident of incivility, 48% of employees said they
reduced their effort at work; 80% spent time worrying about it;
78% said their commitment declined; 66% felt theirperformance declined; 38% intentionally reduced their effort
and 12% quit because of uncivil treatment.
83% of customers who witness incivility tell a friend, 55% takea less favourable attitude and 50% were less willing to use the
companys products or services.
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http://knowledgenetwork.thunderbird.edu/podcasts/2009/05/19/incivility/http://knowledgenetwork.thunderbird.edu/podcasts/2009/05/19/incivility/http://knowledgenetwork.thunderbird.edu/podcasts/2009/05/19/incivility/http://knowledgenetwork.thunderbird.edu/podcasts/2009/05/19/incivility/http://knowledgenetwork.thunderbird.edu/podcasts/2009/05/19/incivility/ -
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- In a recent Gallup Poll, 65% of participants said they did notfeel appreciated at work.
Despite growing productivity rates, higher numbers of workers
still express disengagement, low-morale and resentment.
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- A well known Gallup study of workplace attitudes surveyed 8million people asking them to respond to the following
statement: My supervisor, or someone at work, seems to
care about me as person.
The results showed that people who agreed with that statement
were:
1. More likely to stay with an organization
2. Have more engaged customers
3. More productive
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- According to research at the Institute for Heart Math, truefeelings of gratitude, appreciation and other positive emotions
can synchronize brain and heart rhythms, creating a body wide
shift to a scientifically measurable state called coherence.
In this optimal state, the bodys systems function more
efficiently, generating a greater balance of emotions and
increased mental clarity and brain function.
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http://www.heartmath.org/http://www.heartmath.org/ -
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- Studies at the University of California (Davis) and theUniversity of Miami showed that experiencing gratitude
balanced hormonal levels and led to the release of DHEA, the
anti-aging hormone.
Gratitude also boosts the immune system by increasing the LgA
antibody.
These studies found that engaging in daily gratitude exercises
can raise the level of positive feelings.
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HOW CAN YOU START
IN YOUR ORGANIZATION?
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1) Commitment &Support from
Senior Management
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1) Commitment & Support from Senior Management
Have the commitment and support of your Senior Management
to run a Kindness@Work Campaign over the next 6-12 months
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1) Commitment &Support from
Senior Management
2) Kindness@WorkKeynote/Workshop
for all staff
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2) Kindness@Work Keynote/Workshop
Run the keynote/workshop for as many of your staff as possible
to kickstart the campaign. Invite your CEO to launch thecampaign
This keynote/workshop can range from a 45min keynote, 1 1/2
hours or 3 hours workshop, depending on your organizationsneeds.
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2) Kindness@Work Keynote/Workshop
i) 45min Keynote (min of 60 participants)
ii) 1 / 1 / 2 hour Keynote (min of 60 participants)
iii) 3 hours Workshop (min of 60 participants)
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Part #1 - The State Of Our World Today
-The Situation Around The World
- The Situation In Singapore @ Work, Home & Play
- The Im Okay, Youre Not Okay Mentality
Keynote / Workshop Program
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Part #3 - What Is Kindness@Work
- Appreciating The True Intent Of Graciousness- Consideration In Action
- Courtesy In Action
- Gratitude In Action
- Enjoying The Benefits Of Graciousness ThoughKindness@Work
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Part #4 - Practicing Kindness@Work
- The Kindness@Work Experiment- Who Owns Kindness@Work?
- Your Commitment To Kindness@Work As Your Cause
- Gettin Further Involved & Makin A Difference That Matters
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1) Commitment &Support from
Senior Management
2) Kindness@WorkKeynote/Workshop
for all staff
3) Thank You Cards
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3) Thank You Cards
Print Thank You Cards (with your Organizations Branding &
Singapore Kindness Movement Logo) and encourage your
employees to pass them to fellow colleagues and/or customers
to thank or appreciate them personally.
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3) Thank You Cards
Sample Design (Front)
Sample Design (Back)
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1) Commitment &Support from
Senior Management
2) Kindness@WorkKeynote/Workshop
for all staff
3) Thank You Cards
4) Kindness
Corners
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4) Kindness Corners
Designate and set up Kindness Corners within the office.
E.g. Place a bulletin board in a place where everyone can see
and let it be a source for employees to post kindness notes about
people in their work group.
Examples of notes: A simple thank you note, A comment aboutan individual you really appreciate and why...etc.
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1) Commitment &Support from
Senior Management
2) Kindness@WorkKeynote/Workshop
for all staff
3) Thank You Cards
4) Kindness
Corners
5) Play Kindness
Forward Week
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5) Play Kindness Forward Week
Employees are encouraged to perform three acts of kindness at
their workplace. Senior Management to kickstart.
Then give these people three cards each and request for them to
pay the kindness forward
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1) Commitment &Support from
Senior Management
2) Kindness@WorkKeynote/Workshop
for all staff
3) Thank You Cards
4) Kindness
Corners
5) Play Kindness
Forward Week
6) Kindness
Reminders
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6) Kindness Reminders
- To constantly remind and encourage Kindness in the
organization
i) Web-links of 12 videos on Kindness will be provided.
Forward 1 video every 2 weeks to all your staff (over a period
of 6 months)
ii) 26 Kindness Quotes / Graphics will be provided.Forward 1 Kindness Quote / Graphic every 2 weeks to all your
staff (over a period of 1 year)
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iii) 10 Tips to Make your Workplace More Enjoyable" Poster
(soft copy) will be provided.
Print and put on office walls
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5) Kindness Resources
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5) Kindness Resources
Samples:
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Shell Kindness@Work Video
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http://singaporeserviceacademy.com/shell-brings-kindness-work-to-their-petrol-stations/http://singaporeserviceacademy.com/shell-brings-kindness-work-to-their-petrol-stations/http://singaporeserviceacademy.com/shell-brings-kindness-work-to-their-petrol-stations/http://singaporeserviceacademy.com/shell-brings-kindness-work-to-their-petrol-stations/http://singaporeserviceacademy.com/shell-brings-kindness-work-to-their-petrol-stations/http://singaporeserviceacademy.com/shell-brings-kindness-work-to-their-petrol-stations/ -
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READY TO BRING
INTO YOUR WORKPLACE?
CONTACT US NOW!
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Contact UsSingapore Kindness Movement
Cesar Balota
+65 6837 9894
Serene Leong
+65 6837 8091
For more information: www.SingaporeServiceAcademy.com/SKM
Singapore Service Academy
Manoj Sharma
+65 6338 5669
Andy Tay
+656338 5669
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And finally the 2 most important words:
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]://www.singaporeserviceacademy.com/SKMhttp://www.singaporeserviceacademy.com/SKMmailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected] -
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THANK
YOU
And finally, the 2 most important words: