Emergency first aid awareness

Thursday 9 August 10.00am - 4.30pm

Stockport Homes, 1 St. Peter's Square

Have you ever wondered what you would do in an emergency situation? Or how you would cope if someone collapsed? This course will give you the knowledge and skills you need to help someone in an emergency, and includes chest compressions. Lunch will be provided.

Finding funding Thursday 16 August and 23 August

1.30pm - 4.30pm

Stockport Homes, 1 St. Peter's Square

These two sessions will provide you with the advice and guidance you need if you are looking for funding for a project in your community. Learn about what funding providers are looking for in a winning grant bid and how to avoid common mistakes.

How to chair meetings and write minutes

Tuesday 21 August 2.00pm - 4.00pm

Stockport Homes, 1 St. Peter's Square

Getting things done in your community is the main aim of most community groups, but getting to that point can seem full of obstacles. Learn how to harness the experience and enthusiasm of your community group by finding out how to chair meetings and write minutes effectively. Lunch will be provided.

Trace your family history

Wednesdays 29 August - 26 September

2.00pm - 4.00pm

Stockport Homes, 1 St. Peter's Square (last week at Stockport Central Library)

Five week course. Ever wondered about your family history or wanted to discover your roots? This course is designed to give you all the skills you need. You will be shown how to use library archives and the internet to make your family history come alive.

Level 1 Pre-Apprenticeship in Sports and Active Leisure

Monday 3 September - Friday 9 November (every day)

9.30am - 3.30pm

Greater Manchester Football Academy, Manor Farm, Ridgeway Road, Timperley

Ten week full time course. If you are considering a career in the sports industry but are unsure of which pathway to take, then this is the perfect starting point for you. You will learn about the safety aspects you need to consider when planning and delivering coaching sessions and why this is an integral part of being a successful coach, while playing lots of football matches. Customers must be between 16 and 18 years old and have few or no GCSEs. Lunch will be provided.

How to set up a home based childminding service

Fridays 7 September - 9 November

1.30pm - 4.00pm

Stockport Homes, 1 St. Peter's Square

Ten week course. Have you ever considered becoming a paid childminder? This course is your first step. As well as learning relevant aspects of childcare, this course will help you develop the policies, procedures and basic business skills you need to set up a home based childcare service. Successfully completing this course will provide you with a qualification that enables you to seek Ofsted approval and become self-employed.

Saving money and energy at home

Thursday 20 September

10.00am - 1.00pm

Stockport Homes, 1 St. Peter's Square

Want to know how to be more environmentally friendly? Need to save some money on the household bills over the winter months? Come along and get hints and tips on how to save money and get the most out of your energy at home as well as collecting lots of useful freebies. Lunch will be provided.

Personal safety for women

Thursday 4 October - Friday 5 October

1.00pm - 5.00pm

Stockport Homes, 1 St. Peter's Square

Two day course. Take part in these interactive sessions and learn how to increase your safety awareness at home and when out and about. These sessions will also offer basic physical techniques that will help you protect yourself. The course is open to all women of any ability. Priority given to 16 - 25 year olds. Refreshments will be provided.

Sleeptalk for children Tuesday 16 October 1.30pm - 3.00pm

Stockport Homes, 1 St. Peter's Square

Through a discussion group and a workbook of materials you will find out how to create confidence and self-esteem in your child. Techniques will help you deal with behaviours such as anxiety, bedwetting, unsettled sleep and changes within the family home. A follow-on session is also available for further support. One parent per household.

Influencing and negotiation (how to get your point across)

Tuesday 23 October 6.00pm - 8.00pm

Stockport Homes, 1 St. Peter's Square

Do you struggle with getting people to understand what you mean, or always feel like someone has got the wrong end of the stick? This course will teach you how to get across what you mean in an objective and positive way, and show you how to diffuse difficult situations you may face with neighbours, friends or members of your local community groups. A buffet will be provided.

