six sigma in academics: the quality innovation!

SIX SIGMASIX SIGMASIX SIGMAIMPLEMENTATION IN ACADEMICS IMPLEMENTATION IN ACADEMICS

FOR TQMFOR TQM

Dheeraj Dheeraj MehrotraMehrotraNATIONAL AWARDEENATIONAL AWARDEEHead, TQM in EducationHead, TQM in Education

City Montessori School & Degree CollegeCity Montessori School & Degree CollegeLucknow (INDIA)Lucknow (INDIA)

[email protected][email protected]

www.sixsigmaineducation.com

BEST PRACTICE SCHOOLSBEST PRACTICE SCHOOLS• MAXIMISE USE OF TECHNOLOGY TO

DRIVE INNOVATION• CONTINOUSLY SEEK TO IMPROVE

MANAGEMENT OF RESOURCES• ENCOURAGE INPUT FROM TEACHERS,

STUDENTS AND PARENTS• SIMPLIFY INTERNAL SYSTEMS AND

PROCESSESS WHEREEVER POSSIBLE


BEST PRACTICE SCHOOLSBEST PRACTICE SCHOOLS• PROMOTE HEALTH AND SAFETY AND REDUCE

NUISANCE OR HARM FROM THE ORGANISATION’S ACTIVITIES

• ARE INVOLVED IN LOCAL COMMUNITIES, EG. IN EDUCATION & TRAINING, THE VOLUNTARY SECTOR, SPORT & LEISURE

• CONTRIBUTE TO THE SUSTAINABLE USE OF RESOURCES, LIKE AIDS TO TEACHING AND LEARNING AND ACCESS TO INTERNET.


BEST PRACTICE SCHOOLSBEST PRACTICE SCHOOLS• DEVELOP SYSTEMS TO MEASURE PERFORMANCE IN

EACH OF THE KEY AREAS OF THE ORGANISATION’S ACTIVITIES.

• BENCHMARK PERFORMANCE INTERNALLY AND EXTERNALLY WITHIN AND OUTSIDE THEIR SECTOR FOR IMPROVEMENT TOWARDS RESULTS.

• LEARN FROM THE PRACTICES ADOPTED BY OTHERS.• TAKE APPROPRIATE AND TIMELY ACTION ON

RESULTS.


Origins of Six SigmaOrigins of Six SigmaThe concept of Six Sigma originated in the 1980's as Motorola, in response to the threat of it's Japanese counterpart, got excited about the concept of zero defects. Further, the concept bloomed to Allied Signal and General Electric (GE), and as a result it became news in 1996 that GE had saved over $1 Billion of cost by using the Six Sigma methodology. In academics it is still in infancy. It is dependent on the management gurus for implementation.


Target and Techniques Target and Techniques of Six Sigmaof Six Sigma

Six Sigma raises customer satisfaction by reducing the number of defectives from a process to 3.4 defectives per million. The progress towards the target is measured by the sigma rating. In academics, it standardises the enhancement of the result by percent increase.


Culture of Six SigmaCulture of Six Sigma

The culture of Six Sigma suggests a work environment and quality of work life where everyone in the company desires to achieve the Six Sigma target, to increase customer satisfaction, to increase efficiency, to lower costs and to improve profitability. This culture provides an important and continuing focus to management.


The Six Sigma quality concept penetrates --applying to all processes within a company --whether 'defective' means an out-of-spec time coming off a production line, the amount of 're-work' in a batch of a product, a document with a misprint, or a late delivery time. The implementation in the educational arena requires the teachers to be considered 'employees', or the workforce in general. The customers tend to be the parents who pay the fees and want quality in return of the good result of their wards.


Six Sigma is aSix Sigma is aA Quality Philosophy. It's a philosophy A Quality Philosophy. It's a philosophy

that talks about attainable shortthat talks about attainable short--term goals term goals while striving for long term objective. Our while striving for long term objective. Our

mission to have a Total Quality Person mission to have a Total Quality Person (TQP) with a vision that Every Child is (TQP) with a vision that Every Child is Potentially the Light of the World and a Potentially the Light of the World and a

Pride of the Human RacePride of the Human Race


Six Sigma is aSix Sigma is aA process is any activity or group of A process is any activity or group of

activities that takes an input, adds value to activities that takes an input, adds value to it, and provides an output to an internal or it, and provides an output to an internal or

an external customer.an external customer.Six Sigma provides it's inputs in the form Six Sigma provides it's inputs in the form

of measurements of the company's existing of measurements of the company's existing set standards, working on them to get the set standards, working on them to get the desired output i.e.; less number of defects desired output i.e.; less number of defects

and higher quality. and higher quality.


A Tool.A Tool. Six sigma is a statistical and problem Six sigma is a statistical and problem solving tool. solving tool.

A Management Strategy or a Business A Management Strategy or a Business Process.Process. That allows companies to design, That allows companies to design,

operate, control and monitor everyday operate, control and monitor everyday processes. processes.

