skills and skill management 2016
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Current Trends InSkills & Skill Management
June 2016
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Executive SummaryIn Q1 2016 TeamFit surveyed more than 100 people at companies of all sizes on how they manage skills within their organization. Follow up interviews were conducted with 20 participants.
Top Skill for 2016
Communication
Active Listening
AskingQuestions
Writing
Sketching
Participating inSmall Groups
Supporting SkillsKey Findings
Skills are poorly managed
Skills are changing rapidly
High-level skills matter
Actions
Invest in skill management
Manage from the bottom up
Make time for reflection
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What is Skill Management?The art of connecting the right people to achieve specific goals & build capability An emerging discipline that connects operations to HR
Based on a deep understanding of what skills contribute to success
Leverages multiple sources of data on skills, roles and work outcomes
Used to build project teams, develop an extended talent network and to inform training, hiring, career paths
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What skills are critical for the future?
Communication
LeadershipManagement
Critical Thinking
AdaptabilityLearningTechnical Knowledge
These are top skills across all industries and job roles in order of frequency. They seem to fall into two categories.
The skills that help you gain other skills (Critical Thinking, Adaptability, Learning).
The skills that help you apply other skills (Communication, Leadership, Management).
Technical knowledge (people actually gave this as a critical skill) seems to be a catch all for the wide range of detailed skills needed across all industries.
Build Skills Apply Skills
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Critical Skills in Business Consulting & Technology
People in both the business consulting and technology industries identified Communication as the most important skill.
But the second and third rated skills we very different. People in technical fields have to continuously learn technical skills. For consultants critical thinking and leadership were seen as the keys. It is encouraging to see consultants identify Empathy as a critical skill.
Business ConsultingCommunication
Critical Thinking
Leadership
Empathy
Technology IndustryLeadership
Continuous Learning
Technical Skills
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Critical Skills by Role
Executives
Communication
Management
Leadership
Critical Thinking
Consultants
Leadership
Communication
Empathy
Project Management
Operations Management
Communication
Critical Thinking
Sales
Data Analytics
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How well do people know co-workers skills?
Generally people feel they have good insight into the skills that their co-workers and their managers display on the job.
They also feel they have some insight into the skills of other people in their business unit.
After that confidence in skill insight drops off. This is most serious when it comes to knowledge of the skills of external consultants. Many organizations are relying on these people to provide unique skills in high demand and to scale operations.
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How is skills data used?
The top three uses of skills data are
Assigning people to projects 87%Hiring employees 79%Training and development 74%
Only 45% of companies used skills data in developing strategy!
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How do people learn about each other’s skills?
048
12Not surprisingly the best way to judge a person’s skills is by actually working with them (10.18) and by talking with co-workers (8.61). If you think about your own behavior that is what you probably do.
It is interesting that LinkedIn and other public social media showed up as the third most important way to find out about people’s skills (6.65).
Internal systems, whether professional services automation (4.49), corporate intranets (4.97), or talent management systems (5.09) are not seen as reliable sources for skills data.
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• Make skills & skill development part of daily conversations
• Use skills data in allocation decisions• Invest in skill management
Skills are
poorly manage
d • Capture skill data at the project level (roles are too generic)
• Analyze which skills are contributing to project success
• Forecast future skill demand (and expect to be surprised)
Skills are
changing
rapidly• Invest in the skills that help people to learn new skills• Invest in the skills that help people to apply new skills• Provide time for critical self reflection
High-level skills
matter
Challenges Actions
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Please take our follow up surveyhttps://www.surveymonkey.com/r/teamfitskills2016
Contact [email protected] +1 604 763 [email protected] +1 604 218 8711
Solutions for Executives in Professional ServicesResource ManagersProject ManagersConsultants
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Survey demographics
Size %
1 112-50 3151-200 24201-1,000 121,001 – 10,000 510,001 – 50,000 12> 50,000 5
Industry %
Technology 31Business Services 31Media & Entertainment
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Education 5Healthcare 5Banking/Finance 5Other 11
The survey was carried out using SurveyMonkey between January and April 2016The survey was supplemented by 20 structured interviews carried out in April and May of 2016. Roles %
Executive 31Consultant 31Operations 24Independent Consultant
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Human Resources 3