six sigma point presentation

8/3/2019 Six Sigma Point Presentation

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By : Foram Chauhan 2018Anita Mandal 2059

Productivity & Quality

Management


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In 1986 Bill Smith Invented Six SigmaMethodology At Motorola (USA)

Six Sigma is a Comprehensive & FlexibleSystem For achieving, Sustaining and

Maximizing Business Success.Its is a Statistical Technique To measure or

Identify the defect in the process.

It is a completely data driven Approach

It is not about thinking, feeling or believingconceive to be the solution to the problem.

Bill SimthFather Of Six Sigma


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Six Sigma is a rigorous and disciplinedmethodology that uses data and

statistical analysis to measure andimprove a company's operationalperformance by identifying and

eliminating 'defects' in manufacturingand service-related processes. Commonly

defined as 3.4 defects per millionopportunities, Six Sigma can be definedand understood at three distinct levels:metric, methodology and philosophy..."


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ITC W elcomgroup H otels, Palaces andResorts is India' s second largest hotel Chain with

over 100 hotels. Based out of Hotels DivisionHeadquarters at the ITC Green Centre in Gurgaon,

off New Delhi, ITC Welcomgroup is also the exclusivefranchisee of The Luxury Collection brand

of Starwood H otels and Resorts in India.ITC Hotels isregularly voted amongst the best employers in Asia

in the hospitality sector.


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Inspired By The Global Partners For SixSigma

ITC started Implementing Six Sigma InApril 2001

Benefited With Rs 2.60 Cr & Saved 80 to 90Lakh Last Year

Identify Hidden Waste and Cost

Identify & Eliminate Defect

Increase Profit Margin

Increase Customer Satisfaction

Earned Customer Trust & Loyalty


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Eicher Consultancy Services


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GREEN BELT

YELLOW BELT

Mr. Manoj Virmani

CHAMPION

Mr. Shailesh BansalRegional Head (3)

Mr. Ranjit PatuleUnit Manager(11)

AETLeader(13)

Only At ITCMaratha

Executives (80)ITC Maratha


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MANAGING DIRECTOR

GENERAL MANAGER

F/BMANAGER FRONT OFF.MANAGER

HOUSEKEEPINGMANAGER

HEAD CHEF MAINTAINANCEMANAGER HRMANAGER

ACCOUNTSMANAGER

ASST. F/B MANAGER

RESTAURANTMANAGER

MATREETHE HOTEL

SR. CAPTAIN

CAPTAIN

SR. STEWARD

TRANNEE/ BUS BOY

ASST. FRONTOFF.MANAGER

LOBBYMANAGER

FRONTOFF. EXEC.

FRONT OFF.SUPERVISOR

FRONT OFF.ASST.

TRANNEE

SR. HOUSE

KEEPINGMANAGER

ASST. HOUSEKEEPINGMANAGER

HOUSEKEEPING

SUPERVISORHOUSE KEEPINGFLOORSUPERVISOR

CHAMBER MAID

ASST. CHEF

CHEF THEPARTY

COMMY 3

COMMY 2

COMMY 1

TRANNEE

MAINTAINANCESUPERVISOR

MAINTAINANCEEXECUTIVE

HRSUPERVISOR

HR EXECUTIVE

HR TRANNEE

ACCOUNTS

SUPERVISOR

ACCOUNTANT

SECURITYSUPERVIS

SECURITYGUARD


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Normal Method of Problem Solving

S tep Example

1. Understand what is to beimproved and set a goal

I am too fat.I want to reduce my weight.

2. Measure their current stateI am currently 90 kg. Ideally,I should be about 70kg.

3. Apply conventional wisdom or gut theory

If I exercise more and eat less,

I should lose weight.4. Take action Exercise more and eat less.

5. Measure to verify improvement has taken place

I lost 5kg.


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DMAIC in Mathematical TermsSteps Phase Questions

1. Understand what process is tobe improved and set a goal. Define

> What is the Y or the outcomemeasure?

2. Measure the current state. Measure > What is Y's currentperformance?

3. Develop cause-and-effecttheories of what may be causingthe problem.

4. Search for the real causes ofthe problem and scientificallyprove the cause-and-effectlinkage.

Analyze

> What are the potential Xs orcauses?> What may be causing theproblem?> What are the real Xs or causes?> What is really causing theproblem?

5. Take action.

Improve

> How can the understanding ofthe real causes of the problem

be exploited to eliminate orreduce the size of the problem?> How can this Y =f(X) understanding be exploited?

6. Measure to verifyimprovement has taken place.7. Take actions to sustain the

gains.

Control

> Did Y really improve?

> How can the Xs be controlled

so the gains in Y remain?


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CMC Software Of Each Department

Customer Feedback Over

Department Wise Consolidation Of Log & Data Available

Different Department Daily Level Of Six Sigma (5.6)

Weekly Level Of Six Sigma (4.3)

Monthly Level Of Six Sigma (3.7) Yearly Final Sigma level Of Organisation (3.8)

Performance Award For AET :Dabawala Trophy


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Standard Deviation

E= Sum

X = Observed Value

X(Bar) = Arithmetic Mean


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GOLDEN PEACOCK AWARD 2010

NATIONAL TOURISM AWARD 2004-05

BEST LUXURY HOTEL OF THE YEAR2002

PETA Gold Award In April 2005International Golden Fork Award

ITC Welcomegroup Superbrand voted asone amongst the 101 strongest brands inIndia.

Bukhara best restaurant in Asia and thefinest Indian restaurant in the world


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Currently At 3.8 Sigma Level, Phase 3

Target To Achieve Lean Six Sigma

To Implement TPM (Total Productivity Management)

To Have All Hotel To Be Energy Efficient & ISO Certified

To Have 100% Customer Retention

To Be The Most Admire Hotel In World


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six sigma point presentation

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