A Concept or an Idea.A Concept or an Idea. Which has to be first Which has to be first understood and then merged into the schoolunderstood and then merged into the school’’s s

culture. culture. A Process.A Process. Business for excellence revolves Business for excellence revolves

around processes. around processes.

Six Sigma is a:Six Sigma is a:


A Measurement.A Measurement. Of total quality as well as the Of total quality as well as the defects that might have been overlooked till defects that might have been overlooked till

now. now. A Performance Target.A Performance Target. that applies to CTQ's that applies to CTQ's

(Critical To Quality) parameters (Critical To Quality) parameters (Parameters that play a pivotal role in (Parameters that play a pivotal role in

determining the quality of any product or any determining the quality of any product or any service). service).

Six Sigma is a:Six Sigma is a:


Application of Six Sigma Application of Six Sigma The implementation or application of Six Sigma starts with the recognition of a problem, and the defining of a project to cure or alleviate that problem. The project is undertaken by a team using DMAIC, which stands for Define, Measure, Analyze, Improve and Control.

These are defined further as:


DEFINE:

This phase involves the definition of the project/assignment, using process map, application area, desired improvement, likely benefits, etc. The importance lies in having the chance of a high successful delivery of better quality and saving costs in totality. In the context of academic strata, the failures include identifying and defining the problem. Projects may include real life problems such as distractions in the classroom, for example.

DDMAICMAIC


MEASURE:

This phase involves the analysis of the process to determine its present state and the future, as obtained. Data collection is the main emphasis of this phase.

DDMMAICAIC


ANALYSE:

This phase involves the data analysis for indentification of parts of process which affect the quality of the problem.

DMDMAAICIC


IMPROVE:

This phase adds to the process to find a permanent solution to the problem. This may involve better forecasting, better scheduling, better procedures or equipment, specifying teaching techniques, work environment for the teachers, and school campus quality life.

DMADMAIICC


CONTROL:

This phase involves the process of closing the problem by putting in the right procedures and management statistics.

DMAIDMAICC


COMPATIBILITY WITH DEMING COMPATIBILITY WITH DEMING CYCLECYCLE(PDCA)(PDCA)

PLAN DO

(D) (M)

CHECK ACT

(IC) (A)

DMAICDMAICDefine, Measure,

Analyze, Improve and Control.


DESIGN FOR SIX SIGMADMADV

• Define your customers needs and requirements• Measure your current ability to satisfy your

customers requirements• Analyze your data• Design a new process to meet your customers

requirements• Verify that the process is working and monitor

it’s performance

VOC – Voice of the STUDENTVOC VOC –– Voice of the STUDENTVoice of the STUDENT

Every Six Sigma project should Every Six Sigma project should satisfy the STUDENTsatisfy the STUDENT’’S needs and S needs and

requirements.requirements.


NOMENCLATURE IN SIX SIGMA

IMPLEMENTATION

• Green Belts• Black Belts• Master Black Belts• Champions or Leaders


Six Sigma ProfessionalsSix Sigma ProfessionalsGREEN BELTS: These represent the Six Sigma practioners, with a thorough grounding of the approach.

The teachers and instructors of the students act as these designatures.


Six Sigma ProfessionalsSix Sigma ProfessionalsBLACK BELTS:

These represent the Six Sigma experts with a thorough grounding in the approach, in addition to the ability to lead the projects

(which is an additional skill over the Green Belts).

A subgroup of the teachers and instructors act in this role.


Six Sigma ProfessionalsSix Sigma ProfessionalsMASTER BLACK BELTS:

These represent people who spend their time focused on Six Sigma, assist leadership for projection and consultation. The Administration Officer or the Vice-Principal act in this role.


Six Sigma Professionals Six Sigma Professionals CHAMPIONS or LEADERS:

They are the senior managers who ensure that resources are available for training and projects and also conduct reviews. The Principal acts in this role, in collaboration of the management or school board.


IMPLEMENTATION OF SIX SIGMAIMPLEMENTATION OF SIX SIGMAIN ACADEMIC SCENARIOIN ACADEMIC SCENARIO

With the outcome of the implementation of thismethodology, researchers have found thatsuccessful deployment of Six Sigma involvesfocusing on a small number of high-leverage items.


Implementation of Six Implementation of Six Sigma Sigma

Which process is causing you and your PARENTS the most amount of pain? Look for the low hanging fruit.

What’s wrong with the process? Why is this process not meeting your STUDENT’srequirements? No solutions at this point.


• Your STUDENT wants results and they want them yesterday. You don’t have the luxury of time. Make sure you can get measurable results before you ever start a project. You can do this by using this guide make sure your project selection process is as good as it can be. Nothing can guarantee a project will be successful but poor project selection is the main reason why projects fail.

Implementation of Six Implementation of Six Sigma Sigma


IN A NUTSHELLIN A NUTSHELL6 Sigma is a Quality Philosophy. It's a philosophy that talks about attainable

short-term goals while striving for long term objective.


Thank You & Jai JagatThank You & Jai Jagat

six sigma in academics: the quality innovation!

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