Growing in confidence Tuesday 13 November

2.00pm - 4.00pm

Stockport Homes, 1 St. Peter's Square

Having confidence is necessary to do a wide range of every day tasks. If you feel that you could improve on your confidence, come along to this one-off session designed to help you explore your self-esteem and your journey to confidence.

How to run an Annual General Meeting (AGM)

Wednesday 21 November

10.00am - 1.30pm

Stockport Homes, 1 St. Peter's Square

Is the formality of your community group's AGM something you dread? Are you unsure what you need to do in the run up to your AGM, and during the meeting itself? Come to this interactive session and find out all you need to know. A buffet will be provided.

I would like some help getting a job, work experience or volunteering

Our Employment Support Officer will contact you Are you interested in finding out more about the options available to you if you want to get into work? This could include taking a pre-employment course or getting advice on work experience, education or volunteering from our Employment and Volunteer Officer. Tick this box and we will contact you to discuss your options.

I am interested in learning about computers

You will be contacted by a partner organisation to discuss what level of computer course would suit you / meet your needs

Do you want to develop your computer skills but don't know which specific course you need? We offer a wide range of courses from 'First Click' courses for novices to Website Design and courses specifically on Microsoft Excel and Microsoft Word.

I would like some help managing my money

Our Debt Outreach Officer will contact you Do you ever feel that you are not in control of your money and spending? Or want more advice on how to make the most of your money? Our Debt Outreach Worker has all the information you need to help you find the best way forward and can help you with any debt, welfare and benefits.

Active learning for residents

A Customer Involvement Officer will contact you Do you want to get recognition for the time you give to your community? Stockport Homes is offering a recognised qualification in Community Action, for those who already give up their time and are actively involved in making their community a better place to live.

Calendar of CoursesCourses are suitable for all except for where you see this symbol. Please tick in the ‘requested’ column to remind yourself what courses you have requested.

Course Date Time Outline of courseLocation

Free

Courses

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To request a place on any of the courses listed, please use the booking form below or if you have any questions, please call the Customer Involvement Team on 0161 474 2862 or email customer.involvement@stockporthomes.org Places are limited.

Detach this section. Complete both sides and return. Please keep the top section for reference. These courses are for Stockport Homes’ customers aged 16 or over. If you are under 16 you must be accompanied by an adult (the adult must request a place).

6. Is there a course you want to do that isn’t above? Please let us know here:

• complete the booking form, detach it and send it back to us using the FREEPOST envelope;• telephone: 0161 474 2862; • email: customer.involvement@stockporthomes.org;• complete the online booking form at www.stockporthomes.org; • text: 07891 949399; or • fax: 0161 474 2869.

Please note that all courses are subject to change or cancellation at Stockport Homes’ discretion.

Please return the booking form in the FREEPOST envelope, or post this booking form to: Customer Involvement Team, Directorate of Corporate Services, 1 St. Peter’s Square, Stockport SK1 1NZ. Please notify us if you are unable to attend a course you have booked on. Failure to do so may result in you being excluded from future courses. See our Customer Training Charter for more information.

We may take photos in our courses for use in Stockport Homes’ publicity. Please let the tutor know if you would prefer not to be included.

If you want to request a place on any of the courses you can:

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Address:

Name:

If so, for which language?

4. I have read and understood the Customer Training Charter inside this leaflet (This must be ticked in order for your space to be requested).

Mobile: Are you aged 16-25?

Tel: Email:

Yes

Yes

Yes

No

No

No

1. Do you have any special requirements? For example mobility, large print, hearing loop or particular diet. If yes, please give details below:

5. Please let me know more about Aspire

Yes No2. Do you care for a child or a dependent relative? (If so, we can help organise and pay for care while you attend a course)

Yes No3. Do you require an interpreter?

Computers Community Being Green LifestyleStockport Homes’Services

We’ve grouped the courses into themes so it’s easy to spot the ones you are interested in by the symbol and colour.

