skill development for innovation teams of the future · 2008. 9. 18. · innovation teams of the...
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Innovation Teams of the FutureDr. Lee Ng
August 26, 2008
Skill Development For Innovation Teams
of the Future
Agilent Laboratories
Dr. Lee Ng
Business Director
New Business CreationAgilent Technologies, Inc.
5301 Steven’s Creek Blvd,
Santa Clara, CA 95051
Page 1
Innovation Teams of the FutureDr. Lee Ng
August 26, 2008Page 2
Topics
Agilent Creating the Future of Measurement
Framework for Open Innovation
Business Bootcamp
Building the Team
Summary
Q&A
Innovation Teams of the FutureDr. Lee Ng
August 26, 2008Page 3
Agilent Market FocusA $43 Billion Measurement Market
Bio-AnalyticalMeasurement•Life science•Chemical analysis•Materials science
•Communications•Aerospace/Defense•General purpose
ElectronicMeasurement
Bio-AnalyticalMeasurement
Measurement Research Lab (MRL)Molecular Technology Lab (MTL)New Business Creation (NBC)
Agilent Laboratories
Innovation Teams of the FutureDr. Lee Ng
August 26, 2008Page 4
Agilent Laboratories
Santa Clara, California South Queensferry, Scotland
Beijing, China
Leuven, Belgium
Represents 7% of Agilent’s overall R&D
Locations: U.S., Europe, Asia
Breadth of scientific disciplines
Connected to leading external research organizations
Innovation Teams of the FutureDr. Lee Ng
August 26, 2008Page 5
Business OpportunityNBC Value-AddTechnology Base
New Business Creation FrameworkBusiness & Technology, Externally Focused
Inte
rnal
Exte
rnal
Agilent Existing& Emerging Core Technology
Acquisitions
Venture
Partnerships
Assumption Testing
Value Proposition
Rapid Prototyping
Incubation
External Partnerships
Market/Customer Validation
Domain Knowledge
Customer Trials
Public Funding
New Agilent Businesses
Current Agilent Businesses
Other Addressable Markets
Spin-Out, Divest
Innovation Teams of the FutureDr. Lee Ng
August 26, 2008Page 6
Skills Requirements for Managing InnovationLabs Leadership Capabilities
Technology Investment
&Portfolio Management
Abilities
Business
Acumen
Competition & IP Landscape Knowledge
Internal / E
xternal
Partner C
apability
Knowledge
Technology, MarketTrend & Opportunities
Knowledge
Customer & Potential
Value Proposition
Knowledge
Innovation Teams of the FutureDr. Lee Ng
August 26, 2008Page 7
Analogy for New Business Creation
Current business planning is like playing chess
• Plan a few moves ahead• Know what you have; know what your opponent has
New business creating is like playing poker
• Pay to play• Pay for more information
Innovation Teams of the FutureDr. Lee Ng
August 26, 2008Page 8
Creating Awareness
If creating a new business is more like venturing than traditional business planning…
– How do we develop that skill set internally?
– We need to unlearn in order to learn
Agilent’s approach: Intrapreneur/Business Bootcamp
– For managers: How to deal with risk in decision making
– For intrapreneurs: How to think like an entrepreneur
Innovation Teams of the FutureDr. Lee Ng
August 26, 2008Page 9
Typical Bootcamp
Length: 2-3 days
Attendees: 20-60 engineers, marketing, field and managers
Topics:
– Framework of Business Model
– 6 key questions
1) Who are the customers?
2) What is the product?
3) Who else will serve them?
4) How can you tell them about it?
5) How can they buy it?
6) Where is the money?
– Operation issues + other topics…. The TEAM!
Innovation Teams of the FutureDr. Lee Ng
August 26, 2008Page 10
What’s a Business Model?
Bu$iness
Market Problem Buyer $ Budget
CompanyProductTechnology
OpportunityValue
Proposition Distribution Strategy Financial
Model
$$$
$$$
Source: Onset Ventures
Innovation Teams of the FutureDr. Lee Ng
August 26, 2008Page 11
The Hardest Part: The Team
It’s all about people.
– An “A” team can make a “B” idea happen.
– Build a new business, NOT a new division.
– Pick the best team (not best individuals, not good friends).
– The team can disagree on specifics, but everyone must share and support the vision.
Have strong opinions, but weakly held.
If the horse is dead, get off the horse.
“When the facts change, I change my mind. What do you do, sir?”- John Maynard Keynes on flip flopping
Innovation Teams of the FutureDr. Lee Ng
August 26, 2008Page 12
Self Directed Work Team
Adapted from Kimball Fisher, Leading Self-Directed Work Teams
Management drivenCustomer Driven
Policy/procedure basedValues/principle based
Management controlledSelf controlled
Incremental improvementContinuous improvement
High management commitmentHigh worker commitment
Seemingly organizedSeemingly chaotic
Segregated goalsShared goals
Functional/divisional focusWhole business focus
Many levels of managementFew levels of management
Information limitedInformation shared widely
Many job descriptionsFew job descriptions
SpecialistsMulti-skilled
Traditional Orgs.Self Directed Teams
Innovation Teams of the FutureDr. Lee Ng
August 26, 2008Page 13
Advice to Managers
Focus on strength, not weakness
Spend the most time with your best people – create excellence
Let people become more of who they already are; casting is everything
Manage by exception; everyone is special
Manage weakness by:
– Devising a support system
– Finding a complementary partner; A healthy partnership is based on the fact that neither person is perfect.
– Finding an alternative role
From First Break All The Rules, by M. Buckingham and C. Coffman
Innovation Teams of the FutureDr. Lee Ng
August 26, 2008Page 14
Summary and Discussion
Your team is the most important part of creating new business.
Think big, start small and scale up!
There is no partial credit for new business creation.
Ask yourself:
– Is it real?
– Can we win?
– Is winning worth it?
Reward and celebrate.
Have fun!
"Create like a god...command like a king... work like a slave." Guy Kawasaki
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Innovation Teams of the FutureDr. Lee Ng
August 26, 2008
Skill Development For Innovation Teams
of the Future
Agilent Laboratories
Dr. Lee Ng
Business Director
New Business CreationAgilent Technologies, Inc.
5301 Steven’s Creek Blvd,
Santa Clara, CA 95051
Page 15