ACCREDITED

ACCREDITED

ACCREDITED

ACCREDITED

ACCREDITED

Requested

Aspire Programme

August - November 2012

www.stockporthomes.org

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Customer Training Charter

Don’t see the course you want? You Said, We Did

Active Learning for Residents

At Stockport Homes we are always doing our best to make sure that we are providing you with courses that match your needs and interests. Below are some of the ways your comments have helped shape our courses.

Trafford Hall is the National Communities Resource Centre based in Chester and provides a wide variety of training which you are welcome to attend.

The Customer Involvement Team can arrange and pay for places that would support your training or interests of your local group

If you are interested in doing a variety of courses that contribute towards a wider qualification, let us know. We can put you in touch with Stockport Continuing Education who are running the Aspire Programme. Through Aspire you can take a variety of courses or ‘units’ in a wide variety of topics, such as Web Design, Customer Service,

You said... We did...

Do you have an idea for a course that you or a group would like to do? If so, please give us a call and let us know (details are on the tear-off slip).

!

Do you want to get recognition for the time you give to your community?

Stockport Homes is offering a qualification in Community Action, for those who already give up their time and are actively involved in making their community a better place to live.

How does it work?You will be paired up with a member of staff who will support you to create a portfolio of evidence of the ways you get involved and what you have learnt from this. This portfolio is then submitted to the Chartered Institute of Housing and successful customers will be awarded a nationally recognised qualification equivalent to a GCSE or A-Level.

Benefits:Get rewarded for all your hard work

Gain nationally recognised qualifications that may help in your career

Increase your confidence

Gain new skills

One-on-one support with a member of staff throughout

How do I find out more?If you are interested in finding out more about Active

Learning for Residents please contact the Customer Involvement Team (details can be found on the tear-off slip).

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This leaflet gives you information about the FREE Customer Training provided by Stockport Homes. If you would like a copy in large print, Braille, on audiotape or CD, please contact the Social Inclusion Team on 0161 474 2860 or email: inclusion@stockporthomes.org or text 07891 949399.

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FREE coursesFor customers of Stockport Homes

UK Housing Award Winners 2011

You wanted a childcare or childminding course to be provided.

I can now use emails, Skype my family abroad and use my computer at home.

You wanted more information from the Finding Funding course.

We are now offering a new, accredited, ten week course which will provide wannabe childminders with their first step to becoming self-employed.

The course is now held on two separate days, so more information can be provided for each of you so the advice matches your specific interests and needs.

Customers can now enrol on any computer course they like, rather than needing to wait months for the next course to match their needs.

When you request a course, you will need to make sure that you are happy to abide by the Customer Training Charter. The Charter outlines what you can expect from us when booking a course, and what your responsibilities are. We will send you the details when you request a space on a course.

What your responsibilities are:

Please let us know at least 48 hours before the course starts if you are unable to attend or as soon as possible if you are unwell on the day.

Please make every reasonable effort to attend every session of the course.

What you can expect from us:

If you have requested a course, we will call you beforehand to see if you are still interested in attending. Once we have made contact with you, your course space will be confirmed.

If you need help organising how you will get to the course venue, we will contact you. We can provide you with bus route maps, bus timetables, organise parking spaces, reimburse your bus fare or fuel costs and in exceptional circumstances organise you a taxi.

If you are on the waiting list and a space becomes available, we will call you as soon as possible to see if you can attend.

Any customer who fails to attend a course without letting us know beforehand may be prevented from attending future courses.

For further information, please visit our website www.stockporthomes.org and type ‘Training Charter’ into our search engine.

or community. For further details of what Trafford Hall can offer, please visit their website on www.traffordhall.com

Courses on offer include:• Consultingyourcommunity• Makingmeetingsworkforyou• Furniturerecyclingasasocial

enterprise

Play Work and much more. Combined together, these can lead towards an overall qualification that can help you progress to and through employment. If you want to know more about the Aspire Programme, please get in touch.